AIR Import Repairs

(253) 259-2481
60 Verified Reviews

8:00am to 5:30pm


8016 W 27th St
Tacoma, WA 98466 USA


  • John Smith, Owner
  • Established 2004
  • 3 Auto Repair Mechanics on Staff
  • 1 ASE Master Auto Technician
  • 68 Years of Car Repair Experience

AIR Import Repairs Reviews


60 Verified Reviews
5 stars
4 stars
3 stars
2 stars
1 star
by - Verified Customer December 28, 2017

Very knowledgeable staff . My van drives better than ever now, I m stoked! My other car is going in next!

by - Verified Customer December 28, 2017

Great independent BMW shop

by - Verified Customer December 20, 2017

I am extremely happy with AIR's car care service!

by - Verified Customer December 05, 2017

Very pleasant staff.

by - Verified Customer December 03, 2017

Highly recommend!

by - Verified Customer November 30, 2017

These guys take really good care of our cars.

by - Verified Customer November 26, 2017

AIR is a great local repairs shop. They know bmw and they treat people with respect.

by - Verified Customer November 09, 2017

service completed the right way for the right reasons.

by - Verified Customer November 08, 2017

Awesome shop

by - Verified Customer October 26, 2017

Don, Karlo, and John all exhibit excellent skills and knowledge and customer service has been great.

by - Verified Customer October 25, 2017

Excellent service.

by - Verified Customer October 24, 2017

John, Karlo and the team always do a great job at a better price than the dealerships.

by - Verified Customer October 19, 2017

I had some diagnostic work done on the emission system.

by - Verified Customer October 11, 2017

Quick and easy to communicate with.

by - Verified Customer October 03, 2017

All good to go!

5 verified customers did not leave comments but provided these ratings:
by Norm, Chris
by David, Ben
by Mike
by - Verified Customer September 20, 2017

Carlo is very professional and goes out of the way to help above and beyond!

by - Verified Customer September 18, 2017

It's was a pleasant visit , the only issue is parts are price twice as much as regular part store ...

by - Verified Customer September 18, 2017

AIR did a great job. It was a minor thing and they were able to slip me right in that day when I called, which was very helpful.

by - Verified Customer September 14, 2017

AIR is the best mechanic I have ever dealt with. The price came in under the original estimate, the work was (and has always been) top-notch, and while they informed me of all repairs that needed to be made, they also let me know what was truly necessary in order to get my car running again, with no pressure to do more. These mechanics operate with integrity, honesty, and kindness and I will stick with them as long as my car runs! Thank you, AIR.

by - Verified Customer September 05, 2017

Thank you! You are too good because it took me longer than I wanted to get in for service. I guess that is a good thing.

by - Verified Customer September 05, 2017

Good work, fair price.

by - Verified Customer August 31, 2017

As always, I am happy.

by - Verified Customer August 28, 2017

John has assembled a good team.

by - Verified Customer August 17, 2017

Always a pleasure working with Carlo!! He's extremely helpful and very patient.

by - Verified Customer August 16, 2017

Super service in every respect from a well-established repair shop ... Two thumbs-up here!

5 verified customers did not leave comments but provided these ratings:
by Norm, Chris
by David, Ben
by Mike
by - Verified Customer August 14, 2017

Stayed open late to ensure I was able to pick up my car. Thanks!

by - Verified Customer August 10, 2017


by - Verified Customer August 10, 2017

I have always found this shop professional and skillful.

by - Verified Customer August 09, 2017

I had a vibration coming from the front wheels/steering in my 91 BMW. They inspected the steering system and found bad seals/wear to the steering rack. I took it as an opportunity and had a z3 steering rack swapped in. The work was done quickly and very well, but the tighter rack actually worsened the vibrations, quickly isolated to the wheel hubs. Those were changed, and the problem was solved. I don't mind not finding it first, I was going to be doing the swap anyway, it just advanced the timing. I see this as mistaken causality in the troubleshooting. I.e. there were multiple problems, but the first one found could have been the sole cause, so it was the only focus until it was corrected. On a 28 year old car, there are probably quite a few things like that steering rack, a little bad, but not enough to stop working or be noticed without inspection

by - Verified Customer July 06, 2017

Guys know their German cars well. I may not always like their diagnosis but I trust they are not trying to oversell me either.

by - Verified Customer July 02, 2017

Back brakes replaced. Great job & fair price.

by - Verified Customer June 28, 2017

Excellent. Reasonable price, fixed a leaking tire at the same time no more $. Pretty fast, nice clean shop, can re-set your BMW computer...I'll be back.

by - Verified Customer June 26, 2017

Fixed many things but didn't fix the problem?

by - Verified Customer June 12, 2017

Excellent customer service and attention to auto repairs.

by - Verified Customer June 08, 2017

Always top service, a place to trust to get it done right.

