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The Garage - San Francisco

(415) 767-1645
275 Verified Reviews
danny@thegaragesf.com

HOURS
08:00
17:30
http://purl.org/goodrelations/v1#Monday
08:00
17:30
http://purl.org/goodrelations/v1#Tuesday
08:00
17:30
http://purl.org/goodrelations/v1#Wednesday
08:00
17:30
http://purl.org/goodrelations/v1#Thursday
08:00
17:30
http://purl.org/goodrelations/v1#Friday
Su
Closed
M
8:00am to 5:30pm
T
8:00am to 5:30pm
W
8:00am to 5:30pm
Th
8:00am to 5:30pm
F
8:00am to 5:30pm
S
Closed

ADDRESS

340 10th Street
San Francisco, CA 94103 USA

AUTO REPAIR EXPERIENCE

  • Danny Chan, Owner
  • Established 1994
  • 5 Auto Repair Mechanics on Staff
  • 2 ASE Certified Auto Technicians
  • 88 Years of Car Repair Experience

The Garage - San Francisco Reviews

OVERALL RATING

275 Verified Reviews
5 stars
(197)
4 stars
(70)
3 stars
(4)
2 stars
(1)
1 star
(3)
by - Verified Customer May 09, 2017

I would drive out of my way just to see The Garage. Love them!

by - Verified Customer May 01, 2017

The work report was unclear as to whether actually work was performed with statements such as 'not enough time to complete'. So I will need to follow up with them to clarify.
Like the detail of electronic work report, but should have had a copy prior to picking up vehicle.

by - Verified Customer May 01, 2017

David was great, thanks!

by - Verified Customer April 30, 2017

I have an old car and the people at The Garage take very good care of it. They take the extra time to diagnose and fix the problem and communicate every step of the way. They are not cheap, but fair for the work they do. I will not go anywhere else!

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by - Verified Customer April 24, 2017

Really pleasant time the first time. When called to tell me everything was done, the original issue I came in with had not been checked yet and he said he forgot that was something mention. Maybe I did a poor job of communicating.

by - Verified Customer April 20, 2017

Excellent service.

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by - Verified Customer April 18, 2017

Quick quality service.

by - Verified Customer April 18, 2017

Even though the work took longer than originally planned, they kept in communication with me and gave me updates. I am pleased with their service.

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by - Verified Customer April 17, 2017

The team was great. I came in with an inquiry regarding an air filter and The Garage helped me track down an original from a pick and pull. They guided me along all steps of the way and offered assistance of where I could even get my smog test. David set me up with an oil change and followed up the following day to see if I was able to recover the part needed. The past 2 years I've received excellent customer service on a variety of service. The Garage has always been helpful!

by - Verified Customer April 17, 2017

They're always great.

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by - Verified Customer April 12, 2017

Tested the car for electrical issues. Nothing serious was found. Car is running great now!

by - Verified Customer April 11, 2017

This was my first time to The Garage and I will come back.

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by - Verified Customer April 10, 2017

Thank you!

by - Verified Customer April 09, 2017

Howard was very knowledgeable and helpful.

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by - Verified Customer April 09, 2017

Howard is great. I've been going to him for many years and followed him from your SOMA location to the 9th street location. When he left recently, I didn't get the same quality of service during his time away. My previous experience without him resulted in having to bring my car back to the shop for something they missed. They also were less friendly and, the car seemed to not run as smoothly. Glad he's back.

by - Verified Customer April 06, 2017

Customer service is superb. Howard takes great care of me and my car.

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by - Verified Customer April 06, 2017

I completely trust these guys and gals with any auto repairs I may ever need . That is very rare these days.

by - Verified Customer April 05, 2017

They told me that I needed a new transmission and I should go to the dealer for this. I was very pleased that they did research and gave me print-outs from that research about the warranty which should still be valid for my car.

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by - Verified Customer April 05, 2017

I usually work with Howard who is exceptional. He treats me with respect and looks out for my best interest when dealing with my insurance company. I never feel gouged or taken advance of, not ever. The level of service I receive from Howard and the rest of the customer service staff is beyond mere words. I am so thankful to have found The Garage so many years ago. I think it's been around 15-16 years now and think that is why my 19 year old Honda still runs like a champ. Thanks, Guys.

by - Verified Customer April 04, 2017

easy process - quick repair turnaround.

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by - Verified Customer April 04, 2017

Had a very pleasant experience getting my car fixed here. I had to get the work done very urgently and they were happy to take my car in with no appointment necessary.

by - Verified Customer April 04, 2017

Difficult to answer some questions. For example: how do I know that the car was fixed to my satisfaction when it's only been out of the shop a few days.

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by - Verified Customer April 03, 2017

I feel the work was ok. The price was a little high, but I'm not sure what was done as I guess the printer was running out of ink as I can't read receipt. The work seems ok though.

by - Verified Customer March 30, 2017

I would recommend.

