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Cardinal Plaza Shell

RepairPal Certified Shop in Springfield

Cardinal Plaza Shell

491 Verified Reviews
(703) 650-0205
8334 Old Keene Mill Road
Springfield, VA 22152 USA
"I've been going here since 1980 and have been very happy with them."
— Robert, a Verified Customer
Hours
Su-S
6:00am to 9:00pm
Auto Repair Experience
  • Cameron Carter, Manager
  • Established 1969
  • 5 Auto Repair Mechanics on Staff
  • 3 ASE Certified Auto Technicians
  • 91 Years of Car Repair Experience
Cardinal Plaza Shell Reviews
491 Ratings
Displaying 1 - 15 of 456reviews
Michael
04/07/19
Verified Customer
The staff at Cardinal Plaza shell is friendly and helpful. They are the simply the best!
Grace
04/01/19
Verified Customer
I have been dealing with this shell station for years. I had one minor glitch. I had to go back the next day to have the windshield wiper adjusted.
Haleh
03/30/19
Verified Customer
The staff is friendly and polite. They are always done with the work when is promised and the work seems to be done correctly. I think their price might be a bit higher than some other place but since I trust their work, I still go back to them.
Augustine
03/28/19
Verified Customer
Friendly and efficient. Should remember to remind patrons that they have reward points that can be redeemed when that is the case.
Salley
03/18/19
Verified Customer
Happy with work and employees.
Randy
03/17/19
Verified Customer
Excellent customer service . Dropped off the night before for safety inspection
Mary
03/15/19
Verified Customer
The staff is always friendly and helpful! My favorite place for car repairs.
Jeff
03/09/19
Verified Customer
Facility and staff are always great!
Carole
03/06/19
Verified Customer
The staff was very nice and delivered my car in the time promise
Samuel
03/04/19
Verified Customer
Great shop, fast and excellent work.
Frank
03/01/19
Verified Customer
Great staff and service!
Caroline
03/01/19
Verified Customer
Customer service is great
William
02/27/19
Verified Customer
Great experience, as always. Wouldn't trust my car with anyone else.
Kevin
02/27/19
Verified Customer
Great service.
Gabor
02/26/19
Verified Customer
Very satisfied with location and professionalism.
RepairPal Scorecard
95
Overall Quality Score
Group 5 Created with Sketch.
24-month / 24,000-mile warranty
Technical Ability
97
Tools & Equipment
97
Customer Service
94
Customer Amenities
98
We love finding shops that are open on Saturday, but being open on Sunday is almost unheard of. And not only is this shop open seven days a week, they are open until 9pm every day. It doesn't get more convenient than that! At Cardinal Plaza, we found a very dedicated group of technicians who have been together for a long time and have a combined 91 years of experience between them. Three of their five techs are ASE certified and all attend regular training. Cardinal also offers shuttle rides, loaner cars, and the fact that they are a Shell gas station adds a level of convenience you don't see at many shops, earning Cardinal a high score in the Customer Conveniences section of our survey.
Details
Message From the Shop
My dad, UT Brown, opened the station in 1969. It was a classic ranch style, three bay Shell service station. The station slowly built through the years as the neighborhood grew around us. UT was a fixture of the Springfield community and ran the station as a family run neighborhood oriented business. My brothers & I worked at the station throughout our childhood and my mom served as book keeper. In 1986, I graduated from University of Virginia and worked alongside my dad for a year before he retired. We rebuilt the shop the same year to its current configuration. As a second generation dealer, my brother Doug & I have worked to keep old traditions alive while creating new ones. If you’ve seen the shop at Christmas time you know what I mean. The team at the shop has remained dedicated to serving the Springfield/ Burke community with many technicians and service advisors having 10, 15 or even 25 years of experience. In no particular order (it would be like trying to rank my kids), I would like to thank Cam, Chris, Jon, Ray, Nico, Jason, Ty, Dan, Oz, Brian, Jimmy, Zach, Joe, David and the rest of the crew for making Cardinal Plaza Shell the premier business establishment in the Commonwealth and the best shop in the nation. Other shop owners have asked me why my team is so successful. Yes, we have all the certifications, our techs and advisors are ASE Certified and Cardinal Plaza Shell is an ASE Blue Seal of Excellence shop. But these aren’t the reasons for success, they are the result of it. I think the true catalyst is a lesson I learned from my dad after graduating from college. He always told me that no one cares how much you know until they know how much you care. This is one of his finest lessons and a principle I will always run my business on.
Specialities
  • AC/Heating
  • Alignment
  • Check Engine Light
  • Diagnosis
  • Hybrid/Electric
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Smog/Emissions Testing
  • Timing Belts
  • Tire Sales/Repair
  • Transmission Repair
Amenities
  • AAA Member Discount
  • Car Delivery
  • Car Pickup/Dropoff
  • Coffee
  • Early Bird Dropoff
  • Extended/Evening Hours
  • Free Multi-Point Safety Inspection
  • Gas/Diesel
  • Heated Waiting Room
  • Loaner Car
  • Military Discount
  • Open Weekends
  • Rental Car
  • Senior Discount
  • Service Guarantee
  • Shopping Nearby
  • Shuttle
  • Store
  • Warranty Accepted
  • Wireless Internet
Makes We Serve
  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • FIAT
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Porsche
  • Ram
  • Saab
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
Affiliations
  • TECH-NET
  • iATN
Map
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What verified customers have to say about Cardinal Plaza Shell
Would recommend to a friend
97%
Car was ready when promised
98%
Did not feel sales pressure
99%
Car was fixed correctly the first time
95%
Customer was treated respectfully
99%
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