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Certified Auto Repair & Service

(509) 563-7166
81 Verified Reviews
carsspokane@comcast.net

HOURS
08:00
17:00
http://purl.org/goodrelations/v1#Monday
08:00
17:00
http://purl.org/goodrelations/v1#Tuesday
08:00
17:00
http://purl.org/goodrelations/v1#Wednesday
08:00
17:00
http://purl.org/goodrelations/v1#Thursday
08:00
17:00
http://purl.org/goodrelations/v1#Friday
Su
Closed
M-F
8:00am to 5:00pm
S
Closed

ADDRESS

106 S Willow Rd
Spokane Valley, WA 99206 USA

AUTO REPAIR EXPERIENCE

  • Dan Hanson, Owner
  • Established 2004
  • 3 Auto Repair Mechanics on Staff
  • 3 ASE Certified Auto Technicians
  • 66 Years of Car Repair Experience

Certified Auto Repair & Service Reviews

OVERALL RATING

81 Verified Reviews
5 stars
(54)
4 stars
(16)
3 stars
(3)
2 stars
(3)
1 star
(5)
by - Verified Customer December 18, 2017

Efficient professional Timely

by - Verified Customer December 11, 2017

VERY FAIR

by - Verified Customer November 08, 2017

Friendly service. Good prices. Quality work

by - Verified Customer October 31, 2017

3 hours for an LOF and Seasonal Tire Change is too long...

by - Verified Customer October 24, 2017

One of, if not the best shop I've ever taken cars to. Straightforward and honest, Justin took the time to answer all of my questions and treated me extremely respectfully. I'll never go to another shop in town. Thanks again!

by - Verified Customer October 24, 2017

CARS is a team of mechanics who appreciate the quality of work well done. They figure out how to improve what needs to be done on a vehicle when there seems to be an unusual solution.

by - Verified Customer October 18, 2017

CAR does a good job at a fair price.

by - Verified Customer October 09, 2017

Everyone was extremely polite and friendly and my experience with you all was very positive.

by - Verified Customer October 05, 2017

I trust that if them to treat me fairly, be dependable and do quality work.

by - Verified Customer September 19, 2017

I brought my truck into the shop, based entirely upon ratings.
However, even though I pointed out specific problems and asked them to do specific things, they decided to conduct a Peace of Mind inspection...which informed me of the things that I already knew and that I pointed out to them initially.

They did not want to examine my timing belt or spark plugs because they did not want to charge me in case they broke them...I was under the impression that if you brake it, you fix it. Especially when it s what I explicitly asked.

by - Verified Customer August 28, 2017

as always very pleased with the service and employees

by - Verified Customer August 03, 2017

Work done to expectations. Good job and I will return and refer.

by - Verified Customer July 27, 2017

Thank you!

by - Verified Customer July 20, 2017

I was advised my coolant problem was the result of a faulty water pump. Cost to repair thousand dollars plus. I located another shop which would do it for almost half that price. However they found it was not the water pump but merely a leak with a cost to repair under $100. Your shop charge me over $100 diagnostic fee, for an incorrect diagnosis.

by - Verified Customer July 18, 2017

Heads up guy in charge, put mechanic on phone with me.

4 verified customers did not leave comments but provided these ratings:
by Brandon , Mary
by Dick, Lolita
by - Verified Customer July 12, 2017

Great experience

by - Verified Customer June 21, 2017

All good

by - Verified Customer June 07, 2017

Called earlier in the day and asked if there was a chance of an oil change. They were able to get me in that day!

by - Verified Customer June 04, 2017

I appreciate the way they stayed late to fix my car because they knew I was leaving for CA the next day. It was really nice to be able to leave town early the next day.

by - Verified Customer May 31, 2017

The crew took the time to discuss the issues with my vehicle as well as show me the parts that were replaced. I have been taking my vehicles to CARS for almost 10 years, and recommend them to friends and family.

by - Verified Customer May 31, 2017

I trust CARS to be honest and provide needed maintenance and/or expert repairs. They are friendly, helpful, knowledgeable, dependable. and trustworthy.

by - Verified Customer May 25, 2017

Love this shop. Always excellent service and great respectful, very helpful people!!!

by - Verified Customer May 15, 2017

Friendly and knowledgeable. Close to home. Glad to find a reliable shop for all our future needs.

by - Verified Customer May 02, 2017

The staff was very helpful and explained what was going on with my GMC, and even asked if I needed a ride anywhere.

