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Rick & Ray's Auto Plaza Center

(817) 986-0562
86 Verified Reviews
theautoplaza@hotmail.com

HOURS
08:00
18:00
http://purl.org/goodrelations/v1#Monday
08:00
18:00
http://purl.org/goodrelations/v1#Tuesday
08:00
18:00
http://purl.org/goodrelations/v1#Wednesday
08:00
18:00
http://purl.org/goodrelations/v1#Thursday
08:00
18:00
http://purl.org/goodrelations/v1#Friday
08:00
13:00
http://purl.org/goodrelations/v1#Saturday
Su
Closed
M-F
8:00am to 6:00pm
S
8:00am to 1:00pm

ADDRESS

2425 Cullen Street
Fort Worth, TX 76107 USA

AUTO REPAIR EXPERIENCE

  • Sergio Garza, Manager
  • Established 1994
  • 5 Auto Repair Mechanics on Staff
  • 2 ASE Certified Auto Technicians
  • 92 Years of Car Repair Experience

Rick & Ray's Auto Plaza Center Reviews

OVERALL RATING

86 Verified Reviews
5 stars
(65)
4 stars
(15)
3 stars
(2)
2 stars
(3)
1 star
(1)
by - Verified Customer October 19, 2017

Great shop! I will recommend to my friends.

by - Verified Customer October 18, 2017

under hood computer cover laying lose and right rear wheel moon cover dented in 4 areas. Cap also bent out

by - Verified Customer October 11, 2017

I was SO pleased with the service that I received at Rick and Rays! I was in Ft. Worth on business when my Freightliner started leaking oil. They got me right in and solved the problem! They were awesome!

by - Verified Customer October 05, 2017

Great people, will take any car problems I can't fix myself to these guys !

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by - Verified Customer October 05, 2017

Very professional and knowledgeable people. I will be back.

by - Verified Customer October 02, 2017

Great place to get your vehicle serviced. Inspect entire vehicle and rate severity of problem. No pressure to spend more than necessary. Will schedule non critical items for future date. Explained all completely. Freindly and respectful

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by - Verified Customer October 01, 2017

Thanks for fixing my car!

by - Verified Customer October 01, 2017

My repairs were done quickly and efficiently.

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by - Verified Customer September 18, 2017

The job was done great and really satisfied with the work if there's a problem with my car or my family's car we will be back thank you very much

by - Verified Customer September 14, 2017

Prompt and fast.

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by - Verified Customer September 11, 2017

Everyone was very friendly and went out of their way to ensure that I was completely satisfied with the repair.

by - Verified Customer September 04, 2017

Not a good experience

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by - Verified Customer August 30, 2017

This is one of the best automotive repair shops that I've ever used.

by - Verified Customer August 30, 2017

My experience with this shop was great. I hate that I couldn't use their coupon for this repair $20.00

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by - Verified Customer August 29, 2017

Was pleased with the work done

by - Verified Customer August 17, 2017

Very good customer service and workmanship. Will be returning for repairs.

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by - Verified Customer August 16, 2017

Great Service l, Will Be Back Everytime

by - Verified Customer August 13, 2017

Friendly and knowledgeable staff.

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by - Verified Customer August 10, 2017

The Staff was great with providing you with picture of work you need. I was not given pictures of the repair issues I had.

by - Verified Customer August 10, 2017

The shop was easy to deal with and communication was very clear and thorough.

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by - Verified Customer July 24, 2017

I will bring my car back if it needs service.

by - Verified Customer July 23, 2017

The staff at Rick & Ray's Auto Plaza Center were extremely professional, careful, and friendly. They replaced my entire engine in under 3 days, gave me a loaner car, and while I was in the shop even offered me food. Joe was extremely helpful during my experience at Rick & Ray's. I recommend this shop to anyone.

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by - Verified Customer July 13, 2017

Great experience as always!

by - Verified Customer July 09, 2017

I thought Joe had excellent customer skills and tried hard to make the customer satisfied. He made an effort to keep the price 'reasonable'; the quality of the repair of the headlight was, however, was poor. In removing components on the right side of the car, the mounting hole for the reservoir tank was cracked and broken. It is a plastic tank, so the plastic was dry and brittle, I understand that. But in order to keep in the reservoir tank positioned properly under hood, the technician jammed a folded piece of a cardboard box between the tank and the nearest component to its left. This piece of cardboard protruded above the hood line and caused the hood to lift out of alignment more than it already was. SLOPPY! As far as the repair of the A/C, time will tell if it was quality work; I like that there is a 3-year warranty on this repair.

