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European Car Repair

(408) 741-9273
51 Verified Reviews
jaclyn@europeancarrepairs.com

HOURS
07:30
17:30
http://purl.org/goodrelations/v1#Monday
07:30
17:30
http://purl.org/goodrelations/v1#Tuesday
07:30
17:30
http://purl.org/goodrelations/v1#Wednesday
07:30
17:30
http://purl.org/goodrelations/v1#Thursday
07:30
17:30
http://purl.org/goodrelations/v1#Friday
10:00
15:00
http://purl.org/goodrelations/v1#Saturday
Su
Closed
M-F
7:30am to 5:30pm
S
10:00am to 3:00pm

ADDRESS

275 N Fair Oaks Ave
Sunnyvale, CA 94085 USA

AUTO REPAIR EXPERIENCE

  • Jaclyn Imani, Manager
  • Established 1972
  • 2 Auto Repair Mechanics on Staff
  • 32 Years of Car Repair Experience

European Car Repair Reviews

OVERALL RATING

51 Verified Reviews
5 stars
(29)
4 stars
(13)
3 stars
(2)
2 stars
(3)
1 star
(4)
by - Verified Customer January 11, 2018

Best auto shop experience ever.

by - Verified Customer January 08, 2018

Nothint to add.

by - Verified Customer January 08, 2018

Car broke down few days later. No return call or response to my 3 emails.

by - Verified Customer December 28, 2017

Appreciate the fact the she was willing to remain open after hours to accommodate my needs.

by - Verified Customer December 28, 2017

This shop did whatever they had to do to make sure I was satisfied. Best customer service I ve had with a shop.

by - Verified Customer December 21, 2017

Great service and orientation towards with the client's needs. Prices are slightly on the higher side but over all great experience.

by - Verified Customer December 07, 2017

I was very grateful that I could drop my car after 7pm and there was still a store open and someone still working. and the repair was done the next day.

by - Verified Customer December 03, 2017

It was good!

by - Verified Customer November 29, 2017

Professional and courteous.

by - Verified Customer November 02, 2017

staff is friendly but charged me $160+tax without doing anything

by - Verified Customer October 31, 2017

Excellent repair shop for European cars!

by - Verified Customer October 22, 2017

Was expecting car to be at least washed from outside! After paying 1000+ dollars

by - Verified Customer October 19, 2017

Great experience, will be back

by - Verified Customer October 05, 2017

Awesome and informative about my tires. Love the girl at the desk seems so smart and on top of things. Jaclyn is amazing!!

by - Verified Customer October 02, 2017

European Car Repair replaced the front and rear brakes on my Mercedes GL450. They did a great job using OEM parts for $300 less then the dealership. Friendly and responsive staff.

3 verified customers did not leave comments but provided these ratings:
by Maria, Fred
by Sean
by - Verified Customer October 02, 2017

Very good

by - Verified Customer September 28, 2017

Customer service was awesome. Christina and Jaclyn went above and beyond in helping me get a rental car. Thank you to them both!

by - Verified Customer September 25, 2017

Really enthusiastic professional and helpful people from the front desk true the mechanic he show me the exactly part it was feeling on my car.

by - Verified Customer September 17, 2017

Jaclyn and her team did a great job.

by - Verified Customer September 14, 2017

Good experience

by - Verified Customer August 22, 2017

Best European shop around! Strongly recommended!

by - Verified Customer August 16, 2017

Amiable staff, complex car, overall happy experience

by - Verified Customer August 13, 2017

This is a family ownership that really cares about the quality service they provide from mechanic to paperwork. Even a nice bottle of wine! All the great details that you don't see any more are all here.

by - Verified Customer August 03, 2017

GOOD.

by - Verified Customer July 31, 2017

They do good work but the customer service was really lacking. I did not receive calls back when promised, the car was not ready when promised and no calls were received to update me with any information. When I went to pick up the car, I had to wait while the man at the desk shuffled around trying to piece together my paperwork and eventually had to call the owner who I haven't recently seen at the shop in the past 3 visits. They used to wash the car as well and give you a bottle of wine. I'm not too concerned about the wine but the car was unwashed. When I asked the owner about this she said I could bring the car back for a wash which isn't really worth the time or effort. I've had some work done here on occasion and liked their work and customer service but seems like the latter has really suffered.

3 verified customers did not leave comments but provided these ratings:
by Maria, Fred
by Sean
by - Verified Customer July 13, 2017

The shop itself tries really hard to provide good service. The follow-up communication is horrible, you have to call in yourself even if they told you they'd call back later. They need some reception help.

by - Verified Customer June 29, 2017

They don't push me to have repairs unless I ask for them, which I really appreciate.

by - Verified Customer June 23, 2017

Professional.

by - Verified Customer June 15, 2017

Everyone at the shop is so pleasant and helpful. I'm extremely happy that they took their time with my '62 Mini Cooper.

by - Verified Customer June 08, 2017

I was a first-time customer recently, and heard about this place by google maps, along with the reviews that came with it. It was good service! I got to talk to the mechanic briefly when I picked it up, which is always great, and the staff was awesome!

by - Verified Customer May 14, 2017

The customer service is amazing, especially the guy who fixed my car. It was a little pricey, but well worth it; they do amazing work!

by - Verified Customer May 09, 2017

Enjoyed working with Jackie and her team. Everyone is professional, friendly and knowledgeable. Rates were great. Would recommend European Car Repair to all!

by - Verified Customer April 23, 2017

The car runs great after the service. Thank you!!

by - Verified Customer April 19, 2017

Extremely helpful and to the point. Really quick service.

by - Verified Customer April 17, 2017

Everyone was very nice, and they did good work.

