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A-TECH Automotive Co.

(508) 525-4010
121 Verified Reviews
service@atechauto.com

HOURS
07:30
17:00
http://purl.org/goodrelations/v1#Monday
07:30
17:00
http://purl.org/goodrelations/v1#Tuesday
07:30
17:00
http://purl.org/goodrelations/v1#Wednesday
07:30
17:00
http://purl.org/goodrelations/v1#Thursday
07:30
17:00
http://purl.org/goodrelations/v1#Friday
08:00
12:00
http://purl.org/goodrelations/v1#Saturday
Su
Closed
M-F
7:30am to 5:00pm
S
8:00am to 12:00pm

ADDRESS

433 Boston Turnpike
Shrewsbury, MA 01545 USA

AUTO REPAIR EXPERIENCE

  • Russell Bradway, Owner
  • Established 1993
  • 5 Auto Repair Mechanics on Staff
  • 2 ASE Certified Auto Technicians
  • 68 Years of Car Repair Experience

A-TECH Automotive Co. Reviews

OVERALL RATING

121 Verified Reviews
5 stars
(70)
4 stars
(38)
3 stars
(3)
2 stars
(3)
1 star
(7)
by - Verified Customer December 19, 2017

perfect

by - Verified Customer December 19, 2017

Great

by - Verified Customer December 17, 2017

Great

by - Verified Customer December 12, 2017

Very friendly...didn't have to wait for my vehicle to be serviced.

by - Verified Customer December 12, 2017

We are always more than satisfied with our interaction with Cody (or whoever is at the front desk). The process is always extremely simple and easy and we feel we can trust the work and the people. All of the cars in our household are serviced by A Tech!!

by - Verified Customer December 07, 2017

I didn't feel I needed a new water pump as the one on the vehicle was new, I was charged $112.00 to change a thermostat ( 1hr. Labor) for a job that shouldn't have taken over 30 minutes , 2 bolts and a hose clamp, No, I would not recommend your shop to anyone, I feel as I was out of state I was taken advantage of but had no choice in the situation I was in !! $700.00 less AAA discount I think is ridiculous, people were fine, your rates were high!!

by - Verified Customer November 30, 2017

First time I've been to A-Tech Automotive. Took my car to be inspected. Everyone was polite, professional, and inspection was done promptly. Much better experience than I have had at other places.

by - Verified Customer November 28, 2017

Nice to have Saturday hours

by - Verified Customer November 14, 2017

Good Repairs. Not one finger print left on the car. Nice bunch of people

by - Verified Customer November 12, 2017

Well done.

by - Verified Customer November 09, 2017

Great Service Thanks Cody

by - Verified Customer November 07, 2017

I only got an inspection sticker but may come back for other service.

by - Verified Customer November 05, 2017

I was very pleased with the service I received from A-Tech. From my very first phone call to the time I picked my car up after service, the staff was inviting and friendly. They answered all my questions, made sure I understood the steps that would be taken to diagnose the problem and the work they would preform to correct it. At no time did I feel as though they were trying to 'sell' me something I did not need. I will use A-Tech for all my auto service and maintenance needs.

by - Verified Customer November 01, 2017

Very professional and courteous.

by - Verified Customer October 30, 2017

Cody is a good service manager.

2 verified customers did not leave comments but provided these ratings:
by Carol
by Lauren
by - Verified Customer October 30, 2017

Oil change seemed a little pricey at over $80. I have gotten the same work done for under $50

by - Verified Customer October 29, 2017

Very friendly shop

by - Verified Customer October 29, 2017

Simple fix with no frills or whistles. Relaxing waiting room. Good communication, prices, and deals.

by - Verified Customer October 27, 2017

Excellent service. Friendly staff.

by - Verified Customer October 22, 2017

Cody was very friendly and was extremely care about the options I had to fix my car.

by - Verified Customer October 16, 2017

Good customer service, good service overall.

