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Integrity Automotive and Diesel

RepairPal Certified Shop in Tucson

Integrity Automotive and Diesel

13 Verified Reviews
(520) 895-4701
4455 W Ina Rd
Tucson, AZ 85741 USA
Hours
Su
Closed
M-F
7:30am to 6:00pm
S
Closed
Auto Repair Experience
  • Troy Rupp, Manager
  • Established 2006
  • 4 Auto Repair Mechanics on Staff
  • 4 ASE Certified Auto Technicians
  • 2 ASE Master Auto Technicians
  • 69 Years of Car Repair Experience
Integrity Automotive and Diesel Reviews
13 Ratings
5
(9)
4
(1)
3
(0)
2
(2)
1
(0)
Kathy
12/07/17
Verified Customer
Very knowledgeable service desk staff and jobs done well and in a timely manner.
Reply from Integrity Automotive and Diesel
by IntegrityAutomotiveandDiesel, April 26, 2018

Thank you, we appreciate your business and time.

Jeff
10/19/17
Verified Customer
I went in for a front end alignment and a LOF and was told the rack and pinon gear was leaking, the work was under warranty and was fixed at no cost to me except for the LOF. The work was done ahead of schedule. A great team of techs.
Reply from Integrity Automotive and Diesel
by IntegrityAutomotiveandDiesel, April 26, 2018

Thank you we appreciate your business. We are happy this issue was fixed and done ahead of schedule.

Maggie
11/16/17
Verified Customer
I have always liked the service I have gotten at Integrity. Blue is my man
Reply from Integrity Automotive and Diesel
by IntegrityAutomotiveandDiesel, April 26, 2018

Thank you, Blue is a outstanding service writer and we appreciate your business.

Joann
11/02/17
Verified Customer
I once thought this was an excellent shop but since construction began, it seems they are adding services or repairs to increase their revenue. I think they add unnecessary repairs and are charging too much. I know they have to stay in business but they will lose my business if I don't trust them.
Reply from Integrity Automotive and Diesel
by IntegrityAutomotiveandDiesel, April 26, 2018

We are sorry you feel this way Joann. But honestly we have not raised our prices due to road construction in our area. In fact we lowered some of the services items before the construction started to help our customers as the economy was struggling also at that time and have not raised our prices sense construction started . Your issue was a water pump and the largest bill you have had with us, in saying that it is sticker shock when your bill is over a certain amount you are not use to paying and we understand that. We NEVER add unnecessary repairs or services ! Ever.... that is why we name our company Integrity Automotive & Diesel, we take pride in our family own business and if you read our reviews over and over we are given compliments on how we did not over charge them or went out of our way to help them. Our staff will always give you the choice to have a repair or service, you are never forced or talked in to anything. We explain the issue and it is you the customers choice to have it done. Our pricing is right in the middle of the area we service, we always take the time to see what our area is charging. Our prices are very upfront and you always know what your bill will be before going out the door and before we start any repair or service. We appreciate your business over the years and hope to see you again.

Warren
11/17/17
Verified Customer
Great Company with people who care.
Reply from Integrity Automotive and Diesel
by IntegrityAutomotiveandDiesel, April 26, 2018

Thank you we appreciate your business. The heart of our business is our customers, we are here for you and caring about doing the right thing.

Linda
11/17/17
Verified Customer
Everyone was very nice but the bill was more than expected
Reply from Integrity Automotive and Diesel
by IntegrityAutomotiveandDiesel, April 26, 2018

Linda we are sorry you felt is was more than you expected. Sometimes of issue can add when you feel its a "simple or easy fix" Cars of today are very computer dirven, fixes are not as easy as they were 10 years ago. We appreciate your business .........

Paul
10/31/17
Verified Customer
Been with you for many years, will remain one of your customers.
Reply from Integrity Automotive and Diesel
by IntegrityAutomotiveandDiesel, April 26, 2018

Paul we appreciate you being a long time customer and putting your trust in us, Thank you.

Ted
10/24/17
Verified Customer
Integrity Automotive & Diesel is the best shop I have visited in the 15 years I have lived in Tucson. I will not take my vehicles to any other shop. They have done a 'FANTASTIC' job with all my vehicles through all these years. Yes, Integrity is the best!!!!
Reply from Integrity Automotive and Diesel
by IntegrityAutomotiveandDiesel, April 26, 2018

Thank you Ted, we appreciate all your vehicles! and you. We look forward to seeing you on your next visit.

