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Q: tappet sound or VCT sound ? please advice. on 2012 Ford Escape

Ford dealer in Bahrain use 10w30 oil instead of 5w20 in my escape 2.5 L4 2012. Due to this, i have tappet sound or VCT sound when the engine is cold after 12 hours for 2 minutes . they said , it is a normal sound and the oil needs time to circulate. therefore , I need opinion in this matter of issue . the sound appear after first oil change and the sound is louder during this winter .
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I'd say its the wrong oil ,its not thin enough or you better check level ,maybe it s not full.
You know they could of stated it with no oil by mistake if it did it when you got it back..
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