by - Verified Customer October 15, 2017

I brought my vehicle in for small repair and to investigate two emissions codes. The small repair went fine but I was informed there was a recall on a bracket for a component of my emissions (one code) for the other they'd charge to run the code despite my knowing what the code was. I OK'd fixing the former code (vapor canister). I was told a sidemarker light was out and I was down 2 quarts of oil. I OK'd the sidemarker light replacement and to my dismay I was charged $25 for a $2 light. I checked the oil level and it was down less than half a quart which was fairly revealing. That took some guts to push--I had just changed my oil a few weeks prior so knew the oil level was fine. I brought my car to a dealer to check out that second code and they informed me they had to replace the canister that had just been replaced by A-Tech and said it had already cracked. They informed me the repair was free of charge and that the A-tech would have known there was a recall that would involve a free replacement. Needless to say I feel like I was swindled and should have gone to the dealer from the beginning.

Reply from A-TECH Automotive Co. – by atechx November 21, 2017

Dear Patrick,

I have reviewed and attached is a PDF document of your repair order # 55481 and would like to answer some concerns that you seem to have regarding the repair work that was performed at A-TECH Automotive Co.

I noticed that you had left a review of your experience on RepairPal that you were unhappy with the the services provided and i would like to address those issues for you. I do not want any of our customers to feel that they have been treated unfairly or that any of our employees have failed to explain any of the services performed or problems found. Below is the review i received and I will attempt to address all your concerns. As always, we are here to serve our customers, and if there is ever any questions regarding our products and/or workmanship, please dont hesitate to contact us directly.

Patrick - Verified Customer

Work Order Date - October 15, 2017

Review Written - November 10, 2017

I brought my vehicle in for small repair and to investigate two emissions codes. (P0456 & P0442)The small repair went fine [Replacement of a failed canister purge solenoid which is not part of the canister itself, but mounted near it to Repair Code P0442]...but I was informed there was a recall [Hyundia Recall #17-01-003-1 which includes inspection and repair of the canister mounting system and replacement of the canister if it is found to be cracked] on a bracket for a component of my emissions (one code) [Code # P0456] for the other they'd charge to run the code [there would be a charge to perform the diagnosis for Code P0456 and inspection of the vapor canister mounting and to replace the canister if you did not want to take it to the OEM Dealer to have this work performed under OEM warranty] despite my knowing what the code was. I OK'd fixing the former code (vapor canister) [Purge Solenoid]. I was told a sidemarker light was out and I was down 2 quarts of oil. I OK'd the sidemarker light replacement and to my dismay I was charged $25 for a $2 light [unfortunately, the labor price $22.40 to have a technician remove the side marker assembly and replace the bulb, will always be more than if you were to replace the part yourself]. I checked the oil level and it was down less than half a quart which was fairly revealing [since you declined the recommended oil change, and the technician needed to test drive the vehicle and no oil was showing on the dipstick, the tech was required to add oil to the vehicle to avoid any further damage to engine...you were not charged for the oil he added]. That took some guts to push--I had just changed my oil a few weeks prior so knew the oil level was fine. I brought my car to a dealer to check out that second code [P0456] and they informed me they had to replace the canister that had just been replaced by A-Tech [This part was not replaced by A-TECH, as it was covered under warranty for Recall #17-01-003-1] and said it had already cracked. They informed me the repair was free of charge and that the A-tech would have known there was a recall that would involve a free replacement. Needless to say I feel like I was swindled and should have gone to the dealer from the beginning. [The Dealer should have also performed the necessary ECU software update that was recommended by A-TECH as well for No Charge for Code # P0456...OEM Bulletin # 12-FL-005-1]. A-TECH Automotive Co. strives to be the best choice in the Area for all your automotive needs and hope that you will allow us to service your vehicle in the future.

