Brothers Custom Car-N-Truck

RepairPal Certified Shop in Westfield

Brothers Custom Car-N-Truck

35 Verified Reviews
(413) 251-5064
202 Union Street
Westfield, MA 01085 USA
"I have been going there for 20 years. If they weren't up to my satisfaction, I wouldn't go. They are very good."
— Catherine, a Verified Customer
8:30am to 5:00pm
Auto Repair Experience
  • Alan Figueroa, Owner
  • Established 1994
  • 2 Auto Repair Mechanics on Staff
  • 45 Years of Car Repair Experience
Brothers Custom Car-N-Truck Reviews
35 Ratings
Displaying 1 - 15 of 35reviews
Verified Customer
They are very good. They fix what we ask them to and they get us in right away. They do good service, everything is always good.
Verified Customer
I find them to be very helpful, honest, and fair price wise. I trust them completely.
Verified Customer
They're courteous and honest. The last time I was there I got a sticker so they had to put something on it. I had to wait so they had to accommodate me and it was great.
Verified Customer
Excellent, I've been with them for 28 years and I''ll be with them for another 28 years if I live that long.
Verified Customer
It was fine. They fixed the problem. I go there all the time.
Verified Customer
I just went there a month ago and had some work done. I've always got my car serviced there. I had a fuel pump changed a month ago. It was something I couldn't handle because the fuel tank has to come|out and other places were backed up for a week.
Verified Customer
I would say it was excellent. They're just the best, that's all I can tell you. I've tried a lot of places, when I got there I never went anywhere else. I've been going there for twelve years.
Verified Customer
It's always the best experience possible.
Verified Customer
It was very good service.
Verified Customer
Every time I've been there they've done a good job. They've been honest and straightforward. The price is reasonable.
Verified Customer
They have always treated me great over the years. They provide good service. Good customer courtesy.
Verified Customer
I like their work. I have no problem with them. I'm very satisfied with them.
Verified Customer
They do good work and they are honest and reliable. Their work is reasonably priced.
Verified Customer
I think they have pretty much accomplished what I want them to accomplish on any servicing. I feel that I can trust their judgement.
Verified Customer
I have been going there for 20 years. If they weren't up to my satisfaction, I wouldn't go. They are very good.
RepairPal Scorecard
Overall Quality Score
Group 5 Created with Sketch.
24-month / 24,000-mile warranty
Technical Ability
Tools & Equipment
Customer Service
Customer Amenities
Brothers Custom Car-N-Truck is a full service repair facility with special training in automotive mechanical repair as well as offering collision repair services. This team of automotive professionals is very experienced as well. This training & experience, coupled with some of the best automotive tools and computer diagnostic equipment enable them to provide repairs ranging from check engine light repairs, to minor and major mechanical repairs, as well as your scheduled maintenance needs. Our unbiased review of their most recent customers revealed they not only do a great job taking care of your car, they also excel at customer service as well. This team was described as “prompt”, “reliable”, “accommodating”, “professional”, and “detail oriented”. For your peace of mind they back their work with a 24-month / 24,000-mile warranty. Local shuttle service, early bird drop off, and a waiting area with wireless Internet are available for your convenience.
Message From the Shop
Here at Brother's Custom Car-N-Truck, we service all makes and models, foreign and domestic. From your Saturn to your Mercedes, you can bet you will be in good hands with us! We have been family owned since 1987, helping our neighbors in the Westfield area and beyond. Brother's Custom Car-N-Truck is a NAPA Auto Care Center, and as such we carry a 12 month/12,000 mile nationwide warranty on our service work. Come visit us at 202 Union Street in Westfield, MA or give us a call and let us know how we can help you!
  • AC/Heating
  • Alignment
  • Check Engine Light
  • Classic Car Repair/Restoration
  • Collision Repair & Paint
  • Diagnosis
  • Hybrid/Electric
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Smog/Emissions Testing
  • Timing Belts
  • Tire Sales/Repair
  • Transmission Repair
  • Windshield/Glass
  • Car Delivery
  • Car Pickup/Dropoff
  • Child Friendly
  • Coffee
  • Early Bird Dropoff
  • Financing
  • Gas/Diesel
  • Heated Waiting Room
  • Parts/Accessories
  • Service Guarantee
  • Shopping Nearby
  • Shuttle
  • Towing
  • Warranty Accepted
  • Wireless Internet
Makes We Serve
  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • FIAT
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Porsche
  • Ram
  • Saab
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
  • NAPA
  • iATN
Questions Answered by Brothers Custom Car-N-Truck
My Cadillac Dhs Has A Misfire In 3rd Cylinder! What Should I Do??? Keep The Car Or Get Rid Of It on 2002 Cadillac DeVille DTS
Good Morning! please review this link and recommend to have the code diagnosed. Have a Great Day!
Why Is My 2001 Buick's Temp Gauge Increase Drastically While Idling? on 2001 Buick Century
From the description of the coolant, it sounds like the cooling system needs service. But that may not be what's causing the overheating when stopped. The problem might with the radiator cooling fan failing to come on.

