P&M Automotive

(503) 828-0623
39 Verified Reviews

7:30am to 5:30pm
8:00am to 5:00pm


264 Lancaster Dr NE
Salem, OR 97301 USA


  • Jason Anderson, Owner
  • Established 1975
  • 8 Auto Repair Mechanics on Staff
  • 8 ASE Certified Auto Technicians
  • 150 Years of Car Repair Experience

P&M Automotive Reviews


39 Verified Reviews
5 stars
4 stars
3 stars
2 stars
1 star
by - Verified Customer April 02, 2014

Honest and reliable.

by - Verified Customer March 31, 2014

They are not as good as the dealership but better than most all other repair facilities.

by - Verified Customer March 29, 2014

I have received exellent customer service every time i have been seen and they have gone above and beyond.

by - Verified Customer March 27, 2014

They do a good job and when there is a problem with a repair they make it right.

by - Verified Customer March 23, 2014

Fast and high quality workmanship.

by - Verified Customer March 20, 2014

Courteous, well informed, good work.

by - Verified Customer March 19, 2014

Excellent customer service, upfront about reasonable fees and repair costs.

by - Verified Customer March 18, 2014

They took all day to look over my car, they gave me false information about the head gaskets and told me to probably start looking for a new car. I took it to another mechanic and they fixed the valve gaskets and it's doing well.

by - Verified Customer March 17, 2014

They have great customer service and they have always done a good job for us.

by - Verified Customer March 15, 2014

In the course of 11 or so years, I have always gotten excellent service.

by - Verified Customer March 12, 2014

I brought a used car in to P&M for a pre-purchase inspection. Among many dishonest "flags" noted on my invoice (of which some I trusted you on and had you fix) was a note that the transmision fluid needed flushing. The fluid was and still is as pink as can be. Another was an oil leak marked as "dripping" when, in reality, it was hardly seeping.

by - Verified Customer March 10, 2014

Good service, honest diagnosis, friendly staff, in and out in less than a day from an AAA towing emergency.

by - Verified Customer March 10, 2014

Outstanding customer service & they follow through on commitments.

by - Verified Customer March 09, 2014

I had a belt replaced because it squeaked from time to time, especially when wet. Unfortunately, the replacement belt squeaked WORSE than the old one! So back I go. They said the belt was "on warranty" so I would not have to pay. Since it had been only a week, I felt the belt was not the problem, but the installation might be. But I said fine, just replace it. And the mechanic did so. HOWEVER, this belt has squeaked off and on ever since.Far worse and more frequently than the old one. PLUS after he reset the idle, it has never idled correctly. Sounds like it is about to die. Anyway, I have had a death in my family, a terrible unexpected death of a 36 year old wife and mother. I have not had the time or inclination to return to P&M to complain, and by now I am certain they will attempt to charge me for the work that was not done correctly in the first place. Or in the second place, for that matter. I will likely make an appointment with a different company. Oh, and I am handicapped. I find it amazing that after 2 visits, P&M did not bother to vacuum or wash my car after they worked on it. Just bad customer service. They used to do much better.

by - Verified Customer March 06, 2014

I brought the car in for an oil change and alignment. The alignment was performed at no charge because I had recently had work completed by P&M on the shocks and struts.

5 verified customers did not leave comments but provided these ratings:
by 1 verified reviewer
by Michael
by 1 verified reviewer
by 1 verified reviewer
by 1 verified reviewer
by - Verified Customer March 01, 2014

They did not resolve my problem; couldn't figure out what was wrong with my car.

by - Verified Customer March 01, 2014

I have always received great service with any repairs done right the first visit.

by - Verified Customer February 27, 2014

The service is excellent from the office staff to the service bays. They stand behind their work.

by - Verified Customer February 24, 2014

I shopped around, and not only were they the best price wise, their customer service was exemplary.

by - Verified Customer February 20, 2014

Always fast, friendly and honest service!

by - Verified Customer February 15, 2014

It's the only place I trust to do the job right

by - Verified Customer February 13, 2014

The work is done good.

by - Verified Customer February 12, 2014

Excellent quality of work and friendly staff. I have a long time relationship with them.

by - Verified Customer February 11, 2014

Took pickup in suspecting problem with starter. They checked it out and said there was no problem. Drove home and parked. Next day tried to start and nothing happened. Had a mobile mechanic come to my home and change starter in my driveway. Pickup starts every time now!

by - Verified Customer February 06, 2014

Have had multiple vehicles inspected, never have they been able to tell me what was wrong. One time the vehicle was simply out of gas and they still charged me hundreds of dollars and didn't not know what was wrong.

