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Thompson's Auto Repair & Towing

(480) 771-3138
102 Verified Reviews
thompsonsauto1@gmail.com

HOURS
07:30
17:30
http://purl.org/goodrelations/v1#Monday
07:30
17:30
http://purl.org/goodrelations/v1#Tuesday
07:30
17:30
http://purl.org/goodrelations/v1#Wednesday
07:30
17:30
http://purl.org/goodrelations/v1#Thursday
07:30
17:30
http://purl.org/goodrelations/v1#Friday
Su
Closed
M-F
7:30am to 5:30pm
S
Closed

ADDRESS

1325 E Main St
Mesa, AZ 85203 USA

AUTO REPAIR EXPERIENCE

  • Joey Vivian, Manager
  • Established 1996
  • 3 Auto Repair Mechanics on Staff
  • 1 ASE Certified Auto Technician
  • 62 Years of Car Repair Experience

Thompson's Auto Repair & Towing Reviews

OVERALL RATING

102 Verified Reviews
5 stars
(76)
4 stars
(22)
3 stars
(2)
2 stars
(0)
1 star
(2)
by - Verified Customer November 07, 2017

Always able to talk directly with the technician who worked on my car. Feel like I can trust him. Good experience.

by - Verified Customer November 02, 2017

Very good

by - Verified Customer October 30, 2017

My vehicle has been looked at several times by the tire shop with no avail. Charlie drove the car for less than 30 seconds and diagnosed the problem. It was fixed quickly and I was back on the road.

by - Verified Customer October 24, 2017

I was sold unnecessary fixes. And then they tried to continue selling unnecessary fixes until I said I was planning to move my vehicle to another mechanic. Somehow the solution then magically went from a $500 fix to $121 fix in a matter of hours. Not impressed, and I don't feel confident my car was adequetly fixed.

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by - Verified Customer October 19, 2017

Great customer service!

by - Verified Customer October 17, 2017

Thompson's takes great care of us

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by - Verified Customer October 09, 2017

They were professional and kept me up to date on the status of the work being performed.

by - Verified Customer October 05, 2017

Very professional yet friendly

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by - Verified Customer October 05, 2017

Great people to work with. I have confidence in their work.

by - Verified Customer August 31, 2017

I woul not go anywhere else,

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by - Verified Customer August 27, 2017

Way over priced.....

by - Verified Customer August 23, 2017

The repairs were made to my satisfaction as usual. I have complete faith in Thompson' s
work.

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by - Verified Customer August 13, 2017

I will definitely refer other people.

by - Verified Customer August 03, 2017

Joey explained what needed to be done and also followed up on a couple of items as they were detected. I want them to repair and spot problems like they would on their own vehicles.

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by - Verified Customer July 02, 2017

The staff was helpful when dealing with the aftermarket warranty service I had on my car. They dealt with the calls and paperwork which was very helpful to me.

by - Verified Customer June 29, 2017

Folks at the shop are respectful and polite. They explained the work and why the work had to be done. They gave me a ride home and offered to pick me. The AC works great now after another shop failed to diagnose and repair the system.

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by - Verified Customer June 25, 2017

THIS IS A GREAT AUTO SHOP. PROBABLY THE BEST IN MESA AZ

by - Verified Customer June 20, 2017

I did recommend a friend they were happy with their experience too.

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by - Verified Customer June 08, 2017

I had a good oil change experience.

by - Verified Customer May 21, 2017

I was very pleased with the work done.

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by - Verified Customer May 11, 2017

Very satisfied.

by - Verified Customer May 10, 2017

Thompson's Auto is wonderful! The employees are friendly and helpful. I won't take my cars anywhere else.

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by - Verified Customer May 07, 2017

Thanks.

by - Verified Customer May 04, 2017

I always receive excellent treatment from Thompson's. They are honest, fair, and trustworthy. I wouldn't go anywhere else.

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by - Verified Customer May 03, 2017

Great thank you.

by - Verified Customer May 01, 2017

Thompson's is thorough in examining our vehicles to identify the problems. Then communicates well the problem and solution.

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by - Verified Customer April 23, 2017

They seem like good folks. The check engine light on my car didn't turn on and because the car didn't know exactly what was wrong with itself, they weren't 100% sure how to fix it. Although, The money I did spend was not wasted. The car is running fine now and I have them to thank.

by - Verified Customer April 20, 2017

Work fully explained. My vehicle is older and there were no unexpected repairs advised.

