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Auto-Lab Troy

RepairPal Certified Shop in Troy

(248) 266-9569
2790 W Maple Rd
Troy, MI 48084 USA
"They had really good customer service, and I was very happy. I remember that they were really quick, and very nice and personable."
— Heidi, a Verified Customer
Hours
Su
Closed
M-F
8:00am to 6:00pm
S
8:00am to 4:00pm
Auto Repair Experience
  • Mark Stull, Owner
  • Established 2010
  • 3 Auto Repair Mechanics on Staff
  • 85 Years of Car Repair Experience
Auto-Lab Troy Reviews
33 Ratings
Displaying 1 - 15 of 32reviews
Beltf
06/13/16
Verified Customer
I was extremely satisfied. I think they are brutally frank and honest. They only work on what needs to be worked on. The staff there is extraordinarily customer friendly.
Antonio
06/07/16
Verified Customer
I give them a ten. It is always good at Auto Lab. They have good customer service. The service is excellent. They have your car done at the time that they say they will. I go there for everything that I need.
Sergio
06/06/16
Verified Customer
They did a pretty good job. I mean they did good work for the money that I paid. It was just good.
Ayanna
06/04/16
Verified Customer
It was good. They did fine. It was service I appreciated. They did what I needed done.
06/03/16
Verified Customer
I had them change the oil in my transmission. I think they used the wrong oil because a week later the transmission went out. I won't be taking it back to them to fix it and I would not recommend anyone let them work on their transmission. I have had lots of work done there in the past and never had a problem until the last time I went there. I just had a bad experience last time.
Reply from Auto-Lab Troy
by AutoLabTroy, September 09, 2016

We appreciate your business and it was unfortunate that your transmission failed 6 weeks after the fluid was changed. We use a high quality synthetic transmission fluid that meets your Honda vehicle spec Z-1. There was no chance that we used the wrong fluid in your vehicle. It was noted on your receipt that your PCM was failing. This is the computer that controls your transmission and engine. This may have caused your transmission to fail.

05/15/16
Verified Customer
They are good there. They get you in and out and are conscience of me while I am there, so I can say they are good. Apart from this, they should make the rates they charge better so that they can attract more customers.
Reply from Auto-Lab Troy
by AutoLabTroy, September 09, 2016

Thank you for your business. We try very hard to make sure our customers are satisfied. We do run several specials through out the year on different services. You can find our monthly specials on our website at WWW.TROYAUTOLAB.COM for services like oil changes, brakes, flushes, etc. You may also find some of our specials in the TROY GAZZETTE. We currently have manufacture rebates on tires, Struts and exhaust that we are happy to pass on to our customers.

Howard
05/10/16
Verified Customer
I would give them a rating of a ten. They offer first rate service. They are always very accommodating and easy to deal with. I always go back to them.
Nick
05/04/16
Verified Customer
I think they were very professional and extremely attentive. We got a loaner car. I was very happy with that.
Larry
04/29/16
Verified Customer
I was warmly received. They remembered me. They do special efforts for the customer. They got me in and out right away.
04/27/16
Verified Customer
The facility was clean but the guys running the place didn't seem very friendly. They didn't honor the promises from the other Auto Lab. So, I guess that is what bothered me the most.
Reply from Auto-Lab Troy
by AutoLabTroy, September 09, 2016

Thank you for your business. I am sorry you had a bad experience. We strive for customer satisfaction. Most Auto Lab's are independently owned and operated so we don't have much control over what was promised at another facility. We do promise quality work at a fair and honest price. Please give us a call if you have any questions or concerns about future repairs.

