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2013 Scion xD Questions

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Several months of this happening but Toyota Dealer seems surprised? I took the car in and of course it wasn't happening at the time and the "computer test" revealed zero. Is this a common issue with Scion or is it a bad fuse or?
The knob is inside the dash column. Can this be fixed by taking dash apart or is this something that would need to be taken to dealership to fix?
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