5 verified customers did not leave comments but provided these ratings:
by Norm, Chris
by David, Ben
by Mike
by - Verified Customer June 07, 2017

Completed as promised.

by - Verified Customer June 06, 2017

We have used AIR's service since 2005 & have been very pleased with their work.

by - Verified Customer June 06, 2017

John and his staff will go to any lengths to resolve a repair or any issue with your vehicle and do it in a timely manner. Would never deal with the dealership ever again. Having four German vehicles ( Porsche, Audi, and two BMWs) I wouldn't trust them with anyone else but AIR imports.

by - Verified Customer June 04, 2017

Helpful and accommodating staff who is honest and reliable with their service.

by - Verified Customer May 11, 2017

Quick-efficient service and courteous interactions.

by - Verified Customer May 09, 2017

He completely changed my driving safety and comfort with a simple change in tire pressure. WHAT A DIFFERENCE!!!

by - Verified Customer May 01, 2017

Thorough and fair and always upfront about what needs to be done and what we don't know without more work.

by - Verified Customer May 01, 2017

They are always professional and helpful with good advice on taking care of our cars.

by - Verified Customer April 26, 2017

John and his team always do a great job of giving timely service and fair estimates of what the work will cost. Really like dealing with them. They have earned and never lost my trust over the 20+ years I have been taking my cars to them.

by - Verified Customer April 20, 2017

Price is best. Service is OK. Shop makes mistakes where we have to make the fixes and not the shop.

5 verified customers did not leave comments but provided these ratings:
by Norm, Chris
by David, Ben
by Mike
by - Verified Customer April 11, 2017

Outstanding & proactive service.

by - Verified Customer April 11, 2017

Hourly rate is almost as much as the dealer and they offer none of the extra's (loaner car) that the dealer has.

by - Verified Customer March 29, 2017

They are the best! I would not take my BMW or VW anywhere else.

by - Verified Customer February 16, 2017

The service was prompt, courteous, and complete.

by - Verified Customer January 25, 2017

The repair on me BMW X5 was done quickly and professionally. The level of clear communication was excellent.

by - Verified Customer January 19, 2017


by - Verified Customer January 18, 2017

Consistently fair and reliable service.

by - Verified Customer January 16, 2017

Repaired my radiator in my 323 BMW.

by - Verified Customer December 14, 2016

Excellent care is given to problems... honest work done there.

by - Verified Customer October 10, 2016

Wonderful service.

5 verified customers did not leave comments but provided these ratings:
by Norm, Chris
by David, Ben
by Mike

RepairPal Scorecard


A I R Import Repairs Performance has been serving Tacoma and the surrounding area since 2004. During this time they have developed a loyal following of satisfied customers who described this shop to us as "wonderful”, “helpful”, “professional”, “outstanding” and "honest". This shop features a team of experienced, dealer trained, and ASE certified technicians. They specialize in the service and repair of most all European makes and models. An investment in the necessary tools and state of the art diagnostic equipment helps make them capable of repairs ranging from minor and major mechanical repairs, to check engine light and computer system diagnosis and repair, as well as your scheduled maintenance needs. Repairs are covered by a 12-month / 12,000-mile warranty for your peace of mind. A local shuttle service, after hours vehicle drop-off, and a waiting area with wireless Internet are also available for your convenience.



  • AC/Heating
  • Check Engine Light
  • Diagnosis
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Timing Belts


  • Early Bird Dropoff
  • Service Guarantee
  • Shuttle
  • Wireless Internet


  • ASA
  • Bosch Service Network


Our mission, at A.I.R, is to provide high quality automotive service at a fair price. We will do that by employing the best technicians and providing them with the best equipment and diagnostic tools available. We want to educate and delight our customers with exceptional service and expertise.


  • Audi
  • BMW
  • Jaguar
  • Land Rover
  • Mercedes-Benz
  • Mini
  • Porsche
  • Saab
  • Smart
  • Volkswagen
  • Volvo
+ More
Question Answered by AIR Import Repairs
Put in battery the right way but only the ...
Sounds like you have blown a fuse able link some where near the battery. Tug on the smaller cables and see if they pull appart. That will be your issue.

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