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P&M Automotive

RepairPal Certified Shop in Salem

P&M Automotive

39 Verified Reviews
(503) 855-6692
264 Lancaster Dr NE
Salem, OR 97301 USA
"They have great customer service and they have always done a good job for us."
— Terri, a Verified Customer
Hours
07:30
17:30
http://purl.org/goodrelations/v1#Monday
07:30
17:30
http://purl.org/goodrelations/v1#Tuesday
07:30
17:30
http://purl.org/goodrelations/v1#Wednesday
07:30
17:30
http://purl.org/goodrelations/v1#Thursday
07:30
17:30
http://purl.org/goodrelations/v1#Friday
08:00
17:00
http://purl.org/goodrelations/v1#Saturday
Su
Closed
M-F
7:30am to 5:30pm
S
8:00am to 5:00pm
Auto Repair Experience
  • Jason Anderson, Owner
  • Established 1975
  • 8 Auto Repair Mechanics on Staff
  • 8 ASE Certified Auto Technicians
  • 150 Years of Car Repair Experience
P&M Automotive Reviews
39 Ratings
Displaying 1 - 15 of 34reviews
04/02/14
Honest and reliable.
03/31/14
They are not as good as the dealership but better than most all other repair facilities.
03/29/14
I have received exellent customer service every time i have been seen and they have gone above and beyond.
03/27/14
They do a good job and when there is a problem with a repair they make it right.
03/23/14
Fast and high quality workmanship.
03/20/14
Courteous, well informed, good work.
03/19/14
Excellent customer service, upfront about reasonable fees and repair costs.
03/18/14
They took all day to look over my car, they gave me false information about the head gaskets and told me to probably start looking for a new car. I took it to another mechanic and they fixed the valve gaskets and it's doing well.
03/17/14
They have great customer service and they have always done a good job for us.
03/15/14
In the course of 11 or so years, I have always gotten excellent service.
03/12/14
I brought a used car in to P&M for a pre-purchase inspection. Among many dishonest "flags" noted on my invoice (of which some I trusted you on and had you fix) was a note that the transmision fluid needed flushing. The fluid was and still is as pink as can be. Another was an oil leak marked as "dripping" when, in reality, it was hardly seeping.
03/10/14
Good service, honest diagnosis, friendly staff, in and out in less than a day from an AAA towing emergency.
03/10/14
Outstanding customer service & they follow through on commitments.
03/09/14
I had a belt replaced because it squeaked from time to time, especially when wet. Unfortunately, the replacement belt squeaked WORSE than the old one! So back I go. They said the belt was "on warranty" so I would not have to pay. Since it had been only a week, I felt the belt was not the problem, but the installation might be. But I said fine, just replace it. And the mechanic did so. HOWEVER, this belt has squeaked off and on ever since.Far worse and more frequently than the old one. PLUS after he reset the idle, it has never idled correctly. Sounds like it is about to die. Anyway, I have had a death in my family, a terrible unexpected death of a 36 year old wife and mother. I have not had the time or inclination to return to P&M to complain, and by now I am certain they will attempt to charge me for the work that was not done correctly in the first place. Or in the second place, for that matter. I will likely make an appointment with a different company. Oh, and I am handicapped. I find it amazing that after 2 visits, P&M did not bother to vacuum or wash my car after they worked on it. Just bad customer service. They used to do much better.
03/06/14
I brought the car in for an oil change and alignment. The alignment was performed at no charge because I had recently had work completed by P&M on the shocks and struts.
Schedule an Appointment with P&M Automotive
Select a date and time
Please provide date and time
Need an appointment for today? Call the shop directly at (503) 855-6692
Need an appointment for today? Call the shop directly at (503) 855-6692
RepairPal Scorecard
93
Overall Quality Score
Group 5 Created with Sketch.
36-month / 36,000-mile warranty
Technical Ability
91
Tools & Equipment
97
Customer Service
87
Customer Amenities
99
P&M Automotive has been a long standing member of the Salem community - since 1975. This family owned shop strives to provide affordable auto repairs while offering one of the best warranties available in the automotive industry. They warranty the work done in their shop for 36-months / 36,000-miles for your peace of mind. This RepairPal Certified shop employees an experienced ASE Certified staff and provides them with the on going training that is needed to ensure that professional repairs are made to your modern vehicle. An investment has been made in dealership level computer diagnostic equipment and the automotive tools that are needed to perform a wide range of minor and major mechanical repairs and computer diagnostics. Their location near shopping and public transportation, along with a shuttle service, early bird drop off, and a very clean comfortable waiting area with wireless Internet make P&M a great place for you and your car.
Details
Message From the Shop
We believe if we are to provide the best quality of service to our valued customers we also need to provide the best working conditions for the staff of P&M Automotive. We are pleased to have over 27 employees with some being here over 20 years with an average employment stay of over 5 years. My wife and I are very proud to have given out our 10 year ring 10 times to exceptional people that we have come to admire, their commitment to our customers and the company can not be put into words. We are proud of our staff’s commitment to our valued customers and would hope you would give us a chance to prove it. Byron & Bonnie Anderson
Specialities
  • AC/Heating
  • Alignment
  • Check Engine Light
  • Diagnosis
  • Hybrid/Electric
  • Muffler & Exhaust
  • Oil Change & Lube
  • Roadside Assistance
  • Scheduled Maintenance
  • Service & Repair
  • Timing Belts
  • Transmission Repair
  • Windshield/Glass
Amenities
  • AAA Member Discount
  • Car Wash
  • Coffee
  • Early Bird Dropoff
  • Free Multi-Point Safety Inspection
  • Gas/Diesel
  • Heated Waiting Room
  • Military Discount
  • Open Saturday
  • Parts/Accessories
  • Se Habla Espanol
  • Senior Discount
  • Service Guarantee
  • Shopping Nearby
  • Shuttle
  • Towing
  • Warranty Accepted
  • Wireless Internet
Makes We Serve
  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • FIAT
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Porsche
  • Ram
  • Saab
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
Affiliations
  • NAPA
  • ASA
  • iATN
Map
Get Directions to P&M Automotive
Schedule an Appointment with P&M Automotive
Select a date and time
Please provide date and time
Need an appointment for today? Call the shop directly at (503) 855-6692
Need an appointment for today? Call the shop directly at (503) 855-6692
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