Shirlington Shell Service Center was established back in 1972 and has been proudly serving Arlington and the surrounding area ever since. This shop features a very experienced and well trained team including 2 ASE Certified Masters. They are equipped with the state of the art tools and diagnostic equipment necessary for today's modern vehicles. Repairs performed here can range from minor and major mechanical repairs, to check engine light and computer diagnosis and repairs, to tires and wheel alignment, to state smog and safety inspections, as well as your scheduled maintenance needs. All this work is backed by a 24-month / 24,000-mile warranty for your peace of mind. Our survey of their recent customers revealed a group who describe the team here as: “knowledgeable”, “friendly”, “helpful”, “professional”, and "wonderful". A local shuttle service, rental cars, early bird drop-off, Saturday business hours, and a waiting area with wireless Internet are also available for your convenience.
Shirlington Shell Service Center
Arlington, VA 22206 USA
Auto Repair Experience
- Ray Bowes, Manager
- Established 1972
- 4 Auto Repair Mechanics on Staff
- 2 ASE Master Auto Technicians
- Established 108
- Check Engine Light
- Muffler & Exhaust
- Oil Change & Lube
- Scheduled Maintenance
- Service & Repair
- Smog/Emissions Testing
- Timing Belts
- Transmission Repair
- Early Bird Dropoff
- Open Saturday
- Rental Car
- Service Guarantee
- Wireless Internet
Makes We Serve
- Land Rover
The service performed was an inspection, not a repair. Service overall is courteous and efficient, but a bit pricey.
Took my car in for an oil change and have zero complaints.
A Last minute emergency drop off and a rather accommodating team helped get my truck up and running in no time.
Convenient and competitively priced
Good service! Thanks
I'm very pleased with the service I received. The only reason that the car wasn't ready when promised, was that it needed more work than expected.
I feel like all of the employees at this shop are professional and friendly. They always explain the work and fees clearly. This is a great business and I will return.
The staff were extremely nice and accommodating
good professional and courteous service
The employees were very friendly and it was a quick, easy experience.
The entire tram kept me smiling and feeking respected to the utmost.
The experience was pleasant and the job was done.
Excellent as always
They were very friendly (entire staff) and kept me informed the entire time. Mike explained everything every step of the service. I really was satisfied with the whole experience
The staff is experienced, helpful and friendly. They are also very trustworthy.
You can always count on the folks at Shirlington Shell to help you out. It is helpful that that many of the same folks have worked there a long time.
Good. Fair. Reasonable
have nothing to say
Most recent was inspection, done on time with complete courtesy. Thanks
The shop was extremely helpful and accommodating. Service was quick, competent, and well-priced. Will be returning.
Friendly people performed an oil change and tire rotation on my Mazda 2 quickly and without any hassle. I will be bringing my Porsche Panamera in soon for inspection.
This service center is very up to date and responsive. I always enjoy the staff and they are very helpful.
Great! Everyone was real nice and super helpful
Great service and located down the sidewalk from my job.
I just got inspected my car, and I just almost got ripped off $30 for twisting my light bulb into the block. I just had service maintenance at MB dealer in Alexandria a week before, so I decided to let them fix it, but I got told from your people that a dealer does not have a special tool'. I told the dealer that shell service in Shirlington discredits dealers in order to earn $30. It is not about money.
Outstanding service! Really appreciate their expertise. My first and only choice when it comes to auto care!
Shirlington Shell as always did a great job My transsmission and transfer case went out they gave me all the pricing options up front. it was a losing battle with this vehicle, but i will continue to take my vehicles to them for service.
The staff was pleasant and professional. Work was done with no problems.
Excellent customer service, and wonderful explanation of the problem. But the cost to repair were just way too high. I was able to get the repairs done for $500 less else were.
Dependable, reputable, reliable, and timely
I got my VA inspection done. There was no waiting time and in and out in a good time. They explained me what need to be done in the next few months
Good, quick service!
Very friendly and knowedgable staff. Excellent customer service. Will certainly be returning for other services in the future.
Fast and efficient.
really helped me out twice, once when my tire was flat and they sent someone to repair it, and the next when I had a dead battery and they sent someone to my home to jumpstart it. They take good care of their customers, as well as doing good repair work. Cant ask for more than that.
