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Duane's Dealer Alternative

RepairPal Certified Shop in Safety Harbor

Duane's Dealer Alternative

37 Verified Reviews
(727) 231-5735
915 Harbor Lake Dr
Safety Harbor, FL 34695 USA
Hours
Su
Closed
M-F
8:00am to 5:00pm
S
Closed
Auto Repair Experience
  • Duane Desouza, Owner
  • Established 2009
  • 2 Auto Repair Mechanics on Staff
  • 1 ASE Master Auto Technician
  • 46 Years of Car Repair Experience
Duane's Dealer Alternative Reviews
37 Ratings
Displaying 1 - 15 of 37reviews
Christine
05/20/19
Verified Customer
I'm a fairly new customer but the 2 times that I have used Duane's Auto Repair I have been very pleased with the workmanship. This will start a new relationship with them. Good job
Reply from Duane's Dealer Alternative
by duanesdealer alt, June 13, 2019

Christine, Thank you for taking the time to leave a helpful review! Knowing that you've already become a repeat customer means the world to us! New customers are fantastic, but having return customers helps us know we truly are doing right by our customers. We appreciate you and always want you to have 5 star experience! ~ Duane & Kimberly, Owners

Steven
05/23/19
Verified Customer
Thorough professional, knowledgeable and HONEST
Reply from Duane's Dealer Alternative
by duanesdealer alt, June 13, 2019

Steven, Your kind words humble us! Thank you so much! If there is anything we could have done better to achieve 5 stars, please feel free to reach out to us! ~Duane & Kimberly, Owners

James
05/19/19
Verified Customer
Always do a great job for much less than the dealers.
Reply from Duane's Dealer Alternative
by duanesdealer alt, June 13, 2019

James, Many thanks for the 5 stars! We sincerely appreciate when a customer recognizes that you can get just about anything handled at our shop that you would at a Dealership. With so many choices out there, thank you for being our customer! Duane & Kimberly, Owners

Larry
05/22/19
Verified Customer
The repair was done quicker than he estimated and the performance of my auto is so much better that I can hardly believe it. Thanks for a job well done!
Reply from Duane's Dealer Alternative
by duanesdealer alt, June 13, 2019

Larry, Many thanks for the 5 stars! We do aim to exceed expectations and love it when customers can "feel" how much better their vehicle runs when they leave our shop! We're here whenever you need us! ~Duane & Kimberly, Owners

Bruce
05/21/19
Verified Customer
Caylee is the first person you meet when you walk in; she is polite and helpful. Next, the garage bays are spotless; no parts, oils lubricants, empty boxes, or containers lying around. Third, Duane researched the correct LEDs to replace the low-beam headlamps on my 2011 Prius. Fourth, he installed them in a very short time and charged me accordingly. Bottom line: He's kind, fair, and very knowledgeable. Caylee is pleasant to deal with. The facility is immaculate.
Reply from Duane's Dealer Alternative
by duanesdealer alt, June 13, 2019

Bruce, Much appreciation for thorough review! We believe a clean and tidy work space is a safe and efficient work space! Employee safety is just as important to us as keeping our customers safe on the road. We're here whenever you need us! ~Duane & Kimberly, Owners

Mariano
05/21/19
Verified Customer
Reliable and trustworthy.
Reply from Duane's Dealer Alternative
by duanesdealer alt, June 13, 2019

Mariano, Two of our favorite words! Thank you for taking the time to leave us a 5 star review! ~Duane & Kimberly, Owners

Balbina
05/15/19
Verified Customer
The staff was courteous and I did not have to wait to have my car serviced. I did not even have an appointment and, despite how busy they were, they took the time to check my car and fix the problem immediately. They were striaght forward, quoted a reasonable price for the repairs and did not have any 'surprises' as I have experienced in other repair shops. So glad to have found them!
Reply from Duane's Dealer Alternative
by duanesdealer alt, June 13, 2019

Balbina, Thank you for taking the time to leave such a helpful review! We really do try to serve our walk-in customers on the day of visit even though sometimes we do need to encourage folks to schedule an appointment for a later time. We are thrilled it worked out for you, and even more thrilled you had a positive experience! We are here whenever you need us! ~Duane & Kimberly, Owners

John
04/29/19
Verified Customer
Duane is a very honest guy! His knowledge of Lexus vehicles is vast!
Reply from Duane's Dealer Alternative
by duanesdealer alt, June 13, 2019

John, Thank you for the 5 star review! Your trust is important to us and we look forward to helping you maintain your Lexus in tip top shape! ~ Duane & Kimberly, Owners

Jill
03/16/18
Verified Customer
Always have a good experience with this repair shop. Very respectful and professional! Never have had any problems or concerns and I have been a customer for several years.
John
11/15/17
Verified Customer
Experienced service professionals that help me care for my Lexus LS 430. No dealer pressure, just great service.
Jay
10/04/17
Verified Customer
I am still waiting for the printed receipt for the work performed.
Janet
06/28/17
Verified Customer
I had an appointment and they were ready for my SUV when I arrived and service was completed in 30 minutes! Great Job!!
Joe
11/03/16
Verified Customer
The work was done right. It's convenient and close.
Kyle
03/02/17
Verified Customer
Clean shop, organized, honest pricing, honest repairs, and quality work.
John
10/11/16
Verified Customer
I loved it. Duane is very professional and knowledgable.
RepairPal Scorecard
94
Overall Quality Score
Group 5 Created with Sketch.
12-month / 12,000-mile warranty
Technical Ability
100
Tools & Equipment
90
Customer Service
97
Customer Amenities
93
Duane's Dealer Alternative was established in 2009 by Duane Desouza. Duane has been in the automotive industry for over 20 years. He is an ASE Master Certified and Toyota Master Technician. He has invested in an experienced crew who combine for over 46 years of experience. They attend advanced training, and have the tools and computer diagnostic equipment we would expect to see in a professional shop. Their work is backed by a 12 month/12000 mile warranty. Our survey of their recent customers revealed a group who enthusiastically describe the team here as “excellent”, “awesome”, “accommodating”, “professional”, and “honest”. The shop features a shuttle service, early bird drop off, and wireless internet on site.
Details
Message From the Shop
Trust us with your Lexus or Toyota Vehicle! When confidence and integrity in those who work on your car is just as important as having a well maintained vehicle, we provide the personal touch you’re looking for in an Auto Repair Facility. We handle routine maintenance to challenging diagnostics and everything in between for most makes and models. Come to Duane’s Dealer Alternative where the price AND the people make the difference. Duane is trained as a Lexus Master Certified, Toyota MDT Master Certified, & Hybrid Certified Master Technician, ASE Certified Master & Medium Duty Technician, and we employ Service Technicians that are ASE Certified and Lexus & Toyota Factory trained.
Specialities
  • AC/Heating
  • Alignment
  • Check Engine Light
  • Diagnosis
  • Hybrid/Electric
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Timing Belts
  • Tire Sales/Repair
  • Transmission Repair
Amenities
  • Car Pickup/Dropoff
  • Child Friendly
  • Coffee
  • Early Bird Dropoff
  • Extended/Evening Hours
  • Free Multi-Point Safety Inspection
  • Heated Waiting Room
  • Senior Discount
  • Shopping Nearby
  • Shuttle
  • Towing
  • Warranty Accepted
  • Wireless Internet
Makes We Serve
  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • FIAT
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Porsche
  • Ram
  • Saab
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
Map
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What verified customers have to say about Duane's Dealer Alternative
Would recommend to a friend
96%
Did not feel sales pressure
90%
Car was fixed correctly the first time
95%
Customer was treated respectfully
95%
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