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Purrfect Auto Service - Edinger Ave

(949) 835-4513
113 Verified Reviews
info@purrfectautooftustin.com

HOURS
08:00
17:00
http://purl.org/goodrelations/v1#Monday
08:00
17:00
http://purl.org/goodrelations/v1#Tuesday
08:00
17:00
http://purl.org/goodrelations/v1#Wednesday
08:00
17:00
http://purl.org/goodrelations/v1#Thursday
08:00
17:00
http://purl.org/goodrelations/v1#Friday
08:00
15:00
http://purl.org/goodrelations/v1#Saturday
Su
Closed
M-F
8:00am to 5:00pm
S
8:00am to 3:00pm

ADDRESS

3075 Edinger Ave
Tustin, CA 92780 USA

AUTO REPAIR EXPERIENCE

  • David Henderson, Owner
  • Established 2008
  • 3 Auto Repair Mechanics on Staff
  • 1 ASE Master Auto Technician
  • 73 Years of Car Repair Experience

Purrfect Auto Service - Edinger Ave Reviews

OVERALL RATING

113 Verified Reviews
5 stars
(58)
4 stars
(34)
3 stars
(9)
2 stars
(3)
1 star
(9)
by - Verified Customer December 01, 2017

Always a great experience and great service. I recommend you to everyone I speak with! Great job!!!

by - Verified Customer December 01, 2017

The two gentlemen at the front desk Michael and the other guy provided excellent cservice

by - Verified Customer November 30, 2017

Was referred here by AAA for a flat tire. I was promised 'premium service' which was supposed to mean I was out in a minimum of time. The shop did not specialize in tires, and it took three hours to get a flat fixed. Suggest you let AAA that you you do not specialize in flats and exactly what 'Premium Service' is supposed to mean, if anything.

by - Verified Customer November 20, 2017

I brought my wife's car in for an oil change, but had very little time with the recent holiday weekend. I have never experienced so much flexibility and willingness to help from the front desk/management.

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by - Verified Customer November 14, 2017

Good

by - Verified Customer November 13, 2017

Very good , quality service. Efficient work accomplished in reasonable time at a fair price. I have used them before and will use them again.

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by - Verified Customer November 10, 2017

smog check was projected to take half an hr. Was finished even sooner than that. Satisfied.

by - Verified Customer November 09, 2017

David was very helpful

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by - Verified Customer November 09, 2017

I like bringing my car to the shop. I've always felt respected and the work was accurate.

by - Verified Customer November 06, 2017

Service was fast and excellent. Rhan

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by - Verified Customer October 31, 2017

very nice to work with

by - Verified Customer October 27, 2017

Quick, quality work. Loved that they called me a Lyft!

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by - Verified Customer October 25, 2017

Mike and his staff were excellent! I have never had a positive experience at any automotive shop before. I have recommended your shop to my daughter and coworkers

by - Verified Customer October 24, 2017

Fair price, trustworthy, professional.

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by - Verified Customer October 19, 2017

It was quickly done with great service.

by - Verified Customer October 18, 2017

Prompt, professional and as advertised.

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by - Verified Customer October 18, 2017

Great service. They recommended a local Star Smog shop which turned out very well.

by - Verified Customer October 16, 2017

Everyone was polite, courteous and provided me with all of the information I needed to make proper decisions. I also found it very helpful to receive a text message reminder for my maintenance.

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by - Verified Customer October 13, 2017

It was costly and I later heard from friends that they also give a 10% discount on AAA insured cars but while billing no one asked.

by - Verified Customer October 13, 2017

Good service

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by - Verified Customer October 08, 2017

First experience at this shop and had a great experience. The service was fast and the price very fair. Thank you

by - Verified Customer September 29, 2017

I love taking my car to Purrfect Auto. Dave is one of the most kind, patient and honest shop owners I have ever met. We have 100% confidence that our car will be perfectly attended to and returned with all things taken care of and safe to drive again. Many thanks to Dave and all staff at Purrfect Auto!

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by - Verified Customer September 26, 2017

My car was repaired satisfactorily and within a reasonable time frame.

by - Verified Customer September 26, 2017

Check engine light was fixed same day. Great service!

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by - Verified Customer September 24, 2017

Love the way I was treated, Mickel new what to do and he handled things well, very happy with his service!!!

by - Verified Customer September 21, 2017

Quality work with fair price and finish the lob on timely manner.