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by - Verified Customer April 19, 2017

This family owned business goes above and beyond to take care of their customers!

by - Verified Customer April 18, 2017

Treated with respect and actually estimate was higher than final bill. :)

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by - Verified Customer April 11, 2017

They fit me in for an oil change on a busy morning and still got it done in under an hour. Thank you! It was a great deal too.

by - Verified Customer April 03, 2017

Very glad that my friend recommended you.

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by - Verified Customer April 03, 2017

The labor is expensive, but that seems to be the going rate to get things done right.

by - Verified Customer March 28, 2017

The process was completed on time and met my expectations. Thank you very much.

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by - Verified Customer March 28, 2017

Very pleasant.

by - Verified Customer March 23, 2017

Oil change and A/C repair. So far, so good.

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by - Verified Customer March 16, 2017

Great service, Had my AC unit replaced. They must have missed something the first time around but I went right back in and they fixed the issue for me right away. Very pleased with the service.

by - Verified Customer March 15, 2017

Great job guys! I recommend them!

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by - Verified Customer March 06, 2017

Appreciate an honest trustworthy shop. Spent the time needed to analyze the problem and did an excellent job. Thanks.

by - Verified Customer March 02, 2017

Was very impressed with the service.

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by - Verified Customer February 26, 2017

Excellent customer service.

by - Verified Customer February 21, 2017

Very professional and knowledgeable shop. Replaced the automatic transmission. Worked great out of the shop all the way home. Noticed that there is a problem shifting into overdrive when the transmission isn't warmed up. Goes away after it warms up. Will be calling on this glitch later in the month if it continues. Expect to be back in the Mesa area toward the end of March.

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by - Verified Customer February 20, 2017

Thompson quality of work is 'spot on.' Excellent customer care.

by - Verified Customer February 15, 2017

Very good.

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by - Verified Customer February 13, 2017

Completed as requested.

by - Verified Customer February 09, 2017

I'm always treated with the utmost respect whenever I'm at Thompson's.

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by - Verified Customer February 07, 2017

Everyone is very helpful, professional, knowledgeable, caring, and timely. We always feel we can trust them. They go out of their way to accommodate us and explain everything thoroughly. They look out for us as if we were family.

by - Verified Customer January 31, 2017

Honest, a place of business I can trust, thank you!!

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by - Verified Customer January 12, 2017

I am very pleased with the service and attention given to myself and my car. Thank you!

by - Verified Customer January 03, 2017

Nice people, thank you!

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by - Verified Customer December 22, 2016

After many years of being taken advantage of, had work done that didn't need done or repairs that were not done right I finally am fortunate to find a truly reputable shop with experienced and knowledgeable staff and mechanics. They are not cheap but then they deserve to be paid for what they know and what they are able to do. I hope I never have to go to any other shop and that they will always be there for me. Thank you for taking care of my vehicle. I feel safe knowing my vehicle is being taken care of.

by - Verified Customer December 20, 2016

Car had a vibration. They installed new front tires/balanced PLUS:aligned rear wheels. Problem solved!

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by - Verified Customer December 08, 2016

The best thing I feel that I can say is that they stand behind their work. There is no pressure to get work done.

by - Verified Customer December 04, 2016

Worked with Charlie, we talked about the concerns. He called after courtesy check and we discussed what to fix and completed on time.

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by - Verified Customer December 01, 2016

I will be returning to your shop!

by - Verified Customer December 01, 2016

Thompson's was a great help in bringing an older vehicle up to snuff for me. Great work and finished before promised.

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by - Verified Customer November 29, 2016

Very satisfied.

by - Verified Customer November 17, 2016

Trustworthy advise and repairs when needed.

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by - Verified Customer November 10, 2016

I have always been very satisfied with the work and professional conduct. Never pressured but accommodated timely and courteously.

by - Verified Customer November 09, 2016

Overall, my experience was very positive. Even the suggestion to have the timing belt replaced was perfect in timing, but when the price jumped because I have a larger engine, some of the numbers in the quote made sense, but others didn't. So I completed the work with another tech working out of his home.

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by - Verified Customer November 08, 2016

We were pleased with the service and work done on our car. We will return, we thank Mark Salem for referring Thompson's to us. And thank you Thompson's Auto Repair for your integrity.

by - Verified Customer November 08, 2016

I have no way of knowing if the price was fair or if the work was performed properly, but they seem to care about the customer and that's a good thing.

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by - Verified Customer November 02, 2016

A terrific first-time experience. Everyone was very helpful and they kept me informed of the progress and status of my repair work.

by - Verified Customer October 13, 2016

Excellent!

