Brothers Custom Car-N-Truck

(413) 358-4352
25 Verified Reviews

8:30am to 5:00pm


202 Union Street
Westfield, MA 01085 USA


  • Alan Figueroa, Owner
  • Established 1994
  • 2 Auto Repair Mechanics on Staff
  • 45 Years of Car Repair Experience

Brothers Custom Car-N-Truck Reviews


25 Verified Reviews
5 stars
4 stars
3 stars
2 stars
1 star
by - Verified Customer August 10, 2014

They have always treated me great over the years. They provide good service. Good customer courtesy.

by - Verified Customer August 06, 2014

I like their work. I have no problem with them. I'm very satisfied with them.

by August 03, 2014

They do good work and they are honest and reliable. Their work is reasonably priced.

by - Verified Customer July 29, 2014

I think they have pretty much accomplished what I want them to accomplish on any servicing. I feel that I can trust their judgement.

by - Verified Customer July 24, 2014

I have been going there for 20 years. If they weren't up to my satisfaction, I wouldn't go. They are very good.

by July 24, 2014

They are very good people that do good work.

by - Verified Customer July 16, 2014

They always give me an appointment when I call, and they get the work done as quickly as possible

by - Verified Customer July 15, 2014

Great service. They back up what they say.

by - Verified Customer July 15, 2014

I know them personally. I know they are trustworthy. They do what they say they are going to do.

by - Verified Customer July 14, 2014

They fixed what was wrong with my car, and they charge reasonable prices.

by - Verified Customer July 14, 2014

They are very attentive to what you need, and they always give you an exact estimate before they do any work.

by - Verified Customer July 10, 2014

They are a very good shop, they have a very professional atmosphere. They get your car back to you nice and clean, and I have never had any issues with their work. Their work is done in a reasonable amount of time and at a decent price.

by - Verified Customer July 10, 2014

They are very friendly, and they always take care of our problems.

by - Verified Customer July 08, 2014

They let you know what is going on if they have to change parts out, they show you pictures of the work they do and they explain all of the work to you. They are very nice people.

by - Verified Customer July 08, 2014

They are very thorough, they do great work and they give you a print out of what the parts cost and how much it was for labor.

by - Verified Customer July 08, 2014

They are always nice and helpful. We really like them.

by July 07, 2014

They always do good work, and I like everyone that works there.

by July 07, 2014

They are friendly, courteous and very informative.

by July 07, 2014

I like them down there, the service makes me happy. The owner is very nice to us. Lately the service has been poor, with the oil cap missing, other features that also weren't working and even the oil filter was leaking.

by - Verified Customer July 01, 2014

They get your car in and out quickly, and they do excellent work. They pick me up and drop me off at work whenever they have my truck, they do very good work and I wouldn't have anybody else touch my vehicles.

by - Verified Customer June 29, 2014

The brothers that work in the shop are honest and reliable. At this shop you know it will be fixed right the first time and are Jehovah witnesses believers.

by - Verified Customer June 25, 2014

They completely explain what the problems are, and they take care of the problems effectively.

by - Verified Customer June 24, 2014

They are prompt, reliable courteous and they always do a good job on my car.

by June 24, 2014

They are very reliable, honest and they do very good work. I am always satisfied with the type of work they do.

by June 23, 2014

They are very accommodating, helpful and friendly.

RepairPal Scorecard


Brothers Custom Car-N-Truck is a full service repair facility with special training in automotive mechanical repair as well as offering collision repair services. This team of automotive professionals is very experienced as well. This training & experience, coupled with some of the best automotive tools and computer diagnostic equipment enable them to provide repairs ranging from check engine light repairs, to minor and major mechanical repairs, as well as your scheduled maintenance needs. Our unbiased review of their most recent customers revealed they not only do a great job taking care of your car, they also excel at customer service as well. This team was described as “prompt”, “reliable”, “accommodating”, “professional”, and “detail oriented”. For your peace of mind they back their work with a 12-month / 12,000-mile warranty. Local shuttle service, early bird drop off, and a waiting area with wireless Internet are available for your convenience.