Susan
10/20/17
Verified Customer
Integrity does great work!! I always recommended them to family and friends.
Reply from Integrity Automotive and Diesel
by IntegrityAutomotiveandDiesel, April 26, 2018

Thank you Susan for your trust in recommending us and being a good customer and friend. We try to treat everyone like its our family and how we would like them treated. We look forward to your next visit.

Bill
01/22/18
Verified Customer
well done!!
Reply from Integrity Automotive and Diesel
by IntegrityAutomotiveandDiesel, April 26, 2018

Thank you Bill, we appreciate your business.

Ruben
12/22/17
Verified Customer
I feel that the cost was really high for the work you did. When I mentioned my concerned I was told that if I didn t like it I could get my truck towed somewhere else. Did even want to discuss to at least help me understand why the cost was so high
Reply from Integrity Automotive and Diesel
by IntegrityAutomotiveandDiesel, April 26, 2018

We are sorry you feel this way Ruben. The Service writer did go over everything with you at the time of your visit, we are sorry if there you feel was not enough information for you to understand all the repairs. Looking back at your visit in 2017 we see there where many issues with this truck and we understand it is hard to hear a long list of issues and process the end cost. We never suggested you "tow" it somewhere else, I am sorry you feel that way and hope all your issues were resolved.

David
11/28/17
Verified Customer
Always been and still satisfied with service.
Reply from Integrity Automotive and Diesel
by IntegrityAutomotiveandDiesel, April 26, 2018

Thank you David we appreciate your business and look forward to helping you on your next visit.

Schedule an Appointment with Integrity Automotive and Diesel
Select a date and time
Please provide date and time
Need an appointment for today? Call the shop directly at (520) 895-4701
Need an appointment for today? Call the shop directly at (520) 895-4701
RepairPal Scorecard
95
Overall Quality Score
Group 5 Created with Sketch.
24-month / 24,000-mile warranty
Technical Ability
99
Tools & Equipment
97
Customer Service
94
Customer Amenities
93
Integrity Automotive and Diesel has been serving the community of Tucson and the surrounding area since 2006. During this time they have developed a loyal following of satisfied customers who described this shop to us as "friendly”, “courteous”, “honest”, “knowledgeable” and "professional". This location features a team of automotive professionals whose commitment to ongoing training and ASE Certifications ranks with the best. An investment in the necessary tools and diagnostic equipment helps make them capable of repairs ranging from tires and wheel alignment, to minor and major mechanical repairs, to check engine light diagnosis and repair, as well as your scheduled maintenance needs. Repairs are covered by a 24-month / 24,000-mile warranty for your peace of mind. A local shuttle service, rental vehicles, early bird drop-off, Saturday business hours, and a waiting area with wireless Internet are also available for your convenience.
Details
Message From the Shop
"It is the mission of Integrity Automotive & Diesel to provide extra ordinary service to our customers, a safe and enjoyable workplace for our employees, and an ethical environment that creates opportunity for all." We want your business by earning your trust To do this, we will always keep your needs first. We will advise you of any areas of concern that may be safety related in the near future. After an inspection on your vehicle, any required repairs will be discussed with you for your understanding and approval. No repairs will be performed without your informed consent. We will perform only the repairs your vehicle requires. We will install only the highest quality, name brand parts at fair prices. All parts installed by our professionally trained technicians will meet or exceed original equipment specifications and will be backed by our Integrity Auto & Diesel Worry-Free Warranty. We are family owned and operated. With over 40 yrs of experience in the automotive & diesel field.
Specialities
  • AC/Heating
  • Alignment
  • Check Engine Light
  • Diagnosis
  • Hybrid/Electric
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Timing Belts
  • Tire Sales/Repair
  • Transmission Repair
Amenities
  • Early Bird Dropoff
  • Rental Car
  • Service Guarantee
  • Shuttle
  • Wireless Internet
Makes We Serve
  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • FIAT
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Porsche
  • Ram
  • Saab
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
Affiliations
  • ASA
  • Bosch Service Network
  • WORLDPAC
Map
Get Directions to Integrity Automotive and Diesel
Schedule an Appointment with Integrity Automotive and Diesel
Select a date and time
Please provide date and time
Need an appointment for today? Call the shop directly at (520) 895-4701
Need an appointment for today? Call the shop directly at (520) 895-4701
What verified customers have to say about Integrity Automotive and Diesel
Would recommend to a friend
93%
Car was ready when promised
99%
Did not feel sales pressure
91%
Car was fixed correctly the first time
97%
Customer was treated respectfully
97%
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