I went for an emissions test and the service was very good.
The problem was identified during the safety inspection. The work was done ahead of the promised time and the price came in under the estimate. I was very happy wit the work!
Mike was great
I'm impressed with the level of personal touch.
Excellent customer service. However, 45min off on the time estimate for completion.
Last Saturday, Feb 18, 2017
Took car in for inspections and handled promptly and well.
Loved taking my car here, I live around the corner but they made it super easy for me to just drop my car off (bring my dog in to sign paperwork) and come get my car in the morning when it was done.
Great customer service. It was a wonderful experience.
I recommend that when you provide estimates, you make sure that the consumer knows there are additional fees (e.g., 'supplies') and how much they might be. I recognize an estimate is an estimate but I was surprised by the fees addition on the invoice when it had not been mentioned as part of the estimate when I made the service appointment. On reflection and after reviewing prior invoices, Ron always included the 'supplies' amount in his estimate of the work to be done. He's not there now apparently but his practice should be copied and made routine.
Great experience...my totally relied upon service provider.
Fair price for work
Friendly and informative staff
Will return for sure
Engine light came back on the day after I picked it up and spent 2k
It was just a safety inspection, but the staff was welcoming, cordial and prompt.
Came in only for a VA State inspection.
Shirlington Shell team was great!
Excellent service every time we go.
Got a state inspection and tire rotation. The entire visit was efficient and positive.
Went in for routine service. A problem was identified and corrected promptly. Excellent service.
Didn't feel any pressure to make any extra repairs
Always the best
Thank you for working with me on the price for something that was already done.
Great experience. Very professional. Will be back next time my car needs service.
Great experience with my car's tire being repaired. Fair price for honest work.
it was great, and helpful
Fabulous as always!!!
Transmission failed due to corroded cooling line. Car was dead in middle of intersection. Service Center made quick arrangements for tow truck, gave me a repair estimate, and completed repairs. Got my car back running as good as ever. Always quick, dependable, quality service.
Great experience! Will be a returning customer.
Overall a great experience.
Excellent, courtesy service! Thank you!
Very friendly, but estimate of completion time was totally inaccurate.
I was very impressed that the shop called to let me know that I did not need as many inspections as I thought due to having a new car. It saved me time and, more importantly, money.
I am always confident that I (and my vehicle) will be taken care of efficiently, promptly, and respectfully. My only complaint is that I never seem to be able to use the coupons you send out periodically, they always seem to expire before I can use them. Question -- do you have a 'seniors' discount?
Excellent service. Very communicative. Friendly helpful trustworthy.
Got my emissions test
Overall very good experience
The team was attentive, responsive, and did great work. Thank you!
Shell has always treated me fairly and has shown me respect. They always take care of me.
The overall service was good. Unfortunately, the content of my glove box was completely disheveled.
Safety sticker. No issues.
Prices are very high
Technically I did not have work done, but had an inspection. I was greeted warmly upon both entries into the store and was kindly walked through all of the processes. I work across the street and was able to drop off and pick up easily. Very convenient and pleasant service. Thank you!
Shirlington Shell Service Center is always professional and the staff are very knowledgable and courteous in explaining what and why certain services need to be done.
All done as requested!
The chairs in the store were a little uncomfortable.
I will not be coming back to this garage and will tell my friends and family to avoid it.
I have used Shirlington Shell (Texaco) for 30 years and will continue to do so. The work is always performed satisfactorily and the staff is courteous and helpful.
The hardest part about founding a good repair shop, is not feeling like you were taken advantage of. The shop explained the repairs I needed and I trusted them so I hope they were honest. The repairs were timely and well done.
I've been there for a switch of license plates, replacement if my wipers. The job have been done really fast. They even checked the air in my tires ( no extra fees ) good quality servie after me. My mother just been to Subaru dealership to fix minors issues in her car and she left with an over 2000$ bill... more expensive than the cost of the actual car !!! My point is next time she should use your service instead of Subaru !!!! Thank you guys keep up the good job.
Everything was fine, as usual.
I needed a safety inspection and knew I had an issue with the valve caps being fused onto the tires. Fixing the three tires, plus another issue with haze on my headlights, were needed to do the inspection. all told it was about $270, including the inspection itself. A lot more than I anticipated but I suppose it could have been worse. The work was done quickly and the shop was very convenient to work with, letting me drop off and pick up my car according to my schedule. I have had work done with Shirlington Shell Service Center in the past and I plan to continue going there for my auto needs.