  • AC/Heating
  • Alignment
  • Check Engine Light
  • Classic Car Repair/Restoration
  • Collision Repair & Paint
  • Diagnosis
  • Hybrid/Electric
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Smog/Emissions Testing
  • Timing Belts
  • Tire Sales/Repair
  • Transmission Repair
  • Windshield/Glass
+ More


  • Car Delivery
  • Car Pickup/Dropoff
  • Child Friendly
  • Coffee
  • Early Bird Dropoff
  • Financing
  • Gas/Diesel
  • Heated Waiting Room
  • Parts/Accessories
  • Service Guarantee
  • Shopping Nearby
  • Shuttle
  • Towing
  • Warranty Accepted
  • Wireless Internet
+ More


  • NAPA
  • iATN


Here at Brother's Custom Car-N-Truck, we service all makes and models, foreign and domestic. From your Saturn to your Mercedes, you can bet you will be in good hands with us! We have been family owned since 1987, helping our neighbors in the Westfield area and beyond. Brother's Custom Car-N-Truck is a NAPA Auto Care Center, and as such we carry a 12 month/12,000 mile nationwide warranty on our service work. Come visit us at 202 Union Street in Westfield, MA or give us a call and let us know how we can help you!


  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • FIAT
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Porsche
  • Ram
  • Saab
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
+ More
Questions Answered by Brothers Custom Car-N-Truck
Would like to know is it worth fixing I me...
Good Morning! please review this link and recommend to have the code diagnosed. Have a Great Day!
The past few days it has been extremely ho...
From the description of the coolant, it sounds like the cooling system needs service. But that may not be what's causing the overheating when stopped. The problem might with the radiator cooling fan failing to come on.

Start the engine and let idle while at the same time watching the temp gauge. As the temp gauge rises, check to see if the radiator fan engages. If it doesn't, there'a a problem in the fan circuit. This could be a bad fan motor, bad fan relay, bad coolant temp sensor for the fan, or a blown fuse for the fan circuit.
KIA RIO HB 2013 Automatic 1400 cc<br><br>1...
Hello, Demoit,

Recommend you schedule vehicle to be diagnosed at our shop.
Too many unknowns in your description to suggest cause of complaint.

Warm Regards,
Alan :)

Brothers Custom Car Care Inc.
413-562-7071 Service Depart # 2

< 2013 Kia Rio5 Questions
I make an accadent with my RIO 2013 HB and below is the problems below on 2013 Kia Rio5
KIA RIO HB 2013 Automatic 1400 cc

1- Starting engine take long time.
2- RPM is not working
3- Check engine alarm is on
4- when in move on D high knock sound increase with speed
5- on R mentioned sound does not exist but abnormal vibration happen
6- brakes on D and R stop working (it make the same as if the car not started) and get back to normal when i switch to N
7- on D or R with out punching accelerator the car accelerate to 40+ while its normal is 20 to 3

2013 Kia Rio5
by Demoit in Springfield, MA on July 06, 2016
Black smoke coming from the tail pipe all ...
Technical Bulletin
Page 1 of 4
© 2014 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Model(s) Year(s) Engine Code Trans. Code VIN Range From VIN Range To
All (Except
Routan) 2000-2015 All All All All
17 14 03 August 22, 2014 2017813 Supersedes T.B. V171303 dated October 3, 2013 to include a “Tip” on where
to locate Oil Consumption Test and include 2015 model year applicability.
Oil Consumption Measurement
Customer states oil consumption is higher than the Volkswagen oil consumption standard of up to 0.5 quarts per
600 miles, or 0.5 liters per 1000 km.
Technical Background
In order to provide effective lubrication and cooling of internal engine components, all internal combustion engines
consume a certain amount of engine oil. Oil consumption varies from engine to engine and may change
significantly over the life of the engine.
Typically, engines with specified break-in periods consume more oil during the break-in period, and the oil
consumption will stabilize after the break-in period. Refer to the Owners Manual for specific break-in procedures.
Under normal conditions, the rate of oil consumption depends on the quality and viscosity of the oil, the RPM at
which the engine is operated, the ambient temperature and road conditions.
Further factors include the amount of oil dilution from water condensation or fuel residue and the oxidation level of the oil.
Before testing or attempting repair, explain Technical Background to the customer.
Prior to beginning Part # 1 of this test, visually inspect the engine for any signs of leaks. If leaks are present,
contact Volkswagen Technical Assistance Center with findings.
If the customer complains that their engine is apparently consuming oil in excess of the Volkswagen oil
consumption standard above, an oil consumption test must be performed using the test plan in the VAS 5051B,
5052/A, 6150/X, 6160 tester, before any repair is carried out.
Oil Consumption Test, Part # 1
Using the VAS tester, navigate to the Oil consumption measurement using one of the provided methods below:
• Diagnosis Operating Mode: Special functions top tab >> 17 – Sub systems, marginal conditions >> 01 – Oil
consumption measurement >> Select “Perform Test” button.
If the test is not located using the path above, use the search feature to find the “Oil Consumption Measurement”
test plan.
Oil Consumption Test, Part # 2
1. When the customer returns the vehicle to the dealership after a minimum of 630 miles (1014 km), complete
part # 2 of the oil consumption test plan using ODIS or the VAS 5051B, 5052/A, 6150/X, 6160.
2. Contact the Volkswagen Technical Assistance Center (TACS) with the results.
3. The results and diagnostic log must be sent to the Volkswagen Technical Assistance Center (TACS) before
any repairs are performed.
GFF oil consumption test can also be used for older engines not listed in the GFF test plan, since the test and
procedure is identical for all engines. Please use any current engine code.
2011 Nissan-Datsun Maxima V6-3.5L (VQ35DE)
Vehicle » Maintenance » Fluids » Fluid - CVT » Technical Service Bulletins » CVT - Fluid Applications
Classification: AT12-006

