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South Street Motors

(608) 208-6057
26 Verified Reviews
southstreetmotors@gmail.com

HOURS
08:00
17:00
http://purl.org/goodrelations/v1#Monday
08:00
17:00
http://purl.org/goodrelations/v1#Tuesday
08:00
17:00
http://purl.org/goodrelations/v1#Wednesday
08:00
17:00
http://purl.org/goodrelations/v1#Thursday
08:00
17:00
http://purl.org/goodrelations/v1#Friday
Su
Closed
M-F
8:00am to 5:00pm
S
Closed

ADDRESS

261 South St
Sun Prairie, WI 53590 USA

AUTO REPAIR EXPERIENCE

  • Mark Weiss, Owner
  • Established 2012
  • 3 Auto Repair Mechanics on Staff
  • 88 Years of Car Repair Experience

South Street Motors Reviews

OVERALL RATING

26 Verified Reviews
5 stars
(18)
4 stars
(4)
3 stars
(1)
2 stars
(1)
1 star
(2)
by - Verified Customer August 17, 2017

Great service at a great price!

by - Verified Customer August 10, 2017

I was very satisfied and would be happy to recommend them.

by - Verified Customer August 02, 2017

I'm always greeted and welcomed. I could get a lift somewhere but usually I stay since I'm told how long the work will take. All the people who work there are honest, experienced, and competent.

by - Verified Customer August 01, 2017

I got my battery replaced very quickly, and conveniently.

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by - Verified Customer July 31, 2017

Efficient.

by - Verified Customer July 16, 2017

Everything always goes well!

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by - Verified Customer July 10, 2017

They are fair and do the job appropriately.

by - Verified Customer July 05, 2017

Excellent.

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by - Verified Customer June 29, 2017

I get along with the guys over there very well. They are very fair.

by - Verified Customer June 19, 2017

It was good.

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by - Verified Customer June 19, 2017

Low quote, after repair was done price doubled.

Reply from South Street Motors – by southstreetmotors October 04, 2017

I searched high and low and could not located a repair order for a Jeff on or around June 19th and cannot seem to locate one so I cannot respond directly concerning this review. Repairpal doesn't show the customers who review us. Perhaps the work was done under a spouses name.

Regardless, I will state emphatically that we DO NOT and WILL NOT bait and switch perform work a customer has not authorized. We strive to be honest in our communication with customers regarding their vehicles and what a repair will cost. I would guess in this case we had an honest miscommunication with this customer and if that is the case we do apologize.

by - Verified Customer June 06, 2017

I came in to get my car inspected before a long trip from Wisconsin to New York. They inspected it, did a repair, and said that I was good to go. Later I found out that my brake pads were completely worn out and they never even noticed that! I could have been killed!

Reply from South Street Motors – by southstreetmotors October 04, 2017

We are sorry you feel you had a bad experience with us. I reviewed your work order. The vehicle was brought in for A/C issues, not a trip inspection, and we noted the timing belt was overdue by mfr recommendation. We recommended an a/c expansion valve (declined) and timing belt. we performed a timing belt, water pump replacement on a 2010 Aveo with 81,000 miles. I personally recall looking over this vehicle and recall no brake issues that raised red flags with me. We DO pay particular attention to brakes and had a wheel off to do the timing belt which would have given us a good view of the pads. A drive to New York is quite a ways away and problems can arise on a long trip. We are also human and can occasionally miss something. If we indeed missed a problem, we sincerely apologize. If there was a problem we always welcome direct communication and feedback from our customers so that we can address/resolve the issue at hand. - MW

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by - Verified Customer June 05, 2017

The staff are honest, highly skilled and very knowledgeable. Customer service is also excellent.

by - Verified Customer June 01, 2017

Everything went very well. They were quick and very professional.

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by - Verified Customer May 30, 2017

Very accommodating.

by - Verified Customer May 29, 2017

They did a good job! I have recommended them on multiple occasions already.

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by - Verified Customer May 18, 2017

I consider Mark a friend. He has really been a great resource for me. The shop is conveniently located. More importantly, Mark is meticulous, fastidious, and gets things done. I appreciate that he keeps me informed about things. I also think the general maintenance surrounding his shop helps to bring business in.

by - Verified Customer May 04, 2017

Overall this shop is really great! The owner, Mike, was super nice and took time to explain things in terms I would understand. My only complaint would be the frequency of communication during the intermediate time the work was being done. I was difficult to reach anyone, perhaps everyone was in the shop.

Reply from South Street Motors – by southstreetmotors October 04, 2017

We are sorry you had a less than desirable experience with us. Indeed we occasionally have had issues with maintaining communication with our customers. We are a small shop have limited staff and everyone wears many hats. Some days it can be difficult to answer the phone when your hands are coated with grease, you are underneath a truck, or working with another customer. We GREATLY appreciate your understanding.