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by - Verified Customer March 30, 2017

Please include car wash as a service. It will be a great help!

by - Verified Customer March 30, 2017

Excellent service. The only negative thing was that they could not get the part that was needed the same day. I had to bring my vehicle back the following week.

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by - Verified Customer March 29, 2017

The maintenance performed on my car was completed quicker than I had expected. The customer service reps were very courteous and knowledgeable concerning the servicing of my car. Thanks.

by - Verified Customer March 29, 2017

Super nice staff!

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by - Verified Customer March 29, 2017

Very honest and good work done. All attempts made first to save my time and money.

by - Verified Customer March 28, 2017

This was my first experience with them. I am very favorably impressed and will return.

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by - Verified Customer March 28, 2017

These guys are fantastic.

by - Verified Customer March 27, 2017

Great first time experience with this shop.

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by - Verified Customer March 26, 2017

Did an oil change and Lyft inspection. Very professional and car was ready even before they promised. Great service!

by - Verified Customer March 26, 2017

They were terrific and very understanding knowing that I would be a little late.

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by - Verified Customer March 26, 2017

Always appreciate taking my car in!

by - Verified Customer March 22, 2017

Friendly and cooperative.

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by - Verified Customer March 22, 2017

I think this shop did a great job. I noticed some other people on Yelp saying the shop would wash your car after service. My car has not been offered that. Perhaps it depends on the service, but it would be great to be asked/offered if that is available. It would also be helpful to explain what different service packages entail, since sometimes I get piecemeal work done on my car. For example, what is included in the 60,000 mile service? I can't find that online, and it wasn't suggested or offered even though my car has around that mileage.

by - Verified Customer March 21, 2017

Howard explained everything that needed to be done and I appreciated the customer service.

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by - Verified Customer March 20, 2017

Helpful, understanding, explained things without hype or scare tactics. Good experience that inspires trust.

by - Verified Customer March 19, 2017

Very good experience, as always.

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by - Verified Customer March 16, 2017

Everyone was very nice and they got my car fixed quickly. That said, I received quite a list of small things that were recommended to be fixed.

by - Verified Customer March 16, 2017

As usual, Howard and the rest of the company were there to help. Always know to expect courteous and prompt service!

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by - Verified Customer March 15, 2017

Excellent customer service, Howard is the man.

by - Verified Customer March 12, 2017

Treated well by everyone. Great trusted service.

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by - Verified Customer March 12, 2017

I had a used car inspected before purchase. Very professional!

by - Verified Customer March 09, 2017

Quick, easy and professional.

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by - Verified Customer March 09, 2017

We take BOTH of our cars to Howard at The Garage because he has demonstrated to us that he and The Garage are a trustworthy local SF business.

by - Verified Customer March 09, 2017

We've been going to The Garage for years now and have always found them to be an excellent shop. We've recommended them to people as well and will continue bringing our cars in for service.

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by - Verified Customer March 07, 2017

They were able to assist with all my needs, from the oil change to smog.

by - Verified Customer March 07, 2017

Great job!

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by - Verified Customer March 07, 2017

The Garage SF is the best in every way!!!

by - Verified Customer March 06, 2017

Howard

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by - Verified Customer March 06, 2017

Great shop!

by - Verified Customer March 06, 2017

Excellent. Thank you, Howard!

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by - Verified Customer March 05, 2017

Good and fast service.

by - Verified Customer March 05, 2017

Very happy with Howard and The Garage. I wish I had called him first when my car broke down. They could have saved me some money on the tow truck.

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by - Verified Customer March 05, 2017

Great service as usual. Thanks for honoring your customer service guarantee and replacing the defective wipers you put on last time! Really appreciate it!

by - Verified Customer March 05, 2017

This was a very professional experience! The Garage didn't charge me for the inspection and then gave me a full diagnosis as to what needed to be repaired and the report included photos. Super great customer service. Thumbs up!

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by - Verified Customer March 02, 2017

Great experience, really sweet and knowledgeable staff. Super fair with pricing, pulled strings to find part on time. Really appreciate their work.

by - Verified Customer March 02, 2017

Great service without the hassle of wondering what will be 'broken'. It is also very useful to that they provide you all the info in an inspection report.

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by - Verified Customer March 02, 2017

Great service, fair prices and the staff treats people with respect. Will continue to do business with them!

by - Verified Customer March 01, 2017

I love The Garage and would recommend anyone take their car to this shop!

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by - Verified Customer February 28, 2017

Thanks. Great job!

by - Verified Customer February 27, 2017

They were very fair and seemed honest. I would definitely come here again.

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by - Verified Customer February 27, 2017

Howard was amazing. He was honest and easy to work with. This is important when going into a auto shop and not feeling ripped off because I'm a female.

by - Verified Customer February 26, 2017

BEST Auto Body and Service shop in SF and all of Peninsula.

