The guys seem honest and that is the most important thing.
Everyone seems to be working together as a team to diagnose and repair my vehicle. I liked the periodic updates to let me know what was happening. It's reassuring to have an owner on-site and actively involved in the operation of the service center.
You guys are awesome!
Fritz and Willie were great! Friendly, efficient and delivered on time.
Have used Shirlington shell for years and they always treat me and my car very well. Will return.
Very knowledgeable and customer focus
I appreciate the attention and service.
They're my folks.
Shirlington Shell Service Center is always helpful, no matter how small or large the problem. In some cases, they have been able to diagnose the problem when other service centers, and even the car dealer, is unable to.
Everyone here is always very friendly! When getting the recommendations emailed to me it freaked me out how much it was going to cost but then after talking to you all some wasn't as urgent and you walked me through what was important and what could wait/should be monitored. Thank you.
I brought my car in for a simple rear differential. It went fine. It is a bit pricey, but what isn't in Shirlington? Work was done on time. I have had other good experiences in the past with Shirlington Shell, including inspections, tires, and other repair work. They do a good job
Always a good experience!
Inspected, a tiny repair and done
It was my first time bringing my car to your location. Overall, it was a pleasant experience.
Professional service and friendly staff. The repairs weren't cheap, but the staff was helpful in identifying issues that needed to be addressed immediately, and other issues that should be monitored in the future. I did not feel pressured into repairs that weren't necessary.
Everyone is very helpful and respectful. Great work. I will continue to come back.
I never received notification that my car was ready. I was told that they texted me, but it did not arrive. Perhaps the text was sent to my landline.
You are all so nice, understanding and competent. Thank you.
Came in for emissions. The staff is friendly, polite and didn't pressure me into anything.
The staff was very kind and helpful. My car was ready quickly.
Was really good experience
Very satisfied, staff very courteous
I was having electrical issues with my car and was travelling out of town. They got me in the very next morning, 1st thing and I was on the road before I knew it. I took it to the dealership initially, who couldn't get me in for a few days and didn't seem to have the slightest idea what the issue was. Shirlington Shell was recommended by a friend and they were very professional!
I love the guys at this shop - they are all so helpful.
I came for my LYFT inspection and everyone was great.
Great work performed at short notice and to a tight deadline. very pleased with the experience.
excellent work and customer service.
Everything fine so far.
They listen carefully to the customer, carefully examine the vehicle and clearly explain the issue or issues to be addressed, as well as costs.
Nothing to write about. I appreciate the service provided all around.
Very customer service oriented.
Very professional and courteous staff. I don't live in the area but if i did i would use you. I came down from Baltimore to get an Uber inspection. Thanx.
The shop updated its database on me, covering a multi-year gap. We're all synced now.
it's the only place besides the dealer I would ever use
The service performed was an inspection, not a repair. Service overall is courteous and efficient, but a bit pricey.
Took my car in for an oil change and have zero complaints.
Fabulous! I will always come here first when I need anything done to my car.
Good, friendly service.
A Last minute emergency drop off and a rather accommodating team helped get my truck up and running in no time.
good professional and courteous service
The employees were very friendly and it was a quick, easy experience.
The staff were extremely nice and accommodating
Most recent was inspection, done on time with complete courtesy. Thanks
Friendly people performed an oil change and tire rotation on my Mazda 2 quickly and without any hassle. I will be bringing my Porsche Panamera in soon for inspection.
The shop was extremely helpful and accommodating. Service was quick, competent, and well-priced. Will be returning.
Excellent as always
The entire tram kept me smiling and feeking respected to the utmost.
The experience was pleasant and the job was done.
This service center is very up to date and responsive. I always enjoy the staff and they are very helpful.
Great! Everyone was real nice and super helpful
Great service and located down the sidewalk from my job.
I just got inspected my car, and I just almost got ripped off $30 for twisting my light bulb into the block. I just had service maintenance at MB dealer in Alexandria a week before, so I decided to let them fix it, but I got told from your people that a dealer does not have a special tool'. I told the dealer that shell service in Shirlington discredits dealers in order to earn $30. It is not about money.
Outstanding service! Really appreciate their expertise. My first and only choice when it comes to auto care!
Excellent customer service, and wonderful explanation of the problem. But the cost to repair were just way too high. I was able to get the repairs done for $500 less else were.
The staff was pleasant and professional. Work was done with no problems.
They were very friendly (entire staff) and kept me informed the entire time. Mike explained everything every step of the service. I really was satisfied with the whole experience
Shirlington Shell as always did a great job My transsmission and transfer case went out they gave me all the pricing options up front. it was a losing battle with this vehicle, but i will continue to take my vehicles to them for service.
