Cardinal Plaza Shell

RepairPal Certified Shop in Springfield

Cardinal Plaza Shell

531 Verified Reviews
(703) 650-0205
8334 Old Keene Mill Road
Springfield, VA 22152 USA
"I've been going here since 1980 and have been very happy with them."
— Robert, a Verified Customer
Hours
Su-S
6:00am to 9:00pm
Auto Repair Experience
  • Cameron Carter, Manager
  • Established 1969
  • 5 Auto Repair Mechanics on Staff
  • 3 ASE Certified Auto Technicians
  • 91 Years of Car Repair Experience
Cardinal Plaza Shell Reviews
531 Ratings
Displaying 1 - 15 of 494reviews
Elizabeth
12/19/19
Verified Customer
Nice staff interaction.
Patrick
09/13/19
Verified Customer
Awesome staff
Geoffrey
09/09/19
Verified Customer
Friendly, competent, responsive, military discount!
Emily
09/06/19
Verified Customer
I'm happy to find a new shop nearby my home, MUCH faster than Jiffy Lube + I didn't have to wait at the shop while it was worked on, & didn't feel pressured to get additional work done but did receive a recommendation. Will be back!
John
09/02/19
Verified Customer
Always great!
Tracy
09/04/19
Verified Customer
Good
Jerry
08/28/19
Verified Customer
good folks
Luis
08/26/19
Verified Customer
Great customer service
Lea
08/05/19
Verified Customer
Grade A
Sean
08/09/19
Verified Customer
Everything went perfectly fine. A little pricey but good quality service.
Gay
08/08/19
Verified Customer
Great work at reasonable price. Knowledgeable staff do an excellent job. I ve been coming to Cardinal Plaza Shell for 37 years.
Richard
08/08/19
Verified Customer
Fantastic
Rudy
08/04/19
Verified Customer
Excellent as usual.
Don
08/04/19
Verified Customer
The technicians are well trained and do excellent work. The service staff is also very professional. I have for decades recommended Cardinal Plaza Shell to friends, neighbors, and work associates.
Donald
08/04/19
Verified Customer
Everyone was helpful and professional. Cardinal Plaza Shell
RepairPal Scorecard
95
Overall Quality Score
24-month / 24,000-mile warranty
Technical Ability
97
Tools & Equipment
97
Customer Service
94
Customer Amenities
98
We love finding shops that are open on Saturday, but being open on Sunday is almost unheard of. And not only is this shop open seven days a week, they are open until 9pm every day. It doesn't get more convenient than that! At Cardinal Plaza, we found a very dedicated group of technicians who have been together for a long time and have a combined 91 years of experience between them. Three of their five techs are ASE certified and all attend regular training. Cardinal also offers shuttle rides, loaner cars, and the fact that they are a Shell gas station adds a level of convenience you don't see at many shops, earning Cardinal a high score in the Customer Conveniences section of our survey.
Details
Message From the Shop
My dad, UT Brown, opened the station in 1969. It was a classic ranch style, three bay Shell service station. The station slowly built through the years as the neighborhood grew around us. UT was a fixture of the Springfield community and ran the station as a family run neighborhood oriented business. My brothers & I worked at the station throughout our childhood and my mom served as book keeper. In 1986, I graduated from University of Virginia and worked alongside my dad for a year before he retired. We rebuilt the shop the same year to its current configuration. As a second generation dealer, my brother Doug & I have worked to keep old traditions alive while creating new ones. If you’ve seen the shop at Christmas time you know what I mean. The team at the shop has remained dedicated to serving the Springfield/ Burke community with many technicians and service advisors having 10, 15 or even 25 years of experience. In no particular order (it would be like trying to rank my kids), I would like to thank Cam, Chris, Jon, Ray, Nico, Jason, Ty, Dan, Oz, Brian, Jimmy, Zach, Joe, David and the rest of the crew for making Cardinal Plaza Shell the premier business establishment in the Commonwealth and the best shop in the nation. Other shop owners have asked me why my team is so successful. Yes, we have all the certifications, our techs and advisors are ASE Certified and Cardinal Plaza Shell is an ASE Blue Seal of Excellence shop. But these aren’t the reasons for success, they are the result of it. I think the true catalyst is a lesson I learned from my dad after graduating from college. He always told me that no one cares how much you know until they know how much you care. This is one of his finest lessons and a principle I will always run my business on.
Specialities
  • AC/Heating
  • Alignment
  • Check Engine Light
  • Diagnosis
  • Hybrid/Electric
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Smog/Emissions Testing
  • Timing Belt
  • Tire Sales/Repair
  • Transmission Repair
Amenities
  • AAA Member Discount
  • Car Delivery
  • Car Pickup/Dropoff
  • Coffee
  • Early Bird Dropoff
  • Extended/Evening Hours
  • Free Multi-Point Safety Inspection
  • Gas/Diesel
  • Heated Waiting Room
  • Loaner Car
  • Military Discount
  • Open Weekends
  • Rental Car
  • Senior Discount
  • Service Guarantee
  • Shopping Nearby
  • Shuttle
  • Store
  • Warranty Accepted
  • Wireless Internet
Makes We Serve
  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • FIAT
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Porsche
  • Ram
  • Saab
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
Affiliations
  • TECH-NET
  • iATN
Map
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What verified customers have to say about Cardinal Plaza Shell
Would recommend to a friend
94%
Car was ready when promised
97%
Did not feel sales pressure
100%
Car was fixed correctly the first time
95%
Customer was treated respectfully
98%
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