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by - Verified Customer February 23, 2017

Always great service.

by - Verified Customer February 23, 2017

Very satisfied with my experience. Called in the morning, brought car in, and got it back all fixed up the same day. More than I wanted to pay but given the location, quick turnaround, and successfully fixing the issue it wasn't a problem. Thanks!

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by - Verified Customer February 23, 2017

Howard is great! i have trusted him for years with my car. My son and daughter take their cars into The Garage for maintenance because we can rely the job will be done properly and on time! Very happy with the work.

by - Verified Customer February 22, 2017

Excellent. A great experience.

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by - Verified Customer February 22, 2017

You guys are the best!

by - Verified Customer February 21, 2017

So far, so good! Don't feel ripped off when I leave this place. I feel good about money spent. All about fair prices with great service. Done and done.

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by - Verified Customer February 21, 2017

Very happy with service and staff.

by - Verified Customer February 20, 2017

Good work.

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by - Verified Customer February 19, 2017

Great job!

by - Verified Customer February 19, 2017

Great friendly service. Howard deserves a raise.

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by - Verified Customer February 19, 2017

They did a great job. I would definitely recommend the place to friends looking for a repair shop.

by - Verified Customer February 19, 2017

This shop is on average half the price of other shops, never upsells, generally on-time, and excellent customer service.

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by - Verified Customer February 19, 2017

I have been taking my car to the Garage since 2008. Will continue to do so. Great service and good people.

by - Verified Customer February 19, 2017

Excellent service.

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by - Verified Customer February 14, 2017

I like the people and how we are treated.

by - Verified Customer February 13, 2017

The quality of the work performed is good and the price is fair; they get the work done on time and at the price quoted. These guys are both skilled mechanics and technicians. I would recommend.

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by - Verified Customer February 13, 2017

thanks.

by - Verified Customer February 13, 2017

Happy my car was fixed fast. Team was great at communicating.

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by - Verified Customer February 13, 2017

My only complaint is with the cost of certain parts used to do the repair. Another garage had charged me much less for the same part, so that did concern me.

by - Verified Customer February 09, 2017

When I drove my car home, less than 10 miles, the car over heated started smoking and the gage red light was blinking. When I called to ask Howard to have my car towed back to the shop because it wasn't repaired correctly, he stated that he couldn't accommodate my request even though the issue wasn't resolved. He told me I had 2 years to bring it back to see what the problem is.

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by - Verified Customer February 09, 2017

I was a little put off by there being no written estimate and just a verbal agreement on the job and the potential cost. All concerns proved unfounded as the cost came in pretty much as promised and the work was completed sooner at least a day or 2 earlier than I expected.

by - Verified Customer February 08, 2017

Very well organized. Overall vehicle assessment sent to my email before work was performed. Great customer service. Will be coming back!

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by - Verified Customer February 08, 2017

Went in for a smog check - was greeted promptly, work was done right away while I waited -- easy!

by - Verified Customer February 08, 2017

On two different items instead of a full price diagnosis and repair the Garage went with significantly less expensive fixes (repairing a window part instead of replacing the unit and replacing the gas cap instead of an expensive diagnostic check). Thanks!

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by - Verified Customer February 07, 2017

Always appreciate the summary email, including photos of any minor issues or items that should be looked at in the future.

by - Verified Customer February 06, 2017

Professional and direct. Nice to deal with and very knowledgeable.

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by - Verified Customer February 06, 2017

Impressed. Thanks.

by - Verified Customer February 06, 2017

The Garage is the best! Easy to schedule, friendly and professional staff, convenient location, top quality work. Couldn't ask for more!

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by - Verified Customer February 06, 2017

Great overall experience.

by - Verified Customer February 05, 2017

Great as always!

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by - Verified Customer February 05, 2017

Always a pleasure working with The Garage SF.

by - Verified Customer February 02, 2017

Car has been good since the repair. However, the front passenger tire was flat when I picked up the car. I only realized it when I arrived home. I ended up having to call a tow truck. It may have been bad timing but the tire was definitely flat when I picked up the car because I noticed a difference in the steering.

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by - Verified Customer February 02, 2017

excellent.

by - Verified Customer February 02, 2017

quick, efficient, and helpful.

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by - Verified Customer February 02, 2017

Went in to get a calibration.

by - Verified Customer February 01, 2017

Tremendous customer service. Can't say enough. Howard was friendly, professional, and gave honest advice as if my car were his own. Totally appreciate a company looking out for its customers best interests and not trying to gouge them for extraneous repairs. Bravo!

