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Springdale Automotive - Prospect

(502) 514-0618
132 Verified Reviews
kurt@springdaleautomotive.net

HOURS
07:00
18:00
http://purl.org/goodrelations/v1#Monday
07:00
18:00
http://purl.org/goodrelations/v1#Tuesday
07:00
18:00
http://purl.org/goodrelations/v1#Wednesday
07:00
18:00
http://purl.org/goodrelations/v1#Thursday
07:00
18:00
http://purl.org/goodrelations/v1#Friday
08:00
16:00
http://purl.org/goodrelations/v1#Saturday
Su
Closed
M-F
7:00am to 6:00pm
S
8:00am to 4:00pm

ADDRESS

13212 West Hwy 42
Prospect, KY 40059 USA

AUTO REPAIR EXPERIENCE

  • Jordan Derkson, Manager
  • Established 1995
  • 2 Auto Repair Mechanics on Staff
  • 2 ASE Certified Auto Technicians
  • 60 Years of Car Repair Experience

Springdale Automotive - Prospect Reviews

OVERALL RATING

132 Verified Reviews
5 stars
(75)
4 stars
(44)
3 stars
(8)
2 stars
(1)
1 star
(4)
by - Verified Customer November 01, 2017

Needed a new headlight and the lady at the desk installed it and showed me how I can do it myself in the future! Only charged for the cost of the bulb! Great service....Thank you!

by - Verified Customer October 31, 2017

I do like doing business with Springdale. They were able to transport us back to our house after we dropped off the car. That is one of the main features that I like about Springdale. Sometimes I feel the work is slightly overpriced compared to a dealership. I also no longer use oil changes there because of the generic oil. I have been taking my equipment to Springdale since 03

by - Verified Customer October 19, 2017

Very satisfied

by - Verified Customer October 17, 2017

Great team! Super friendly and efficient!

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by - Verified Customer October 15, 2017

Good job!

by - Verified Customer October 09, 2017

Brandi is excellent! She knows us & our cars (3 & our 4th will start coming in 3 months). We had to hunt her down since your Plantside shop closed. We drove 45 min just to have her manage our car repair. The work is always great and she instills confidence in the customer.

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by - Verified Customer October 04, 2017

Brandi is always great to work with. Love getting a deferred work estimate each time. Helps to plan.

by - Verified Customer October 03, 2017

Will return.

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by - Verified Customer September 25, 2017

I spoke to Kenny, the salesman, regarding my Toyota not keeping battery charge or alternator issues, told him that the car is old and wasn't interested in all things that the needed done. I mentioned I didn't want to put a lot of money into it. I did ask to have my brakes looked at. Kenny did send me a list of things the car needed brakes were something that seemed urgent. I did ask about an estimate and was told the front and back brakes were needed. When he gave me the price I did mention which ones were needed the most. And he said the front brakes and that it may be more money if calipers were needed but he call me. I was expecting a phone call and didn't hear anything until it was time to pick up the car. I did approve to have the battery replaced and oil change. Which I was expecting around 240.00 battery and whatever for the oil change. When I went to pick it up the bill was for 636.00. I was surprised and ask why so much. There was another salesman there and mentioned brakes repaired. I said I don't recall giving approval for brakes to be repaired. He said he would have Kenny call me next day. I went there and spoke with Kenny, he said yes I did approve for the brakes to be repaired along with the battery and maintenance. I told him I was waiting on him to call me back and never received the phone call. He said he told me that if it needed the calipers he would call me back. There seemed to be a lack of communication. I'm sure I needed the brakes but I was wanting an estimate to compare prices. I was told that the cost of my front brakes over $300.00 was on the expensive side. But I don't know because I didn't have the chance to take it somewhere else to compared. Thankful to have the work done but wasn't budgeted for this large expense at this time.

by - Verified Customer September 21, 2017

Very impressive staff and service. I will definitely return.

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by - Verified Customer September 20, 2017

Nice job

by - Verified Customer September 18, 2017

Very polite & friendly staff.

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by - Verified Customer September 13, 2017

Kenny is great

by - Verified Customer August 03, 2017

Oil change appointment -- in and out while we waited.

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by - Verified Customer August 02, 2017

I was in and out quickly

by - Verified Customer July 30, 2017

First time experience was for major work ($2000) and very positive. I had to take it back due to oil leaking. Turned out oil leak was from filter that had been changed a few days prior by another provider. Springdale put a new filter on for free.

