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Pleasant Car Care

RepairPal Certified Shop in Watertown

Pleasant Car Care

403 Verified Reviews
(617) 997-0831
106 Pleasant Street
Watertown, MA 02472 USA
"Very professional, quick and honest!"
— Lisa, a Verified Customer
Hours
Su
Closed
M-F
7:30am to 6:00pm
S
7:30am to 3:00pm
Auto Repair Experience
  • Charlie Zlatkos, Owner
  • Established 2012
  • 3 Auto Repair Mechanics on Staff
  • 2 ASE Certified Auto Technicians
  • 1 ASE Master Auto Technician
  • 43 Years of Car Repair Experience
Pleasant Car Care Reviews
403 Ratings
Displaying 1 - 15 of 395reviews
Hope
05/31/19
Verified Customer
Quick work and pleasant staff.
Cosette
05/27/19
Verified Customer
The air conditioning was fixed and is working well. He had told me that the price would include an oil change, and it was reasonable, but then he told me he hadn't included the air filter so that was another 44 dollars. An hour or so later he told me the plug for the oil pan had broken when he unscrewed it and it would cost 100 dollars to fix it - just for the plug. To replace the oil pan, he said, would cost about 1000 dollars. What could I do? I had always been happy with the service, but this time I felt cheated. 100 dollars for an oil pan plug?? Oil pans, with a plug, cost about 150 dollars. For 100 dollars, they lost a customer.
Loreto
05/28/19
Verified Customer
Everyone there was professional and friendly I will use them for all my son's car needs.
Ed
05/24/19
Verified Customer
The repairs were done on a Saturday that was more convenient than making a weekday appointment.
Riki
05/24/19
Verified Customer
The best mechanic around! I stopped going here for 4 years because I bought a brand new car and service was provided at no-cost through the dealer. As soon as that expired, I was back to Pleasant Car Care!
Rich
05/23/19
Verified Customer
Great
John
05/22/19
Verified Customer
I was very happy. You did wonderful and listened to all my concerns.
Maugnet
05/20/19
Verified Customer
The staff is amazing
Kirk
05/22/19
Verified Customer
Very friendly. Convenient location for me. A bit more $$ than I expected but I will go back .
Kingshuk
05/21/19
Verified Customer
Excellent first interaction with Charlie and his crew.
Lauren
05/16/19
Verified Customer
I ve only been to Pleasant Car Care twice now (this is my third time), and everyone I ve encountered is super nice, great at explain the issues, is thorough, etc etc. My issue right now that has me dissatisfied is that I left my car there Friday morning, was told that repairs could be done by Saturday morning, and when Saturday afternoon rolled around and I hadn t heard back, I called. When I called I was told that they could not get their hands on parts until Tuesday so they couldn t do the repairs. I would have liked to have been notified, but it was fine. I asked when I could pick up my car for the weekend and was told that they started tinkering with it and that it would not be safe to drive... I had work to do. I needed to run errands, pick up furniture, make deliveries. I m behind at work at this point and am now in a bad spot and now I m not even sure I ll get my car back Tuesday - what if the repairs take all day? I don t know! I need my car for work - I can not afford a rental when I have to pay the repairs on my car. I freelance for work and depend on my vehicle. I m very upset that I was not notified of the delay in my repairs. I m hoping this was just an oversight because of a busy weekend. I m sure the work done will be fine and like I said, everything else I ve experienced there is great. I just needed to let someone know.
Kate
05/16/19
Verified Customer
Great!
Krishna
05/19/19
Verified Customer
It was ok as I think repair was little expensive
Julie
05/16/19
Verified Customer
Very nice people.
Katherine
05/15/19
Verified Customer
Everyone was so great! It will definitely be my go-to shop from now on.
RepairPal Scorecard
95
Overall Quality Score
Group 5 Created with Sketch.
24-month / 24,000-mile warranty
Technical Ability
96
Tools & Equipment
90
Customer Service
98
Customer Amenities
95
Our team found Pleasant Car Care of Watertown to be a shop going in the right direction. They have only been open less than 2 years but are working towards creating a foundation for the future. Certified shops in our network are held to a high standard of training, ASE Certification, and automotive tooling. These guys are young go getters, they have done the foundational automotive training that is so important and have kept up current with the good quality ongoing training. The shop is equipped with the automotive tools and equipment needed to make professional repairs on your late model vehicle. They back their work with a 24 month/24000 mile limited warranty, this is one of the best warranties offered in the industry. We found this Certified Shop to is investing in what is it going to take to be a long term contender in the industry.
Details
Message From the Shop
Welcome to Pleasant Car Care! We are a full service, automotive repair and maintenance shop serving the Metro West Boston area including the Arlington, Boston, Allston, Brighton, Cambridge, Brookline, Newton, Watertown and Waltham communities. Our expert ASE trained and certified technicians have over 20 years of combined experience in order to handle all of your automotive repair needs and keep your vehicle in top operating condition. A simple visit will convince you about what sets us apart from the rest. When it comes to brakes, suspension, engine diagnostics, and oil changes, We make sure to take the time to explain your specific car repair needs, consider options, and help you prioritize repairs. Our independent status allows us to choose either Original Equipment (OE) or Aftermarket parts. We help you choose whatever part is right for your vehicle, taste and budget. Our Staff has worked for several foreign and domestic dealerships as well as independent repair facilities. At Pleasant Car Care you can be assured that the work we perform is done right the first time and competitively priced. We provide smart advice to extend the life of your vehicle.
Specialities
  • AC/Heating
  • Check Engine Light
  • Diagnosis
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Timing Belts
  • Tire Sales/Repair
Amenities
  • Early Bird Dropoff
  • Open Saturday
  • Service Guarantee
  • Shuttle
  • Wireless Internet
Makes We Serve
  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • FIAT
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Porsche
  • Ram
  • Saab
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
Affiliations
  • TECH-NET
Map
Get Directions to Pleasant Car Care
What verified customers have to say about Pleasant Car Care
Would recommend to a friend
98%
Car was ready when promised
99%
Did not feel sales pressure
97%
Car was fixed correctly the first time
98%
Customer was treated respectfully
99%
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