by - Verified Customer April 25, 2017

Got me in quick and fixed my car

4 verified customers did not leave comments but provided these ratings:
by Brandon , Mary
by Dick, Lolita
by - Verified Customer April 16, 2017

Tried their best to find a 'phantom' problem but it made no appearance while being tested. Confident it will be resolved when it reappears.

by - Verified Customer April 03, 2017

I had an appointment at 10 am but they didn't even start the inspection until 3:30 pm and therefore I had to leave it overnight.

by - Verified Customer February 27, 2017

Great customer service and experience

by - Verified Customer February 27, 2017

Excellent customer service inspired confidence in Certified and relief that the problem was understood.

by - Verified Customer February 27, 2017

Thank you

by - Verified Customer December 15, 2016

Good people!

by - Verified Customer December 15, 2016

They were all very friendly and accommodating, getting me in when I was in Spokane. Thank you all so very much!

by - Verified Customer December 01, 2016

Repaired right on time!

by - Verified Customer December 01, 2016

Long time customer and wouldn't take my cars any place else.

by - Verified Customer November 28, 2016

Always reliable and fair. Great work.

4 verified customers did not leave comments but provided these ratings:
by Brandon , Mary
by Dick, Lolita
by - Verified Customer November 22, 2016

I really love CARS, everyone is always very nice and they don't push you to get something fixed.

by - Verified Customer November 20, 2016

Great and knowledgeable staff.

by - Verified Customer November 16, 2016

Service was prompt and professional and courteous.

by - Verified Customer November 15, 2016

Satisfied!

by - Verified Customer November 07, 2016

Excellent in every way.

by - Verified Customer August 25, 2016

The thing I like about CARS is that they do professional work at a reasonable price and they do not try to "upsell" you on work that does not need to be done on your vehicle.

by - Verified Customer August 22, 2016

CARS is a great shop. I recommend their shop to anyone who needs an oil change or major work.

by - Verified Customer August 21, 2016

Very good

by - Verified Customer August 11, 2016

It went very well...and the service is very upfront and friendly.

by - Verified Customer July 04, 2016

I have always been pleased with the work done at this shop. They are honest and caring in all areas.

4 verified customers did not leave comments but provided these ratings:
by Brandon , Mary
by Dick, Lolita
by - Verified Customer May 23, 2016

They are honest and reliable. I never have to second guess what they tell me and the cost is always the lowest. They call and consult with me before doing anything and give me different options and costs for the repairs.

by - Verified Customer May 04, 2016

I've brought my vehicles in on three different occasions for routine service. I've been very pleased with the thorough inspection included. I appreciate the full report provided and there is never any pressure to get additional work performed.

by - Verified Customer May 03, 2016

Excellent!!

by - Verified Customer May 02, 2016

Work was done correctly, and was completed when promised.

by - Verified Customer April 26, 2016

Shop has always been timely and fair with their repairs.

by - Verified Customer February 16, 2016

Honest and ethical work.

by - Verified Customer February 08, 2016

Good friendly service and loved the shuttle option.

by - Verified Customer February 01, 2016

Friendly, trusted shop.

by - Verified Customer January 27, 2016

I like the shop.

by - Verified Customer January 24, 2016

Very satisfied.

4 verified customers did not leave comments but provided these ratings:
by Brandon , Mary
by Dick, Lolita
by - Verified Customer January 21, 2016

They seem to do honest work for a fair price which isn't always the case with mechanics. Also, Justin (the front desk guy) is super friendly. I once overheard him go out of his way to help some other customers who couldn't afford all the repairs their car needed. CARS is a great shop and Justin should get a raise. ;)

by - Verified Customer January 13, 2016

Excellent, Reliable Service plus they offer shuttle service!

by - Verified Customer January 11, 2016

They were willing to make an accommodation for me when I couldn't immediately make a payment.

by - Verified Customer January 10, 2016

I trust them.

by - Verified Customer January 06, 2016

A long time customer that has always been provided great service at a fair price.

by - Verified Customer December 23, 2015

Members are very friendly helpful. Dan the owner of the shop is very knowledgeable on vehicles.

by - Verified Customer December 15, 2015

Good Work.

by - Verified Customer December 01, 2015

They provide excellent service.

by - Verified Customer November 30, 2015

Great people to deal with.

by - Verified Customer November 22, 2015

They are upfront about all charges, helpful with recommending necessary repairs and are professional in their business.