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by - Verified Customer February 01, 2017

been a customer for a long time, have always had excellent service, but the service seems to now be even better than before. very happy with The Garage.

by - Verified Customer January 31, 2017

The people are polite,qualified & friendly. The shop is clean and bright. My car is much quieter now that it has been repaired

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by - Verified Customer January 31, 2017

Great. I'll never go anywhere else.

by - Verified Customer January 26, 2017

Great first-time experience at The Garage! The only issue that I had was that I did not get a call that my car was ready, so instead of taking Bart, I had to take a lyft there. Otherwise, it was great and I hope to go there again in the future!

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by - Verified Customer January 26, 2017

My experience with this shop is always great. They're professional and knowledgeable. I trust them with my car.

by - Verified Customer January 25, 2017

Thanks.

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by - Verified Customer January 24, 2017

I like the Garage and will continue to go take my car there for service.

by - Verified Customer January 24, 2017

Acceptable.

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by - Verified Customer January 24, 2017

Fantastic. Howard was great!

by - Verified Customer January 24, 2017

My only feedback is that I had to call and see if my car was ready, would have been nice to get a text/call when it was finished

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by - Verified Customer January 23, 2017

Everything went really well! My car was serviced extremely quickly and I was able to pick it up that day. The only thing is that my car, which is white, wasn't cleaned afterwards and I still have black hand prints all over my hood. Nothing wrong with the service though!

by - Verified Customer January 23, 2017

Fixed issue, took the time to speak with me instead of shooing me out the door. Thorough, fair price, and friendly. Thanks!

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by - Verified Customer January 22, 2017

My husband actually brought in and collected my car, but I did call and spoke with Howard on the telephone and he explained everything to me very carefully and thoroughly to my complete satisfaction.

by - Verified Customer January 22, 2017

All good!

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by - Verified Customer January 22, 2017

I am very pleased!

by - Verified Customer January 19, 2017

Customer Service was excellent. They made sure i was well informed and updated about my car.

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by - Verified Customer January 18, 2017

Great shop!

by - Verified Customer January 18, 2017

Great!

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by - Verified Customer January 17, 2017

The Garage does a great job - I never feel like they're doing extra unnecessary work.

by - Verified Customer January 16, 2017

Love the helpful and fair attitude of this shop.

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by - Verified Customer January 15, 2017

Courteous and quick turnaround on repair.

by - Verified Customer January 15, 2017

Really great experience! Howard handled communication with my warranty and kept me updated as repairs were done. They even fixed the little things, like changing my taillight that was dimming. Great customer service!

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by - Verified Customer January 12, 2017

I understand that computers for newer cars are complex, but I feel that not catching an error during diagnostics that led to a breakdown on the bridge is inexcusable.

by - Verified Customer January 10, 2017

The Garage continues to do an excellent job of maintaining both of my cars.

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by - Verified Customer January 09, 2017

Great service. Great communication by phone and email.

by - Verified Customer January 08, 2017

Super impressed that I got my car back the same day i dropped it off!

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by - Verified Customer January 08, 2017

COST: Then I was told 'that will be $XXX amount, I was not told that was ON TOP OF the initial $150 fee. COMMUNICATION: Additionally, I had to call in to check on my car's progress, and the person answering the phone seemed to not understand why I called in after 6 hours of no communication.

by - Verified Customer January 08, 2017

The Garage has always does a great job for me on my cars. They are honest and don't do work unless its needed. any work they do is explained and done professionally and on time.

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by - Verified Customer January 05, 2017

Great value, fast, reliable work!

by - Verified Customer January 05, 2017

They diagnosed correctly the first time.

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by - Verified Customer January 04, 2017

Howard was great to work with and he was very transparent with the repairs needed. Cool guy.

by - Verified Customer January 04, 2017

Thank you!

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by - Verified Customer January 03, 2017

Best Garage in SF.

by - Verified Customer January 03, 2017

Always very helpful and respectful. Fair prices.

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by - Verified Customer January 03, 2017

Great people and really good service!

by - Verified Customer January 03, 2017

Stellar customer service and prompt turnaround in repairs performed.

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by - Verified Customer January 02, 2017

Looks like a good repair shop.

by - Verified Customer January 02, 2017

Great service.

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by - Verified Customer January 02, 2017

Howard Chan, the manager, was very clear and forthcoming in his communication, and very friendly and helpful through the whole process. I would definitely go back to his shop for any future repairs or maintenance.

by - Verified Customer December 29, 2016

Always great service and super nice people. I always feel comfortable bringing my car here.

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by - Verified Customer December 29, 2016

Straightforward, honest and reputable advice and service delivered.

by - Verified Customer December 29, 2016

I have been using this shop for at least 10 years and I have always been satisfied with their work. They are friendly, knowledgeable and honest.

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by - Verified Customer December 28, 2016

Excellent customer service and extremely efficient.

by - Verified Customer December 28, 2016

Everybody put the customer needs first with out pressure to do more than immediately needed. Really liked the email pictures!