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by - Verified Customer October 10, 2016

As usual, the work was first rate.

by - Verified Customer October 10, 2016

Close fast and friendly

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by - Verified Customer October 04, 2016

Great job on repairing my vehicle.

by - Verified Customer October 02, 2016

This was my first visit to Thompson's and I came because of Charlie and I will continue to come the service was great except they forgot to reset my maintenance required light but no big deal

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by - Verified Customer September 28, 2016

Very helpful and solved problem the first time.

by - Verified Customer September 22, 2016

Great response.....very helpful.

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by - Verified Customer September 21, 2016

I always feel confident when I have work done at Thompson's. I feel they are always honest with me.

by - Verified Customer September 19, 2016

always courteous, efficient, never a problem!

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by - Verified Customer September 07, 2016

The 3 services I have had have been exactly what I wanted and needed. Timely and efficient. Great people to work with.

by - Verified Customer August 30, 2016

When my battery died, they took us in right away and replaced the battery.

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by - Verified Customer August 23, 2016

Have been using them for many years. Very accommodating reappointments. Service always top notch.

by - Verified Customer August 11, 2016

This shop is the most honest repair service I have ever met in all my years of auto ownership.

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by - Verified Customer August 11, 2016

Friendly.

by July 24, 2016

All good.

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by - Verified Customer July 24, 2016

Awesome service and friendly, honest staff. Helped with any questions or concerns I had.

by - Verified Customer July 17, 2016

Fast friendly service.

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by July 13, 2016

2 problems were taken care of.

by - Verified Customer July 10, 2016

Good service from local owned shop.

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by - Verified Customer June 30, 2016

Very professional... And didn't treat me differently because I am female :) very happy with the service.

by - Verified Customer June 22, 2016

Their service is thorough, delivered at the time promised came in under the original estimate.

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by - Verified Customer June 22, 2016

They did a great job and I was very happy.

by - Verified Customer June 15, 2016

Great!

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by - Verified Customer June 07, 2016

Charlie was great!

by - Verified Customer May 26, 2016

My vehicle is a 95 Dodge Dakota 1/2 T P/U 4X4, and some people try to convince me that it is "over the hill", so to speak, and not an appropriate means of transportation for a single female senior citizen. Thanks to Thompson's Auto Repair, I plan to have my trusty little X-Tra Cab pickup to take me camping, fishing, hiking, etc. for many more years to come. Always receive very good service, and all the staff is extremely helpful.

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by - Verified Customer May 12, 2016

Very helpful.

by - Verified Customer May 12, 2016

Worked on brakes. Did a great job.

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by - Verified Customer May 09, 2016

Friendly, professional service.

by April 03, 2016

My appt was first in the morning. Everyone worked hard to ensure I was able to get to work on time. I appreciate the honesty and friendliness every time I am in for something.

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by March 27, 2016

Fast.

by - Verified Customer March 21, 2016

Things were great as always.

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by - Verified Customer March 08, 2016

Fast, thorough and friendly.

by - Verified Customer March 03, 2016

I got my high beam headlight bulbs changed. took a bit as it wasn't as easy as they thought but they honored their quote.

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RepairPal Scorecard
95
OVERALL QUALITY SCORE

24
month
Nationwide
warranty
24
month
Local
warranty
TECHNICAL ABILITY
93
TOOLS & EQUIPMENT
100
CUSTOMER SERVICE
95
CUSTOMER AMENITIES
93

Thompson's Auto Repair & Towing has been serving the community of Mesa and the surrounding area since 1996. During this time they have developed a loyal following of satisfied customers who described this shop to us as: "friendly”, “courteous”, “honest”, “knowledgeable” and "professional". They feature a team with an excellent mix of experience, ongoing training who are equipped with the tools and diagnostic equipment necessary to perform a wide range of repairs. An investment in the necessary tools helps make them capable of repairs ranging from tires and wheel alignment, to minor and major mechanical repairs, to emissions testing, to check engine light diagnosis and repair, as well as your scheduled maintenance needs. Repairs are covered by a 24-month / 24,000-mile warranty for your peace of mind. A local shuttle service and a waiting area with wireless Internet are all available for your convenience.


Details

SPECIALTIES

  • AC/Heating
  • Alignment
  • Check Engine Light
  • Diagnosis
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Smog/Emissions Testing
  • Timing Belts
  • Tire Sales/Repair
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AMENITIES

  • Car Delivery
  • Car Pickup/Dropoff
  • Coffee
  • Free Estimates
  • Free Multi-Point Safety Inspection
  • Gas/Diesel
  • Service Guarantee
  • Shuttle
  • Wireless Internet
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AFFILIATIONS

  • ASE Blue Seal

MAKES WE SERVE

  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • FIAT
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Porsche
  • Ram
  • Saab
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
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Map
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