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Northwest Automotive, Inc.

RepairPal Certified Shop in Seattle

Northwest Automotive, Inc.

18 Verified Reviews
(206) 207-8262
12300 Lake City Way
Seattle, WA 98125 USA
"I would highly recommend the shop and the work they do and the people there. I have been treated fairly and am extremely happy with their work. I would recommend them to my friends as well."
— Jodie, a Verified Customer
Hours
Su
Closed
M-S
8:00am to 6:00pm
Auto Repair Experience
  • Douglas Gaither, Owner
  • Established 1985
  • 3 Auto Repair Mechanics on Staff
  • 2 ASE Certified Auto Technicians
  • 58 Years of Car Repair Experience
Northwest Automotive, Inc. Reviews
18 Ratings
Displaying 1 - 15 of 18reviews
Riku
07/09/12
Verified Customer
I have been with them for twenty years, and they have always been absolutely trustworthy, honest, and provided excellent repairs.
Heidi
07/09/12
Verified Customer
Raul was very informative and very nice. He didn't treat me like a stupid girl with car problems, he treated me like a person.
Chase
07/08/12
Verified Customer
Good value and great service.
Dan
07/06/12
Verified Customer
I thought they did a great job. They pretty much found what was wrong with it, and let me know. It was good. Very quick turnaround.
David
07/05/12
Verified Customer
They were very good, patient, helpful, and everything was done on time.
Tom
06/29/12
Verified Customer
Good communication.
Jodie
06/28/12
Verified Customer
I would highly recommend the shop and the work they do and the people there. I have been treated fairly and am extremely happy with their work. I would recommend them to my friends as well.
Jay
06/27/12
Verified Customer
They are a great place close by me so it is very convenient. They do a great job.
Stephanie
06/24/12
Verified Customer
I think the customer service is their best feature. I felt they were giving me honest information about my car. They had a guarantee on their work.
Sandra
06/21/12
Verified Customer
It's a company I have used for over twenty years now. Always excellent service, and always lets you know what is needed and what might be needed. They are friendly people.
06/21/12
Verified Customer
They are incredibly knowledgeable and very friendly. I couldn't give them a higher recommendation. They are marvelous.
Christina
06/20/12
Verified Customer
The shop was very helpful. They even looked up bus information for me to get home and I felt that they were very fair and honest.
Debra
06/15/12
Verified Customer
I felt like the shop was very clean and very organized. Other than the price I was very satisfied.
Bill
06/12/12
Verified Customer
I have always found them to be highly professional and honest. I have been going there for about 5 years.
Jeff
06/06/12
Verified Customer
The service is really good. Everything was done when they said it would be done. They did everything they could do to try and get my car to run, but my car was not repairable so they donated it and it was a very good experience.
RepairPal Scorecard
94
Overall Quality Score
Group 5 Created with Sketch.
12-month / 12,000-mile warranty
Technical Ability
97
Tools & Equipment
97
Customer Service
95
Customer Amenities
98
Northwest Automotive on Lake City Way has been serving the Seattle area since 1985. Overall, their staff is very experienced and nearly all are ASE certified, including 3 who are currently ASE Master Technicians. All of this experience and knowledge, combined with excellent tools and diagnostic equipment, allow this shop to work on all makes and models with a very high level of expertise. Their mission statement says it all: "Complete Auto Care, we do it all and we do it right."
Details
Message From the Shop
Since its inception in 1985 Northwest Automotive has worked to be your complete, one-stop neighborhood vehicle repair facility.When you call one of our shops, your call will be answered by an ASE certified Master Repair Technician who will be able to answer your questions and offer helpful advice. Our technical staff average over 20 years of experience each and have access to the latest technical training and equipment. We do not pay our technicians on flat rate like many other repair shops and car dealerships so they can spend more time to be sure your vehicle is diagnosed accurately. Our company policy is to inspect your vehicle and provide you a complete repair estimate up front. Our store managers and service writers will convey this information to you in a friendly, forthright manner so that you can make informed decisions about your vehicle service needs. We will complete the repairs you authorize in a timely manner using quality parts and attention to detail. We will stand beh
Specialities
  • AC/Heating
  • Alignment
  • Check Engine Light
  • Diagnosis
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Timing Belts
  • Tire Sales/Repair
  • Transmission Repair
Amenities
  • Early Bird Dropoff
  • Extended/Evening Hours
  • Gas/Diesel
  • Heated Waiting Room
  • Loaner Car
  • Open Saturday
  • Open Weekends
  • Service Guarantee
  • Shopping Nearby
  • Shuttle
  • Towing
  • Wireless Internet
Makes We Serve
  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • FIAT
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Porsche
  • Ram
  • Saab
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
Affiliations
  • ASA
  • iATN
Map
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