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by - Verified Customer July 28, 2017

Love Springdale!

by - Verified Customer July 18, 2017

Nothing to comment

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by - Verified Customer July 18, 2017

It was fine

by - Verified Customer July 12, 2017

They are thorough but not pressuring. They will make recommendations where appropriate. They are professional and they stand by the work they perform. Springdale is not an inexpensive choice in auto repair, but they are good.

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by - Verified Customer July 11, 2017

Tiring to have to go through recommended work list only to find it really doesn't need to be done. Multiple recommendations were way off manufacturer recommendations. Annoying

by - Verified Customer July 06, 2017

Great experience

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by - Verified Customer July 06, 2017

We liked the list generated on items checked & possible items we need to watch.

by - Verified Customer July 04, 2017

All fixed - expensive but all is well.

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by - Verified Customer June 29, 2017

They did a great job of explaining everything and were very respectful and on time.

by - Verified Customer June 28, 2017

Great, friendly service

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by - Verified Customer June 28, 2017

Good service with friendly and professional employees.

by - Verified Customer June 27, 2017

Nice to have a reliable place close to where I live.

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by - Verified Customer June 22, 2017

Did not rotate tires as request.

by - Verified Customer June 19, 2017

Work was done in timely manner.

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by - Verified Customer June 15, 2017

Good job

by - Verified Customer June 11, 2017

Good folks. Good service.

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by - Verified Customer June 06, 2017

Work was well done.

by - Verified Customer June 04, 2017

Good.

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by - Verified Customer June 01, 2017

Kind, sincere, fair price, convenient with pick up service. Very thankful.

by - Verified Customer May 25, 2017

Saved us hundreds of dollars over what Lexus was suggesting we have done. We will be back for our maintenance!

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by - Verified Customer May 19, 2017

A+ Service every time

by - Verified Customer May 14, 2017

Oil change, checked tires.

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by - Verified Customer May 01, 2017

Always feel they take good care of my cars. Very trustworthy and professional!

by - Verified Customer April 28, 2017

Work performed (oil change & tire rotation) was fine.
In the process a hubcap was lost. Still no resolution as to replacement.

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by - Verified Customer April 26, 2017

Great!

by - Verified Customer April 18, 2017

Had my Cayenne 1 week longer than originally told due to part coming from Germany

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by - Verified Customer April 17, 2017

The people who work there are kind and polite. I enjoy my interactions with them. I appreciate the ride home/work while my car was being fixed.

by - Verified Customer April 13, 2017

It was good. No complaints.

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by - Verified Customer April 07, 2017

My repair was expensive because of the make and model of my car. Springdale had to order the part and it was replaced in due time .

by - Verified Customer April 02, 2017

Excellent

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by - Verified Customer March 30, 2017

Springdale is great! They always take superb care of all my vehicles.

by - Verified Customer March 26, 2017

Very professional place with courteous staff. Thank you

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by - Verified Customer March 23, 2017

I appreciate the convenience of the shop and the courtesy of the employees.

by - Verified Customer March 16, 2017

Very pleased with the work and the interaction with Kenny and his staff.

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by - Verified Customer March 16, 2017

Highly professional techs. Helpful knowledgeable management. Great business model. I'd recommend to anyone.

by - Verified Customer March 13, 2017

Close to home auto service. Impeccable mechanics, timely work, flexible options, friendly staff, education on vehicle issues provided. Outstanding Service!

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by - Verified Customer March 08, 2017

Quality work at a fair price

by - Verified Customer March 07, 2017

Got an oil change and tire rotation. After a couple days of her complaining that the engine sounded louder and it smelled bad I popped the hood to find that the oil cap on the valve cover was missing. I was able to locate the cap in the engine compartment but unsure how much dirt got in or oil got out. The car was also still in the bay 2 hours after they called and said it was ready.

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by - Verified Customer February 27, 2017

We have used Springdale for a number of years and have always had a good experience with them.

by - Verified Customer February 16, 2017

Thanks!

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by - Verified Customer February 07, 2017

Fast, professional service at reasonable price.

by - Verified Customer January 24, 2017

Springdale in Prospect has always been very fair and accommodating. Couldn't ask for a nicer bunch of guys to work with. Brian is my go to guy. He always works me in and even gives me a ride home if I need it.

