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Empire Auto Service

RepairPal Certified Shop
Empire Auto Service
34 Verified Reviews
Empire Auto Service
34 Verified Reviews
(714) 676-8987
110 E Dyer Rd
Santa Ana, CA 92707 USA
Hours
09:00
16:00
http://purl.org/goodrelations/v1#Sunday
09:00
16:00
http://purl.org/goodrelations/v1#Sunday
08:00
17:30
http://purl.org/goodrelations/v1#Monday
08:00
17:30
http://purl.org/goodrelations/v1#Tuesday
08:00
17:30
http://purl.org/goodrelations/v1#Wednesday
08:00
17:30
http://purl.org/goodrelations/v1#Thursday
08:00
17:30
http://purl.org/goodrelations/v1#Friday
08:00
16:00
http://purl.org/goodrelations/v1#Saturday
Su
9:00am to 4:00pm
Su
9:00am to 4:00pm
T-F
8:00am to 5:30pm
S
8:00am to 4:00pm
Auto Repair Experience
  • Bob Ibrahim, Owner
  • Established 2005
  • 3 Auto Repair Mechanics on Staff
  • 1 ASE Certified Auto Technician
  • 35 Years of Car Repair Experience

Empire Auto Service Reviews

Overall Rating

34 Verified Reviews
5 stars
(24)
4 stars
(8)
3 stars
(1)
2 stars
(1)
1 star
(0)
by - Verified Customer January 16, 2018

The service and people are great.

by - Verified Customer December 20, 2017

great service and fast I highly recommended

by - Verified Customer October 11, 2017

Word

by - Verified Customer October 04, 2017

BOB DOWNIE is the best !
Go see BOB DOWNIE

by - Verified Customer August 23, 2017

I am extremely happy w the service
I have been kept informed about the work needed and the cost. I like this repair shop

by - Verified Customer August 05, 2017

This is an outstanding shop! They are fair, reasonable and very honest. I have been taking my automobiles there for 30+ years. I highly recommend this shop and have referred many friends and family. They are truly the best in the business.

by - Verified Customer July 30, 2017

They were attentive and upfront with the potential wait time.
They found a smaller than expected issue that was quickly resolved and applied no pressure top have other work done.
Fantastic experience.

by - Verified Customer July 11, 2017

Excellent.

by - Verified Customer April 30, 2015

I have been there fifty times, and forty nine times is done right. I go there on my lunch, I go in and out quickly, or I lose money, they have been good about that.

by April 29, 2015

They are nice and very quick.

by - Verified Customer April 28, 2015

They fixed my car and it runs good. Another mechanic fixed my car and screwed up my car and messed up my fuel pump. They found out the problem and fixed the problem at a really reasonable price. I did my full tune up and oil change and I had a new battery at a reasonable price. I will be going back. The customer service was really good.

by - Verified Customer April 28, 2015

I have been going there for more than two years, and they always been giving me good prices on my services. They seem to have good knowledge about the vehicles and give the guidance on what needs to be done.

by - Verified Customer April 26, 2015

They are friendly, quick and very efficient with the work they do.

by - Verified Customer April 24, 2015

Their pricing is really fair, they get the work done quickly and the people there are very easy to communicate with.

by - Verified Customer April 24, 2015

They are always available when I need them. They are extremely friendly and the work is good.

1 verified customer did not leave comments but provided this rating:
by Marc
by - Verified Customer April 24, 2015

They are very courteous when they provide services to their customers. I have been going there for 4 years and we are very happy with the work they do.

by April 21, 2015

They provide one day service. The price is reasonable. They seem to know what they are doing.

by - Verified Customer April 21, 2015

They are very nice, quick, and efficient.

by - Verified Customer April 21, 2015

Good service, trustworthy, reliable.

by - Verified Customer April 19, 2015

They inspect the entire car and check it like the engine. They give me recommendations on what to be fixed or what needs to be done on the car. Good service every time I go there.

by - Verified Customer April 17, 2015

They are straight shooters.With car dealers, they gave me top of the line option, they saved me one hundred dollars on a wheel bearing repair. My step son had a transmission repair it was re-built and they replaced it at no charge, they're quick, efficient, honest, and prices are reasonable, they don't try to gouge you. Places are charging fifty bucks for an oil change.