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by - Verified Customer September 19, 2017

I'd refer friends & family to Purrfect Auto Repair for their kindness, honesty and friendly. Thanks!

by - Verified Customer September 18, 2017

I paid $35 dollars to have them take a look at the fuses. They didn't put the bolts back in and I don't know where they left them. They didn't fix anything. They wanted to charge me $120 to run some electrical test that wasn't really needed. I decided to just pay the $35 and leave. I went to another shop and only paid $35 to have them fix the lights in an hour.

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by - Verified Customer September 18, 2017

nice friendly staff, price was fair but basically the same as a dealer quote

by - Verified Customer September 14, 2017

Thank you for the fast and efficient service.

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by - Verified Customer September 14, 2017

excellent

by - Verified Customer September 12, 2017

Purrfect Auto was nothing less than completely honest with me. I have been to other car repair shops in the past, and can see a distinct difference. They do not look for items to fix as other repair shops do. They will fix what you ask them to fix and not charge you for unnecessary repairs , for which auto dealerships are infamous. They also provided me with a 2-year warranty on their work. I will go there again for my auto repair needs.

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by - Verified Customer September 12, 2017

I had a strange issue with my dashboard going out and the team at Purrfect Auto was able to determine the cause and get it fixed quickly and cost effectively.

by - Verified Customer September 07, 2017

Will come back again

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by - Verified Customer September 06, 2017

poor cust svc. Confused front desk attendant. Quote too high compared to other shop who does better job

by - Verified Customer September 05, 2017

David text me about the work I had done. I text him back with a bit of a concern and never heard back from him.

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by - Verified Customer September 05, 2017

Minor wobble continued even after new shocks installed. Brakes didn't squeak before shop visit but afterward squeaked a lot.

by - Verified Customer September 05, 2017

Purrfect Auto overcharged us for work and materials replaced and did not provide an accurate answer of when the car would be ready and tried to scam us into doing unnecessary repairs. Terrible experience.

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by - Verified Customer September 01, 2017

Arrived for the first time without a reservation on a Sat. morning and Dave and team were able to assess the rear brakes on my 2003 Infiniti FX, and pretty quickly I might add. Dave's estimate was significantly less than what Infiniti's service center quoted me so I authorized the work and within a few hours time the rear brake pads were replaced, rotors resurfaced and tires rotated and the car feels great. Dave is super friendly and when I asked him about a different, expensive repair, he did not recommend going through with it since my car is 14 going on 15 years - I appreciated the honesty. Definitely coming back for future repairs - thank you Dave & team!

by - Verified Customer August 31, 2017

Work was done while I waited and it didn't take too long. Recommendations were given for future service, with an explanation, which I appreciated since my care is very old.

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by - Verified Customer August 30, 2017

Very reasonable price. Fast service and nice staff!

by - Verified Customer August 30, 2017

I had a great experience with my oil change! I will definitely be using them for any of my future repairs for my car.

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by - Verified Customer August 30, 2017

Work was good.

by - Verified Customer August 28, 2017

1 bad item - had to go back to get tire pressure light reset after buying tires. Good, have been taking my 2 cars there for 5 years and work has been good.

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by - Verified Customer August 27, 2017

Thank u !

by - Verified Customer August 22, 2017

Happy with work.

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by - Verified Customer August 22, 2017

Good work car drives nicely

by - Verified Customer August 22, 2017

This is the first time I have used this place. I will return for maintenance and future repairs.

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by - Verified Customer August 21, 2017

Been coming about 20 years, never try and sell you repairs you do not need.

by - Verified Customer August 18, 2017

My alternator went out, so I had my car towed there, a little on the pricey side but fair and honest

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by - Verified Customer August 16, 2017

Needed adjustment on the timing. Dropped the vehicle off in the afternoon and was called within and hour or two that the vehicle was ready. This allowed me to get it SMOG checked same day. Good work, done timely. Thank you. Chris Evans

by - Verified Customer August 14, 2017

Very Good Service Overall.

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by - Verified Customer August 14, 2017

great

by - Verified Customer August 13, 2017

whenever i go with a complaint my payment will be 700$ plus with this service center. Unless we get an opinion from a couple of workshops I cannot evaluate if all recommendations by this guys are mandatory. But they always respect warranty and fix things for free which are under warranty. They also respect AA discounts.