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by - Verified Customer January 20, 2017

Great job as always Thanks!

by - Verified Customer January 18, 2017

Friendly front desk!

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by - Verified Customer January 17, 2017

Thanks.

by - Verified Customer January 15, 2017

Thank you!

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by - Verified Customer January 12, 2017

Overall I appreciate the service and front end people and the work that they do.

by - Verified Customer January 03, 2017

I never give top ratings. Always room for improvement, but you all are darn good.

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by - Verified Customer December 30, 2016

Everyone is always so friendly. Love this shop.

by - Verified Customer December 27, 2016

Oil change and tires rotated. Thanks

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by - Verified Customer December 22, 2016

Brian is a good customer service rep.

by - Verified Customer December 19, 2016

Springdale is my place to go.

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by - Verified Customer December 18, 2016

Really like the office personnel: friendly, professional, efficient.

by - Verified Customer December 15, 2016

I was very satisfied. The guys at the front desk are very personable. They work to ensure that the customer's needs are met. Been a long time customer and have been satisfied thus far.

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by - Verified Customer December 15, 2016

Scott was attentive, professional and courteous. Counter staff as well. All together a positive experience.

by - Verified Customer December 11, 2016

I love these guys!

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by - Verified Customer December 06, 2016

The guys always are polite, and explain about any needed repairs. Of course I always ask, so that may be why.

The only problem I have ever had was with a previous service, this last September. My car was acting totally bizarre, and it was the alternator. They were ready to charge me $500+ for the repairs when I remembered I had had the alternator replaced the year before. Turns out is was totally covered, both parts and labor. It just seemed to me that someone should have noticed in my car's service history that it was just recently replaced. I know they don't have the time to look over everything in a car's history, but that really bugged me.

by - Verified Customer November 30, 2016

Good Service

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by - Verified Customer November 29, 2016

Great

by - Verified Customer November 28, 2016

Took care of my truck immediately. Very professional.

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by - Verified Customer November 27, 2016

Dependable and accommodating.

by - Verified Customer November 27, 2016

The staff is always nice, professional, and goes above and beyond to help out. Unfortunately, I will be bringing in my car for the third time for a repair.

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by - Verified Customer November 25, 2016

Usual good service.

by - Verified Customer November 24, 2016

Grateful for the fair and talented staff at Springdale-Prospect

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by - Verified Customer November 22, 2016

Excellent customer service as always!

by - Verified Customer November 20, 2016

Kenny and Brian were, as usual, great. Thanks so much.

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by - Verified Customer November 17, 2016

They are my 'go to' auto repair.

by - Verified Customer November 10, 2016

Overcharged for brake parts, priced at Pep Boys for $115.

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by - Verified Customer November 09, 2016

I feel I paid for unnecessary work. Two weeks after work was completed on my car, I had to have the motor replaced. The garage that completed the work was surprised that someone had not noticed the problem prior. I paid almost 2K for work that I am not sure was actually completed.

by - Verified Customer November 07, 2016

Kenny and Brian, as well as the rest of the staff are always so helpful. Thank you Springdale!

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by - Verified Customer November 06, 2016

Always do a great job, car repairs are never fun but I trust them to do what is needed.

by - Verified Customer November 04, 2016

Got a 60,000 mile service done on car and everything is perfect! I have taken my cars/truck to Springdale for years and will continue to do so. Good service, good prices!

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by - Verified Customer November 02, 2016

Thank you.

by - Verified Customer November 02, 2016

Kenny and Brian are always great to work with! Location is close to home saves time.

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by - Verified Customer January 30, 2015

They are courteous, friendly and very knowledgeable about my automobile.

by - Verified Customer January 29, 2015

Great hours, good people and a convenient location for me.

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by - Verified Customer January 29, 2015

Service has always been superb! Thank you Brian and Jordan!

by - Verified Customer January 19, 2015

I like the guys that work there. They do pretty good work.

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by - Verified Customer January 16, 2015

Great work.

by - Verified Customer January 14, 2015

Have had good experiences recently and I like their transparency on costs and recommendations.