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by - Verified Customer December 28, 2016

Performed oil changed on less than a day as promised.

by - Verified Customer December 27, 2016

Super friendly, great service!

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by - Verified Customer December 26, 2016

Love this auto shop!

by - Verified Customer December 26, 2016

Honest discussions about the repair. Quick, thorough & courteous service. Very quick turn around time. Have already recommended them to friends.

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by - Verified Customer December 26, 2016

Excellent.

by - Verified Customer December 26, 2016

I was familiar enough with my car and what was involved that I understood this was going to be a lot of labor required to even assess if any damage had happened, so I felt that the price was reasonable. The car was delayed because the incorrect serpentine belt was ordered - Warren offered to cover the cost of a car rental for another day, but I declined. Even with the delay of a few hours, having my car done in 1 day instead of my initial expectation of 3 days was fantastic. Warren's customer service was really, really great overall. I am a highly satisfied customer - I just wish you were located in San Jose... ;-) Tom T

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by - Verified Customer December 21, 2016

Very professional! Business ethics are high.

by - Verified Customer December 20, 2016

They had replaced a headlight bulb and fixed the alignment of the bulb. A fuse for the bull popped out on the way home. Took it back and they found the issue and fixed it no problem.

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by - Verified Customer December 19, 2016

Good people, good prices.

by - Verified Customer December 14, 2016

Good. Ok. Fine.

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by - Verified Customer December 14, 2016

My intake gentleman kept me posted on the status.

by - Verified Customer December 13, 2016

Work explained well, done quickly, and at a fair price.

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by - Verified Customer December 11, 2016

I'm very happy with the service here. My only recommendation would be test out that all is working on a car before you return to the client. My windows were not operating and my clock was not set to the correct time. Makin me have to return the next day to have this fixed.
Thank you
Liz Palacios

by - Verified Customer December 08, 2016

Great experience, will recommend!

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by - Verified Customer December 08, 2016

Very well done - thank you so much!

by - Verified Customer December 08, 2016

Happy with service. I will come back. Happy Holidays!

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by - Verified Customer December 07, 2016

I've been going to you guys for 10 years because I trust you and the work you do.

by - Verified Customer December 06, 2016

As a woman I've always hated going to a Auto repair shop as I always felt like I was standing there with a big bulls-eye on my chest that said 'Rip me Off'. Not so at THE GARAGE' - I LOVE this shop and everyone that works there!!! They go out of their way to explain to me how and why my car is not operating at 100%; why something has to be replaced; they will tell me when I don't have to have work done and why; are very patient and take the time to explain in a way that I can understand. They even wash my car before giving it back to me which I appreciate. Tony and Warren at the front desk are genuine, friendly, considerate and you can tell they love their jobs. As long as this shop is in existence I will be their customer and I continue to refer my friends there. Everyone deserves a great auto shop that performs excellent work!

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by - Verified Customer December 06, 2016

Amazing! Such a great shop and guy. Honest and understanding of my needs. Thank you! You rock!!

by - Verified Customer December 05, 2016

Always good!

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by - Verified Customer December 04, 2016

They asked you first what happen or what's wrong. Like the doctor. So you tell them . They will check it and tell you what's wrong. And they will tell you what to change and tell you the price. If you agree they will do it.

by - Verified Customer December 04, 2016

Very nice!

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by - Verified Customer December 01, 2016

Great professional team. Always a pleasure doing business with the team.

by - Verified Customer November 29, 2016

100%

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by - Verified Customer November 29, 2016

I trust this garage to assess repairs with my interests in mind, instead of pushing unnecessary work.

by - Verified Customer November 29, 2016

You guys are the best. I always recommend you to friends. Keep on rockin'. - Michael Dooling

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by - Verified Customer November 27, 2016

Amazing!!

by - Verified Customer November 27, 2016

Great Service!

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by - Verified Customer November 27, 2016

Great service, honest diagnosis of my car, and fair pricing. I definitely recommend this mechanic!

by - Verified Customer November 22, 2016

Respectful friendly staff.

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by - Verified Customer November 22, 2016

My car stalled and would not start, cranking but would not turn over. After calling another mechanic who said he wouldn't be able to look at my car until after the weekend I called The Garage San Francisco. They told me I could have the car towed to the shop and they would diagnose it the same day. An hour after the car was towed to the shop I received a call from Tony who told me the fuel pump needed to be replaced. They had the part delivered from the dealership and replaced it the same day.

by - Verified Customer November 22, 2016

The best shop in the city!

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by - Verified Customer November 22, 2016

Professional and courteous!

by - Verified Customer November 21, 2016

Very personable service, Knowledgeable staff and very responsive.

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by - Verified Customer November 21, 2016

All good, time will tell if good work was performed on the car.

by - Verified Customer November 21, 2016

Just an inspection, so not much to say about it. Customer service was good, though!

