Certified Automotive

RepairPal Certified Shop in Salt Lake City

Certified Automotive

201 Verified Reviews
(801) 845-3988
3361 South West Temple
Salt Lake City, UT 84115 USA
"Honest, experienced staff."
— Dana, a Verified Customer
Hours
Su
Closed
M-F
7:30am to 6:00pm
S
Closed
Auto Repair Experience
  • Jeffrey Olsen, Owner
  • Established 1975
  • 3 Auto Repair Mechanics on Staff
  • 61 Years of Car Repair Experience
Certified Automotive Reviews
201 Ratings
Displaying 1 - 15 of 193reviews
James
09/19/19
Verified Customer
The staff here were great, and I felt they were honest with the state of my car. Unfortunately, the main problem with the car was out of their expertise but they did help me diagnose and solve an issue with my cars catalytic converter. All in all I was happy with their work.
Jeff
09/08/19
Verified Customer
Great job. Thank you. Didn't get charged for unnecessary repairs.
Brett
09/11/19
Verified Customer
Richard treated us like we were friends whom he cared about.
Brayden
08/27/19
Verified Customer
Richard and the Certified Automotive team did great with my car. They gave me the facts on what needed to be fixed and didn t pressure me to fix anything that wasn t absolutely necessary. I will be coming back next time I have car troubles.
Merrill
08/27/19
Verified Customer
very happy with the work done.
Hannah
08/18/19
Verified Customer
My first experience at Certified Automotive as a newcomer to Utah could not have been better. Richard was extremely nice and helpful, explained the work, didn't overcharge or condescend, and left me feeling in good hands. I was extremely impressed and will continue to take my business here.
Sarah
07/02/19
Verified Customer
Based on the question, I would not recommend this place to my friends or colleagues because they were kind and happy to get my business, they received my van quickly and told me they would also offer a free inspection of the vehicle. I was grateful and chose them because they were about $5 cheaper than other places I had called. About two weeks after I had my starter replaced, my van would not turn on. After getting help from somebody else, they said that my battery had not been hooked up correctly after the starter was replaced. I called Certified Automotive to tell them of the issue and they were reluctant to get me in the shop. They said maybe in about 3-4 days they could take a look at it. I was so frustrated and they got me in sooner. It turns out they actually didn't hook the battery up correctly and also they didn't do the free inspection. They didn't do the inspection the second time I brought it back either. After talking to the owner he was defensive and told me they have good ratings so he wasn't too concerned about my experience. I was very bummed that they didn't complete the job and that I had to bring my car back in and pay for multiple Uber/Lyft rides on their expense (I had three jobs at the moment so the rides really racked up). In the end they sent me a $25 gift card but never would apologize for the inconvenience. The service at this place cost me more money and more inconvenience than any other place would and I would not recommend using them for their business.
Dusty
07/31/19
Verified Customer
They were really nice and straight with me,they didnt try to upsell me,and they are honest guys....polite too
Karen
07/21/19
Verified Customer
respectful and efficient, very nice to do business with.
Alexandria
07/16/19
Verified Customer
Honest, very knowledgeable, no haste
Amanda
07/15/19
Verified Customer
Efficient and honest. I would recommend them.
Andrew
07/10/19
Verified Customer
The work was good and everything was repaired without issue. The price was much higher than I anticipated for what was done though.
Landry
07/14/19
Verified Customer
Friendly staff, quick and thorough work. What else could you ask for?
Janet
07/09/19
Verified Customer
The staff was great, pleased with my visit will be returning
Adeliza
06/26/19
Verified Customer
Amazing service, thanks for getting a new rim on so quick!
RepairPal Scorecard
95
Overall Quality Score
36-month / 36,000-mile warranty
Technical Ability
94
Tools & Equipment
100
Customer Service
93
Customer Amenities
96
Certified Automotive is a younger shop that has worked hard to establish its reputation as one of the most customer friendly & technically qualified automotive repair facilities in the area. This RepairPal Certified shop was established in 1975 and was taken over in 2012 by Keith Whetstone. Keith has continued the commitment to great customer service. This commitment was confirmed during our unbiased review of their most recent customers who described this team as providing good value, honest, fair, and professional. An investment has been made automotive tools and computer diagnostic equipment as well as the ongoing training it takes to ensure that professional, fixed right the first time, repairs will be made to your modern vehicle. This enables this team to provide a wide range of repairs. These repairs are backed by 24-month / 24,000-mile warranty for your peace of mind. For your convenience rental cars, shuttle service, early bird drop off, and a waiting area with wireless Internet are available.
Details
Message From the Shop
When it comes to auto repair in Salt Lake City UT Certified Automotive is prepared to service, repair and maintain your vehicle. Certified Automotive’s trained staff of ASE certified technicians as well as the best and most experienced service writers are here to help you with your vehicle needs. We work on the following repairs/services: Electronics/computer systems, engines, brakes, steering, factory maintenance, timing belt, wheel alignment, brake service, transmission flush, radiator flush, oil change, water pump, diagnostic, alternator replacement, starter motor, shock absorber, struts, differential, new tires, plus everything the dealer does except factory warranty repairs. We service and repair all makes and models of cars and trucks. Our mechanics are some of the best mechanics in Salt Lake City. All repairs are covered by our NAPA Peace of Mind Nationwide Warranty. We also offer financing through the CarCare credit card. Call s today for any needed auto repair in Salt Lake.
Specialities
  • AC/Heating
  • Alignment
  • Check Engine Light
  • Diagnosis
  • Hybrid/Electric
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Smog/Emissions Testing
  • Timing Belt
  • Tire Sales/Repair
  • Windshield/Glass
Amenities
  • AAA Member Discount
  • Coffee
  • Early Bird Dropoff
  • Financing
  • Free Estimates
  • Free Multi-Point Safety Inspection
  • Heated Waiting Room
  • Parts/Accessories
  • Service Guarantee
  • Shuttle
  • Towing
  • Warranty Accepted
  • Wireless Internet
Makes We Serve
  • Acura
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jeep
  • Kia
  • Lexus
  • Lincoln
  • Mazda
  • Mercury
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Ram
  • Saturn
  • Scion
  • Subaru
  • Suzuki
  • Toyota
Affiliations
  • NAPA
  • ACDelco
  • iATN
Map
Get Directions to Certified Automotive
What verified customers have to say about Certified Automotive
Would recommend to a friend
90%
Car was ready when promised
95%
Did not feel sales pressure
96%
Car was fixed correctly the first time
92%
Customer was treated respectfully
98%
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