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by - Verified Customer August 13, 2017

Great service. Fair price. Can't ask for anything more

by - Verified Customer August 11, 2017

Very good visit, would highly recommend Purrfect Auto.

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by - Verified Customer August 10, 2017

All of the staff so far have always done a great job. Thank you.

by - Verified Customer August 07, 2017

Having had minor work done here before went in to have major service done (replace water pump). It was not done correctly and I had to return the next day to fix more damage caused by their mechanic. Obviously it should never have gotten to that point, but to their credit I was provided with a rental car (from Enterprise next door) and repairs were done without haggling, although it took several extra days. Had I never been there before and gotten good service I would not go back or recommend, but they are probably worth another try based on their willingness to make their mistake right and fair prices.

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by - Verified Customer August 01, 2017

I came for a smog check. was done fine, just took a little long.

by - Verified Customer July 31, 2017

Everyone is nice, but I was told that other places would not have not charged me at all or a lot less for seeing why my engine light was on. Turns out what they found was going to cost me over $1700 and found someone that would fix my car for way less. But I did like them and not a bad place at all just too expensive.

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by - Verified Customer July 30, 2017

Dependable and reliable service on time

by - Verified Customer July 27, 2017

Value for your money..

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by - Verified Customer July 27, 2017

excellent customer service and excellent work.

by - Verified Customer July 26, 2017

Went in for oil change and 60-point inspection. Staff was friendly, oil change and inspection were done within an hour. Positive experience.

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by - Verified Customer July 21, 2017

Staff seems honest and upfront

by - Verified Customer July 19, 2017

The counter was harsh at first but they were good at the end

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by - Verified Customer July 19, 2017

After 15 years taking car to new repair shop

by - Verified Customer July 18, 2017

Went in for a parking brake adjustment they quoted around $40. They called later saying the job would be more difficult and would cost 3 times as much at $120. I declined the job but they still charged me $20 just for looking.
I took the car to my main mechanic and they did the job for $60.

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by - Verified Customer July 16, 2017

Satisfactory service performed

by - Verified Customer July 11, 2017

Efficient service and caring staff.

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by - Verified Customer July 09, 2017

Got my oil changed here twice! the customer service was efficient. The best price for an oil change in town :)

by - Verified Customer July 06, 2017

I'm very happy with service.

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by - Verified Customer June 19, 2017

Quick and efficient.

by - Verified Customer June 19, 2017

I was happy with the repairs and the cost.

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by - Verified Customer June 18, 2017

Michael was very proficient and courteous. He returned phone calls and delivery of the car was on time.

by - Verified Customer June 18, 2017

Not happy about the phone quote of $400 for a decarb......but when I picked it up the written quote stated $166.32 way off of the $400. I would have approved the $166.

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by - Verified Customer June 12, 2017

Good service and AAA price.

by - Verified Customer June 09, 2017

Very good, as always.

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by - Verified Customer June 08, 2017

Ever since the older employee retired, things are a bit fishy to me. They diagnose my car with something they service only 2 years ago. I will go and get a second opinion for sure.

by - Verified Customer June 07, 2017

It is economical service. Customers need to feel the quality, need the front desk to explain more about the auto repair and it starts with details.

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by - Verified Customer June 06, 2017

I needed an oil change. It was done quickly and everyone was very nice.

by - Verified Customer June 05, 2017

Great customer service and tasks needing to be done were done.

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by - Verified Customer June 05, 2017

Good service. It was quick.

by - Verified Customer June 04, 2017

Most of the assessment about our car was okay. But we were surprised at the recommendation regarding brakes and tires. Upon a second inspection by a different repair shop, we found out that the brakes were alright and the tires were okay for next 10-15K miles.

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by - Verified Customer June 01, 2017

Friendly and helpful (:

by - Verified Customer May 31, 2017

It was great.

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by - Verified Customer May 18, 2017

They provided a reasonable effort in diagnosing and repairing my car within their capabilities and limitations.

by - Verified Customer May 17, 2017

I came in unscheduled and was pleased with the courteous and professional treatment at the front desk and short time it took to complete the service I requested.

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by - Verified Customer May 16, 2017

Happy with the price, length of service, and customer interaction.

by - Verified Customer May 15, 2017

Very smooth.