Start the engine and let idle while at the same time watching the temp gauge. As the temp gauge rises, check to see if the radiator fan engages. If it doesn't, there'a a problem in the fan circuit. This could be a bad fan motor, bad fan relay, bad coolant temp sensor for the fan, or a blown fuse for the fan circuit.
The Inside Light Doesn't Go Off When Locking The Door on 1999 Volvo V70
Suspect failed door jam switch.
Also check the interior dome light switch.
I Make An Accadent With My Rio 2013 Hb And Below Is The Problems Below on 2013 Kia Rio5
Hello, Demoit,

Recommend you schedule vehicle to be diagnosed at our shop.
Too many unknowns in your description to suggest cause of complaint.

Warm Regards,
Alan :)

Brothers Custom Car Care Inc.
413-562-7071 Service Depart # 2

< 2013 Kia Rio5 Questions
I make an accadent with my RIO 2013 HB and below is the problems below on 2013 Kia Rio5
KIA RIO HB 2013 Automatic 1400 cc

1- Starting engine take long time.
2- RPM is not working
3- Check engine alarm is on
4- when in move on D high knock sound increase with speed
5- on R mentioned sound does not exist but abnormal vibration happen
6- brakes on D and R stop working (it make the same as if the car not started) and get back to normal when i switch to N
7- on D or R with out punching accelerator the car accelerate to 40+ while its normal is 20 to 3

2013 Kia Rio5
by Demoit in Springfield, MA on July 06, 2016
My 2007 Vw Eos With 36k Miles Is Burning 4 Qt Of Oil In 2,500 Miles. I Have An Excellent Mechanic Who Charges $60. Per Hour. I Am Concerned About The Catalytic Converter & Wear & Tear On The Engine. Would It Make Sense To Diagnose The Problem & Fix It on 2007 Volkswagen Eos
Technical Bulletin
Page 1 of 4
© 2014 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Model(s) Year(s) Engine Code Trans. Code VIN Range From VIN Range To
All (Except
Routan) 2000-2015 All All All All
17 14 03 August 22, 2014 2017813 Supersedes T.B. V171303 dated October 3, 2013 to include a “Tip” on where
to locate Oil Consumption Test and include 2015 model year applicability.
Oil Consumption Measurement
Customer states oil consumption is higher than the Volkswagen oil consumption standard of up to 0.5 quarts per
600 miles, or 0.5 liters per 1000 km.
Technical Background
In order to provide effective lubrication and cooling of internal engine components, all internal combustion engines
consume a certain amount of engine oil. Oil consumption varies from engine to engine and may change
significantly over the life of the engine.
Typically, engines with specified break-in periods consume more oil during the break-in period, and the oil
consumption will stabilize after the break-in period. Refer to the Owners Manual for specific break-in procedures.
Under normal conditions, the rate of oil consumption depends on the quality and viscosity of the oil, the RPM at
which the engine is operated, the ambient temperature and road conditions.
Further factors include the amount of oil dilution from water condensation or fuel residue and the oxidation level of the oil.
Before testing or attempting repair, explain Technical Background to the customer.
Prior to beginning Part # 1 of this test, visually inspect the engine for any signs of leaks. If leaks are present,
contact Volkswagen Technical Assistance Center with findings.
If the customer complains that their engine is apparently consuming oil in excess of the Volkswagen oil
consumption standard above, an oil consumption test must be performed using the test plan in the VAS 5051B,
5052/A, 6150/X, 6160 tester, before any repair is carried out.
Oil Consumption Test, Part # 1
Using the VAS tester, navigate to the Oil consumption measurement using one of the provided methods below:
• Diagnosis Operating Mode: Special functions top tab >> 17 – Sub systems, marginal conditions >> 01 – Oil
consumption measurement >> Select “Perform Test” button.
If the test is not located using the path above, use the search feature to find the “Oil Consumption Measurement”
test plan.
Oil Consumption Test, Part # 2
1. When the customer returns the vehicle to the dealership after a minimum of 630 miles (1014 km), complete
part # 2 of the oil consumption test plan using ODIS or the VAS 5051B, 5052/A, 6150/X, 6160.
2. Contact the Volkswagen Technical Assistance Center (TACS) with the results.
3. The results and diagnostic log must be sent to the Volkswagen Technical Assistance Center (TACS) before
any repairs are performed.
GFF oil consumption test can also be used for older engines not listed in the GFF test plan, since the test and
procedure is identical for all engines. Please use any current engine code.
When Should You Get A Transmission Flush? on 2011 Nissan Maxima
2011 Nissan-Datsun Maxima V6-3.5L (VQ35DE)
Vehicle » Maintenance » Fluids » Fluid - CVT » Technical Service Bulletins » CVT - Fluid Applications
Classification: AT12-006

