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Romo Complete Auto Care and Muffler

(704) 734-9763
30 Verified Reviews

HOURS
08:00
18:00
http://purl.org/goodrelations/v1#Monday
08:00
18:00
http://purl.org/goodrelations/v1#Tuesday
08:00
18:00
http://purl.org/goodrelations/v1#Wednesday
08:00
18:00
http://purl.org/goodrelations/v1#Thursday
08:00
18:00
http://purl.org/goodrelations/v1#Friday
08:30
15:30
http://purl.org/goodrelations/v1#Saturday
Su
Closed
M-F
8:00am to 6:00pm
S
8:30am to 3:30pm

ADDRESS

2317 Thrift Rd
Suite G
Charlotte, NC 28208 USA

AUTO REPAIR EXPERIENCE

  • Fidel Romo, Owner
  • Established 2006
  • 2 Auto Repair Mechanics on Staff
  • 19 Years of Car Repair Experience

Romo Complete Auto Care and Muffler Reviews

OVERALL RATING

30 Verified Reviews
5 stars
(23)
4 stars
(3)
3 stars
(2)
2 stars
(1)
1 star
(1)
by - Verified Customer July 17, 2017

Romo was great to work with and made me feel very comfortable about the repairs he was completing. He worked diligently to make sure I could have my car back when i needed it.

by - Verified Customer April 24, 2017

Very professional. Fair pricing.

by - Verified Customer March 26, 2017

I took my car in for an oil change and tire rotation and the mechanic informed of some other repairs that could be done in addition, that same day. He quoted me on a price but I did not feel pressured to follow through with everything. I ended up having those suggested repairs completed and thought the prices for labor and parts were fair. My car was ready at the time they promised and he explained to me some future things to keep an eye on. I would definitely bring my vehicle back here for routine maintenance.

by - Verified Customer February 20, 2017

Romo and his staff are true professionals (especially Louis). They treated me with respect and provided honest work and reliable work on every job. After one job, I heard a squeaky belt noise. I called them back early the next day and they replaced the belt for me - no problem, no charge. Top notch.

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by - Verified Customer November 03, 2016

Great to see Luis back at the shop. I missed him.

by - Verified Customer August 04, 2016

They are great. They were efficient and they gave me a fair price.

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by - Verified Customer August 02, 2016

Prompt, courteous, professional and very reasonably priced. I wish all shops could be like this. Mr. Romo is a pleasure to deal with.

by - Verified Customer July 29, 2016

The service was good. They are professional. They are very honest.

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by - Verified Customer July 28, 2016

They did a really good job. Everything sounds good. I haven't had any problems. If I ever had to have anything done in the future, I would probably go there.

by - Verified Customer July 22, 2016

Service was professional.

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by - Verified Customer July 07, 2016

They were pretty good and on point with everything. They are very consistent in helping me out. The prices were decent. I am satisfied.

by July 06, 2016

They are honest.

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by - Verified Customer July 06, 2016

He is complete with his service. He took really good care of me. It was really good customer service. I am a repeat customer. I haven't had a complaint yet.

by - Verified Customer July 01, 2016

They are friendly. It is fast service. He tries to offer deals to work with you. He lets you know exactly what's going on. He takes the time to find out what the issue is with the car. He does good work.

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by June 29, 2016

It sucked. They kept saying it was something else. My car hasn't been the same since. I wouldn't recommend them.

Reply from Romo Complete Auto Care and Muffler – by romocomplete September 23, 2016

We appreciate your review and sorry you feel this way, our goal is to keep our customers happy, to our knowledge we have not encountered any of our customers with this complaint, but if you come we can address any issues you might be having.

by - Verified Customer June 27, 2016

Romo does great work, is friendly, and treats his customers with respect. He does a great job of getting you back on the road.

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by - Verified Customer June 13, 2016

It was great. They did my exhaust. I am a happy customer.

by - Verified Customer June 10, 2016

It is a great place. They are very professional and very nice people. He worked with me on the price. The owner is pretty humble.

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by - Verified Customer April 06, 2016

It was satisfactory. My car works. He is a good person. I would recommend anybody to Romo.

by - Verified Customer April 04, 2016

It was a great experience. He did everything I asked and a little bit more.

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by - Verified Customer March 23, 2016

We have a business and a fleet of vehicles. I probably have one in there once a week. They are very courteous and have excellent pricing. They don't try to sell you things that you don't need. They take care of their customers.

by - Verified Customer March 22, 2016

Service was excellent. You can tell they actually want my business rather than treating me like I'm wasting their time by even being there like other businesses. I was thoroughly impressed.

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by - Verified Customer March 15, 2016

The are the kindest people to do business with, very fair with honest pricing.

by March 09, 2016

They are great.

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by March 07, 2016

Had a lot of problems getting exhaust working but they finally get it working. Still not happy spending so much money though.

by - Verified Customer February 26, 2016

Friendly, honest, cordial and priced reasonably.

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by - Verified Customer December 30, 2015

I like the quality service and work. Installation took awhile as owner was the only employee working at the time. He did his best to accommodate the customers coming in to have work done. Overall exhaust welding came out decent. I've noticed one or two exhaust leaks that I need to have taken care of when I can bring my car back to him to have it fixed.

by - Verified Customer December 15, 2015

Awesome customer service and decent pricing.

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by - Verified Customer December 06, 2015

They are very pleasant to talk to. Honest and reliable to get the job done right!

by - Verified Customer October 26, 2014

Excellent.

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RepairPal Scorecard
92
OVERALL QUALITY SCORE

12
month
Nationwide
warranty
12
month
Local
warranty
TECHNICAL ABILITY
92
TOOLS & EQUIPMENT
93
CUSTOMER SERVICE
96
CUSTOMER AMENITIES
95

Romo Napa Autocare was established in 2006 and has been providing Charlotte and the surrounding area with quality automotive repairs ever since. This RepairPal Certified shop features a team of very experienced, highly trained technicians who are equipped with the tools and diagnostic equipment necessary to perform a wide range of repairs. These repairs can range from minor and major mechanical repairs to tires and wheel alignment, to check engine light and computer diagnosis and repairs, as well as your scheduled maintenance needs. This work is backed by a 12-month / 12,000-mile warranty for your peace of mind. Our survey of their recent customers revealed a group who describe the team here as: “professional”, “knowledgeable”, “pleasant”, “honest”, and “courteous”. A local shuttle service, early bird drop off, and a waiting area with wireless Internet are available for your convenience.


Details

SPECIALTIES

  • AC/Heating
  • Alignment
  • Check Engine Light
  • Diagnosis
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Smog/Emissions Testing
  • Timing Belts
  • Tire Sales/Repair
+ More

AMENITIES

  • Early Bird Dropoff
  • Open Saturday
  • Service Guarantee
  • Shuttle
  • Wireless Internet

AFFILIATIONS

  • NAPA

MAKES WE SERVE

  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • FIAT
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jeep
  • Kia
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Ram
  • Saab
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
+ More

Map
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