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Carolina Car Care

RepairPal Certified Shop in West End

Carolina Car Care

88 Verified Reviews
(910) 407-0476
144 Macdougall St
West End, NC 27376 USA
Hours
Su
Closed
M-F
7:00am to 4:00pm
S
Closed
Auto Repair Experience
  • David Dew, Owner
  • Established 2017
  • 3 Auto Repair Mechanics on Staff
  • 1 ASE Master Auto Technician
  • 56 Years of Car Repair Experience
Carolina Car Care Reviews
88 Ratings
Displaying 1 - 15 of 86reviews
Bradley
03/27/19
Verified Customer
Great honest guys. That's what I need. An honest mechanic.
Geoff
04/03/19
Verified Customer
Was really happy with the work and thoroughness from Carolina car care in 7 lakes. I would definitely come back and recommend to friends and family.
Debra
03/12/19
Verified Customer
Excellent service
Wes
03/06/19
Verified Customer
Great updates on what needed to be done
Stacey
03/04/19
Verified Customer
It was fantastic.
Molly
02/24/19
Verified Customer
Such great service that you don't mind needing to have your car repaired!
Mike
01/20/19
Verified Customer
Took my daughter s Kia Forte to Carolina Car Care to fix/plug driver side rear tire. Paid $18.00 for plug and replaced two burnt out light bulbs for total of around $40.00 total. Next morning my daughter wakes up to the driver side rear tire flat again. She has her landlord use his compressor to pump it up so she can be late for work. I go get her car that morning and take it back to Carolina Car Car to have them look at the tire and fix/plug the tire again. Mike, the guy behind the counter, then overcharges me for the second plug on the same tire. ($23.00) I tell him it was $18.00 yesterday and he says you are correct and then corrects the amount to $18.00. I then leave and take my daughter s car back to drop it off to her at work. I kept thinking about the situation and was getting more and more upset. I then went back to Carolina Car Care and let Mike and one of the mechanics know that what happened with my daughter s tire was wrong. Mike tried to give me the money back but I told him I did not want anything from him but wanted him to know he was wrong for taking money from me on the second plug. Things happen, I get it, but I should not have been charged twice. Had they plugged it twice the first time I would of had no problem paying $36.00 for plugging the tire. A customer s time should be valued.
Amy
01/02/19
Verified Customer
Always good
Jim
11/12/18
Verified Customer
Dependable, friendly and honest. Can't beat that.
Ron
09/20/18
Verified Customer
Good job
Arthur
08/02/18
Verified Customer
Butch
07/06/18
Verified Customer
Mike is always very helpful and courteous
Audrey
06/19/18
Verified Customer
Appreciated Mike's professional opinion on whether a part should be replaced. Mike looked after the customer first. Why we always come back to CCC
Dan
05/24/18
Verified Customer
Mike has ALWAYS been great with the customers and in making sure the work done is performed right!
Steve
05/14/18
Verified Customer
You can t the convenience and job well done! No reason to go anywhere else.
RepairPal Scorecard
95
Overall Quality Score
Group 5 Created with Sketch.
36-month / 36,000-mile warranty
Technical Ability
95
Tools & Equipment
93
Customer Service
94
Customer Amenities
93
David Dew became the owner of Carolina Car Care in 2017 and is working hard to continue meeting the high standards that have been established over the years. This RepairPal Certified shop has been providing the West End area with quality auto repairs since it's inception. They feature a team with an excellent mix of experience, ongoing training, and ASE certifications, one of whom is an ASE certified master. They are equipped with the tools and diagnostic equipment necessary to perform a wide range of repairs. These repairs can range from minor and major mechanical repairs to tires and wheel alignment, to check engine light diagnosis and repairs, as well as your scheduled maintenance needs. This work is backed by a 36-month / 36,000-mile warranty for your peace of mind. Our survey of their recent customers revealed a group who enthusiastically describe the team here as: “honest”, “excellent”, “friendly”, “helpful”, and “professional”. A local shuttle service and a waiting area with wireless Internet are also available for your convenience.
Details
Specialities
  • AC/Heating
  • Alignment
  • Check Engine Light
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Smog/Emissions Testing
  • Timing Belts
Amenities
  • Early Bird Dropoff
  • Service Guarantee
  • Shuttle
  • Wireless Internet
Makes We Serve
  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • FIAT
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jeep
  • Kia
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Ram
  • Saab
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
Map
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What verified customers have to say about Carolina Car Care
Would recommend to a friend
94%
Car was ready when promised
99%
Did not feel sales pressure
100%
Car was fixed correctly the first time
95%
Customer was treated respectfully
97%
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