The staff is experienced, helpful and friendly. They are also very trustworthy.
Good service! Thanks
Dependable, reputable, reliable, and timely
I got my VA inspection done. There was no waiting time and in and out in a good time. They explained me what need to be done in the next few months
Good, quick service!
You can always count on the folks at Shirlington Shell to help you out. It is helpful that that many of the same folks have worked there a long time.
I'm very pleased with the service I received. The only reason that the car wasn't ready when promised, was that it needed more work than expected.
Very friendly and knowedgable staff. Excellent customer service. Will certainly be returning for other services in the future.
Fast and efficient.
I went for an emissions test and the service was very good.
Good. Fair. Reasonable
The problem was identified during the safety inspection. The work was done ahead of the promised time and the price came in under the estimate. I was very happy wit the work!
Mike was great
Last Saturday, Feb 18, 2017
I'm impressed with the level of personal touch.
Excellent customer service. However, 45min off on the time estimate for completion.
have nothing to say
Convenient and competitively priced
really helped me out twice, once when my tire was flat and they sent someone to repair it, and the next when I had a dead battery and they sent someone to my home to jumpstart it. They take good care of their customers, as well as doing good repair work. Cant ask for more than that.
Took car in for inspections and handled promptly and well.
I feel like all of the employees at this shop are professional and friendly. They always explain the work and fees clearly. This is a great business and I will return.
Fair price for work
Friendly and informative staff
Will return for sure
Loved taking my car here, I live around the corner but they made it super easy for me to just drop my car off (bring my dog in to sign paperwork) and come get my car in the morning when it was done.
I recommend that when you provide estimates, you make sure that the consumer knows there are additional fees (e.g., 'supplies') and how much they might be. I recognize an estimate is an estimate but I was surprised by the fees addition on the invoice when it had not been mentioned as part of the estimate when I made the service appointment. On reflection and after reviewing prior invoices, Ron always included the 'supplies' amount in his estimate of the work to be done. He's not there now apparently but his practice should be copied and made routine.
Great customer service. It was a wonderful experience.
Great experience...my totally relied upon service provider.
Went in for routine service. A problem was identified and corrected promptly. Excellent service.
Thank you for working with me on the price for something that was already done.
Didn't feel any pressure to make any extra repairs
Always the best
Excellent service every time we go.
Got a state inspection and tire rotation. The entire visit was efficient and positive.
It was just a safety inspection, but the staff was welcoming, cordial and prompt.
Came in only for a VA State inspection.
Fabulous as always!!!
Shirlington Shell team was great!
Engine light came back on the day after I picked it up and spent 2k
Transmission failed due to corroded cooling line. Car was dead in middle of intersection. Service Center made quick arrangements for tow truck, gave me a repair estimate, and completed repairs. Got my car back running as good as ever. Always quick, dependable, quality service.
Great experience. Very professional. Will be back next time my car needs service.
Great experience with my car's tire being repaired. Fair price for honest work.
Very friendly, but estimate of completion time was totally inaccurate.
I was very impressed that the shop called to let me know that I did not need as many inspections as I thought due to having a new car. It saved me time and, more importantly, money.
Excellent, courtesy service! Thank you!
Excellent service. Very communicative. Friendly helpful trustworthy.
it was great, and helpful
The team was attentive, responsive, and did great work. Thank you!
Great experience! Will be a returning customer.
Shell has always treated me fairly and has shown me respect. They always take care of me.
The overall service was good. Unfortunately, the content of my glove box was completely disheveled.
Technically I did not have work done, but had an inspection. I was greeted warmly upon both entries into the store and was kindly walked through all of the processes. I work across the street and was able to drop off and pick up easily. Very convenient and pleasant service. Thank you!
Shirlington Shell Service Center is always professional and the staff are very knowledgable and courteous in explaining what and why certain services need to be done.
Safety sticker. No issues.
Overall a great experience.
All done as requested!
I have used Shirlington Shell (Texaco) for 30 years and will continue to do so. The work is always performed satisfactorily and the staff is courteous and helpful.
Got my emissions test
The chairs in the store were a little uncomfortable.
I will not be coming back to this garage and will tell my friends and family to avoid it.
Fritz was very professional.
I just had a VA inspection done.
The hardest part about founding a good repair shop, is not feeling like you were taken advantage of. The shop explained the repairs I needed and I trusted them so I hope they were honest. The repairs were timely and well done.
I am always confident that I (and my vehicle) will be taken care of efficiently, promptly, and respectfully. My only complaint is that I never seem to be able to use the coupons you send out periodically, they always seem to expire before I can use them. Question -- do you have a 'seniors' discount?
