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Napa BP

RepairPal Certified Shop in Virginia Beach

(757) 330-4987
3065 Holland Rd
Virginia Beach, VA 23453 USA
"The guy that checked me in was friendly and they had it done in the time that was promised. It was reasonably priced so I have no complaints."
— Mary, a Verified Customer
Hours
Su
Closed
M-F
7:00am to 6:00pm
F
8:00am to 6:00pm
S
8:00am to 2:00pm
Auto Repair Experience
  • David Hubard, Manager
  • Established 2018
  • 2 Auto Repair Mechanics on Staff
  • 1 ASE Certified Auto Technician
  • 55 Years of Car Repair Experience
Napa BP Reviews
27 Ratings
Displaying 1 - 15 of 26reviews
Ed
05/05/19
Verified Customer
It's very nice to have a mechanic that can be trusted. Honest estimates, timely work, and excellent customer service! This is now my regular auto repair/service business!
Aaron
04/03/19
Verified Customer
Total pros. Will be back.
Richard
03/01/19
Verified Customer
I am not endorsing all NAPA Service Centers, only one. NAPA BP in Virginia Beach is truly my families local mechanic. The honesty and integrity of the staff is so different than other chain Auto Service Centers. I am reminded of the experiences of my family with their local garages in the '60s. We have three cars, a truck and an RV. The cars each have over 140K miles and all run awesomely, have never broken down on the road, and fly through state inspections as a direct result of our mechanics care, the same is true for the truck. I trust Napa BP. not a confidence level easily earned, but they have.
Tony
02/08/19
Verified Customer
Staff was able to locate the object that was piercing my tire causing my tire to have a slow leak. They apparently were able to repair the tire by assumption, plugging the hole. Well, a few days after the repair, the tire started leaking air again. I spoke to one of my friends about NTB and she advised never to go there. She took her vehicle there to get a flat tire fixed. The cause of the flat was unknown to her because it happened overnight so she brought it to NTB to see if they could find what was wrong. Well, I'm guessing they found what was wrong because they charged her for a new tire. The very next day the tire was flat again. She took it to another place to have it looked at and that place advised her that her rim was bent and that was the reason for the tire going flat. This tells me the NTB staff are at best mediocre when it comes to skill set. NTB basically got away with charging my friend for an expensive tire without properly identifying the cause of the flat. With that being said, I feel like my slow leak repair was not complicated and could have been repaired correctly.
Rafael
02/25/19
Verified Customer
Awesome!
Jalyne
02/08/19
Verified Customer
I came in to find out why my car is over heating. They told me my fan was bad when it was working, then quoted me for everything that wasn't going to fix the immediate problem. When I looked at the recommendation paperwork they did not quote me for the water outlet housing part or the labor for that. Which what was wrong with my car. They quote me for spark plug and labor, the engine values and the labor, and the new fan and labor.
Gene
01/29/19
Verified Customer
I have had nothing but positive experiences with the staff of Napa BP. You are immediately welcomed in a friendly way and the work to be performed timely and is explained thoroughly. I wouldn't hesitate to recommend them to anyone looking for a reliable service center.
Mark
01/15/19
Verified Customer
Great customer service!
Jessica
01/01/19
Verified Customer
A++ , I had to replace my wheel bearing and Hub unfortunately those are separate and I had to have the wheel bearing pressed, Todd was awesome and got my car fixed and back on the road same day! Thank you so much!!
Rommel
01/02/19
Verified Customer
Professional and courteous.
Jonathan
12/10/18
Verified Customer
Great service and staff. Quotes are always fair.
Brian
10/08/18
Verified Customer
The staff was pleasant. The service was pretty quick. I was in and out in an hour. The experience was good.
Ryan
08/25/18
Verified Customer
I liked how quickly they were able to get me in.
Mary
10/12/18
Verified Customer
The guy that checked me in was friendly and they had it done in the time that was promised. It was reasonably priced so I have no complaints.
Matt
09/24/18
Verified Customer
I had my car inspected there. Everything was prompt, they called me when it was ready and everything went well.
RepairPal Scorecard
93
Overall Quality Score
Group 5 Created with Sketch.
24-month / 24,000-mile warranty
Technical Ability
93
Tools & Equipment
97
Customer Service
92
Customer Amenities
95
NAPA BP has been serving the community of Virginia Beach and the surrounding area since 2018. During this time they have developed a loyal following of satisfied customers who described this shop to us as "awesome”, “friendly”, “prompt”, and "proficient". This location features an experienced team of automotive professionals whose commitment to ongoing training and ASE Certifications ranks with the best. An investment in the necessary tools and diagnostic equipment helps make them capable of repairs ranging from tires and wheel alignment, to minor and major mechanical repairs, to state smog and safety inspections, to check engine light diagnosis and repair, as well as your scheduled maintenance needs. Repairs are covered by a 24-month / 24,000-mile warranty for your peace of mind. A local shuttle service, early bird drop off, Saturday business hours, and a waiting area with wireless Internet are also available for your convenience.
Details
Message From the Shop
NAPA BP has been a staple of the Virginia Beach automotive scene since 2018. We've spent this time proudly serving the Virginia Beach area and have become a valued part of the community. Whether you need general upkeep and maintenance or a complete vehicle overhaul, NAPA BP has been there to provide excellent service and trustworthy advice. Our customers return to us whenever they have an issue or even a small concern about their vehicle because they know that they'll receive the very best in automotive care. Our highly trained technicians allow us to provide solutions to a wide range of problems, getting you back on the road quickly without breaking the bank on repairs. NAPA BP specializes in General Services, Car & Truck Care, Inspections and Emissions, Undercar Services, Alignment, Brakes, Tires, Engine & Transmission, Engine Maintenance, Transmission Services, 4x4 Services, Heating and Cooling Services, Electrical Services, Electronic Services, Miscellaneous Services, Domestic Cars & Trucks, Import Cars & Trucks, Towing and Quick Lube Services and we are proud to help our customers get our safely on the road.
Specialities
  • AC/Heating
  • Alignment
  • Check Engine Light
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Smog/Emissions Testing
  • Timing Belts
Amenities
  • Early Bird Dropoff
  • Open Saturday
  • Shuttle
  • Wireless Internet
Makes We Serve
  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Ram
  • Saturn
  • Scion
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
Map
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What verified customers have to say about Napa BP
Would recommend to a friend
91%
Did not feel sales pressure
95%
Car was fixed correctly the first time
90%
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