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Ponte's Auto Care

(302) 278-4038
25 Verified Reviews
jim.ponte@pontesautocare.com

HOURS
07:00
18:00
http://purl.org/goodrelations/v1#Monday
07:00
18:00
http://purl.org/goodrelations/v1#Tuesday
07:00
18:00
http://purl.org/goodrelations/v1#Wednesday
07:00
18:00
http://purl.org/goodrelations/v1#Thursday
07:00
18:00
http://purl.org/goodrelations/v1#Friday
Su
Closed
M-F
7:00am to 6:00pm
S
Closed

ADDRESS

2401 Concord Pike
Wilmington, DE 19803 USA

AUTO REPAIR EXPERIENCE

  • Jim Ponte, Owner
  • Established 1984
  • 4 Auto Repair Mechanics on Staff
  • 3 ASE Certified Auto Technicians
  • 82 Years of Car Repair Experience

Ponte's Auto Care Reviews

OVERALL RATING

25 Verified Reviews
5 stars
(15)
4 stars
(6)
3 stars
(4)
2 stars
(0)
1 star
(0)
by - Verified Customer November 02, 2015

The guys at the shop were very friendly and helpful-I arrived before they were even open due to metal embedded in my tire. They fixed the tire and had me back on the road 10 min after they officially opened.

by - Verified Customer October 18, 2015

Good service.

by - Verified Customer September 15, 2015

Knowledgeable, reliable and pleasant!!

by - Verified Customer September 09, 2015

They are prompt & thorough.

by - Verified Customer September 08, 2015

I trust them! They have been honest (hopefully) with what repairs needed to be done. When it no longer was cost effective to keep putting money into the repairs they let me know and talked to me about new car options.

by - Verified Customer September 07, 2015

I like the quality work, honest technicians, and fair prices.

by - Verified Customer September 03, 2015

They clearly didn't try to sell me something I didn't need. Very honest, and considerate of my time and budget.

by - Verified Customer September 02, 2015

They know how to fix car problems.

by - Verified Customer August 05, 2015

My own service experience with you have been good AND I have witnessed how customers are treated as I wait in your Lobby.

by August 05, 2015

I have recommended this shop because I find service to be friendly, competent and complete.

by - Verified Customer July 28, 2015

Jim, Mark, Chris and the gang do a great job of repairing our 4 vehicles and doing it right the first time.

by - Verified Customer July 19, 2015

I like the attention to detail, knowledge, and clean shop. They inform client of issues and cost before repairs are done. They are courteous, honest and their service demonstrates integrity.

by July 13, 2015

They look and ID potential problems other than ones being the visits purpose.

by - Verified Customer July 08, 2015

Great service; personable staff that is willing to discuss diagnosis.

by - Verified Customer June 30, 2015

I always appreciate the accuracy of the diagnostics and the work performed as well as the efficiency, expertise, professionalism and kindness of all the personnel. Also, I like that recommendations are made and high quality products are used. As a driver, I feel safe knowing that I am in good hands. Communication is clear and precise. Ponte's Auto Care is an exceptional company. I have recommended Ponte's for several years and will continue to do so. Thank you for giving me the opportunity to comment.

by - Verified Customer June 29, 2015

The advice and service has always been good. It may be more expensive than some.

by June 18, 2015

Awesome customer service, trustworthy, explain things, willing to be flexible. They are the best!

by - Verified Customer June 18, 2015

The personnel are very accommodating, the work is good and they try hard to satisfy the customer.

by - Verified Customer June 16, 2015

I have been coming here for years.

by - Verified Customer June 15, 2015

Great customer service and overall experience. I can trust that my vehicle is serviced properly.

by - Verified Customer June 09, 2015

They are knowledgeable and stand behind their service.

by - Verified Customer June 04, 2015

Explained work that needed to be done and actually picked me up at my house when work was completed.

by - Verified Customer June 03, 2015

Good honest work.

by - Verified Customer June 02, 2015

Ponte's always meets my needs.

by - Verified Customer June 02, 2015

The staff is prompt in accomplishing their work and call when I can pick up the car. I have found the staff to be very friendly, yet respectful. IT'S NOT NECESSARY TO KEEP BRINGING THE CAR BACK FOR ADJUSTMENTS!


RepairPal Scorecard
96
OVERALL QUALITY SCORE

24
month
Nationwide
warranty
24
month
Local
warranty
TECHNICAL ABILITY
98
TOOLS & EQUIPMENT
100
CUSTOMER SERVICE
96
CUSTOMER AMENITIES
95

Ponte's Auto Care was established back in 1984 and has been proudly serving Wilmington and the surrounding area ever since. This shop features a very experienced, well trained, and ASE Certified team who are equipped with the state of the art tools and diagnostic equipment necessary for today's modern vehicles. Repairs performed here can range from minor and major mechanical repairs, to check engine light and computer diagnosis and repairs, to tires and wheel alignment, as well as your scheduled maintenance needs. All this work is backed by a 24-month / 24,000-mile warranty for your peace of mind. Our survey of their recent customers revealed a group who enthusiastically describe the team here as: “knowledgeable”, “reliable”, “trustworthy”, “friendly”, and "accommodating". A local shuttle service, early bird drop off, and a waiting area with wireless Internet are also available for your convenience.


Details

SPECIALTIES

  • AC/Heating
  • Alignment
  • Check Engine Light
  • Classic Car Repair/Restoration
  • Diagnosis
  • Hybrid/Electric
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Smog/Emissions Testing
  • Timing Belts
  • Tire Sales/Repair
  • Transmission Repair
+ More

AMENITIES

  • AAA Member Discount
  • Coffee
  • Early Bird Dropoff
  • Free Multi-Point Safety Inspection
  • Heated Waiting Room
  • Military Discount
  • Senior Discount
  • Service Guarantee
  • Shopping Nearby
  • Shuttle
  • Towing
  • Warranty Accepted
  • Wireless Internet
+ More

AFFILIATIONS

  • ASA
  • NAPA
  • iATN

MESSAGE FROM THE SHOP

Ponte's AutoCare is a second generation auto repair facility serving North Wilmington since 1968. Ponte's philosophy is focused on building a relationship with their customer's and being proactive with maintenance and repairs, giving them a piece of mind that their vehicles are safe and reliable.

MAKES WE SERVE

  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • FIAT
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Porsche
  • Ram
  • Saab
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
+ More
Question Answered by Ponte's Auto Care
I just replaced the ignition control modul...
Hi,
Concerning your stalling or no start condition it very well could be a fuel related problem but, without performing some testing this would only be a guess. You could have a fuel pump failing, a relay failing or an electronic device failing etc. We would have to duplicate or catch the problem when it failing and perform testing. I would suggest instead of spending money on buying parts you could be spending money on having it tested to find the exact cause and if money is the issue after the testing then buy the parts and install them yourself. Sorry we can't be more precise
Thanks,
Jim

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