I needed a safety inspection and knew I had an issue with the valve caps being fused onto the tires. Fixing the three tires, plus another issue with haze on my headlights, were needed to do the inspection. all told it was about $270, including the inspection itself. A lot more than I anticipated but I suppose it could have been worse. The work was done quickly and the shop was very convenient to work with, letting me drop off and pick up my car according to my schedule. I have had work done with Shirlington Shell Service Center in the past and I plan to continue going there for my auto needs.
Prices are very high
I've been there for a switch of license plates, replacement if my wipers. The job have been done really fast. They even checked the air in my tires ( no extra fees ) good quality servie after me. My mother just been to Subaru dealership to fix minors issues in her car and she left with an over 2000$ bill... more expensive than the cost of the actual car !!! My point is next time she should use your service instead of Subaru !!!! Thank you guys keep up the good job.
Everything was fine, as usual.
I've been working with various repair shops in various cities around the country for the past 40 years. This station, by far, surpasses all my expectations and I was very impressed with not only the prompt, reasonable service but the down-home friendly service of the staff.
Just getting an annual inspection, but I've used them for other issues in the past on my current car and on previous vehicles. All good.
I had a wonderful experience! Everyone there was extremely friendly and answered any of my questions. The work was done within a few hours, and when I returned, they all remembered who I was and what car was mine, which is a nice personal touch. Thank your for your service. I'll be sure to come by again if need be!
Every experience I have had with Shirlington Shell has been excellent. They are knowledgeable, friendly, and do excellent work.
I've lived in this immediate area for years. Whether I've picked up a nail in a tire or am having major work done, they bring the same courtesy and attention to my needs.
I can't recommend them highly enough.
The whole team was excellent. Very friendly and clearly explained what needed to be done with my car. They even took me into the bay to show me what they were doing!
It was pleasant.
Good job: quick!
Thank you so much for the excellent service! I will be coming back for all my car needs!
I continue to bring my car here because of the level of service provided. Thank you.
New headlight installed on time & at a fair price.
As always my car was serviced in a speedy fashion and everyone was very friendly
Great, convenient while at work..
Vehicle Inspection. Done well before it was promised 5 star
Very efficient and friendly service.
This is an outstanding service center. They are honest, friendly, and do great work.
Shirlington Shell is great! They are friendly and very professional.
Nothing to add.
Overall very good experience
In and out quickly with no issues
I've been going here for 27 years.
Service was for evaluation of used car just purchased because I trust their judge
Quick and Easy
I knew customer service would be good. I go there every day for other things. I've also been there enough to see customers be as happy as they can be in their 'situation' (having to spend money on repairs/regular maintenance). That's always a good sign.
I took my car in for an oil change and was quoted one price. Once it was done, I ended up paying more than the quoted price. I was not told about the extra charge for additional oil until I arrived to pick up my car.
Repaired has been done correctly very but slowly, windshield wipers didn't check during the inspection
Excellent work. The communication was key. Nothing was done without our consent. Pleasant customer service as well.
Came in for a car inspection. notified me that a brake light needed to be replaced. Took care of it for a reasonable price.
Went in for a winter-preparation package that was advertised, oil change, tire rotation, etc. They were able to take me right then and work on the car
Great customer service - informed me of realistic wait times; called to update with additional information, as needed; and have follow-up with additional communications since my inspection. Received substantially better service than have had going to my dealership.
Sorry for your power outage.
Wonderful place, great service
I will never get my service anywhere else.
Thank you all
Nice, professional, high tech. Great experience. As a woman I am generally on guard with auto repair shops, but this was a positive experience.
When I brought my car in to check a routine problem, the service attendant noticed my vehicle safety certificate was outdated. An inspection was completed quickly and new sticker affixed for a nominal charge. I was not billed at all for the problem that caused me to bring the car into the station, which had been fully addressed to my complete satisfaction.
Came for state inspections, no complaints
Shirlington Shell has been taking excellent care of our cars for over 30 years. They are thorough and knowledgeable. My current car has almost 180,000 miles on it. It runs perfectly thanks to Shirlington Shell's careful maintenance of it. I trust them, they are honest and I wouldn't take my car anywhere else.
Mr Willie is always efficient when working on my car.
good friendly service
I made an appointment a month in advance and the shop did not order my tires on time. I had to wait 5 hours for something that should have taken 2 and was given the runaround.
Professional and trustworthy service. Highly recommended.
Not the most convenient location from where I live, but has been reliable for quality.
No further comment.
