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Hagen's Automotive

(713) 568-9792
30 Verified Reviews
hagensautomotive@inbox.com

HOURS
07:00
18:00
http://purl.org/goodrelations/v1#Monday
07:00
18:00
http://purl.org/goodrelations/v1#Tuesday
07:00
18:00
http://purl.org/goodrelations/v1#Wednesday
07:00
18:00
http://purl.org/goodrelations/v1#Thursday
07:00
18:00
http://purl.org/goodrelations/v1#Friday
Su
Closed
M-F
7:00am to 6:00pm
S
Closed

ADDRESS

19023 Stuebner Airline Road
Spring, TX 77379 USA

AUTO REPAIR EXPERIENCE

  • Steve Hagen, Owner
  • Established 2002
  • 3 Auto Repair Mechanics on Staff
  • 1 ASE Master Auto Technician
  • 48 Years of Car Repair Experience

Hagen's Automotive Reviews

OVERALL RATING

30 Verified Reviews
5 stars
(25)
4 stars
(2)
3 stars
(0)
2 stars
(1)
1 star
(2)
by - Verified Customer February 09, 2018

Good job,nice people,cost too high.

by - Verified Customer February 09, 2018

They fixed what I asked them to fix. They also recommend some repairs they felt my car needed, but they didn't pressure me into getting any unwanted work. They have a nice line of communication with the customer and have never done any work on my car that I didn't approve.

by - Verified Customer February 05, 2018

The personnel at Hagen's automotive always go out of their way to make sure that the work they do is of utmost quality. This time was no exception.

by - Verified Customer February 01, 2018

good experience

by - Verified Customer January 28, 2018

Hagen's automotive recently fix both my 2011 Chevelet Silverado and my wife's 2013 Volvo. We have been customers of Hagen's for over twenty years. Steve Hagen and his staff have always done an excellent job fixing our vehicles. Thank you Steve for being a great man of integrity and hard worker. Most of all thank you for being a great Christian brother.

by - Verified Customer January 25, 2018

Did unnecessary work which cost me

Reply from Hagen's Automotive – by Hagens Automotive February 13, 2018

Good Day Mr. K. Stephen Hagen here, I am confused please call me. I did what you requested. You asked me how much to find out why your Accord would not start because you had to jump it. I told you an electrical test would cost $57.80. If the test did not revel the problem I would call to let you know what our next step would be. When you dropped the Accord off for testing,you mentioned that you did not need it back quickly and prefer I take the steps necessary to be thorough since you where confident the battery was good because you had purchased it from the Honda Dealer approximately a year earlier. When I called to tell you that the battery was in fact bad, and I had installed a new battery to finish testing the starting and charging system you where perplexed. You where confident that the battery could not be bad. After I installed the battery Honda warranted for you, you stated that you felt like you wasted your money. Your leaving comment was "If I would have taken it to the dealer I wouldn't have to spend any money". I recall this very well as it had saddened me after I had spent time explaining how the refractometer we use to validate battery failure is accurate to +/-1% and test results cannot be refuted when properly executed. As I said in the beginning, I am confused. I removed and installed two batteries, executed an electrical test on your vehicle, explained and demonstrated several procedural diagnostic steps for your clarification. I performed the services, collected for the services, explained the services until all of your questions were satisfied, and received a signed copy from you. Call me at your convenience, Stephen Hagen

by - Verified Customer January 25, 2018

Love Hagen's Auto!!

by - Verified Customer January 24, 2018

Mr Hagen has been servicing my cars for years. Wouldn't take tem anywhere else!

by - Verified Customer January 22, 2018

We have been taking our cars here for years.

by - Verified Customer January 22, 2018

We have taken four SUV's to Hagen Automotive for almost eight years. It has always been a great experience.

by - Verified Customer January 21, 2018

Wouldn't think of going anywhere else!

by - Verified Customer January 14, 2018

Honest Folks

by - Verified Customer January 13, 2018

Great shot! They fix my car in a timely manner

by - Verified Customer January 12, 2018

Has equipment and knowledge to troubleshoot and repair everything i've taken to them. From minor issues I didn't want to deal with to issues I had no clue to what was wrong.

by - Verified Customer January 09, 2018

This was my first experience with Hagen's and I was extremely impressed with the customer service and expertise. I will be back.

