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Cottman Transmission and Total Auto Care

RepairPal Certified Shop in Waldorf

Cottman Transmission and Total Auto Care

52 Verified Reviews
(301) 812-3304
11780 Holly Auto Center Lane
Waldorf, MD 20601 USA
"For being a transmission place they do everything. They can do it all there. The guy that worked there helped me out a lot. He told me a lot about Ford that I wouldn't have noticed. He is honest, and knowledge about the vehicle that I brought there."
— Christopher, a Verified Customer
Hours
Su
Closed
M-F
8:00am to 6:00pm
S
8:00am to 12:00pm
Auto Repair Experience
  • Ken Barker, Owner
  • Established 2003
  • 4 Auto Repair Mechanics on Staff
  • 107 Years of Car Repair Experience
Cottman Transmission and Total Auto Care Reviews
52 Ratings
Displaying 1 - 15 of 49reviews
Tracy
02/03/19
Verified Customer
Excellent service
Daidra
01/30/19
Verified Customer
I would have love to give a rating of 10, but I need to go back and have my brakes reset to show my next service on them.
Don
01/22/19
Verified Customer
The staff was friendly, informative and patient. Much appreciated. The one thing that was disappointing was when I got the car back from an inspection with a $68.00 bill. Usually the inspection was free, but I guess that had to change which is understandable, but it would have been nice to get that knowledge up front.
Reginald
01/21/19
Verified Customer
Seemed to be nice people.
Cynthia
12/30/18
Verified Customer
Great fast and reliable service!
Machelle
12/07/18
Verified Customer
Very professional... Really explains what's going on with your car. Makes it plain.
Chris
11/30/18
Verified Customer
Extremely great customer service
Wayne
11/29/18
Verified Customer
Thank- you
Dale
10/05/18
Verified Customer
The work was done in a timely manner.
Trisha
07/13/18
Verified Customer
excellent
Reply from Cottman Transmission and Total Auto Care
by Cottman Auto of Waldorf, July 27, 2018

Thank you Trisha for taking the time to leave us a great review!

Gratefully,
Cottman of Waldorf

Carl
07/02/18
Verified Customer
Upper control arms replaced and now car making loud noise when I hit a bump. Noise is noticeable and should have been heard on test drive after repairs. Now have to take additional time from work to bring vehicle back.
Reply from Cottman Transmission and Total Auto Care
by Cottman Auto of Waldorf, July 27, 2018

Carl,

We are sorry to hear that you are having issues after your repair. We do stand behind our work and the work performed is covered under warranty. Please contact the shop to schedule a convenient time.

Respectfully,

Cottman of Waldorf

Theresa
05/31/18
Verified Customer
I live close and wasn t offered a ride home when asked about public transportation. Jen stated he didn t know, when there previously gentleman with missing tooth stated they would ve taken and picked up after repairs complete, he was friendly and informative. Ken on most recent occasion to have another vehicle checked, thought cost was too high for radiator replacement received my debit card, examined it as if there was something wrong with it. Swiped the card through the machine and dropped it right near my hand on the counter. I continued there with my hand open on the counter and the other gentleman mentioned earlier noticed that the transaction didn t take. So, Ken swiped it again and I made the statement of placing it back in my hand where he got it from. Still looking for a reliability priced, respectful auto shop that doesn t try to get the most they can out of female auto owners. Other then Ken, quite pleased with the other friendly staff. Even one mechanic gave brief friendly conversation while waiting on coffee machine.
Reply from Cottman Transmission and Total Auto Care
by Cottman Auto of Waldorf, July 27, 2018

Theresa,

We are sorry that you felt that you weren't provided with courteous service. We try to treat each customer respectfully and courteously. Unfortunately, we are not able to provide customers a ride home. We do offer a customer waiting room with TV, coffee, and water. We would never try to get the most out of a female customer or any customer. We only recommend services that a vehicle needs. It is up to the customer to decide if they want to proceed with the repair. We appreciate every customer.

Respectfully,

Cottman of Waldorf

Cheryl
06/05/18
Verified Customer
Good and friendly
Reply from Cottman Transmission and Total Auto Care
by Cottman Auto of Waldorf, July 27, 2018

Thank you for the great review, Cheryl! We want to provide each customer with great service and a friendly attitude.

Gratefully,
Cottman of Waldorf

Jose
05/19/18
Verified Customer
The BEST service as always!!
Reply from Cottman Transmission and Total Auto Care
by Cottman Auto of Waldorf, July 27, 2018

Jose,

We were glad to provide you with great service! We strive to provide our customers with the Best service in Waldorf

Gratefully,
Cottman of Waldorf

Tisa
04/30/18
Verified Customer
Good service
Reply from Cottman Transmission and Total Auto Care
by Cottman Auto of Waldorf, July 27, 2018

We were happy to provide you with good service! Thank you for leaving us the great review!

Gratefully,

Cottman of Waldorf

RepairPal Scorecard
90
Overall Quality Score
Group 5 Created with Sketch.
36-month / 36,000-mile warranty
Technical Ability
88
Tools & Equipment
83
Customer Service
87
Customer Amenities
93
Cottman Transmission and Total Car Care was established in 2003 and has been serving Waldorf and the surrounding community ever since. The staff at this facility is very experienced with the average technician having 23 years or more! This RepairPal Certified shop is a qualified transmission repair facility. Their technicians have taken many professional classes in advanced transmission diagnosis and repair. An investment has been made is some of the industries best automotive tools and computer diagnostic equipment available to ensure accurate professional repairs are make to your vehicle. These repairs range from transmission repairs to major and minor service and repairs. All work is backed by a 3 year / 36,000-mile warranty with some transmissions repairs offering a wider range of warranty options. In addition RepairPal's 24 month / 24,000 mile Nationwide Warranty.  For your convenience early bird drop off and a clean comfortable waiting area with wireless Internet is available. Cottman Transmission and Total Car Care would be happy to work with any USAA Insurance Customers and CarMax or Extended Warranty Customers as well! Give us a call to schedule an appointment today! 
Details
Message From the Shop
If you are having car troubles, auto repair from Cottman Transmission and Total Auto Care could be just what you need. If your car won't start, your air conditioner is broken, or your check engine light is on, bring it in to us. When your vehicle isn't working properly, it can put your entire routine on hold. That's why we provide quick and efficient automotive repairs to get your car fixed and get you on your way. We know how busy the schedule of many local residents can be, and we won't keep you waiting around all day. We offer free estimates and upfront pricing. When your car is acting up or out of commission, we are your one stop shop for automotive work. Auto repair is efficient and affordable at Cottman of Waldorf, and as members of the community we're proud to serve our friends and neighbors with top-notch service. Bring in your car today and let's see how we can get you on the road again.
Specialities
  • AC/Heating
  • Check Engine Light
  • Diagnosis
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Timing Belts
  • Tire Sales/Repair
  • Transmission Repair
Amenities
  • Coffee
  • Early Bird Dropoff
  • Financing
  • Free Estimates
  • Free Multi-Point Safety Inspection
  • Heated Waiting Room
  • Open Saturday
  • Warranty Accepted
  • Wireless Internet
Makes We Serve
  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • FIAT
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Porsche
  • Ram
  • Saab
  • Saturn
  • Scion
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
Affiliations
  • NAPA
  • iATN
Map
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What verified customers have to say about Cottman Transmission and Total Auto Care
Would recommend to a friend
91%
Car was ready when promised
94%
Did not feel sales pressure
97%
Car was fixed correctly the first time
85%
Customer was treated respectfully
94%
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