Every experience I have had with Shirlington Shell has been excellent. They are knowledgeable, friendly, and do excellent work.
I've lived in this immediate area for years. Whether I've picked up a nail in a tire or am having major work done, they bring the same courtesy and attention to my needs.
I can't recommend them highly enough.
Fritz was very professional.
I just had a VA inspection done.
Just getting an annual inspection, but I've used them for other issues in the past on my current car and on previous vehicles. All good.
Thank you so much for the excellent service! I will be coming back for all my car needs!
I've been working with various repair shops in various cities around the country for the past 40 years. This station, by far, surpasses all my expectations and I was very impressed with not only the prompt, reasonable service but the down-home friendly service of the staff.
Good job: quick!
I had a wonderful experience! Everyone there was extremely friendly and answered any of my questions. The work was done within a few hours, and when I returned, they all remembered who I was and what car was mine, which is a nice personal touch. Thank your for your service. I'll be sure to come by again if need be!
Very efficient and friendly service.
As always my car was serviced in a speedy fashion and everyone was very friendly
New headlight installed on time & at a fair price.
I continue to bring my car here because of the level of service provided. Thank you.
It was pleasant.
The whole team was excellent. Very friendly and clearly explained what needed to be done with my car. They even took me into the bay to show me what they were doing!
Great, convenient while at work..
I've been going here for 27 years.
Quick and Easy
Vehicle Inspection. Done well before it was promised 5 star
Service was for evaluation of used car just purchased because I trust their judge
Easy in, easy out.
This is an outstanding service center. They are honest, friendly, and do great work.
Shirlington Shell is great! They are friendly and very professional.
Nothing to add.
In and out quickly with no issues
I took my car in for an oil change and was quoted one price. Once it was done, I ended up paying more than the quoted price. I was not told about the extra charge for additional oil until I arrived to pick up my car.
Repaired has been done correctly very but slowly, windshield wipers didn't check during the inspection
Wonderful place, great service
I will never get my service anywhere else.
Thank you all
I had a emissions and safety inspection. They completed it quickly and with no issues.
I knew customer service would be good. I go there every day for other things. I've also been there enough to see customers be as happy as they can be in their 'situation' (having to spend money on repairs/regular maintenance). That's always a good sign.
Excellent work. The communication was key. Nothing was done without our consent. Pleasant customer service as well.
I appreciated the time the staff gave me in patiently explaining the needed repairs. They also told me how pressing each repair was allowing me to do some, if not all, if I desired.
I've had to go back on several occasions. Last visit, called to see what delay was and learned they called and left a message. . . my phone did not ring, nor did I have a message.
Came in for a car inspection. notified me that a brake light needed to be replaced. Took care of it for a reasonable price.
No further comment.
Brought my car in on a Friday morning to get the Virginia Safety Inspection done. Took close to an hour as I was told. Great service!
Fine job as always
Very happy with the work and how I was treated
I have always had good service here and like that I see the same faces. I have never felt as though I'm being taken advantage of here and appreciate that.
Great customer service - informed me of realistic wait times; called to update with additional information, as needed; and have follow-up with additional communications since my inspection. Received substantially better service than have had going to my dealership.
Went in for a winter-preparation package that was advertised, oil change, tire rotation, etc. They were able to take me right then and work on the car
Mr Willie is always efficient when working on my car.
good friendly service
Sorry for your power outage.
When I brought my car in to check a routine problem, the service attendant noticed my vehicle safety certificate was outdated. An inspection was completed quickly and new sticker affixed for a nominal charge. I was not billed at all for the problem that caused me to bring the car into the station, which had been fully addressed to my complete satisfaction.
Shirlington Shell has been taking excellent care of our cars for over 30 years. They are thorough and knowledgeable. My current car has almost 180,000 miles on it. It runs perfectly thanks to Shirlington Shell's careful maintenance of it. I trust them, they are honest and I wouldn't take my car anywhere else.
Nice, professional, high tech. Great experience. As a woman I am generally on guard with auto repair shops, but this was a positive experience.