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by - Verified Customer May 11, 2017

They replaced parts without diagnosing the problem. Charged, without authorization, for testing alternator and charged for replacement. The problem remained and later, thru another repair shop, discovered that it was not the alternator problem. So I paid extra for testing, paid for towing, paid for removal of alternator they replaced.

by - Verified Customer May 07, 2017

As per usual excellent service.

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by - Verified Customer May 07, 2017

Knowledgeable, fast service.

by - Verified Customer May 07, 2017

Very friendly, fast service.

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by - Verified Customer May 05, 2017

Great always reliable and they do a great job.

by - Verified Customer May 05, 2017

Good.

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by - Verified Customer May 04, 2017

Purrfect Auto serviced my car expertly. They are always personable and polite, and never pressure me toward unnecessary "extras".

by - Verified Customer May 04, 2017

Very professional up front about the repairs.

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by - Verified Customer May 03, 2017

Quick and answered any questions I asked.

by - Verified Customer May 02, 2017

The service is very good.

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by - Verified Customer April 30, 2017

I waited about 20 minutes for the customer in front of me and they couldn't take me for smog due to the age of my car. Previous visit was great for my second car smog.

by - Verified Customer April 28, 2017

Quick smog check.

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by - Verified Customer April 27, 2017

Fast service, accurate service and repair recommendations but expensive.

by - Verified Customer April 21, 2017

Very kind, very helpful. More than willing to explain to you all your options to try and get you the best deal while also keeping your automobile up and running smoothly.

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by - Verified Customer April 20, 2017

Service was performed as stated.

by - Verified Customer April 16, 2017

Very poor service and they don't do a good job at all .. if they fix one part and another part breaks and they charge extra for fixing it. Not worth it.

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by - Verified Customer April 14, 2017

Great costumer service, fast and efficient.

by - Verified Customer April 12, 2017

Good service.

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by - Verified Customer March 29, 2017

Great shop.

by - Verified Customer March 29, 2017

Good service and friendly.

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RepairPal Scorecard
93
OVERALL QUALITY SCORE

24
month
Nationwide
warranty
24
month
Local
warranty
TECHNICAL ABILITY
91
TOOLS & EQUIPMENT
97
CUSTOMER SERVICE
94
CUSTOMER AMENITIES
95

The Tustin location of Purrfect Auto Service has been serving the local community since 2008. This RepairPal Certified shop features an experienced and well-trained team led by an ASE certified Master Technician. Repairs performed here can range from minor and major mechanical repairs, to check engine light diagnosis and repairs, To state smog inspections, as well as your scheduled maintenance needs. All this work is backed by a 24-month / 24,000-mile warranty for your peace of mind. Our survey of their recent customers revealed a group who describe the team here as “courteous”, “professional”, “friendly”, "reliable", and “helpful”. A local shuttle service, rental cars, early bird drop-off, Saturday business hours, and a waiting area with wireless Internet are also available for your convenience.


Details

SPECIALTIES

  • AC/Heating
  • Alignment
  • Check Engine Light
  • Diagnosis
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Smog/Emissions Testing
  • Timing Belts
  • Tire Sales/Repair
  • Transmission Repair
+ More

AMENITIES

  • AAA Member Discount
  • Coffee
  • Early Bird Dropoff
  • Financing
  • Open Saturday
  • Open Weekends
  • Rental Car
  • Se Habla Espanol
  • Service Guarantee
  • Shuttle
  • Warranty Accepted
  • Wireless Internet
+ More

AFFILIATIONS

  • WORLDPAC

MESSAGE FROM THE SHOP

We are a family owned auto repair & service facility serving the local community in Tustin and Irvine for over 16 years.

Our team of professionals features 2 ASE-certified master technicians plus ASE certified mechanics so you can be confident that the person working on your car is familiar with the most current diagnostic equipment and knows how to do the job right the first time.

We are so confident in the quality of our work that we offer a 24month/24,000 mile warranty on just about all of our repairs.

Our focus is on you, our customer. We will always take the time to explain what is wrong with your car in terms you can understand. We won't recommend any repairs your car doesn't need and we maintain strict vehicle service history reports so we can monitor changes in your car to be better prepared to explain to you when and why certain repairs need to be made.

Purrfect Auto of Tustin is an AAA Auto Approved Repair shop and has an 'A' rating with the Better Business Bureau.

MAKES WE SERVE

  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • FIAT
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Porsche
  • Ram
  • Saab
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
+ More

Map
Get Directions to Purrfect Auto Service - Edinger Ave