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University Automotive

(916) 634-1242
47 Verified Reviews
universityauto@sbcglobal.net

HOURS
07:30
17:00
http://purl.org/goodrelations/v1#Monday
07:30
17:00
http://purl.org/goodrelations/v1#Tuesday
07:30
17:00
http://purl.org/goodrelations/v1#Wednesday
07:30
17:00
http://purl.org/goodrelations/v1#Thursday
07:30
17:00
http://purl.org/goodrelations/v1#Friday
Su
Closed
M-F
7:30am to 5:00pm
S
Closed

ADDRESS

2111 Northrop Ave
Sacramento, CA 95825 USA

AUTO REPAIR EXPERIENCE

  • Donald Hiers, Manager
  • Established 1997
  • 5 Auto Repair Mechanics on Staff
  • 3 ASE Certified Auto Technicians
  • 4 ASE Master Auto Technicians
  • 69 Years of Car Repair Experience

University Automotive Reviews

OVERALL RATING

47 Verified Reviews
5 stars
(37)
4 stars
(8)
3 stars
(0)
2 stars
(1)
1 star
(1)
by - Verified Customer February 09, 2018

My car wouldn't stay started, it was unsafe to drive. Brought my car in and it was fixed the same day. I thought the price for a diagnostic was a bit steep, but the rest of the repair was simple so I felt the overall price was fair. So far the car seems to be running fine, I would probably go here again.

by - Verified Customer February 08, 2018

So grateful for rides home and back when car is ready. Donald very nice and helpful

by - Verified Customer February 06, 2018

I felt confident they only suggested necessary work required.

by - Verified Customer January 30, 2018

The staff is professional, courteous, trusted, very well experienced, the staff
achieve the repairs with perfections.
In general, they are the best.

by - Verified Customer January 29, 2018

Always friendly!

by - Verified Customer January 25, 2018

This shop does great work!

by - Verified Customer January 22, 2018

Outstanding! There aren't enough words to explain how this shop made an unfortunate problem for out of towners into a good situation. Thank you again to this great shop...see you next time.

by - Verified Customer January 21, 2018

Donald is awesome.

by - Verified Customer January 17, 2018

Great. Both front and back windshield wipers were replaced in a jiffy--I appreciated that.

by - Verified Customer January 15, 2018

Donald was a very great manager. Very honest, welcoming, and to the point. Service and personality was great on my first meeting with University Automotive.

by - Verified Customer January 15, 2018

good work

by - Verified Customer January 10, 2018

Don is always friendly and helpful.

by - Verified Customer January 08, 2018

I have been a customer for over 15 years and will continue to bring my cars in for servicing. Building trust with any service provider is difficult and takes time, but I feel I have that with University Automotive. Thank you!

by - Verified Customer December 19, 2017

They are all ways helpful and friendly.

by - Verified Customer December 14, 2017

Excellent customer service.

2 verified customers did not leave comments but provided these ratings:
by Jay
by Cynthia
by - Verified Customer December 11, 2017

GREAT as usual....will definitely recommend you to all our friends....we already have!

by - Verified Customer December 11, 2017

Fine at changing parts not good at diagnosing and solving the problem of parts wearing due to driveline. Missed a leaky seal that could have been repaired with driveline was taken out for other part change.
Told them bearing was bad and to replace but didn't t. Vibration remains after service and now I m replacing the hub and bearing myself. Totally awful diagnostic skill and poor service from even foreman. The manager Donald was great! I won't be back. No 2nd chances.

by - Verified Customer December 10, 2017

They are always courteous and professional in demeanor. Their work is always done correctly and on time.

by - Verified Customer December 07, 2017

I was treated most courteously and respectfully and the repairs were done quickly and efficiently.

by - Verified Customer December 06, 2017

I love Univ Auto! You guys rock! I'm constantly driving and am always busy; so, it helps to have a repair shop that I can depend on. Univ Auto always picks me up & drops me off, so that I can go to work while repairs are being made on my car. I feel well taken care of and l appreciate that. I wouldn't go anywhere else. Happy Holidays & keep up the good work!

by - Verified Customer November 27, 2017

Always have received the utmost professional care and service!!

by - Verified Customer November 20, 2017

I think that it was good repair at a fair price.

by - Verified Customer November 15, 2017

Attention to detail: I asked that my tires be pressured to 34# all around. They were not.

by - Verified Customer November 15, 2017

I would not take my car any other place. These people are the BEST!!!

by - Verified Customer November 15, 2017

Long time satisfied customer, really appreciate the care and personal touches.