Patrick, If you have any other concerns, please do not hesitate to call me

Sincerely,

Russell K Bradway
A-Tech Automotive Co.
433 Boston Turnpike (Rt 9 West)
Shrewsbury, MA 01545
(508) 842-0060
rkbradway@atechauto.com
www.atechauto.com

by - Verified Customer October 15, 2017

excellent shop, staff is professional and courteous. work was done in a timely manner and I was kept informed every step of the way. I cannot say enough good things about this shop.

by - Verified Customer October 11, 2017

My family has been using A-TECH for several years now and we have always had excellent, and friendly, service.

by - Verified Customer September 05, 2017

I got an inspection sticker so not many if these questions apply but they were professional and it was done in a timely manner. Thank

2 verified customers did not leave comments but provided these ratings:
by Carol
by Lauren
by - Verified Customer September 05, 2017

Always pleased with the work they complete, as well as the suggestions for future work.

by - Verified Customer August 30, 2017

My vehicle had an issue with the tie rod. The options and risks for repair were explained to me before anything was done on the vehicle. The mechanic was able to resolve the issue quickly.

by - Verified Customer August 21, 2017

Above and beyond my expectations! I've used this shop twice- both large, time consuming jobs. They provided a quote and explained in detail before work was performed. They provided options, explaining what to expect if I didn't do all of the work. When picking up my truck, they put it on the lift and completely went over ALL of the work so I could see what I was paying for. VERY thorough, knowledgeable, professional employees from start to finish!

by - Verified Customer August 13, 2017

They keep telling me I need a battery and 3 AAA techs and 2 mechanics have told me it's the alternator. My alternator is under warranty and I want it replaced. I do not need a battery per batteries unlimited.

Reply from A-TECH Automotive Co. – by atechx November 21, 2017

Alternator Replaced [on 06/14/2017] for a No Start/No Crank condition and Battery was Charged and Tested....2 months later [08/14/2017] , vehicle for No Start/No Crank complaint with Mary stating that AAA had to Jump Start vehicle 3 times...Technician performed Starting/Charging/Battery tests and found that Battery was failing load test [customer declined Battery Replacement]. Vehicle returned on 08-23-2017 and Alternator was replaced at No Charge [due to an overheated + terminal on Alternator] and Battery failed Load Test and was recommended to be replaced once again and Customer Declined Battery Replacement... Premature Alternator failures are common to occur when an Alternator is overheating trying to Charge an old, sulfated, or internally shorted battery. We can only make recommendations to our customers on how to correctly repair their vehicles, but it ultimately our customer's decision on what services that they want performed.

by - Verified Customer July 26, 2017

Kind people helped catch things that I would have missed that were wrong with my car

by - Verified Customer July 14, 2017

They have always been professional, efficient and friendly.

by - Verified Customer July 11, 2017

very helpful

by - Verified Customer July 04, 2017

Everyone there knows my luck with cars and are always so helpful with explaining what's being done and why. I wont bring my car anywhere but here. Thank you for the great service!

by - Verified Customer June 27, 2017

Stopped in for an inspection sticker right before closing and they took my car right in and got it done before they closed for the day.

by - Verified Customer June 25, 2017

Stopped in to make another appointment and was taken care of right away

2 verified customers did not leave comments but provided these ratings:
by Carol
by Lauren
by - Verified Customer June 15, 2017

Friendly, efficient and professional.

by - Verified Customer May 25, 2017

Very accommodating to my needs

by - Verified Customer May 25, 2017

Professional

by - Verified Customer May 24, 2017

Always professional and pleasant to work with.

by - Verified Customer May 19, 2017

Customer service was excellent. Communication was great. I just felt like the prices were too high.

by - Verified Customer May 16, 2017

A-Tech's online appointment system is great. There were some delays in receiving parts I needed (beyond their control) but everything was explained to me openly and honestly before moving forward with any step. They offered us a loaner car during the delay. I'll go back for sure!

by - Verified Customer May 09, 2017

Great! Super helpful and nice, and the job was completed quickly.

by - Verified Customer May 04, 2017

I was really upset about my car's condition, everyone I spoke to at A-Tech was kind and explained what was wrong and what repairs needed to be done. The work was done on time as promised.

by - Verified Customer May 01, 2017

Clean waiting area.

by - Verified Customer April 20, 2017

They were very nice and professional!

