Shop & Dealer Hub
The future looks bright for automotive technicians today in terms of salaries, variety of opportunities, and demand for techs with the right skill sets. The following are some recent statistics from the U.S. Bureau of Labor Statistics and other sources that give ample reason on why it’s good to be an auto tech today.
We surveyed shops in our RepairPal Certified Shop Network to get their opinions on a range of topics around car ownership, auto repair, and the industry in general. Here are results from the survey. (You can access the official press release at the link below.)
Do you know that the most successful service advisors are multi-lingual? We aren't talking about traditional languages here. RepairPal Certification Manager Jill Trotta talks about what language advisors must speak in order meet customer needs and keep them happy.
You’re well aware that good customer service is important for your business. But when things get busy, it’s all too easy to get short with customers, put people on hold, and forget just how much a good customer experience affects your bottom line. The following stats will make it easy to keep this part of your business top of mind at all times.
Paul Haloulos, trade marketing manager at Castrol USA, discusses how understanding not just your revenue, but profit and profit margins, gives you more levers to pull when it comes to the strength of your business.