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by - Verified Customer January 14, 2015

Great customer service and great value.

by - Verified Customer January 13, 2015

The staff at Springdale Automotive is great! They have always gone out of their way to make sure I am taken care of. They have always been honest, prompt, dependable, and have the best warranty i have found in any automotive repair shop. No shop will touch any of my vehicles except for them.

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by - Verified Customer January 12, 2015

I have always received excellent response to my problems and I especially like Scotty, very through. However I was a bit surprised that I was charged 31.00 for a tail lamp since I am and have been a very loyal customer for several years.

by - Verified Customer January 11, 2015

I trust them.

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by - Verified Customer January 09, 2015

Friendly and very knowledgeable.

by - Verified Customer January 08, 2015

Friendly service.

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by - Verified Customer January 06, 2015

Have used Springdale for a few years are with very good results. They are friendly, complete work as quickly as schedule allows, and have worked on my vehicle in "emergency" need. Appreciate the dedication to customers and their knowledge.

by - Verified Customer January 05, 2015

They are reliable.

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by January 01, 2015

Friendly. Service accommodating to my scedule

by - Verified Customer January 01, 2015

They went above and beyond to fix my car and it was very cost effective. I went to Sam Swope first and they didn't get it right and it cost me about twice as much not to have it fixed. So thank you Springdale!

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by - Verified Customer December 30, 2014

They go above & beyond every time, knowledgeable & friendly staff, and price fairly.

by - Verified Customer December 30, 2014

Honest, reliable on time service, and for expensive repairs, they tell me how long I can safely delay them.

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by - Verified Customer December 29, 2014

Great service, they don't push repairs and have told me a couple of times I will need maintenance in the future but not now, often planning 6 months or more out.

by - Verified Customer December 18, 2014

I was greated immediatly upon arrival and received prompt, good and fair priced service

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by - Verified Customer December 16, 2014

Great service. They stand behind what they do.

by - Verified Customer December 12, 2014

Good customer service and fair prices.

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by - Verified Customer December 09, 2014

Clean waiting area. Polite staff. Quick service.

by - Verified Customer December 07, 2014

Always great service, always friendly people, always a positive experience!

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by - Verified Customer December 01, 2014

Great people, quick service.

by - Verified Customer November 25, 2014

I find the staff to be extremely friendly and knowledgeable regarding car maintenance. I have always been happy with my car after they have worked on it. My Chrysler Pacifica survived for the 10 years I owned it due to Springdale Automotive diligence with service.

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by - Verified Customer November 24, 2014

Excellent service and very pleasant personnel.

by November 21, 2014

Pricing isn't competitive.

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by - Verified Customer November 19, 2014

My first visit was a few months ago. I am a new resident of Kentucky looking for a reliable and fair automotive shop to keep my car running well. I had several key points about my car to be addressed. I really did not get any feed back. I was there for a routine oil change and at that time let my cars needs be known. No one from this shop got back to me with estimates as they said they would.

by - Verified Customer November 07, 2014

Everyone was extremely friendly and fit us in on very short notice.

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by - Verified Customer November 02, 2014

I like the quality of work and they kept me well informed during the entire process.

by - Verified Customer October 29, 2014

They provided very good service on a complicated problem. Very knowledgeable about solving problem.

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by - Verified Customer October 28, 2014

I am always pleased with your people.Whether it be Brian up front (or others) or Scott out back...the job is always done right.

9 verified customers did not leave comments but provided these ratings:
by Kim, Don, Liz, James , Bob, Leslie
by Tim
by John
by J

RepairPal Scorecard
95
OVERALL QUALITY SCORE

24
month
Nationwide
warranty
24
month
Local
warranty
TECHNICAL ABILITY
97
TOOLS & EQUIPMENT
100
CUSTOMER SERVICE
91
CUSTOMER AMENITIES
95

The Prospect location of Springdale Automotive has been serving the local community since 1995. This RepairPal Certified shop strives to stay on top of the latest technologies and to be a leader in the local community by providing the highest level of automotive repair coupled with the best customer service. Our review of this shop revealed they are achieving this goal. Recent customers describe this team as “accommodating”, “courteous”, “knowledgeable”, and “superb”. This location features a team of automotive professionals whose commitment to ongoing training and ASE certifications ranks with the best. They are well equipped to handle repairs ranging from tires and wheel alignment, to minor and major mechanical repairs, to check engine light and computer system diagnoses and repair, as well as your scheduled maintenance needs. Repairs are covered by a 24-month / 24,000-mile warranty for your peace of mind. Local shuttle service, rental vehicles, early bird drop off, Saturday business hours, and a waiting area with wireless Internet are all available for your convenience.


