Amazing customer service and went above and beyond what was necessary.
Perfect as usual. I can trust them not to load me up on unnecessary repairs but alert me to repairs needed immediately and repairs that can wait until sometime in the future.
Great customer service. Had to take vehicle back a few times for resultant issues.
They've always fixed my car to be safe for my family and I, Brittany is also a great person at the front desk!
Very Friendly and great customer service.
Rod's has honored their warranty on service and worked to keep my car running well. They have consistently put forth a no frills, no pressure environment that makes me comfortable and confident that I am not being upsold on services.
Courteous service. Waiting room stocked with two cats to pet while you wait. Honest.
Very courteous and friendly staff. Very comfortable experience. I am from Canada and will gladly cross the border again for the service. :)
Friendly, Fast and accurate service, at fair price.
Service and work is always exemplary
It's pretty pricey for basic service. But they do a good and timely job, provide accurate quotes, and do a thorough inspection.
Terrific service, clean and very well-stocked lobby (magazines, coffee, fat friendly cat), friendly staff.
Honest, friendly, knowledgeable and very good equipment to do repairs at a fair price and they stand behind their work.
They did a great job.
Awesome service fair price.
Oil service, etc., was great, but tire rotation wasn't done because they couldn't find the tire key which was right where I told them to look.
They do a good job.
They have worked on my Subaru numerous times and are always upfront with the issue itself, how much it will cost, how much time it will take, etc. Their work is guaranteed and I always feel confident in their abilities to work on my car whether it is a repair or an oil change.
Fixed problem right the first time, that other shops could not figure out, good price and fast service with excellent customer service.
My recommendation is based on the quality and timeliness of the service with which I have been provided for 3 years.
I drive from Bothell, it must be good service!
They were great!!
Service has been friendly and efficient.
They are clear and fast.
To date my experience has been good. I feel I'm getting honest work done and they treat me as a long term customer.
They had all the parts I required and made sure all the bulbs on my car were replaced as needed.
They do good work for a reasonable price.
They are very friendly and provide excellent customer service.
I love the consistency, and thoroughness. Super friendly and helpful.
Always good, reliable service.
Repairs done were done quickly and correctly, while some estimates seemed especially high.
Very good customer service; very good at explaining need for and/or post-repair questions; occasional slip in basics (e.g., ensuring oil reservoir plug is properly seated and seatbelts are all accessible/properly set if seats have been removed), but quick to "make things right".
While my insurance took forever to process my vehicle, Rod's employees were wonderfully patient with my questions and stopping by to get things out of it. Their estimates seemed to be extremely reasonable and they were willing to work with me with everything.
Very impressive facilities and communication with me. They took pictures of the problem and also gave a breakdown sheet of other recommended repairs. All in a timely and professional manner.