by - Verified Customer April 14, 2015

My car had a problem and they fixed it, my car needed a new battery and a few other things. It wasn't riding very well. They fixed it and now it is riding perfectly. They have great customer service, take care of you right away, they explain to you what is wrong with your car, not very pushy, don't sell anything, they just take care of you.

by - Verified Customer April 13, 2015

The service is excellent the price is right and I like everything about them. They are courteous and get right to the point.

by - Verified Customer April 13, 2015

They are pretty quick and a convenient location to the work.

by - Verified Customer April 13, 2015

They are very reliable and honest. Great customer service.

1 verified customer did not leave comments but provided this rating:
by Marc
by April 12, 2015

They are very good, fast and efficient.

by April 12, 2015

They're friendly. They do a good job.

by - Verified Customer April 12, 2015

I like the place. They are very honest, timely.

by April 10, 2015

Excellent service, fantastic response to questions. Whenever I leave I am satisfied.

by - Verified Customer April 10, 2015

Very accommodating, very thorough. The shop is very clean.

by - Verified Customer April 06, 2015

The service I receive is good, they are efficient and they try to keep as close to their estimate as they can.

by - Verified Customer April 05, 2015

They do a good job, they are fast and they don't add on any extra charges that you don't need.

by - Verified Customer April 03, 2015

I am always satisfied with the work and they are always easy to talk to.

1 verified customer did not leave comments but provided this rating:
by Marc
Schedule an Appointment with
Empire Auto Service
Select a date and time
Please provide date and time
Need an appointment for today? Call the shop directly at (714) 676-8987(714) 676-8987

RepairPal Scorecard
93
Overall Quality Score

24
month
Nationwide
warranty
24
month
Local
warranty
Tehnical Ability
97
Tools & Equipment
87
Customer Service
93
Customer Amenities
95

Empire Auto Service has been serving the Santa Ana area since 2005. This RepairPal Certified shop strives to stay on top of the latest technologies and to be a leader in the local community by providing the highest level of automotive repair coupled with the best customer service. Our review of this shop revealed they are achieving this goal. Recent customers describe this team as “efficient”, “friendly”, “fantastic”, “accommodating” and "honest". This location features a team of automotive professionals with an excellent combination of experience, ongoing training and ASE certifications. They are well equipped to handle repairs ranging from tires and wheel alignment, to minor and major mechanical repairs, to check engine light diagnoses and repair, to state smog inspections, as well as your scheduled maintenance needs. Repairs are covered by a 24-month / 24,000-mile warranty for your peace of mind. Rental vehicles, early bird drop off, Saturday business hours, and a waiting area with wireless Internet are all available for your convenience.


Details
Message From the Shop

Empire Auto Service is your Dealer Alternative, providing Affordable Auto Repair and Automotive Services with experience and expertise to getting your automotive repair or service Done Right the First Time!!

Empire Auto Service has been serving Orange County for Twenty years. It is located in the heart of Orange County at 100 E. Dyer Road in Santa Ana, CA 92707. Conveniently nestled between the 5, 55, & 405 freeways, near South Coast Plaza.

Specialities
  • AC/Heating
  • Alignment
  • Check Engine Light
  • Diagnosis
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Smog/Emissions Testing
  • Timing Belts
  • Tire Sales/Repair
  • Transmission Repair
+ More
Amenities
  • Early Bird Dropoff
  • Financing
  • Free Estimates
  • Gas/Diesel
  • Heated Waiting Room
  • Open Saturday
  • Open Weekends
  • Rental Car
  • Se Habla Espanol
  • Senior Discount
  • Service Guarantee
  • Shuttle
  • Wireless Internet
+ More
Makes We Serve
  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Ram
  • Saturn
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
+ More

Map
Get Directions to Empire Auto Service
Schedule an Appointment with
Empire Auto Service
Select a date and time
Please provide date and time
Need an appointment for today? Call the shop directly at (714) 676-8987(714) 676-8987
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