2 verified customers did not leave comments but provided these ratings:
by Jay
by Cynthia
by - Verified Customer November 07, 2017

I had my car towed in because it would start even after I had AAA install a new battery. Later that day they called to ask had I got the key wet. Sure enough I I remembered washing it in my pants. How's that for diagnostic work.

by - Verified Customer November 07, 2017

Always friendly faces... I feel the prices are fair but could be less expensive.

by - Verified Customer November 02, 2017

University Automotive does great work for me. Thanks!

by - Verified Customer October 29, 2017

Broken window fixed promptly.

by - Verified Customer October 24, 2017

I am always happy with the care I receive for my vehicles with University Automotive. I am sure this will continue into the next year 2018.

by - Verified Customer October 24, 2017

We feel very confident that we get the best for our cars. Refer to you as our 'Car Doctor'. Thanks for being there for us. Miss the car wash tho.

by - Verified Customer October 24, 2017

Have had a few repairs where I needed to take car back for same problem. Last time was told I needed tires and when I went to buy them at a tire store told I still had about half the wear on them. They could do better in some areas

by - Verified Customer October 23, 2017

Great company

by - Verified Customer September 07, 2017

As always, University Auto was professional, timely and friendly. Thanks so much!

by - Verified Customer August 30, 2017

I like this shop.

2 verified customers did not leave comments but provided these ratings:
by Jay
by Cynthia
by - Verified Customer August 30, 2017

This had never happens before,my glove compartment was mess up and I was very unhappy about that had no explanation why .other then that I like this place but feel different about it because that incident

by - Verified Customer August 29, 2017

Its been some months since I've needed work, but I am always extremely pleased with Donald (as Manager & Communicator!) and the Crew that works on my older BMW! This shop is over the top in customer service and expertise! There is also a Head Mechanic at the shop who has excellent expertise in my model, (a plus!) that I've met and who has explained further some of my cars required work for maintaining in order that my auto is safe and well maintained! I used to go to another BMW shop that was very good with maintenance, however the customer relationship with University Auto cannot be matched (!) ... from providing transportation for their customers while the car is with them and a comfortable waiting area with snacks/coffee, etc! Then there are the Owners...so dedicated to their business in every way possible! This is an outstanding company to have care for my car s needs! A++ rating! (Glad to have the opportunity to share!)

by - Verified Customer August 21, 2017

I have always been treated with respect. They are fair and have always done great work for me and my family.

by - Verified Customer August 16, 2017

Everyone is very nice and helpful

by - Verified Customer August 16, 2017

They always provide great service, treat their customers like people, and their prices are fair.

by - Verified Customer August 13, 2017

Donald was particularly helpful setting up the repair and getting it completed.

by - Verified Customer August 03, 2017

Awesome shop!

by - Verified Customer July 31, 2017

They always treat me with the utmost respect and make sure my car is well taken care of.

by - Verified Customer July 30, 2017

I am so pleased with University Automotive. They always give me just what is needed and at a fair price.

by - Verified Customer July 26, 2017

I always feel well taken care of when I bring either of my cars to University Automotive. Necessary maintenance is explained in a way I can understand, and the work is performed in the timeline stated.

2 verified customers did not leave comments but provided these ratings:
by Jay
by Cynthia

RepairPal Scorecard
95
OVERALL QUALITY SCORE

24
month
Nationwide
warranty
60
month
Local
warranty
TECHNICAL ABILITY
95
TOOLS & EQUIPMENT
97
CUSTOMER SERVICE
93
CUSTOMER AMENITIES
93

University Automotive was established in 1997 and has been providing the Sacramento area with quality automotive repairs ever since. This RepairPal Certified shop features a very experienced team with an excellent mix of ongoing training and ASE certifications. They are equipped with the tools and diagnostic equipment necessary to perform a wide range of repairs. These repairs can range from minor and major mechanical repairs, to tires and wheel alignment, to check engine light and computer diagnosis and repairs, as well as your scheduled maintenance needs. This work is backed by an extraordinary 60-month / 50,000-mile warranty for your peace of mind. Our survey of their recent customers revealed a group who describe the team here as “helpful”, “professional”, “friendly”, and “great”. A local shuttle service, early bird drop-off, and a waiting area with wireless Internet are also available for your convenience.


Details

SPECIALTIES

  • AC/Heating
  • Alignment
  • Check Engine Light
  • Diagnosis
  • Hybrid/Electric
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Timing Belts
  • Tire Sales/Repair
+ More

AMENITIES

  • Early Bird Dropoff
  • Service Guarantee
  • Shuttle
  • Wireless Internet

AFFILIATIONS

  • iATN

MESSAGE FROM THE SHOP

Brakes, Driveability , Air Conditioning Service. Winnner of KCRA A-list 5x winner. Sacramento Magazine Best shop in Sacramento.

MAKES WE SERVE

  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • FIAT
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Porsche
  • Ram
  • Saab
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
+ More

Map
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