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2013 Suzuki Grand Vitara Questions

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I have 2015 Suzuki Grand Vitara. Just recently purchased as a used vehicle. It has been performing well but today lifted the bonnet for the first time and refilled wiper washer tank. Then found all user data on the Radio, Bluetooth and GPS Navigator had been deleted. Please explain why and does a fix exist or is this going to happen every time we open the bonnet.
Looking at buying 1.6 Vitara led
2016 5000 kl any issues with the vechile
Now that daylight saving time has ended, it's still registering an hour earlier. I've tried all kinds of things, but can't seem to figure it out.
How do I get the filter out or how do I get to it...?
Cold temperatures, Toronto Canada, highway speeds. There was no impact, no significant road disturbance. windshield split almost across the entire windshield. about three and a half inches from the dash. Is this a defective windscreen.
Thanks
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