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Q: taking the glove box out of toyota sienna 1998 on 1998 Toyota Sienna

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Mine is different than most. I undid some screws that face you when you open the glove box. there are no other screws - some people suggested there is one on lower right side. It seems I have tried everything but I can not get the glove box to fall down. I called the dealership but they were not willing to provide the help - just suggested bringing it in for service.
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