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by - Verified Customer November 21, 2016

Excellent!

by - Verified Customer November 20, 2016

As usual, Spectrum and The Garage fixed up my car perfectly and gave me great customer service, even through some issues we encountered. I am, as always, satisfied with the result and will be back the next time I bang up my car! :) -Bill Hajjar

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by - Verified Customer November 20, 2016

I came in with knowledge of what I suspected was wrong, and the folks at The Garage did exactly what I asked them to do. It was a really simple repair, and they hardly charged me anything for it. I really appreciate the honesty and the treatment I received.

by - Verified Customer November 20, 2016

I can't say enough about you guys! You treat me so nicely, considerate, thorough and do great work. I have recommended you to many people!

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by - Verified Customer November 17, 2016

Good experience.

by - Verified Customer November 17, 2016

Will be back next time.

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by - Verified Customer November 17, 2016

Great service and value as always. Small hiccup with an initial misdiagnosis of a front end suspension issue, but they quickly let me know and got it right.

by - Verified Customer November 17, 2016

They could not test the brakes at high speeds due to the time of day so they informed me to call them back if problems persisted. It still occurs but not as bad. Just have not been able to bring it back yet.

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by - Verified Customer November 16, 2016

The Garage performs the best and most excellent service to our vehicle than all others in the San Francisco Bay Area.

by - Verified Customer November 15, 2016

I appreciate how The Garage employees present you with multiple options so that you can choose the once that fits your budget and needs. They are very thorough and provide a complete report of all the items they checked.

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by - Verified Customer November 14, 2016

Always honest and helpful! You guys are awesome!!

by - Verified Customer November 14, 2016

Very helpful.

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by - Verified Customer November 13, 2016

That's my second time in the shop. There is nothing wrong with the attitude of the staff. They're respectful and professional. The first time with my 2012 Audi A7 they were really helpful, and delivered what I wanted.

However, this time I brought my 2009 Mercedes ML350 with check-engine indicator on. They performed a diagnosis, and told me that intake manifold needs to be replaced, which would've costed me ~$1900 with labor. I did not want that, and also did some market research. And the neighboring Mercedes specialists quoted between $1400 and $1500. I can understand the difference, they don't need to be the cheapest in town. But 30% difference is a bit too much. Also, other specialists noted that most of the times it's not the whole thing but its gasket (and a lever or something i don't remember exactly) which needs to be replaced and that would cost around $300.

But here is the the main issue. It wasn't the intake manifold nor the gasket which needed to be replaced, after replacing all 4 tires the indicator went off and there are no engine codes anymore. I don't know how they were related but that is what happened. If I blindly believed their foreman, I would have spent around $2k for no reason.

Ah, and for that faulty diagnosis I had to pay $150.

by - Verified Customer November 13, 2016

Great Job Done. Thank You!
Front Shocks Replacement & Wheel Alignment & Oil Change

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by - Verified Customer November 10, 2016

Excellent customer service and work performed. A+ all around business. Will bring my business back and recommend to all!

by - Verified Customer November 10, 2016

The people there are really nice and they do quality work. I've never had any issues when bringing my cars to them and they've always been very straight forward with me about the work they are doing on my car.

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by - Verified Customer November 09, 2016

Great experience. Will come back.

by - Verified Customer November 08, 2016

Great stuff.

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by - Verified Customer November 08, 2016

Great! I'm coming back.

by - Verified Customer November 08, 2016

Great shop.

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by - Verified Customer November 07, 2016

I was most impressed with the email detailing where my car maintenance needs were along the way.

by - Verified Customer November 07, 2016

Just a smog check but painless.

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by - Verified Customer November 07, 2016

You guys are first class!!

by - Verified Customer November 06, 2016

Great place with friendly folks.

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by - Verified Customer November 01, 2016

I always have a good experience when I take my cart o The Garage.These guys do great work and don't jerk me around.

by - Verified Customer September 27, 2016

The guys at the garage are excellent I knew what was wrong with my car but I want a second opinion and they are so honest and right to the point they put the part in and didn't charge me labor I'm so extremely happy everybody should go to the garage they are one of the most honest and respectful places to go and have your car work done even if you're a lady you would have no problems going on here because they don't screw people over I highly recommend them to anybody.

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by - Verified Customer September 26, 2016

Fast, nice, reliable.

by - Verified Customer September 26, 2016

Quick, efficient and courteous.

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by - Verified Customer September 23, 2016

Wonderful as always!

by - Verified Customer September 22, 2016

Quick courteous service, also offered an inspection for free (which I did not need) to give a bench mark for future service.

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by September 22, 2016

The work they did was quick and accurate to what I asked for. They didn't do anything more than I had asked and communicated everything they were going to do clearly.

by September 22, 2016

The garage has always been extremely knowledgeable and has taken good care of my car.