Reference: NTB12-068

Date: August 20, 2012


APPLIED VEHICLES: All Nissan Vehicles Equipped with CVT



When servicing a Nissan vehicle equipped with a Continuously Variable Transmission (CVT) make sure to use the appropriate Nissan CVT Fluid specified in the Electronic Service Manual (ESM), Owners Manual or Service and Maintenance Guide. Using fluid other than that specified may damage the CVT and is not covered by warranty.
^ NISSAN CVT Fluid NS-2 ("green fluid") - applies to all Nissan vehicles equipped with CVT except MY13 Altima. Use NS-2 green fluid to service these vehicles.
^ New, unused service replacement CVTs may have some residual "blue" NS-3 fluid. However, these service replacement CVTs should be filled with NS-2 green fluid. No draining is necessary.
^ NISSAN CVT Fluid NS-3 ("blue fluid") - applies to the 2013 Altima. Use NS-3 blue fluid to service these vehicles.
^ Use of any other type of fluid, including NS-2 green fluid, in the 2013 Altima vehicle may result in reduced fuel economy and/or affect drivability
Itâ´S About The Oil Lubrication System On My H27 A Engine. I Fixed My Engine Recently And The Oil Pressure Is Too Low. â¿Do You Have A Diagram Of The Lubrication Passages And Components? on 2007 Suzuki XL-7

Technical Bulletin
Division: Automotive Section Title: Engine
Category: Technical TSB No. TS 25 03211
Technical Service Department
Dealership Circulation – Initial and file:
Service Manager Parts Manager Service Advisor Technicians
Suzuki bulletins are intended for use by professional technicians, NOT a “do-it-yourselfer.” They are written to inform these technicians of
conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained
technicians have the equipment, tools, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT
assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your authorized Suzuki dealer for information on
whether your vehicle may benefit from the information. Suzuki reserves the right to change technical specifications at any time without prior notice.
Page 1 of 6
MODEL(S): XL7 (JC636)
YEAR: 2007~2009
CONDITION: Abnormal engine noise and/or internal engine damage following engine oil
filter replacement.
CAUSE: Installation of incorrect replacement part, use of a replacement filter that is not
equivalent in quality to a Suzuki filter, or improper installation.
CORRECTION: Take care that the engine oil filter being installed (or previously installed)
matches the most recent parts information available. Do not rely on physical
dimensions and appearance. Suzuki encourages the use of “Genuine Suzuki
Parts” as the best way to avoid issues such as these that could result in very
costly repairs to the customer.

It's A Manual Transmission Vehicle. How Much Would The Clutch Replacement Be? on 2004 Saab 9-3
Hello Gabe0056,

Here is a estimate for a clutch replacement cost from RepairPal. The reason for the range of price is because in replacing a clutch, the Flywheel as well as the Slave clutch cylinder may also need to be replaced when the clutch is replaced, but that will not be known until the clutch is removed, although it is not wrong idea to replace said parts because of the time it takes to get to them. On this vehicle the Flywheel cannot be resurfaced because it a Dual Mass 2 piece, so if it is worn it will have to be replaced.

RepairPal Fair Price Estimate
for Clutch Replacement
on 2004 Saab 9-3
in Westfield, MA.

$1685 to $2327 Estimates in this range are validated in 01085.

Please feel free to call if you have any other questions.

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