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by - Verified Customer July 06, 2017

Support materials explained. Work recommended fully explained. Work performed on time on budget. All very professional. I'll be back.

by - Verified Customer July 02, 2017

Being from out of town I was grateful AAA brought me to your shop. You did a great job in spite of a hold up from my insurance company.

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by - Verified Customer June 29, 2017

Best experience ever! Customer for life!

by - Verified Customer June 28, 2017

Everyone was friendly and was able to get my vehicle up and running quickly. I like that they kept me informed about all updates.

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by - Verified Customer June 27, 2017

After researching 17 different shops and having my AC inspected at 4 different locations I can definitely say Rick & Ray's is the best. Our compressor wouldn't work and with such a high cost repair I wanted to be well informed and explore all options. Rick & Ray's were the only one to figure out the problem and gave a general report on other parts of my vehicle as well (battery, brakes, filters, etc.). When I need trusted work/info on my vehicles I will definitely take them back here.

by - Verified Customer June 21, 2017

Joe is an excellent service advisor. I now have a place to service my car after moving from Dallas to Fort Worth.

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by - Verified Customer June 21, 2017

First experience here and I will be back. I brought a used PT Cruiser 2004 they did a very good job. They listed all the things that were top priority to keep me safe. I will be back very impressed friendly service,

by - Verified Customer June 21, 2017

Had my Transmission serviced and after the service my car kept losing power and was fine before the Transmission service. Returned the car and was supposedly fixed but the problem still exist.

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by - Verified Customer June 19, 2017

Very happy with the work performed on my Vehicle and would recommend them highly.

by - Verified Customer June 14, 2017

Great overall experience. Jamey was very helpful and friendly!!

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by - Verified Customer June 13, 2017

AC went out on my 2011 Jeep Grand Cherokee. Turns out it's a compressor design issue and they all seem to fail after 6-7 years.

by - Verified Customer June 06, 2017

The staff was great. Although, I thought the price was on the very high end. I had a good experience at your shop.

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by - Verified Customer June 06, 2017

Great fair service.

by - Verified Customer June 01, 2017

Thanks.

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by - Verified Customer May 31, 2017

First time customer. Very pleased.

by - Verified Customer May 24, 2017

Excellent customer service, Happy customer!

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by - Verified Customer May 23, 2017

They are extremely experienced and know the details of how things work, I was very impressed with Jamey.

by - Verified Customer May 21, 2017

Great.

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by - Verified Customer May 14, 2017

Great

by - Verified Customer May 10, 2017

Very impressed with customer service.

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by - Verified Customer May 10, 2017

Everything was awesome. Sergio was amazing at explaining what was wrong with our vehicle, what was urgent and what could wait.

by - Verified Customer April 26, 2017

Received very good service.

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by - Verified Customer April 11, 2017

I Will be back for my oil changes and more than likely any work that has to be done to my car.

by - Verified Customer April 06, 2017

I was very pleased with the work done to my car. I am having them look at some issue with a highway speed vibration that I found this weekend and the battery that someone did not install and I paid for. The exhaust and timing made it a whole new car to me. Thank you.

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by - Verified Customer April 02, 2017

Quality service all around.

by - Verified Customer March 30, 2017

I felt well treated at the shop everyone was kind and helpful.

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by - Verified Customer March 29, 2017

Excellent service! Candid about needed repairs. Didn't try to oversell. Courteous & competent.

by - Verified Customer March 29, 2017

These guys went entirely above and beyond for My wife and I. We were stranded on the highway. AAA hooked us up with Rick and Ray's. After checking out the problem we had to stay at a hotel for to wait for parts and repairs. Joe found us a hotel, took us there, and picked us up when the repairs were complete. Great communication through the whole process. Joe and Ed stayed after hours on Saturday to get us on our way. Joe called us on Monday to see how our trip back to Wisconsin was going. These guys set the bar for auto repair.

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by - Verified Customer March 28, 2017

Very courteous and friendly, was in and out in no time. Everything was done right the first time. Would highly recommend to anyone.

by - Verified Customer March 27, 2017

totally happy.