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by - Verified Customer September 22, 2016

Very informative and prompt answering questions. Gave me a great recommendation and a referral for a rental car in the mean time. Thanks Tony!

by - Verified Customer September 21, 2016

Went in for an oil change. During routine inspection of the car, Warren found that battery CCA was at 225 (rated for 550). Called before replacing the battery (during which time I told him that I preferred Bosch batteries over what they carried in stock) and had the battery replaced in a subsequent service inspection.

It was after the subsequent service inspection that I noticed that a part of the trim was hanging down loose. Called Warren, who explained to me that their staff hadn't needed to work on the interior, but that he would be happy to help me out and get it fixed up. Brought it in that day, and was out of the shop within 20 minutes.

Honest staff, great service, and super responsive to customer queries. Would absolutely go back.

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by - Verified Customer September 21, 2016

Excellent!

by - Verified Customer September 21, 2016

As always, friendly and highly professional.

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by - Verified Customer September 20, 2016

The folks at The Garage have been taking care of my Volvo (2004) for 7 years. They have never attempted to sell me something I did not need, they are always straightforward about what needs to be done and the pricing. In addition to their honesty, they are a joy to work with, always polite, and there is a good sense of humor going on there. They understand what Customer Service is all about. I would never consider taking my car anywhere else.

by - Verified Customer September 19, 2016

Always great service that you can trust!

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by - Verified Customer September 19, 2016

Great service and nice people!

by - Verified Customer September 19, 2016

Had my 90k maintenance done. Lot cheaper and more efficient than the dealership offered.

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by - Verified Customer September 15, 2016

Very friendly, helpful, and accommodating to my needs.

by - Verified Customer November 07, 2012

They will go the extra mile for you

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by November 06, 2012

The Garage left my car overnight for me, as they only finished repairs later in the day and I was unable to come pick it up. They've done this for me in the past, but left it in a parking space near the shop. This time they left it at a meter, which got me a ticket. I wish if they did that they would let me know in the future. Thankfully the garage paid the ticket and was excellent about their treatment. I will continue to use the Garage.

by - Verified Customer November 06, 2012

Reviewed them first on Yelp - 2nd time I've had work done there - Great staff & prices - Couldn't be more pleased & plan to return for other things such as tune-up, etc.

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by November 06, 2012

They do great work.

by - Verified Customer November 03, 2012

Very professional and courteous service

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by - Verified Customer November 02, 2012

I was very satisfied, thanks!

by - Verified Customer November 02, 2012

I love the Garage!

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by - Verified Customer November 01, 2012

They are absolutely great!! I feel safe going to them....they are fair in their pricing and always am confident that my vehicle is in perfect working order.

by - Verified Customer October 31, 2012

Professional, and loath to recommend repairs that aren't necessary. Very reasonable prices. And after the repairs are done the Garage gives your car a nice wash. I won't use any other repair shop in the future.

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by October 31, 2012

I appreciate The Garage's flexibility and personal touch.

by October 30, 2012

These guys are jut great.

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by October 30, 2012

These guys were there when I needed them. Very friendly. Great service. Fair price.

by - Verified Customer October 26, 2012

I came in expecting that more work was needed, but they were clear that it was not yet necessary.

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by October 26, 2012

Great service! Prompt and meticulous. Highly recommended

by October 22, 2012

Prices are not the cheapest but the work and parts are high quality

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by October 22, 2012

The guys there are always accomodating & make you feel comfortable leaving your car with them to take care of.

by - Verified Customer October 19, 2012

Everything is great except the location, kind of remote. But it has always been a good experiece there.

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by - Verified Customer October 19, 2012

Warren is great to work with. Professional, laid back, no pressure and direct to the problem. Thank you Warren and thanks to all other ppl involved @ The Garage.

by - Verified Customer October 17, 2012

They are super accommodating, keeping my car for an extra day for me, and the way they share their recommendations for what I need to consider is awesome. Heart these guys!

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by - Verified Customer October 16, 2012

Great, honest people at the Garage. I never feel like I've been 'ripped off' as is the feeling whenever I would go to the Dealership for repairs and service. I love the Garage, and their work is top-notch. I never had any problems with them; and I have recommended them to my sister and fiance. They also have reasonable prices, and are up front about work being done to your car.

by - Verified Customer October 12, 2012

The Garage provided great service without any pressure or effort to "up sell" . They seem very knowledgeable and are professional and courteous. All my future mechanical work will be done by The Garage and I will recommend them to friends and family.

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by October 12, 2012

These guys are really professional and friendly.

by - Verified Customer October 12, 2012

Bit pricey. Spent over $1000 for a 122,000 maintenance

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by October 09, 2012

Pointed out issues to keep an eye on without any pressure to get additional repair work before absolutely necessary.

by - Verified Customer October 08, 2012

The Garage replaced parts in the car that were unnecissary and caused an additional problem to the car that cost me $1000 to repair!!