2 verified customers did not leave comments but provided these ratings:
by Carol
by Lauren
by - Verified Customer April 20, 2017

Very friendly and they were very fast. I was only in there for my annual state inspection. I will definitely look into it the next time I need work done.

by - Verified Customer April 12, 2017

Some of the work done was under warranty and the work that wasn't was charged at a reasonable rate.

by - Verified Customer April 12, 2017

The person working the counter was a pleasure.

by - Verified Customer April 12, 2017

Excellent work performed. Very professional from start to finish.

by - Verified Customer April 06, 2017

Excellence service every time.

by - Verified Customer March 29, 2017

Annual Mass State Inspection. Done quickly. No problems!

by - Verified Customer March 26, 2017

The service was splendid, well explained, and the car runs great.

by - Verified Customer March 21, 2017

Great experience!

by - Verified Customer March 14, 2017

A-Tech has consistently delivered great service.

by - Verified Customer February 27, 2017

The service manager was rude and didn't have the decency to listen to my explanation of the issue. She put the phone down on me when I asked to be heard and the problem diagnosed.

2 verified customers did not leave comments but provided these ratings:
by Carol
by Lauren
by - Verified Customer February 22, 2017

Good work on short notice.

by - Verified Customer February 17, 2017

They were extremely professional and polite. Honest and Up front, with what needed to be done.

by - Verified Customer February 15, 2017

Incredibly overpriced.

by - Verified Customer February 13, 2017

Quality work at a fair price.

by - Verified Customer February 13, 2017

Safety inspection was done.

by - Verified Customer February 12, 2017

They were great and very friendly as usual! This is my second repair needed in a short period and both times they were understanding and completed the repairs as quickly as possible. Definitely continuing my business here.

by - Verified Customer February 09, 2017

Convenient and easy to get appointment.

by - Verified Customer January 31, 2017

Great place!

by - Verified Customer January 29, 2017

They squeezed me in and stayed late to accommodate my needs, professional and friendly!

by - Verified Customer January 26, 2017

Great shop, fair price, excellent customer service.

2 verified customers did not leave comments but provided these ratings:
by Carol
by Lauren
by - Verified Customer January 26, 2017

The repair was done on time at a good price.

by - Verified Customer January 20, 2017

The girl at the counter was very respectful and funny. For some reason, we clicked and she made me feel comfortable like I have been to the shop dozens of time but honestly, it was my first time there since I moved from Florida. They did a great job and they were honest and understanding and gave me all the details that I needed. I would recommend anyone to their shop.

by - Verified Customer January 20, 2017

Just moved to the area and the service was great.

by - Verified Customer January 18, 2017

Keep up the good work!

by - Verified Customer January 17, 2017

Everyone was amazing, honest, and kind! I appreciate the service I received!

by - Verified Customer January 15, 2017

The folks at Atech were able to give new life to my vehicle. I am grateful to them.

by - Verified Customer January 12, 2017

I felt very comfortable at every stage of my repair process, from calling beforehand to leaving after all of my work had finished. I will go back for routine maintenance and for any repairs that come up.

by - Verified Customer January 10, 2017

Very nice experience. Always wish it could be less expensive but alas sometimes with an older car that is not possible. The staff is wonderfully nice!

by - Verified Customer January 10, 2017

I had to have my car towed to this shop because I had a faulty oil change(Not done by A-Tech) and it was completely empty. They took my car in right away and checked it over did a new oil change on the car and I was ready to go, they were super quick and the service was amazing I would definitely recommend this shop!

by - Verified Customer January 09, 2017

We arrived unexpectedly, and were able to get our vehicle fixed right away. The receptionist is simply wonderful, and the work was completed in a timely manner and to our satisfaction. I would recommend this garage to anyone needing service.