5 verified customers did not leave comments but provided these ratings:
by 1 verified reviewer
by Michael
by 1 verified reviewer
by 1 verified reviewer
by 1 verified reviewer
by - Verified Customer February 03, 2014

Over estimate.

by - Verified Customer February 02, 2014

The staff communicated exactly what they were going to do before they started working on my car, while it was being worked on and after the service was complete. They also found multiple problems that my former mechanic did not find.

by - Verified Customer January 28, 2014

They've been working on my various cars for many years. They do good mechanical work, and stand behind their work.

by - Verified Customer January 28, 2014

Very thorough and I have a lot of confidence with service shop.

by - Verified Customer January 26, 2014

I received excellent service there.

by - Verified Customer January 17, 2014

Excellent service and quality work.

by - Verified Customer January 12, 2014

Great service. Fair prices. Already referred a friend recently and she too loved you guys.

by - Verified Customer January 09, 2014

They are very professional and interested in providing great service for every customer. The have a very clean shop that shows they all care about take pride in their work.

by - Verified Customer January 01, 2014

Very professional & friendly!!! My car is always repaired perfectly. I'm am always given an estimate!! Love these guys!!!

5 verified customers did not leave comments but provided these ratings:
by 1 verified reviewer
by Michael
by 1 verified reviewer
by 1 verified reviewer
by 1 verified reviewer

RepairPal Scorecard


P&M Automotive has been a long standing member of the Salem community - since 1975. This family owned shop strives to provide affordable auto repairs while offering one of the best warranties available in the automotive industry. They warranty the work done in their shop for 36-months / 36,000-miles for your peace of mind. This RepairPal Certified shop employees an experienced ASE Certified staff and provides them with the on going training that is needed to ensure that professional repairs are made to your modern vehicle. An investment has been made in dealership level computer diagnostic equipment and the automotive tools that are needed to perform a wide range of minor and major mechanical repairs and computer diagnostics. Their location near shopping and public transportation, along with a shuttle service, early bird drop off, and a very clean comfortable waiting area with wireless Internet make P&M a great place for you and your car.



  • AC/Heating
  • Alignment
  • Check Engine Light
  • Diagnosis
  • Hybrid/Electric
  • Muffler & Exhaust
  • Oil Change & Lube
  • Roadside Assistance
  • Scheduled Maintenance
  • Service & Repair
  • Timing Belts
  • Transmission Repair
  • Windshield/Glass
+ More


  • AAA Member Discount
  • Car Wash
  • Coffee
  • Early Bird Dropoff
  • Free Multi-Point Safety Inspection
  • Gas/Diesel
  • Heated Waiting Room
  • Military Discount
  • Open Saturday
  • Parts/Accessories
  • Se Habla Espanol
  • Senior Discount
  • Service Guarantee
  • Shopping Nearby
  • Shuttle
  • Towing
  • Warranty Accepted
  • Wireless Internet
+ More


  • ASA
  • NAPA
  • iATN


We believe if we are to provide the best quality of service to our valued customers we also need to provide the best working conditions for the staff of P&M Automotive. We are pleased to have over 27 employees with some being here over 20 years with an average employment stay of over 5 years. My wife and I are very proud to have given out our 10 year ring 10 times to exceptional people that we have come to admire, their commitment to our customers and the company can not be put into words.

We are proud of our staff’s commitment to our valued customers and would hope you would give us a chance to prove it.

Byron & Bonnie Anderson


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