We do have BRIAN working part-time in the front office now and he's doing a terrific job for us in maintaining customer communication. We will continue to try to improve in this area, THANK YOU SO MUCH for your feedback!

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by - Verified Customer May 02, 2017

Quick service, good value. Actually salvaged the O2 sensor instead of just replacing it and charging me more. About half the price Meineke's would have charged, and South Street did better work.

by - Verified Customer April 25, 2017

I noticed the price was actually cheaper than other local shops. I was super impressed with the professionalism and attentiveness. I tell people about this shop all the time.

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by - Verified Customer April 25, 2017

Nice work.

by - Verified Customer April 17, 2017

Always helpful and will work till they find what the problem is.

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by - Verified Customer March 22, 2017

They did not originally diagnose the problem correctly. They also had scheduling issues that caused delays, where I dropped off my vehicle, had to come and get it, bring it a different day. Finally was fixed correctly, I think.

Reply from South Street Motors – by southstreetmotors October 04, 2017

I reviewed this work order. We did diagnose the problem correctly as bad lower ball joints. We had issues getting the correct parts and would not have had time to install them by the time the customer needed the car back. We ended up having to reschedule for another day.

We make every effort to complete work in a timely manner but occasionally run into problems outside of our control. We certainly appreciate your understanding on this day.

by - Verified Customer March 21, 2017

I had a convoluted repair, so many things wrong with the car that were only found after digging in and seeing what they had. They kept the costs down and went the extra mile to keep me satisfied. If I had to say one bad thing: No loaners, but that said, it's another reason they can keep their costs down.

Reply from South Street Motors – by southstreetmotors October 04, 2017

Thanks for the great review!

We've had discussions about loaner cars in the past. There is considerable expenses involved in maintaining a loaner car fleet. We do try to keep overhead costs to a minimum and that translates to lower costs for our customers. I don't believe there are many independent repair shops that supply loaners for that reason. Body Shops yes, Repair Shops no. We understand customers need their cars back as soon as possible and we do our best to make that happen.

We DO offer Sun Prairie Taxi within the city limits of Sun Prairie free of charge. Coupons are at the front counter, just let one of our staff know you need a ride.

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by - Verified Customer March 20, 2017

Great service would come back.

1 verified customer did not leave comments but provided this rating:
by Jussie

RepairPal Scorecard
92
OVERALL QUALITY SCORE

24
month
Nationwide
warranty
24
month
Local
warranty
TECHNICAL ABILITY
93
TOOLS & EQUIPMENT
93
CUSTOMER SERVICE
91
CUSTOMER AMENITIES
91

South Street Motors was established in 2012 and has been providing Sun Prairie and the surrounding area with quality automotive repairs ever since. This RepairPal Certified shop features a team of very experienced, highly trained technicians who are equipped with the tools and diagnostic equipment necessary to perform a wide range of repairs. These repairs can range from minor and major mechanical repairs to tires and wheel alignment, to check engine light diagnosis and repairs, as well as your scheduled maintenance needs. This work is backed by a 24-month / 24,000-mile warranty for your peace of mind. Our survey of their recent customers revealed a group who describe the team here as “accommodating”, “helpful”, “honest”, “knowledgeable”, and “professional”. A local shuttle service and a waiting area with wireless Internet are also available for your convenience.


Details

SPECIALTIES

  • AC/Heating
  • Alignment
  • Check Engine Light
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Timing Belts
  • Tire Sales/Repair
  • Transmission Repair
+ More

AMENITIES

  • Se Habla Espanol
  • Service Guarantee
  • Shuttle
  • Wireless Internet

AFFILIATIONS

  • NAPA

MAKES WE SERVE

  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • FIAT
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Porsche
  • Ram
  • Saab
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
+ More
Questions Answered by South Street Motors
I BROCK THE WASHER AND THE SIGNL HANDEL N...
Air bag removal should only be done by a trained professional. An air bag modules contain small explosive charges with compressed gas. Untrained individuals can be severely injured or killed removing air bags. If in doubt, go on youtube and search for air bag explosions and you can see the power of one of these devices.
how do you replace a fuel pressure regulat...
If you need to ask this question, take it to a certified repair center in your area. The fuel pressure regulator located under the upper intake plenum.
Engine has 130K miles. Timing belt replac...
Timing Belt replacement is common on these and we always recommend replacing all the timing components. ESPECIALLY the sprocketed idler pulley which is prone to failure. Head Gasket replacement also comes as a standard item on the Subarus. They leak coolant and oil. However, a rod or other engine failure is NOT a typical cause of head gasket replacement. You always have the option of taking your car to another shop for a second opinion on the root cause of the failure. I would especially recommend this if the shop stating 'compression difference' is the same one that just replaced your head gaskets. Good Luck.

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