2 verified customers did not leave comments but provided these ratings:
by Carol
by Lauren
by - Verified Customer January 09, 2017

All was good!

by - Verified Customer January 05, 2017

The problem was diagnosed incorrectly and I was extremely unhappy with the overpriced service

by - Verified Customer January 03, 2017

Already recommended the shop to my friends!

by - Verified Customer December 29, 2016

Great shop!

by - Verified Customer December 27, 2016

Excellent customer service

by - Verified Customer December 21, 2016

Good, competent shop. Prices about the same as the dealer but A-Tech mechanics are much better and you don't have to keep bringing it back.

by - Verified Customer December 11, 2016

A-Tech has always done an A-1 job on my repairs. Although their prices MIGHT be a bit high, you do get what you pay for so I have gone back anytime I need something done on my cars when my family mechanic can't fit me in.Their customer service (Thanks to Hawley) is second to none. She goes above and beyond to make sure you are satisfied with the work that is done, and will help you anyway she can.

by - Verified Customer December 11, 2016

Great and honest alternative to dealer. I normally bring my car here for repairs when needed but will start bringing it in for scheduled maintenance as well.

by - Verified Customer December 06, 2016

Excellent service I go here for all car needs.

by - Verified Customer December 06, 2016

No problems!

2 verified customers did not leave comments but provided these ratings:
by Carol
by Lauren
by - Verified Customer November 27, 2016

Excellent accurate work completed.

by - Verified Customer November 24, 2016

Excellent service overall, car had issues that were clearly explained!

by - Verified Customer November 17, 2016

Great as usual.

by - Verified Customer November 14, 2016

I've been using A-Tech for 10 years.

by - Verified Customer November 11, 2016

Prices are very high...Hidden costs not upfront Faulty wipers but did not agree to replace at first but did later.

by - Verified Customer November 10, 2016

Perfect in every way!

by - Verified Customer November 09, 2016

A-tech auto is my choice every time ,why shop around there prices are equal to everyone else there reliable, fast ,thorough and clean say no more.

by - Verified Customer November 07, 2016

People are friendly and attentive but more than that is needed to fix your car. My problem was hard to diagnose and they outsourced part of the repair. In my opinion they misdiagnosed the problem and the outsourced repair was faulty as well. This lead to the outsource shop to get a replacement driveshaft. In the end, my car still has the same problem and what they fixed probably lessened the problem by about 10%. Paid 1k for repairs that didn't fix the main problem and don't feel my car drives as well as it did before I brought it in. They did however refund me the cost of the tire balancing because they thought it was a contributing of the problem after the initial repair. Which it didn't. Overall I feel I should have went someplace else. Wish they gave me a larger refund as well...

by - Verified Customer November 03, 2016

Great!

by June 09, 2014

We have had a good experience with them regarding our repairs and services, they explain everything very well. They are very thorough, if you have a problem they will take care of it.

2 verified customers did not leave comments but provided these ratings:
by Carol
by Lauren
by - Verified Customer June 08, 2014

I like their speediness while working, and I like that they|have free wifi for waiting customers. They are pretty straightforward, usually other shops will tell you that you need more work done but A-Tech has never done that to me.

by - Verified Customer June 05, 2014

They seem pretty knowledge but thier prices were a bit higher, I like the convenience with them because I live next door to them.

by June 02, 2014

It was good responsive service, and the guy explained the problem in detail.

by - Verified Customer June 02, 2014

I work with them several times in the past, and never have been disappointed. Always a good experience. A positive experience.

by - Verified Customer June 01, 2014

They are a good place, and closed on Saturdays, and this makes it harder for people during the week. That's new. It's harder to get in there now.

Reply from A-TECH Automotive Co. – by atechx January 27, 2016

Hello Chris we are open saturdays again for your convenience

by - Verified Customer May 29, 2014

The service is very good but a little more expensive in the area but I couldn't be more happy with the service they gave us.

by - Verified Customer May 29, 2014

I received good service while I was there. I just had an inspection.

by - Verified Customer May 28, 2014

I think they do really good work, are honest, occasionally I had issues they fixed. I am pretty happy with them. I went a couple of times and not much feed back.

by May 18, 2014

They do great work and they are very professional.

by - Verified Customer May 13, 2014

They seemed like good honest guys and they did a good job.

