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East Carolina Import Services

RepairPal Certified Shop in Washington

East Carolina Import Services

26 Verified Reviews
(252) 501-1376
300 Hackney Ave
Washington, NC 27889 USA
"I''m very happy with the service, facilities, and the technology."
— Walter, a Verified Customer
Hours
Su-M
Closed
M-F
7:00am to 5:30pm
S
Closed
Auto Repair Experience
  • Russell Thienpont, Owner
  • Established 1980
  • 2 Auto Repair Mechanics on Staff
  • 2 ASE Master Auto Technicians
  • 55 Years of Car Repair Experience
East Carolina Import Services Reviews
26 Ratings
Displaying 1 - 15 of 26reviews
Terry
08/02/18
Verified Customer
Somewhat expensive but very professional and well worth it
Pat
07/25/18
Verified Customer
Concern for the future of having a fine service shop when Russ retires?
Hutch
06/22/18
Verified Customer
Excellent service. Knowledgeable and friendly. Haven't had a complaint in over five years of using this service.
John
05/29/18
Verified Customer
Top notch shop that I trust completely. Quality of work is excellent and they won't do or recommend unnecessary repairs.
Doug
05/04/18
Verified Customer
I've been doing business with ECIS for about 15 years. They have never missed a beat! Thanks to the folks that work there.
Susan
04/19/18
Verified Customer
The best car service in town!
Walter
10/31/17
Verified Customer
I''m very happy with the service, facilities, and the technology.
Reply from East Carolina Import Services
by ECIS, April 04, 2018

Thanks Walter! We're happy your Mercedes E250 oil service met your expectations, see you next time!

Biff
12/19/17
Verified Customer
I was just there for basic maintenance and they did exactly that, I have been with them for years.
Reply from East Carolina Import Services
by ECIS, April 04, 2018

Thanks Biff! Glad, as always, to keep you happy with our service for your Hyundai Genesis!

Todd
01/17/18
Verified Customer
Very satisfied, everything was done, as we anticipated. Well, the oil and filter changed, and he uses the synthetic kind for us, and everything is great. of course, we've had all of our other vehicles worked on, and checked out. Again, they've all been so great, and we've never had any issues.
Reply from East Carolina Import Services
by ECIS, April 04, 2018

Thank you for being a loyal customer for all your vehicles over the years, we enjoy working on them, especially the Volkswagen (s)!

Marry
10/19/17
Verified Customer
One of my windows wouldn't go up and down. I took it in there and it would have been too much to get it fixed. I just paid him a hundred and some dollars just to keep it up. After that, a few days later all three of the other windows wouldn't go up or down so I took it back to him. He opened it up and found out that something was loosened and he fixed it so they would go up and down. I told him it couldn't be a coincidence. He said 'no we didn't do anything to it.' It was very unlikely that after they took the door out that all three of the other windows all of a sudden would not work. I paid another hundred and some dollars for that. I told him they must have touched something to cause the other three to not go up and down. I have not gone back. I just feel they shouldn't have charged me the second amount.
Reply from East Carolina Import Services
by ECIS, April 04, 2018

We're sorry to hear that you were disappointed with your results, Marry. When trying to save money to fix the real problem, it doesn't always result in long term solutions. We'd be happy to try again and have your estimate saved for the repair we suggested from the first visit.

Fleming (Tex)
02/28/18
Verified Customer
They diagnosed the problem, corrected it, reasonable price, done quickly and always nice to deal with.
Reply from East Carolina Import Services
by ECIS, April 04, 2018

Thank you Tex! Hope to see your BMW 635C Si and your puppy dog again soon!

Marcia
12/06/17
Verified Customer
I just know that my husband bought a Lexus and real soon after that, he died unexpectedly, and everybody that had a Lexus said Russell knows what he is doing. I would take my car to him for anything for the Lexus. I feel very confident when my car is in his hands.
Reply from East Carolina Import Services
by ECIS, April 04, 2018

Marcia, we appreciate that you trust us with your late husband's Lexus, we try very hard to take care and give honest answers to our customers.

Sabin
02/14/18
Verified Customer
I would rate them a 10. They are courteous. They come and pick up my car and drop it off because I am elderly. They are very caring for your automobile.
Reply from East Carolina Import Services
by ECIS, April 04, 2018

Sabin, as always, thank you for your continued support! We have enjoyed taking care of your cars, the Mercedes and Volvo's (and you!) for a long time.

Stephen
02/22/18
Verified Customer
The customer service is great. They gave us a very fair price. We are always very satisfied.
Reply from East Carolina Import Services
by ECIS, April 04, 2018

Thank you Stephen, your Mercedes GLK350 is special to you and we try to keep it that way!

Lawrence
10/12/17
Verified Customer
I think they know what they are doing and they do a good job, I highly recommend them.
Reply from East Carolina Import Services
by ECIS, April 04, 2018

Thank you Mr. Lawrence for your kind review, we enjoy taking care of your Mercedes for you!

Schedule an Appointment with East Carolina Import Services
Select a date and time
Please provide date and time
Need an appointment for today? Call the shop directly at (252) 501-1376
Need an appointment for today? Call the shop directly at (252) 501-1376
RepairPal Scorecard
93
Overall Quality Score
Group 5 Created with Sketch.
12-month / 12,000-mile warranty
Technical Ability
98
Tools & Equipment
95
Customer Service
95
Customer Amenities
91
East Carolina Import Services has been serving the community of Washington and the surrounding area since 1980. Over the years they have developed a loyal following of satisfied customers who described this shop to us as "professional”, “honest”, “courteous”, and “excellent”. This shop features a team of 2 very experienced and ASE certified Master Technicians. An investment in the necessary tools and state of the art diagnostic equipment helps make them capable of repairs ranging from minor and major mechanical repairs, to check engine light and computer system diagnosis and repair, as well as your scheduled maintenance needs. Repairs are covered by a 12-month / 12,000-mile warranty for your peace of mind. A local shuttle service and early bird drop-off are also available for your convenience.
Details
Message From the Shop
East Carolina Import Services, Inc. is an automotive repair shop specializing in foreign car repair and service and is owned and operated by Russell Thienpont, a Master ASE Technician. For over 30 years he and his well trained technicians have tackled the big and small repairs and services of foreign and domestic automotive vehicles. From oil changes to complete engine overhauls, they are ready to provide you with the best in automotive services. ​ East Carolina Import Services is family-owned and operated right here in Washington, NC. Other companies may offer similar services, but our services are the best, and come with a personal touch.
Specialities
  • AC/Heating
  • Alignment
  • Check Engine Light
  • Classic Car Repair/Restoration
  • Diagnosis
  • Hybrid/Electric
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Timing Belts
  • Transmission Repair
Amenities
  • Early Bird Dropoff
  • Free Estimates
  • Free Multi-Point Safety Inspection
  • Heated Waiting Room
  • Service Guarantee
  • Shuttle
Makes We Serve
  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • FIAT
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Porsche
  • Ram
  • Saab
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
Affiliations
  • ACDelco
  • WORLDPAC
  • TECH-NET
Map
Get Directions to East Carolina Import Services
Schedule an Appointment with East Carolina Import Services
Select a date and time
Please provide date and time
Need an appointment for today? Call the shop directly at (252) 501-1376
Need an appointment for today? Call the shop directly at (252) 501-1376
What verified customers have to say about East Carolina Import Services
Would recommend to a friend
100%
Car was ready when promised
88%
Did not feel sales pressure
100%
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