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by - Verified Customer March 23, 2017

I am very impressed with the service writers I spoke with, the tech who gave me a ride, the orderliness of the shop, the details given about my car, the close degree of communication and timeliness of info given. These are people I can see working with for the good of my car far into the future! They made me feel like having my business matters to them, and that they will continue to be thorough and upfront with me. Very happy!!

by - Verified Customer March 20, 2017

Outstanding customer experience ! It ranks among the top five customer experiences that I have had. I highly recommend them And will rely on them whenever I can for my future needs. Daniel

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by - Verified Customer March 20, 2017

No more check engine light thank you.

by - Verified Customer March 16, 2017

What I appreciate the most of my recent visit @ Rick and Rays Auto Plaza is their honesty. I have a 1990 Chevy truck that's been with me for more than 20 years. I love this truck! One day I noticed white smoke coming out of the exhaust... like a chimney. I got online researched potential auto repair shops when I came across a website for Rick and Rays Auto Plaza. Had my truck towed and explained to one of the owners the problem I'm having. After driving,inspecting and testing they didn't notice any white smoke coming from exhaust. I couldn't understand, so I test drove my truck and they were right...no white smoke was coming out the exhaust! You can image the feeling I have knowing that I finally found an honest auto repair shop!

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by - Verified Customer March 05, 2017

My experience was great, everyone was nice and knowledgeable.

by - Verified Customer March 23, 2014

They are thorough and always able to identify the problem. They always take care of my cars.

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by March 23, 2014

They do what they say and they are honest people. If you don't need it fixed they will tell you that you don't need it done. I had some brakes and I asked them to change them because they had lots of miles on them. They told me I didn't need them replaced because I had 10,000 miles left on my brakes. They're real friendly people. Some place you don't mind taking your car because they don't charge you when they don't do anything.

by - Verified Customer March 23, 2014

They do everything fair, they give you an honest estimate, and they get you in really quick. If I have any problems I take it there first; you're not going to find a better place to go to. They get you done and on your way to go.

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by - Verified Customer March 23, 2014

They did a good job.

by - Verified Customer March 23, 2014

For the most part Rick and Ray do a good job.

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by - Verified Customer March 23, 2014

They gave me a quick and honest quote. They were able to complete all work in a timely manner. It was a great experience. They did a great job.

by - Verified Customer March 23, 2014

They are trustworthy and have quick repairs. I have been going there for twenty years.

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by - Verified Customer March 23, 2014

I was some what pleased with their work, they took time to find the problem. It was sitting at the shop for three months and they didn't want it to leave without being fixed. They lost the key and they had to make a new one. After they made a new key it wouldn't start the car, so I took it back to them. I don't know what they did. They kept it for three weeks before fixing it. I don't have any trouble. It's running fine.

by - Verified Customer March 23, 2014

They always do a great job, always dependable. If anything goes wrong they are sure to make it right.

Reply from Rick & Ray's Auto Plaza Center – by theautoplaza November 04, 2015

Thanks for the compliment. We strive to take care of all of your needs. We focus on customer service. Hopefully we can continue to service all of your car needs. Thanks Ray K.

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by - Verified Customer March 23, 2014

Very friendly service. They are very punctual. They make sure you are taken care of. If there are things that are coming up that need to be taken care of they let you know. They are very dedicated to their work.

by - Verified Customer March 23, 2014

They do good work, they are reasonable, and they keep you informed on the progress and work performed.

Reply from Rick & Ray's Auto Plaza Center – by theautoplaza November 04, 2015

We realize that communication is one of the keys to good relationship with our customers. We try to keep you in the loop on all the repairs that need to be done and our progress. Thank you Ray K.

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by - Verified Customer March 23, 2014

They had great customer service, they did honest work, their professionalism is great, and because I have already recommended them to a friend. They do a Triple A discount for me and other members.

by - Verified Customer March 23, 2014

Excellent service. They do a good job.

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by - Verified Customer March 23, 2014

They're just like family to me. They have been honest with me and have taken care of me without hesitation. I have kind of an antique Mercedes that they have kept running. I don't know what else I can say other than they are wonderful.

by - Verified Customer March 23, 2014

I don't really have any complaints. Not perfect, but don't really have any complaints.

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by - Verified Customer March 23, 2014

They are a company right next door to a company that my father owns.

Reply from Rick & Ray's Auto Plaza Center – by theautoplaza November 04, 2015

One thing that makes a big difference is convenient location. We are close to down town Fort Worth. Because we offer shuttle service - we are just next door to everyone. We offer loaner cars and rental cars for most repairs. Please check with us if you need anything. Thanks Ray K.

by - Verified Customer March 23, 2014

They are nice and helpful. Sometimes they will help me when I can't pay it all, they will let me make payments. Not everyone, but they help me. They warranty their work. I have known them for a long time so their word is good.