Reference: NTB12-068

Date: August 20, 2012


APPLIED VEHICLES: All Nissan Vehicles Equipped with CVT



When servicing a Nissan vehicle equipped with a Continuously Variable Transmission (CVT) make sure to use the appropriate Nissan CVT Fluid specified in the Electronic Service Manual (ESM), Owners Manual or Service and Maintenance Guide. Using fluid other than that specified may damage the CVT and is not covered by warranty.
^ NISSAN CVT Fluid NS-2 ("green fluid") - applies to all Nissan vehicles equipped with CVT except MY13 Altima. Use NS-2 green fluid to service these vehicles.
^ New, unused service replacement CVTs may have some residual "blue" NS-3 fluid. However, these service replacement CVTs should be filled with NS-2 green fluid. No draining is necessary.
^ NISSAN CVT Fluid NS-3 ("blue fluid") - applies to the 2013 Altima. Use NS-3 blue fluid to service these vehicles.
^ Use of any other type of fluid, including NS-2 green fluid, in the 2013 Altima vehicle may result in reduced fuel economy and/or affect drivability
I need to know more about the check valves...

Technical Bulletin
Division: Automotive Section Title: Engine
Category: Technical TSB No. TS 25 03211
Technical Service Department
Dealership Circulation – Initial and file:
Service Manager Parts Manager Service Advisor Technicians
Suzuki bulletins are intended for use by professional technicians, NOT a “do-it-yourselfer.” They are written to inform these technicians of
conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained
technicians have the equipment, tools, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT
assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your authorized Suzuki dealer for information on
whether your vehicle may benefit from the information. Suzuki reserves the right to change technical specifications at any time without prior notice.
Page 1 of 6
MODEL(S): XL7 (JC636)
YEAR: 2007~2009
CONDITION: Abnormal engine noise and/or internal engine damage following engine oil
filter replacement.
CAUSE: Installation of incorrect replacement part, use of a replacement filter that is not
equivalent in quality to a Suzuki filter, or improper installation.
CORRECTION: Take care that the engine oil filter being installed (or previously installed)
matches the most recent parts information available. Do not rely on physical
dimensions and appearance. Suzuki encourages the use of “Genuine Suzuki
Parts” as the best way to avoid issues such as these that could result in very
costly repairs to the customer.

Hello Gabe0056,

Here is a estimate for a clutch replacement cost from RepairPal. The reason for the range of price is because in replacing a clutch, the Flywheel as well as the Slave clutch cylinder may also need to be replaced when the clutch is replaced, but that will not be known until the clutch is removed, although it is not wrong idea to replace said parts because of the time it takes to get to them. On this vehicle the Flywheel cannot be resurfaced because it a Dual Mass 2 piece, so if it is worn it will have to be replaced.

RepairPal Fair Price Estimate
for Clutch Replacement
on 2004 Saab 9-3
in Westfield, MA.

$1685 to $2327 Estimates in this range are validated in 01085.

Please feel free to call if you have any other questions.

Brothers Custom Car-N-Truck,

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