Details

SPECIALTIES

  • AC/Heating
  • Alignment
  • Check Engine Light
  • Diagnosis
  • Hybrid/Electric
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Smog/Emissions Testing
  • Timing Belts
  • Tire Sales/Repair
  • Transmission Repair
  • Vehicle Detailing
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AMENITIES

  • Car Pickup/Dropoff
  • Car Wash
  • Child Friendly
  • Coffee
  • Early Bird Dropoff
  • Extended/Evening Hours
  • Financing
  • Free Estimates
  • Free Multi-Point Safety Inspection
  • Gas/Diesel
  • Heated Waiting Room
  • Military Discount
  • Open Saturday
  • Open Weekends
  • Parts/Accessories
  • Rental Car
  • Senior Discount
  • Service Guarantee
  • Shopping Nearby
  • Shuttle
  • Towing
  • Warranty Accepted
  • Wireless Internet
+ More

AFFILIATIONS

  • iATN

MESSAGE FROM THE SHOP

Springdale Automotive at 13212 West Hwy 42 is located in the City of Prospect, right over the Oldham County line. This is our largest location with 16 bays and our Corporate Offices. We have been part of the Prospect community since 2004, and we are a member of the Prospect Area Chamber of Commerce.Kenny Hart is the Manager of this Springdale Location

MAKES WE SERVE

  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • FIAT
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Porsche
  • Ram
  • Saab
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
+ More
Questions Answered by Springdale Automotive - Prospect
I don't believe it ever worked the cru...
Check the brake lights, if they are not working the cruise will not work either, may have a faulty brake light switch.
Tire monitor gauge will not shut off.<br>P...
Tire Pressure Monitor Sensors (TPMS) are very sensitive, if the tire pressure is off 3-5 lbs it can set the tire light off. Some cars even if the spare is low it will keep the tire light on. Make sure all tires even the spare are at the proper inflation level (found on the sticker on the inside of the door) Nitrogen is 3x bigger molecules then air molecules, nitrogen does not fluctuate with weather temperature like air does. Nitrogen will keep your tires inflated longer and keep that tire light off longer. Nitrogen helps the most on vehicles with chrome rims, there is no moisture in nitrogen like there is air so your less likely to see your chome start to chip and flake away.
My turn signals will not operate at all. T...
Try disconnecting both battery terminals and touching both cable ends together for 1 minute then re-install, this will re-boot all the computers, I have seen several instances where odd electrical gremlins will start and by re-booting it will reset everything.
i have also turned the car off sat 5 to 10...
If you are losing coolant and having to add it daily it is normal for the temp gauge to slowly go up. It may have a coolant leak or a blown head gasket. A simple Pressure Test to the cooling system will indicate if you have a leak or not. Combustion test will tell you if you have a blown head gasket or not. Without proper testing its hard to say what the problem is.
Ok so let&#39;s name everything I&#39;ve d...
A flashing CEL (Check Engine Light) is something serious to be concerned about. A flashing CEL indicates that your vehicle’s engine is misfiring, or worse. From the information you have given it would be very hard to say exactly what is wrong with the vehicle. Guessing and throwing parts at a problem can get very expensive. I would recommend taking it to a repair shop and paying for diagnostic. It could be a number of things at this point. What type of codes is the check engine light giving you? What type of plugs did you install ? Does the vehicle have compression?
The window has fallen and I want to pick ...
Most of the time when the window has come off track the window regulator may be binded up or the window regulator has broke and is unable to hold the window. To verify fix, you would need to take off door panel and inspect the window motor and regulator assembly.
Every time I get into my vehicle and start...
Most of the time you will have to order the updated maps from your local dealer or online. I don't think they are more then 100$ very simple once you get the CD
When I take off from a stop under accelera...
Could also be a clogged up catalytic convertor. A Shop could perform a back pressure test to determine this but could be a possible issue.
Only when starting the car,it jerks and i ...
You could have a coil starting to go out or fouled out spark plugs. The best way to diag this issue would be to leave it overnight at a repair shop so the technician can try and duplicate your issue when first starting.

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