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by - Verified Customer March 23, 2014

I trust them and I like them, they are good. They did a job and did it well.

Reply from Rick & Ray's Auto Plaza Center – by theautoplaza November 04, 2015

Thank you for the kind words. We do realize that our relationship depends on your trust. We are not perfect - We do try to take care of any concern that you might have. Thanks Ray K.

by - Verified Customer March 23, 2014

They're very honest and they'll fit you in even if you don't have an appointment.

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by - Verified Customer September 16, 2013

I've been dealing with them for the past three to four years and I haven't had any problems with them. Good mechanics are hard to come by.

by - Verified Customer September 16, 2013

I thought they were a good repair shop and they did a good job. They kept everybody informed and are very professional on that regard, and I wouldn't hesitate to recommend them.

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by - Verified Customer September 13, 2013

They're very professional and very caring and concerned about my car. I feel like they are trying to give me the best price.

by - Verified Customer September 10, 2013

Quality service and quick. They are quick to take care of all of my problems. I like the people.

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by - Verified Customer September 08, 2013

They got it done when they said they would. They got it done cheaper than most other shops would have.

by - Verified Customer September 01, 2013

I've gotten to know the guys over there and they seem to be very honest.

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RepairPal Scorecard
96
OVERALL QUALITY SCORE

24
month
Nationwide
warranty
24
month
Local
warranty
TECHNICAL ABILITY
95
TOOLS & EQUIPMENT
100
CUSTOMER SERVICE
98
CUSTOMER AMENITIES
95

Rick and Ray's Auto Plaza has established a reputation over the past 19+ years of providing it's customers with an uncompromising level of customer service mixed with a strong dose of ongoing technical training on the newest advancements in auto repair. This team of very experienced ASE Certified professionals are experts in emissions repairs. This training coupled with some of the best automotive tools and computer diagnostic equipment make this RepairPal Certified shop a great place for your modern vehicle. They are capable of repairs ranging from emissions related repairs to check engine light diagnosis to tires and alignment. They back this work with a 24-month / 24,000-mile warranty for your peace of mind. Local shuttle service, loaner vehicles, Saturday hours, early bird drop off, and a clean comfortable waiting area with wireless Internet are all available for your convenience.


Details

SPECIALTIES

  • AC/Heating
  • Alignment
  • Check Engine Light
  • Classic Car Repair/Restoration
  • Diagnosis
  • Hybrid/Electric
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Smog/Emissions Testing
  • Timing Belts
  • Tire Sales/Repair
  • Transmission Repair
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AMENITIES

  • AAA Member Discount
  • Car Delivery
  • Car Pickup/Dropoff
  • Coffee
  • Early Bird Dropoff
  • Extended/Evening Hours
  • Financing
  • Free Estimates
  • Free Multi-Point Safety Inspection
  • Gas/Diesel
  • Heated Waiting Room
  • Loaner Car
  • Military Discount
  • Open Saturday
  • Open Weekends
  • Parts/Accessories
  • Rental Car
  • Se Habla Espanol
  • Senior Discount
  • Service Guarantee
  • Shopping Nearby
  • Shuttle
  • Store
  • Towing
  • Warranty Accepted
  • Wireless Internet
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AFFILIATIONS

  • ASA
  • iATN

MESSAGE FROM THE SHOP

We have a 3 yr/ 36,000 mile warranty which is best in the industry. One day service is our goal. Electronic Condition Health report performed on every car - free. We service all makes and all models. Any mechanical repair or maintenance needs you might have. You will not find a more equipped shop in the area. We have a 25 bay shop with 15 hydraulic lifts. State of the art equipment to meet all of your vehicle needs.
We have 7 A.S.E. certified techs that can service any concern you have. We have a beautiful waiting room with tv and coffee. Of course we have wifi. Our world class facility is built to impress.
What sets us apart is our people. The whole staff is here to serve. We stand behind everything we do with an industry leading 3 years/36,000 mile warranty. You will never have to go to another shop for repairs on any of your vehicles. We truly do it all.

MAKES WE SERVE

  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • FIAT
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Porsche
  • Ram
  • Saab
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
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Map
Get Directions to Rick & Ray's Auto Plaza Center