1 verified customer did not leave comments but provided this rating:
by 1 verified reviewer
by - Verified Customer March 23, 2014

They are fair and honest. They have reasonable prices.

by - Verified Customer March 23, 2014

They are honest and keep the cost down.

by - Verified Customer March 23, 2014

They took four days for a two day job. Also they didn't do everything they said they would do.

by - Verified Customer March 23, 2014

They are honest. They are fair priced. I trust them with my vehicle. They are timely.

by - Verified Customer March 23, 2014

I would say because I have used Hagen's for several years and have been totally satisfied. He is morally grounded and I have never had any reason to doubt his opinion or trustworthiness. The only reason I would take my car there is because he has done a great job and I see no reason to take my car elsewhere.

by - Verified Customer March 23, 2014

I have been going there for ten years and I am pleased with their work. They are always upfront on what they are going to do.

by - Verified Customer March 23, 2014

They have good service, they're helpful and reasonably priced and they actually help you.

by - Verified Customer March 23, 2014

Very courteous and very confident. Good price.

by - Verified Customer March 23, 2014

Excellent services & quality of work.

by - Verified Customer March 23, 2014

The people there are always nice. They always explain what work needs to be done before they do the work, and I just like the way they handle themselves.

1 verified customer did not leave comments but provided this rating:
by 1 verified reviewer
by - Verified Customer March 23, 2014

The first thing is that they don't do unnecessary repairs. Steve Hagen is honest and fair, he says this is what needs done now and this can wait. He doesn't do work that doesn't need to be done, he is realistic on the time frame, and he keeps me informed on cost and time. The last time I was in there I needed 1500 dollars worth of work done since I hadn't had work done in 5 years, because I didn't have possession of the vehicle. I appreciate that he let me wait to do the repairs until I had the money. I've been doing business with them since December of 2004 and I've never taken my vehicle anywhere else, I have had no wrecks but they did have to do some body work because I tore up the front end of my van, I recommend them to everyone. He does all the work on all three of my cars.

by - Verified Customer March 23, 2014

They are always on time, they are kind, understand the issue, and are easy to work with.

by - Verified Customer March 23, 2014

They did what they say they are going to do. There are items I needed to check out, they checked them out and adjusted it but no charge. The price they quoted was what I was charged.

by - Verified Customer March 23, 2014

Honest, dependable service.

1 verified customer did not leave comments but provided this rating:
by 1 verified reviewer

RepairPal Scorecard
95
OVERALL QUALITY SCORE

24
month
Nationwide
warranty
24
month
Local
warranty
TECHNICAL ABILITY
98
TOOLS & EQUIPMENT
100
CUSTOMER SERVICE
93
CUSTOMER AMENITIES
93

Hagen's Automotive was established by Steve Hagen in 2002. Steve is an experienced ASE Certified Master Technician who after many years working his way up in the automotive field decided to open his own shop. Steve works hard to mentor his staff in the best practices for automotive repair. He provides his crew with ongoing training and some of the best automotive tools and computer diagnostic equipment available to make complex repairs to your late model vehicles. This RepairPal Certified shop is capable of preforming advance computer reprogramming for most makes and models. For your peace of mind they stand behind their work for 24-months / 24,000-miles. Shuttle service, rental cars, early bird drop off, and a clean comfortable waiting area with wireless Internet is available for your convenience.


Details

SPECIALTIES

  • AC/Heating
  • Check Engine Light
  • Diagnosis
  • Hybrid/Electric
  • Muffler & Exhaust
  • Oil Change & Lube
  • Roadside Assistance
  • Scheduled Maintenance
  • Service & Repair
  • Timing Belts
  • Transmission Repair
  • Windshield/Glass
+ More

AMENITIES

  • AAA Member Discount
  • Car Delivery
  • Car Pickup/Dropoff
  • Child Friendly
  • Coffee
  • Early Bird Dropoff
  • Extended/Evening Hours
  • Free Multi-Point Safety Inspection
  • Gas/Diesel
  • Open Saturday
  • Rental Car
  • Se Habla Espanol
  • Service Guarantee
  • Shuttle
  • Towing
  • Warranty Accepted
  • Wireless Internet
+ More

AFFILIATIONS

  • iATN

MESSAGE FROM THE SHOP

We can Help with Flood Repair. No need to go to the Dealer. Towing INcluded, Just Call: 832.444.1883 and we can get you towed here.

We work to establish a relationship with our customers first.

MAKES WE SERVE

  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • FIAT
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Porsche
  • Ram
  • Saab
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
+ More

Map
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