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Browns Automotive

RepairPal Certified Shop in Smithfield

Browns Automotive

16 Verified Reviews
(757) 785-9716
101 Moore Ave
Smithfield, VA 23430 USA
"These guys are great! I bring all my cars here and have never had an issue with them!"
— Eric, a Verified Customer
Hours
Su
Closed
M-F
8:00am to 5:30pm
S
Closed
Auto Repair Experience
  • Mike Swackhamer, Manager
  • Established 1948
  • 4 Auto Repair Mechanic on Staff
  • 71 Years of Car Repair Experience
Browns Automotive Reviews
16 Ratings
Carleen
06/11/19
Verified Customer
They helped me out in an emergency with a quick tire replacement. Everyone was really nice.
Don
06/20/19
Verified Customer
They didn't end up doing any work for me, just a diagnostic. What I appreciated about them was that when they did my diagnostic and realized the complexity of the work that would need to be done, they didn't try to sell me or pressure me into anything, but actually pointed me to a place that they felt would be a better deal for me. Love the honesty and customer service here!
Eric
06/17/19
Verified Customer
These guys are great! I bring all my cars here and have never had an issue with them!
Jay
06/16/19
Verified Customer
They have great ease of transaction, their service is drama-free and easy to navigate. Everyone is very straightforward and honest, very helpful as well.
Sharnell
06/16/19
Verified Customer
They did a tow for me, and they were very helpful, understanding, and kind in a stressful situation.
Journie
06/16/19
Verified Customer
The service was excellent. They were kind and did a good job with my tow.
Joseph
06/13/19
Verified Customer
They did a fine job. They are friendly, honest, people.
Christy
06/20/19
Verified Customer
They have really good service, they always get me in on short notice and do great work. Everyone is super friendly and helpful!
Pamela
06/19/19
Verified Customer
They did a fine job, there's nothing that could be improved here in my opinion.
Ashley
06/17/19
Verified Customer
Me and a friend both got door handles replaced here, and they charged me a higher price for mine than for hers (and we both got the same models). The lack of consistency in this doesn't make me want to recommend them very much.
Heather
02/28/19
Verified Customer
Brown s automotive always provides A++ service!
Steve
03/26/19
Verified Customer
Great service every time!!
Jessica
02/06/19
Verified Customer
Great and very helpful!
Danny
02/20/19
Verified Customer
Great job!!
William
02/28/19
Verified Customer
Kevin and his staff, always treat me like one of the family! Consistent quality work is what I always get. Thanks.
RepairPal Scorecard
92
Overall Quality Score
24-month / 24,000-mile warranty
Technical Ability
91
Tools & Equipment
97
Customer Service
87
Customer Amenities
93
We were impressed with Browns Automotive from our very first look. Their two man team is very experienced and highly trained. The shop is equipped with specialized diagnostic tools necessary for the European vehicles which are their specialty. This combination of tools and expertise allows them to handle repairs ranging from minor and major mechanical repairs, to check engine light diagnosis and repairs, wheel alignment, as well as your scheduled maintenance needs. All this work is backed by a 24-month / 24,000-mile warranty for your peace of mind. Our survey of their recent customers revealed a group who describe the team here as: “excellent”, “courteous”, “knowledgeable”, “friendly”, and "helpful". A local shuttle service, early bird drop off, and a waiting area with wireless Internet are also available for your convenience.
Details
Message From the Shop
Browns Automotive has been located at 101 Moore Ave. in Smithfield, VA for the last 67 years as an auto repair center, tire dealer, and pre-owned vehicle sales center. Since the beginning, our business has been focused on building strong customer relationships and providing the highest quality of workmanship on each and every automotive repair
Specialities
  • AC/Heating
  • Alignment
  • Check Engine Light
  • Diagnosis
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Timing Belt
  • Tire Sales/Repair
Amenities
  • Early Bird Dropoff
  • Free Estimates
  • Free Multi-Point Safety Inspection
  • Loaner Car
  • Military Discount
  • Service Guarantee
  • Shopping Nearby
  • Shuttle
  • Towing
  • Wireless Internet
Makes We Serve
  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • FIAT
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Ram
  • Saab
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
Affiliations
  • TECH-NET
Map
Get Directions to Browns Automotive
What verified customers have to say about Browns Automotive
Would recommend to a friend
95%
Car was ready when promised
100%
Car was fixed correctly the first time
100%
Customer was treated respectfully
100%
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