Came for state inspections, no complaints
The service was as requested.
Friendly staff, knowledgeable staff...
I was very pleased.
I don't like to complete evaluations.
Left car for inspection and they noticed 2 minor repairs that needed to be done. They did them quickly so that I could pick up my car
Not the most convenient location from where I live, but has been reliable for quality.
Best shop in town
My experience at the shop was very positive and they repaired it to my expectations and on time, a job well done.
I like the atmosphere of the gas station. There's always someone to answer my auto questions. Wesley drives me home and picks me up when the car is ready. I like this service too.
Great! I Will return!
I was very pleased with my car care service. The staff takes excellent care of my car
As always, my problem was quickly and efficiently resolved. Thanks.
I AM impressed!
You can't go wrong with the guys!
Very friendly staff.
I recently visited for a tire rotation and was satisfied with the service and explanation of why I needed the service. I was also offered a free oil change for my next visit which was great!
Professional and trustworthy service. Highly recommended.
I made an appointment a month in advance and the shop did not order my tires on time. I had to wait 5 hours for something that should have taken 2 and was given the runaround.
The owners and staff of this shop are incredibly knowledgeable and take pride in their work. They strive for excellence and provide the kind of personalized and friendly service that I didn't know still existed. I can't recommend them highly enough. My only recommendation is to make an appointment ahead of time because they are a community favorite and are generally very busy.
In for an inspection and they were quick and very courteous.
Friendly and efficient service.
Prompt, courteous, I will use them for future services.
I had an emissions inspection done and it went well, I passed.
Quick and Friendly Service.
Pleasant customer service when I arrived at that service station. The gentleman who served me was friendly and helpful.
Great service. I was provided a free ride to and from my house while I waited for my car to be ready.
Everyone is courteous, helpful and professional.
Everyone in the shop is always professional, friendly and kind, not like me!
The service here is superior and the technicians/mechanics are wonderful.
The staff is friendly. Customer service outstanding. Excellent mechanics!
Very prompt service, fairly priced and knowledgeable.
Friendly service and prompt attention as well as thorough care for my car.
The service was excellent. Everyone was courteous and helpful and my car has been running very well.
Great shop and staff.
I dropped my car off here for my annual State Vehicle Inspection. The staff was very professional, attentive, and welcoming. They used an electronic registration form on a tablet, which I was able to complete in less than a minute. Afterward, they gave me the option of dropping off the car or waiting for it. They gave me an estimate of an hour so I walked home (I live less than a mile away) and waited. The car was ready within 5-10 minutes of the original estimated wait time. I walked over to pick it up. They provided me with a brief rundown of the service. I paid my bill and was on my way. A day or two later, the manager of the shop sent me a follow up text to let me know that if I needed anything else to bring the car back in. All in all, a very positive experience.
Loved the guys there, they were not pushy and are very helpful.
Quick response. Quality work.
Great work, knowledgeable employees, and friendly.
Friendly, helpful and fast service. Thank you.
The staff was friendly, and the service was prompt. The required vehicle service was clearly explained, and completed in a timely manner.
Everyone is courteous and I feel I could trust the person checking my car.
Only had state inspection but Fritz was professional and courteous and the inspection was completed in a timely manner.
It was great service.. Inspection wait time was long because others were there.
Josh was able to have my vehicle diagnosed and properly running in no time at a reasonable price. I would highly recommend using Shirlington Shell.
My experience at Shirlington Shell was a pleasant surprise. I went in for a safety inspection (walk in).Not only did they fit me in toward the end of the day. I also asked them to replace my air filter with the new one I had on the seat and I got a friendly smile saying "no problem". They were very pleasant and offered for me to wait or to call me when the car was done. Just yesterday I received a text from them thanking me for my patronage. I will definitely recommend them.
I had a headlight bulb that needed replacing but also asked for some additional service for a 2008 Mazda. All was completed on short notice and on the same day for a reasonable price.
Service was excellent and the process and communication were great. I found the estimates for repairs were on the expensive side. Therefore I opted to service my car elsewhere.
Great service with a good staff.
I appreciated that they took the time to get me in at the end of the day and were helpful/responsive as it finished later.
Service was prompt and staff were friendly, but I left with the sense of an attempt at hooking me by suggesting more repairs I didn't ask for.
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