2 verified customers did not leave comments but provided these ratings:
by Carol
by Lauren
by - Verified Customer May 06, 2014

They are fast, easy to get in and they gave me a discount. Also there waiting area is comfortable and the people are genuine.

by May 02, 2014

It was a lot cheaper and good compared to other shops.

by April 24, 2014

They do quality work but this is the first time I have been there.

by - Verified Customer April 22, 2014

I think they did a good job, good quickly and a fair price.

by - Verified Customer April 09, 2014

I think they are very professional in the work they do, sometimes the work takes longer than expected. I think they are very reasonable, they will give me a ride home if I need one and pick me up when the work is done.

by April 01, 2014

After we got hoodwinkwed at another shop, coming to TECH was a breath of fresh air, they told us what was wrong with our car and even loaned us a vehicle in the mean time.

by - Verified Customer March 24, 2014

I have used them half a dozen times, they are the exact shop for me. Car repairs are getting expensive but I think they are fair at A-Tech.

by - Verified Customer March 23, 2014

The communication was excellent and they went the extra mile, they used a part from their car - put it on my car and didn't charge me, also they are very professional.

by March 18, 2014

They are very helpful, explaining all the details.

by March 17, 2014

They did an excellent job, and they provided me a loner, they were great. Just very pleased with them. They gave me a loner car.

2 verified customers did not leave comments but provided these ratings:
by Carol
by Lauren
by - Verified Customer February 20, 2014

I have been going there since 2000. Anytime I need help I can go in or call and they will be there and my whole family goes their.

by - Verified Customer February 17, 2014

I had a problem with my car for three months, Paul and his team - Paul is the manager there, diagnosed it and fixed it and it was wonderful. Reasonably priced. They were very polite, knew their job, didn't take advantage of anybody.

by - Verified Customer January 22, 2014

I have been going there for a long time and they are good, professional also priced right.

by - Verified Customer December 29, 2013

The work was good and I feel like perpetual add-ons were being added. I asked them one thing and they did another.

2 verified customers did not leave comments but provided these ratings:
by Carol
by Lauren

RepairPal Scorecard
94
OVERALL QUALITY SCORE

24
month
Nationwide
warranty
24
month
Local
warranty
TECHNICAL ABILITY
94
TOOLS & EQUIPMENT
100
CUSTOMER SERVICE
90
CUSTOMER AMENITIES
95

A-Tech Automotive was established in 1993 by Russell and Kelly Bradway. This team has built A-Tech into a true dealership alternative with extremely qualified ASE Certified technicians who attend some of the best automotive training available. This well equipped RepairPal Certified shop is capable of a wide range of repairs. These repairs range from advanced computer/electrical diagnosis and programming, to tires and wheel alignment, to major and minor mechanical repairs, as well as your scheduled maintenance needs. This work is backed by a 24-month / 24,000-mile warranty for your peace of mind. Not only will they take great car of your car but our review of their most recent customers showed they will take great care of you as well. This team is described as reasonable, professional, knowledgeable, and quality by their most recent customers. For your convenience they offer local shuttle service, early bird drop off, rental and loaner vehicles, and a very clean comfortable waiting area with wireless Internet.


Details

SPECIALTIES

  • AC/Heating
  • Alignment
  • Check Engine Light
  • Classic Car Repair/Restoration
  • Diagnosis
  • Hybrid/Electric
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Smog/Emissions Testing
  • Timing Belts
  • Tire Sales/Repair
  • Transmission Repair
+ More

AMENITIES

  • AAA Member Discount
  • Child Friendly
  • Coffee
  • Early Bird Dropoff
  • Financing
  • Free Multi-Point Safety Inspection
  • Heated Waiting Room
  • Loaner Car
  • Open Saturday
  • Parts/Accessories
  • Rental Car
  • Service Guarantee
  • Shopping Nearby
  • Shuttle
  • Towing
  • Warranty Accepted
  • Wireless Internet
+ More

AFFILIATIONS

  • Bosch Service Network
  • iATN

MESSAGE FROM THE SHOP

*Family Owned & Operated for over 20 years
*AAA Approved Auto Repair*
*Bosch Car Service Center
*We Employ "ASE Certified Technicians" *Massachusetts State Inspections, truck state inspections *Massachusetts Register Certified Emissions repair facility

MAKES WE SERVE

  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • FIAT
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Porsche
  • Ram
  • Saab
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
+ More

Map
Get Directions to A-TECH Automotive Co.