3 verified customers did not leave comments but provided these ratings:
by Maria, Fred
by Sean
by - Verified Customer April 16, 2017

My car runs great now. Friendly people here. Price was a little high, but it was good work.

by - Verified Customer April 13, 2017

Very good.

by - Verified Customer April 06, 2017

Everything runs fine, good service, and very fair prices here.

by - Verified Customer April 06, 2017

The shop is reasonably priced and I had a good experience.

by - Verified Customer March 16, 2017

I like to go BMW dealer instead because repairs cost 20 to 30% less but they are repairing unnecessary things and make it same.

by - Verified Customer March 13, 2017

Excellent service, very friendly and knowledgeable staff. Fixed my problem.

by - Verified Customer February 24, 2017

I came in for a service, and at the end, a cap for a valve wasn't there. I'm not sure if cap went missing before or during the service, but the staff was very friendly and respectful about it, and did good work otherwise.

by - Verified Customer February 24, 2017

They are able to identify and fix issues with car correctly.

by - Verified Customer January 12, 2017

Experienced workmen giving in and out detail. Moderate pricing and on time delivery.

by - Verified Customer January 11, 2017

Great customer service, we have been getting our cars serviced at European Cars for many years, with total satisfaction.

3 verified customers did not leave comments but provided these ratings:
by Maria, Fred
by Sean
by - Verified Customer December 26, 2016

Awesome service.

by - Verified Customer October 30, 2016

I had a pleasant experience. The owner was really nice and accommodating.

by - Verified Customer October 17, 2016

Came in for other service but was told my front brakes needed replacing. I authorized the repair but they don't work correctly (they pull strongly unless/until I pump them a couple times). It feels as if they were bled incorrectly. I emailed Jaclyn but received no response.

3 verified customers did not leave comments but provided these ratings:
by Maria, Fred
by Sean

RepairPal Scorecard
92
OVERALL QUALITY SCORE

24
month
Nationwide
warranty
24
month
Local
warranty
TECHNICAL ABILITY
90
TOOLS & EQUIPMENT
93
CUSTOMER SERVICE
89
CUSTOMER AMENITIES
95

European Car Repair was established back in 1972 and has been proudly serving Sunnyvale and the surrounding area ever since. This RepairPal Certified shop features a very experienced and well-trained team who are equipped with the state of the art tools and diagnostic equipment necessary for the European vehicles they specialize in. Repairs performed here can range from minor and major mechanical repairs, to check engine light and computer diagnosis and repairs, to tires and wheel alignment, as well as your scheduled maintenance needs. All this work is backed by a 24-month / 24,000-mile warranty for your peace of mind. Our survey of their recent customers revealed a group who describe the team here as “friendly”, “knowledgeable”, “helpful”, “accommodating”, and "awesome". A local shuttle service, loaner cars, early bird drop-off, Saturday business hours, and a waiting area with wireless Internet are also available for your convenience.


Details

SPECIALTIES

  • AC/Heating
  • Alignment
  • Check Engine Light
  • Diagnosis
  • Muffler & Exhaust
  • Scheduled Maintenance
  • Service & Repair
  • Timing Belts
  • Tire Sales/Repair
  • Transmission Repair
+ More

AMENITIES

  • Car Pickup/Dropoff
  • Car Wash
  • Coffee
  • Early Bird Dropoff
  • Free Multi-Point Safety Inspection
  • Loaner Car
  • Open Saturday
  • Rental Car
  • Se Habla Espanol
  • Service Guarantee
  • Shuttle
  • Towing
  • Warranty Accepted
  • Wireless Internet
+ More

MESSAGE FROM THE SHOP

We will give you a report on what repairs are needed now and what repairs can wait until your next visit.. we only recommend necessary repairs to keep your vehicle performing in top condition. You can rest assured you and your vehicle are in good hands at European Car Repair.

European Car Repair has a shuttle service and free loaner cars available so you do not have to wait for your car to be repaired. European Car Repair also offers door to door service. We are the only independent repair shop that can service your vehicle same day without you ever leaving your home or office we offer Free pick and delivery, Free loaner vehicles, two-year warranty on all repairs. We stand behind the quality of our work. European Car Repair strives to exceed your expectations every time. We pay attention to the details that ensure work is done right the first time.
We also provide “extra mile” services such as towing, courtesy vehicles, shuttle service, and after-hours services to make auto maintenance easier for you. We treat you and your vehicle with personal care, every visit, whether you need routine maintenance or a major repair.

MAKES WE SERVE

  • Audi
  • BMW
  • FIAT
  • Jaguar
  • Land Rover
  • Mercedes-Benz
  • Mini
  • Porsche
  • Saab
  • Smart
  • Volkswagen
  • Volvo
+ More
Question Answered by European Car Repair

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