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Exxon Smoketown Service Center

RepairPal Certified Shop in Woodbridge

Exxon Smoketown Service Center

22 Verified Reviews
(703) 688-8284
13505 Minnieville Rd.
Woodbridge, VA 22192 USA
"I think the guys are honest. I came to repair my brakes, I planned on doing the front and the back and they told me only the front needed it. They are good. Those guys are good, I will definitely go back there when I service my car."
— Yanlin, a Verified Customer
Hours
Su
Closed
M-S
8:00am to 6:00pm
Auto Repair Experience
  • Taj Ali, Owner
  • Established 2012
  • 2 Auto Repair Mechanics on Staff
  • 60 Years of Car Repair Experience
Exxon Smoketown Service Center Reviews
22 Ratings
Displaying 1 - 15 of 21reviews
Tracey
03/17/19
Verified Customer
Very friendly staff, very efficient, professional, great team!
Taylor
03/11/19
Verified Customer
Didn't change oil correctly and oil started leaking. Now my husband had to get another vehicle.
Yanlin
11/12/18
Verified Customer
I think the guys are honest. I came to repair my brakes, I planned on doing the front and the back and they told me only the front needed it. They are good. Those guys are good, I will definitely go back there when I service my car.
Bement
10/18/18
Verified Customer
I spent many many many thousands of dollars there. I've taken my car there over fifteen or twenty times and each time I have had to take an Uber away from there. Everytime I go there to pick it up it's not fixed yet. I've given them a list of things to fix and they end up breaking another thing. They were my friends, but they are the most pathetic mechanics I have ever seen in my life. I still have what they wrote down for my service and I could take that into another mechanic and have everything they broke fixed.
Reply from Exxon Smoketown Service Center
by Exxon Smoketown Service Center, December 09, 2018

Mr. Bement, I apologize for the inconvenience and am very sorry about everything you went through. We have since changed the way we do things very much and hope you will give us another chance.

Pascual
11/13/18
Verified Customer
They're very good, excellent.
Lamhari
11/12/18
Verified Customer
Excellent. It is the best. I love to take my car there. They do a good service.
Chris
11/12/18
Verified Customer
Quick response to an issue found at inspection that helped rectify and pass the car.
Mike
10/29/18
Verified Customer
They were very expeditious on repairing my brakes.
Shawn
10/12/18
Verified Customer
Outstanding service and support. They fixed my problem and I would definitely go back. Technicians were very knowledgeable so I understood what they were repairing and why.
Titus
08/24/18
Verified Customer
It was pretty good service.
Badr
08/09/18
Verified Customer
Nothing special, it was good.
Leo
10/05/18
Verified Customer
It wasn't the best experience. I paid way more than I was told it was going to be.
Reply from Exxon Smoketown Service Center
by Exxon Smoketown Service Center, December 09, 2018

Leo,

Your air bag light inspection and repair was completed at a fraction of the market price, however, I acknowledge your frustration and will make the best effort to give customers a more accurate estimate in the future.

Daniel
10/12/18
Verified Customer
I had an emergency, car broke up, took it in for service, it had a leak. They fixed that but the car seemed to have gotten worse. I took it to another mechanic and they said that something else was left. But either way, the car was making a much louder sound than before. I am trying to get a refund for this new service I am about to get.
Reply from Exxon Smoketown Service Center
by Exxon Smoketown Service Center, December 09, 2018

Daniel, your car was towed in with significant damage to the front suspension system along with a power steering leak and other issues. Before letting the car leave our shop, we informed you the car likely needed shocks too. When you returned to get it checked out, we let you know then again that our repairs had been completed properly. Nonetheless, I apologize for the inconvenience we may have caused.

Angela
09/21/18
Verified Customer
They were efficient and they did a good job following up after the service is complete to make sure it was to my satisfaction.
Mike
10/17/18
Verified Customer
Very happy with the work and the price of the new brakes and how fast they got it done.
RepairPal Scorecard
88
Overall Quality Score
Group 5 Created with Sketch.
12-month / 12,000-mile warranty
Technical Ability
90
Tools & Equipment
93
Customer Service
85
Customer Amenities
93
Smoketown Exxon was established in 2012 and has been providing Woodbridge and the surrounding area with quality automotive repairs ever since. This RepairPal Certified shop features a team of very experienced, well-trained technicians who are equipped with the tools and diagnostic equipment necessary to perform a wide range of repairs. These repairs can range from minor and major mechanical repairs, to check engine light diagnosis and repairs, as well as your scheduled maintenance needs. This work is backed by a 12-month / 12,000-mile warranty for your peace of mind. Our survey of their recent customers revealed a group who describe the team here as “friendly”, “excellent”, “honest”, and “outstanding”. Saturday business hours and early bird vehicle drop off are also available for your convenience.
Details
Message From the Shop
We are an independent auto repair shop offering regular maintenance and repair services on almost all domestic and foreign cars. We do transmission rebuilds, engine repairs, and electrical work at affordable rates. We also offer safety and emission inspections. Our team has 30+ years of experience in automotives and specialize in foreign cars, transmission repairs, and electrical work. See a full list of services down below. History Established in 2015. We are the new managers of a family owned establishment. Our team is made up of our service manager, head technician, inspector, and general service mechanic. Together, we have over 30 years of experience in automotive with a specialty in diagnosis, electrical work, and transmission repair.
Specialities
  • AC/Heating
  • Check Engine Light
  • Classic Car Repair/Restoration
  • Diagnosis
  • Hybrid/Electric
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Smog/Emissions Testing
  • Timing Belts
  • Tire Sales/Repair
  • Transmission Repair
  • Windshield/Glass
Amenities
  • Car Delivery
  • Car Pickup/Dropoff
  • Coffee
  • Early Bird Dropoff
  • Gas/Diesel
  • Open Saturday
  • Open Weekends
  • Se Habla Espanol
  • Service Guarantee
  • Shopping Nearby
  • Store
  • Towing
Makes We Serve
  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • FIAT
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Porsche
  • Ram
  • Saab
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
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What verified customers have to say about Exxon Smoketown Service Center
Would recommend to a friend
67%
Did not feel sales pressure
100%
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