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Valley Import Center

RepairPal Certified Shop in San Ramon

Valley Import Center

98 Verified Reviews
(925) 406-3688
31 Beta Ct
Suite G
San Ramon, CA 94583 USA
"They are very professional, responsible and reliable."
— Jack & Helen, a Verified Customer
Hours
Su
Closed
M-Th
7:30am to 5:30pm
F
7:30am to 5:00pm
S
Closed
Auto Repair Experience
  • Chengdong Sun, Owner
  • Established 1980
  • 4 Auto Repair Mechanics on Staff
  • 3 ASE Certified Auto Technicians
  • 66 Years of Car Repair Experience
Valley Import Center Reviews
98 Ratings
Displaying 1 - 15 of 97reviews
Jose
08/23/18
Verified Customer
Great experience.
Jennifer
10/26/18
Verified Customer
Everyone treats us respect and like family.
Anthony
09/22/18
Verified Customer
Friendly and knowledgeable. Great customer service.
Mark
07/31/18
Verified Customer
Good as always.
Wanda
01/02/19
Verified Customer
I will return to the shop in the future.
Derek
12/27/18
Verified Customer
Fine and good.
Peitao
12/18/18
Verified Customer
Volvo XC90 60k service was done quickly and well.
David
09/03/18
Verified Customer
Awesome and honest people.
David
08/29/18
Verified Customer
This is the third time I have used Valley Import Center the second time for the Lexus. I have been extremely satisfied with all work they have done on my cars.
Larry
08/25/18
Verified Customer
Excellent shop. Always return.
Diganta
12/15/18
Verified Customer
Friendly and professional.
Zhehui
11/24/18
Verified Customer
Great service!
Kathleen
11/15/18
Verified Customer
I think the staff working at your shop are very nice. Everyone takes the time to be personable, especially the lady who drives you home and picks you up to get your car. She is very very nice, and I appreciated my interaction with her the most. The guys at the desk are also nice, but I felt like my last visit I was misled into thinking I needed a new alternator when I really did not. They told me they put it on without my consent, then the following morning took it off, and put my original one back on. The only thing I needed at that visit was a belt. It was kind of sad because I really only took my kids car to get an oil change, and then they found something wrong with the car, some timing belt I think? I got that fixed, but was upset they tried to charge me for an alternator that I did not need. I gave up going to Dublin Toyota and Walnut Creek Toyota for 2 reasons. They lie to you all the time and try to sell you stuff you don t need. They tried to sell me new tires, when I just had 4 new ones put on the month prior. I felt like they were trying to take advantage of me because I m a woman. I had to walk the guy out to my car to show him my new tires, and they were embarrassed they had lied to me and tried to sell me 4 new tires. The 2nd reason, is I wanted to support a local business and felt they would be more honest with me. Costco recommend your shop, so I decided to come support your shop. But I won t come back anymore, because I felt like the guy who originally helped me was dishonest, and jumped the gun by allowing a new alternator be put on my kids car when I really did not need it. The 2nd guy who helped me seemed to be very helpful and nice, apologized for what happened. I appreciated his kindness. You guys have been in business a long time and I have friends who are happy customers, but it takes one time for your staff to be misleading or dishonest that makes for bad business.
Leo
10/22/18
Verified Customer
Honest, kind and knowledgeable.
Sabrena
09/29/18
Verified Customer
I initially found Valley Imports online through AAA. I subsequently was also referred to them through Costco and Yelp as well. They inspected a newer vehicle we had just purchased for our son and found the left rear well bearing needed repair (based on a noise I was hearing. It was not the shocks). This was a newly purchased used vehicle in which the dealership in Fremont should have disclosed to us. Valley Imports suggested we contact the dealership and ask if they would help since this was no minor problem and we could not get the vehicle in anywhere due to the holidays. I did call them and they thought it was something minor and that it was *not* the wheel bearing. After the dealerships inspection they did indeed find it was the rear wheel bearing going out. Mind you this was a $770+ repair. They repaired it at no cost to us. VI did NOT need to help in this way. They showed true integrity and honesty to us. For that...we will return to them in the future.
RepairPal Scorecard
94
Overall Quality Score
Group 5 Created with Sketch.
25-month / 25,000-mile warranty
Technical Ability
97
Tools & Equipment
97
Customer Service
90
Customer Amenities
98
Looking for a repair shop with excellent customer satisfaction? With a Net Promoter Score in the mid 80s, Valley Import Center is the place for you. How does a repair shop achieve such a score? Experienced and ASE certified technicians (three of four are ASE Master Technicians), excellent tools, the latest diagnostic equipment, and ongoing training for all of their employees. In addition, they are a state Smog Test and Repair Station. Combine this with a clean and organized facility and you can see that they have everything in place to take great care of their customers needs.
Details
Message From the Shop
Thank you for stopping by. We know there are a lot of Auto Repair centers to choose from. We are positive that you will find Valley Import Center has the highest standards around. Valley Import Center has been serving the Tri-Valley Area and has kept more then 50,000 automobiles on the road since 1980. If you give us the opportunity, we will earn the privilege to take care of your automobiles (cars or trucks, imports and domestic ).
Specialities
  • AC/Heating
  • Alignment
  • Check Engine Light
  • Classic Car Repair/Restoration
  • Diagnosis
  • Hybrid/Electric
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Smog/Emissions Testing
  • Timing Belts
  • Tire Sales/Repair
  • Upholstery
Amenities
  • AAA Member Discount
  • Car Pickup/Dropoff
  • Chinese Spoken
  • Coffee
  • Early Bird Dropoff
  • Shuttle
  • Towing
  • Wireless Internet
Makes We Serve
  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • FIAT
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jeep
  • Kia
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Porsche
  • Ram
  • Saab
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
Affiliations
  • WORLDPAC
  • iATN
  • ASA
Question Answered by Valley Import Center
My 2002 S 10 Cranks Over But Will Not Start, Security Light On Dash Is Flashing on 2002 Chevrolet S10
most likely the alarm system is preventing the engine from starting, try to disarm the alarm system first.
Map
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What verified customers have to say about Valley Import Center
Would recommend to a friend
98%
Car was ready when promised
98%
Did not feel sales pressure
90%
Car was fixed correctly the first time
93%
Customer was treated respectfully
98%
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