4 verified customers did not leave comments but provided these ratings:
by Brandon , Mary
by Dick, Lolita
by - Verified Customer November 17, 2015

Service was good and they stand behind their work. Not sure how competitive the price was.

by November 15, 2015

Might be over charging for parts. Or a mark up on parts.

by - Verified Customer November 04, 2015

Kia service guarantee the reparation in the day, with a smile and by the car warranty

by - Verified Customer November 04, 2015

Last time I was there they changed my air filter, didn't find out until I got there, no asking first... then found out it was $51 for that air filter. Last time I go there eh?

by - Verified Customer October 26, 2015

Friendly and great service.

by - Verified Customer October 22, 2015

Service is great. Always tell me what they're going to do. Price is fair. I come out with printed information about my car.

by - Verified Customer October 22, 2015

Went in for an estimate, quoted over $3600 in repairs, then after I got home, the radiator cap was left off. Just glad I live close or I could have melted down my engine.

by - Verified Customer September 27, 2015

Prices are not competitive.

by - Verified Customer September 14, 2015

We had several vehicles (that we inherited) that were in several states of disrepair. Being from out of town and needing to have the cars fixed quickly, this shop was able to get all 4 cars in and take care of what needed to be done to get them on the road. I am amazed at the low cost of the work and very grateful of the high customer service we received. I would not hesitate to send anyone to this shop. Very honest and reliable.

by - Verified Customer September 13, 2015

They didn't feel very honest with the work they did to my car.

4 verified customers did not leave comments but provided these ratings:
by Brandon , Mary
by Dick, Lolita
by - Verified Customer September 03, 2015

Everything has been very good, you have worked with me, which is very important to me.

by August 30, 2015

I've recommended a number of people to this shop, however over the last year or so I've noticed the quality of service and helpfulness of the front desk staff has declined.

4 verified customers did not leave comments but provided these ratings:
by Brandon , Mary
by Dick, Lolita

RepairPal Scorecard
91
OVERALL QUALITY SCORE

24
month
Nationwide
warranty
36
month
Local
warranty
TECHNICAL ABILITY
93
TOOLS & EQUIPMENT
90
CUSTOMER SERVICE
85
CUSTOMER AMENITIES
93

Certified Auto Repair & Service (CARS) was established in 2004 and has been providing the community with quality automotive repair ever since. This RepairPal Certified shop features an team with an excellent mix of experience, training, and ASE certifications. Repairs performed here can range from minor and major mechanical repairs, to check engine light diagnosis and repairs, to tires and wheel alignment, as well as your scheduled maintenance needs. All this work is backed by a 36-month / 36,000-mile nationwide warranty for your peace of mind. Our survey of their recent customers revealed a group who describe the team here as: “friendly”, “reliable”, “helpful”, and “honest”. A local shuttle service, rental cars, early bird drop off, and a waiting area with wireless Internet are also available.


Details

SPECIALTIES

  • AC/Heating
  • Alignment
  • Check Engine Light
  • Classic Car Repair/Restoration
  • Diagnosis
  • Hybrid/Electric
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Smog/Emissions Testing
  • Timing Belts
  • Tire Sales/Repair
+ More

AMENITIES

  • AAA Member Discount
  • Car Wash
  • Child Friendly
  • Coffee
  • Early Bird Dropoff
  • Financing
  • Free Estimates
  • Free Multi-Point Safety Inspection
  • Gas/Diesel
  • Heated Waiting Room
  • Rental Car
  • Service Guarantee
  • Shuttle
  • Warranty Accepted
  • Wireless Internet
+ More

AFFILIATIONS

  • ASA
  • NAPA

MESSAGE FROM THE SHOP

C.A.R.S. is an independent general auto repair shop. We are a family owned,locally operated shop. We provide a two year warranty on most repairs and a nationwide one year warranty as a NAPA Auto care shop. Shuttle service is provided within a 10 mile radius. Dan is an ASE master technician with over 25 years of experience. His specialty is Dodge/Chrysler and also does all domestic and import vehicles.

MAKES WE SERVE

  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • FIAT
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Porsche
  • Ram
  • Saab
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
+ More
Questions Answered by Certified Auto Repair & Service
you probably have a broken element in one of your turn signal bulbs or a poor connection on a bulb. when it is not operating, compare to the other side to determine which bulb is out, then inspect the bulb, replace as needed!

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