Lynn
04/19/16
Verified Customer
I find Glen to be exceptional. He took the time to explain the work they did. They all were nice and finished the job in a timely manner. They do a good job and I would recommend them to anyone because they are friendly.
Kyle
04/16/16
Verified Customer
It was very good. They seem professional. They did good work in a timely manner. They gave me a good assessment of what needed to be done in the future. They lent me a vehicle to drive while my car was being repaired. My expectations were met in terms of major needed repair.
Cathy
04/15/16
Verified Customer
I had my steering column and my entire exhaust replaced on my ninety-six Caddilac. They took very special care of my car while they worked on it. The did the work very promptly. They even provide me with a loaner car when I need one. They are wonderful I feel like I cannot say enough good things about them.
Robert
04/15/16
Verified Customer
It was good. They fixed my car in the time that they said they would.
Hiba
04/13/16
Verified Customer
It was a good experience. I didn't wait too long.
Schedule an Appointment with Auto-Lab Troy
Select a date and time
Please provide date and time
Need an appointment for today? Call the shop directly at (248) 266-9569
Need an appointment for today? Call the shop directly at (248) 266-9569
RepairPal Scorecard
89
Overall Quality Score
Group 5 Created with Sketch.
12-month / 12,000-mile warranty
Technical Ability
91
Tools & Equipment
93
Customer Service
87
Customer Amenities
93
Auto-Lab was established in 2008 and has been providing Troy and the surrounding area with quality automotive repairs ever since. This RepairPal Certified shop features a team of very experienced, highly trained technicians who are equipped with the tools and diagnostic equipment necessary to perform a wide range of repairs. These repairs can range from minor and major mechanical repairs, to tires and wheel alignment, to check engine diagnosis and repairs, as well as your scheduled maintenance needs. This work is backed by a 12-month / 12,000-mile warranty for your peace of mind. Our survey of their recent customers revealed a group who describe the team here as: “excellent”, “friendly”, “honest”, and “helpful”. A local shuttle service, rental & loaner cars, early bird drop off, and Saturday business hours are available for your convenience.
Details
Message From the Shop
Auto Lab Troy is your dealership alternative for car repair where you get factory recommended services without the dealership price. We are proud of our reputation for quality and reliability. We do all types of repairs including maintenance, brakes, struts, exhaust, engine repairs, transmissions, batteries and more. We have ASE certified Master technicians with over 80 years combined experience. With our advanced diagnostic equipment, years of experience and our technical training, this allows us to fix what the other guys cant.Our nationwide 12 month-12,000 mile parts and labor warranty is available at over 30,000 locations in the United States. We have a local shuttle that can drop you off or pick you up. We have a few loaner vehicles on site for our customers use at no charge while their car is being serviced. All our services include 6 months of roadside assistance for free to help with towing, flat repair, fuel, jump starts. Give us a call and make an appointment today.
Specialities
  • AC/Heating
  • Alignment
  • Check Engine Light
  • Classic Car Repair/Restoration
  • Diagnosis
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Timing Belts
  • Tire Sales/Repair
  • Transmission Repair
  • Windshield/Glass
Amenities
  • Car Delivery
  • Car Pickup/Dropoff
  • Child Friendly
  • Coffee
  • Early Bird Dropoff
  • Financing
  • Free Estimates
  • Free Multi-Point Safety Inspection
  • Heated Waiting Room
  • Loaner Car
  • Open Saturday
  • Rental Car
  • Senior Discount
  • Service Guarantee
  • Shopping Nearby
  • Shuttle
  • Warranty Accepted
Makes We Serve
  • Acura
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • FIAT
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Lexus
  • Lincoln
  • Mazda
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Porsche
  • Ram
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
Affiliations
  • iATN
Questions Answered by Auto-Lab Troy
Where Is The Crankshaft Positioning Sensor Located At On A 2009 Buick Lucerne 3. on 2007 Buick Lucerne
This is Mark from autolab in troy. The crankshaft position sensor is located on the left side of the motor near the radiator. Please call me to set an appointment if you would like this part replaced.
2486437690.
Thank you
What Happened To A/C In My 97 Aucra Rl. A/C Worked Fine Last Summer. on 1997 Acura RL
Well it could be many things. We need to find out if you stem is full and then that will tell us if you need to have a leak repaired or some electrical diagnostic work done. Please do not install any freon from the auto parts store. They contain a sealant that will damage your system and also damage our ac equipment. You can call us at 248-643-7690 and schedule an appointment.
P0421 After Exhaust Leak Fix on 2003 Mitsubishi Eclipse
Your car should be safe to drive. That code means that the warm up cat convertor efficiency is low. Possible causes are a cat convertor that is deteriorating, an oxygen sensor failure or an exhaust system leak..Some testing is in order. If the car is acting sluggish, you may want to bring it in soon to have it looked at. Convertors can get so bad that it can cause that vehicle not to start at all. Please give me a call if you require furthur assistance 248-643-7690 Glenn Auto Lab of Troy.. .
Pt Cruiser Is Pushing Radiator Fluid Out Of The Reservoir . on 2006 Chrysler PT Cruiser
A bad head gasket is most likely the problem. It needs to be diagnosed. We perform this service often. Please give us a call and set up an appointment at 248-643-7690.Ask for Glenn.
2013 Explorer Transmission on 2013 Ford Explorer
It could be a few different things. An electronic solenoid malfunction could cause that problem. There could be an internal mechanical issue with the transmission. Some testing needs to be done. If its high mileage, it may be time for a new transmission. Give us a call at 248-643-7690
Right Side Back Passenger Door Has A Medium Dent Will It Effect Car Functioning on 2008 Ford Fusion
I would check and make sure the window and locks work properly. Also make sure the door closes properly and there are no gaps around the door. You dont want water coming in if it rains and creating mold on the carpet. We perform pre-purchase inspections on vehicles before cars are performed. It is a comprehensive inspection of a check list of brakes, suspension, electrical, mechanical inspections. This way, you know what you are buying and related issues you may have. I will say, most people are surprised at what we find and thank us in the end. We save them from making a bad purchase or give them negotiating room with the buyer. Let us know if we can be of ant help.


Auto Lab Troy 248-643-7690
Dodge Durango Crew Sometimes Won't Start Or Sometimes Is Hard To Start. on 2011 Dodge Durango
Without doing some electrical testing, its just a guessing game. The vehicle needs to be in a no start condition to diagnose. You would have to be prepared to leave the vehicle. You need to take it to a repair facility that does diagnostic work. Give us a call. Im sure we can help you. 248-643-7690
Car Vibrates Tremendously In Park Idle And While Driving No Check Engine Light on 2008 Ford Focus
The front engine mount can cause a severe vibration. Give us a call if you would like us to inspect it. 248-643-7690
Where Is Blower MOTOR Located on 1993 Dodge Dynasty
It is located under the dash on the passenger side. Because the blower motor does not work, doesn't mean that is your problem. The blower switch could be bad. The blower resister could be bad. You could also have some faulty wiring. Some testing needs to be done before any parts are replaced. Please give us a call at 48-643-7690 or stop in if you are near us. We specialize in electrical problems.
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Schedule an Appointment with Auto-Lab Troy
Select a date and time
Please provide date and time
Need an appointment for today? Call the shop directly at (248) 266-9569
Need an appointment for today? Call the shop directly at (248) 266-9569
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