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by October 08, 2012

Great service. Thanks!

by - Verified Customer October 03, 2012

The entire crew at The Garage is awesome and trustworthy - which is hard to find when it comes to mechanics. There's a reason why I won't use anyone else.

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by September 26, 2012

I had asked that my side mirror be replaced. The part was not in stock, so I was told that I would get a call when it came in. I was never contacted.

by September 24, 2012

The Garage is the only place in San Francisco I trust to take care of my truck.

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by September 22, 2012

good people

by - Verified Customer September 22, 2012

I was recommended to the Garage by a co-worker. I work in SF and commute about 1 hour to the south bay, so when my car was acting up after my commute in one morning, I was really worried. I had no idea about places to take my car, exept the dealer, who wouldnt even give me an appointment for another 2 days. The Garage came highly recommended by a critical co-worker, so I called and was able to bring my car that afternoon. The guys gave me their names, understood my commute issue and listened to me. They followed up with me by phone, explained the problem and gave me estimates that were fair and gave me specifics on parts and labor. They didn't try to pull the wool over my eyes. Completely professional, but also friendly. Like having a good friend who has a garage who is giving you a fair price on the work he will need to do to help you out. I got back to the south bay safely the next day. Completely satisfied!

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by September 21, 2012

They fixed my car, it just sucked that the repair was for a faulty Spark Plug that had been installed by them the year before.

by - Verified Customer September 18, 2012

Great service and friendly people.

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by - Verified Customer September 17, 2012

Good service and progressive use of web automation for reminders, alerts etc.

by - Verified Customer September 14, 2012

I felt that they really cared about my concerns and stayed within the parameters that we discussed.

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by - Verified Customer September 14, 2012

I appreciate their mechanic's honesty on whether to make certain repairs. Never feel like I'm being taking advantage of when I come here. When the time comes to make these repairs, I will DEFINITELY be going to the Garage. Good work, guys!

by - Verified Customer September 11, 2012

I received excellent customer service and repair work when I brought my car into The Garage. Thanks guys!!!

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by September 11, 2012

The Garage is great!

by - Verified Customer September 10, 2012

The people here are knowledgable about mechanics, they're honest and very reliable. Love this shop.

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by September 07, 2012

Still have weird unaddressed noises and performance issues. Car is running but not sure they identified the problems

by - Verified Customer September 06, 2012

I really trust the guys at The Garage.

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by - Verified Customer September 05, 2012

I had an emergency repair and had stopped at a highly recommended garage first. They were booked and referred me to the Garage. I called and they were able to see me immediately. The quote came in a reasonable amount of time and under what I expected it to be. I was able to pick my car up by the end of the day. I'll definitely be going back.

10 verified customers did not leave comments but provided these ratings:
by Greg, Jason, Steven, Marianne, Heather
by James, Katie, Scott, Alex
by Jim

RepairPal Scorecard
94
OVERALL QUALITY SCORE

24
month
Nationwide
warranty
24
month
Local
warranty
TECHNICAL ABILITY
95
TOOLS & EQUIPMENT
95
CUSTOMER SERVICE
95
CUSTOMER AMENITIES
93

You'll find The Garage located on 10th Street, between Folsom and Harrison. Inside The Garage you'll find a very experienced group of technicians whom all receive regular training though one of the best training organizations available to the independent shops. They also have a new tech fresh out of vocational school, so they are thinking about the future, not just today. The owner Danny ensures they can address any issue that may arise by equipping the shop with the latest diagnostic tools available, and they back all this up with a 2 year, 24,000 mile warranty!


Details

SPECIALTIES

  • AC/Heating
  • Check Engine Light
  • Collision Repair & Paint
  • Diagnosis
  • Hybrid/Electric
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Timing Belts
  • Tire Sales/Repair
  • Transmission Repair
  • Windshield/Glass
+ More

AMENITIES

  • Child Friendly
  • Chinese Spoken
  • Early Bird Dropoff
  • Extended/Evening Hours
  • Free Estimates
  • Free Multi-Point Safety Inspection
  • Gas/Diesel
  • Heated Waiting Room
  • Service Guarantee
  • Shopping Nearby
  • Towing
  • Warranty Accepted
  • Wireless Internet
+ More

MESSAGE FROM THE SHOP

Consistently rated one of the top auto repair shops in San Francisco. Here at The Garage, we put the customer first with our commitment to great service, expert automotive repairs, beautiful auto body shop repairs, and honest prices.
These are few reasons why we are different from your ordinary San Francisco auto repair shop. Among Top 5 Auto Repair Shop.

MAKES WE SERVE

  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • FIAT
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Porsche
  • Ram
  • Saab
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
+ More

Map
Get Directions to The Garage - San Francisco

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