RepairPal is comprised of many talented and dedicated individuals. Our team of ASE certified automotive professionals include factory-trained technicians and independent shop owners with over 100 years of professional experience in the automotive industry. Our team also includes talented software engineers, writers, designers, marketers, and analysts.
Leading the team is a group of experienced entrepreneurs:
CEO and Board Member
Art Shaw serves as the CEO at RepairPal guiding its strategy and operations. Shaw was an early pioneer in transforming businesses by bringing them onto the Internet. After coming to the West Coast to go to Stanford Business School, Shaw spent several years at McKinsey and left to launch and run the Strategic Planning Group at Charles Schwab. Shaw changed roles at Schwab in 1995 to help launch www.schwab.com which defined financial services online and grew to a $1 billion business. Since that time, Shaw has amassed considerable experience running online businesses. He ran myCFO and sold it to Harris Bank after achieving the #1 rating from Bloomberg Wealth Manager for two consecutive years. Thereafter, Shaw was CEO of Connexus, an online advertising company that helped companies reach their target audiences through display, search and social.
Art holds a BA, magna cum laude, in Mathematical Economics from Brown University where he was elected Phi Beta Kappa, and an MBA from Stanford University. He was also selected as a Henry R. Luce Scholar and spent a year in Thailand working on Public Policy.
VP, Automotive Group
Bret directs the team of automotive technicians, data analysts, writers, and editorial staff at RepairPal. Prior to RepairPal, he worked for over eighteen years as a professional automotive technician, lead technician, and shop foreman. Working for Volvo, Audi, Volkswagen, Saab, and Porsche dealerships, he has won awards for his customer service and technical expertise. He is an ASE Certified Master Technician.
Director of Sales
Chan Patel has over 17 years of sales and marketing expertise in the B2B sector. He is a passionate sales professional who thrives on driving growth, with his entrepreneurial spirit and innovative ideas.
Before joining RepairPal, Patel lead sales for Branders.com, the nation’s largest online B2B seller of promotional items. He established the sales team to become a leading B2B sales network in the $19 billion Advertising Specialty Market by managing rapid growth and forging online sales for brands such as Microsoft, AARP, Intel, and Google. He also created and implemented the revolutionary web-tour sales and support model. Prior to Branders, Patel joined Franklin Templeton Investments. He played an integral role in many key departments and worked with some of the country’s best portfolio managers. While on the Equity Trading desk he was responsible for trading over $3 billion of overnight repurchase agreements with JP Morgan, Bank of America, and Goldman Sachs.
Chan holds a Bachelor of Science degree in Biological Sciences from University of the Pacific, with an emphasis in Business Administration and Sociology.
Chris brings over 20 years experience leading the development, launch and operations of consumer Internet products, serving tens of millions of consumers monthly. He is responsible for all consumer-facing product and marketing initiatives at RepairPal. As a pioneer in the online music industry, Chris founded the first formal multimedia department at a major record label (Atlantic Records), ran the consumer music initiatives for RealNetworks, and oversaw the worldwide operations of Yahoo! Music. Most recently, he managed product development and marketing for Songbird, a high-profile, Sequoia Capital-backed startup developing a software media player and developer platform for PCs and smartphones.
Chris holds a BS in Engineering, Product Design and an MA in Music, Science and Technology from Stanford University.
VP, Customer Success
Over the course of her career, Kathleen Long has provided thousands of practical solutions to small and medium sized businesses to help them grow and thrive. From 2010–2014, Kathleen was VP of Customers at Bill.com. Prior to that, Kathleen worked at Intuit and PayCycle, helping to grow and develop what ultimately became the largest online payroll service in the US. In each case, Kathleen built and developed world class, award-winning sales, success and support teams, experiences and strategies. Kathleen delights equally in mentoring and developing employees, and has enjoyed watching many achieve great success.
Kathleen has a degree in General Studies and Philosophy from the University of Nevada Reno.
Matt has spent the last decade building startups and engineering teams from zero to 50 engineers, and finds as much joy in hands on coding as in leading teams. He programs in a variety of languages, and regularly works with a variety of databases and distributed computing tools. His background includes over a decade of big data and applied statistics, but he has also learned to love browser side coding in recent years. His passion for Lean Startup methods and Agile development techniques comes from hard earned experience across industries including early web analytics and data warehousing, search, music recommendation, Internet advertising, and local search.
VP/GM, Business Development
As a veteran of the online automotive industry, Steve oversees the business development and strategic partnerships of RepairPal. He has over 15 years of experience in driving growth via start-up/disruptive environments, strategic planning, business development, marketing, product development, infrastructure, and operations. Steve’s career includes leading departments and initiatives for some of the most recognized brands in the country; including Chase, Capital One, DMV.org, and Kelley Blue Book. Along with his executive level positions over the years, Steve is the Founder of Condurre Inc., a publisher of consumer websites including FinanceSource.com; and he has been an independent advisor and consultant to numerous companies. Most recently, Steve worked directly with the founders of TrueCar.com for over 5 years, helping the company grow to become one of the most successful businesses within the automotive industry by going public and reaching a valuation of over $1.5 billion dollars.
In addition to his role at RepairPal, Steve is the Founder & Executive Director of the Automotive Executives Association.
Steve holds a Bachelor of Science degree in Business Administration, with a major in Operations and minor in Economics; and a Master of Business Administration degree, with a concentration in Finance, from the University of Delaware.