I was very pleased with my car care service. The staff takes excellent care of my car
Easy in, easy out.
Best shop in town
Fine job as always
I had a emissions and safety inspection. They completed it quickly and with no issues.
Left car for inspection and they noticed 2 minor repairs that needed to be done. They did them quickly so that I could pick up my car
As always, my problem was quickly and efficiently resolved. Thanks.
I appreciated the time the staff gave me in patiently explaining the needed repairs. They also told me how pressing each repair was allowing me to do some, if not all, if I desired.
Friendly staff, knowledgeable staff...
I AM impressed!
Very friendly staff.
I recently visited for a tire rotation and was satisfied with the service and explanation of why I needed the service. I was also offered a free oil change for my next visit which was great!
Brought my car in on a Friday morning to get the Virginia Safety Inspection done. Took close to an hour as I was told. Great service!
You can't go wrong with the guys!
I've had to go back on several occasions. Last visit, called to see what delay was and learned they called and left a message. . . my phone did not ring, nor did I have a message.
I was very pleased.
I don't like to complete evaluations.
Great! I Will return!
My experience at the shop was very positive and they repaired it to my expectations and on time, a job well done.
Very happy with the work and how I was treated
The service was as requested.
I like the atmosphere of the gas station. There's always someone to answer my auto questions. Wesley drives me home and picks me up when the car is ready. I like this service too.
I have always had good service here and like that I see the same faces. I have never felt as though I'm being taken advantage of here and appreciate that.
Friendly and efficient service.
Service was excellent and the process and communication were great. I found the estimates for repairs were on the expensive side. Therefore I opted to service my car elsewhere.
Everyone in the shop is always professional, friendly and kind, not like me!
My experience at Shirlington Shell was a pleasant surprise. I went in for a safety inspection (walk in).Not only did they fit me in toward the end of the day. I also asked them to replace my air filter with the new one I had on the seat and I got a friendly smile saying "no problem". They were very pleasant and offered for me to wait or to call me when the car was done. Just yesterday I received a text from them thanking me for my patronage. I will definitely recommend them.
Quick and Friendly Service.
Great work, knowledgeable employees, and friendly.
In for an inspection and they were quick and very courteous.
Friendly, helpful and fast service. Thank you.
Everyone is courteous and I feel I could trust the person checking my car.
Great service with a good staff.
The service here is superior and the technicians/mechanics are wonderful.
I appreciated that they took the time to get me in at the end of the day and were helpful/responsive as it finished later.
I had an emissions inspection done and it went well, I passed.
Only had state inspection but Fritz was professional and courteous and the inspection was completed in a timely manner.
The owners and staff of this shop are incredibly knowledgeable and take pride in their work. They strive for excellence and provide the kind of personalized and friendly service that I didn't know still existed. I can't recommend them highly enough. My only recommendation is to make an appointment ahead of time because they are a community favorite and are generally very busy.
Great shop and staff.
I dropped my car off here for my annual State Vehicle Inspection. The staff was very professional, attentive, and welcoming. They used an electronic registration form on a tablet, which I was able to complete in less than a minute. Afterward, they gave me the option of dropping off the car or waiting for it. They gave me an estimate of an hour so I walked home (I live less than a mile away) and waited. The car was ready within 5-10 minutes of the original estimated wait time. I walked over to pick it up. They provided me with a brief rundown of the service. I paid my bill and was on my way. A day or two later, the manager of the shop sent me a follow up text to let me know that if I needed anything else to bring the car back in. All in all, a very positive experience.
The staff was friendly, and the service was prompt. The required vehicle service was clearly explained, and completed in a timely manner.
Service was prompt and staff were friendly, but I left with the sense of an attempt at hooking me by suggesting more repairs I didn't ask for.
Everyone is courteous, helpful and professional.
It was great service.. Inspection wait time was long because others were there.
I had a headlight bulb that needed replacing but also asked for some additional service for a 2008 Mazda. All was completed on short notice and on the same day for a reasonable price.
Pleasant customer service when I arrived at that service station. The gentleman who served me was friendly and helpful.
Great service. I was provided a free ride to and from my house while I waited for my car to be ready.
Quick response. Quality work.
The service was excellent. Everyone was courteous and helpful and my car has been running very well.
Friendly service and prompt attention as well as thorough care for my car.
Prompt, courteous, I will use them for future services.
The staff is friendly. Customer service outstanding. Excellent mechanics!
Josh was able to have my vehicle diagnosed and properly running in no time at a reasonable price. I would highly recommend using Shirlington Shell.
Loved the guys there, they were not pushy and are very helpful.
Very prompt service, fairly priced and knowledgeable.