Close

Mark's Auto Service

RepairPal Certified Shop in Rockford

Mark's Auto Service

28 Verified Reviews
(815) 324-1225
2429 S Alpine Rd
Rockford, IL 61108 USA
"The staff was very helpful, friendly and courteous."
— Dale, a Verified Customer
Hours
07:00
18:00
http://purl.org/goodrelations/v1#Monday
07:00
18:00
http://purl.org/goodrelations/v1#Tuesday
07:00
18:00
http://purl.org/goodrelations/v1#Wednesday
07:00
18:00
http://purl.org/goodrelations/v1#Thursday
07:00
18:00
http://purl.org/goodrelations/v1#Friday
Su
Closed
M-F
7:00am to 6:00pm
S
Closed
Auto Repair Experience
  • Tad Butitta, Manager
  • Established 1949
  • 5 Auto Repair Mechanics on Staff
  • 3 ASE Certified Auto Technicians
  • 2 ASE Master Auto Technicians
  • 45 Years of Car Repair Experience
Mark's Auto Service Reviews
28 Ratings
Displaying 1 - 15 of 27reviews
03/30/15
Fast & Friendly.
03/30/15
Nice enough but a second opinion indicated the recommendation was not needed.
Reply from Mark's Auto Service
by tmbutitta, April 18, 2015

Hi Maureen,

You expressed concern that we may of made a recommendation that was not needed. And I was hoping to ask you more about that if you don't mind.

I see that we notated your Rack and Pinion was seeping, and the Front differential cover was also seeping. It also looks like we created an estimate for the rack and pinion, so I will assume it was that.

Based on the verbiage we used, "seeping", we did not mean to imply the Rack and pinion needs to be replaced instantly, and I hope you did not get that impression from us.

We rate all leaks on a scale of 1-5.
1, barely noticeable
2, seeping
3, hanging drip
4, dripping
5, gushing

Rating your rack and pinion at a 2, is really just an "FYI" at this time. It allows us to prep you for the future so you know what to expect. It also acts as notes for us. That way we know to keep a closer eye on it for the next visits.

We do have some customers that appreciate this, but then there are some who feel we are trying to sell them something that may not be needed. So it is a very delicate line we try to walk. But we feel it is our professional obligation to notate everything we can see for your safety. The last thing we want is a customer to leave our shop and experience an issue that we could of prevented. It is also very common for a seeping component to go from bad to worse in a very short time. So I hope you understand, and it doesn't prevent you from coming back to us.

Thank you for taking the time to share your visit with us, and reading my response.

Sincerely,
Tad Butitta

03/29/15
Courteous. Resourceful. Knowledgeable. Fair pricing. Good customer Service. Efficient.
03/26/15
The staff was very helpful, friendly and courteous.
03/21/15
You guys are good.
03/13/15
On time. Done as promised.
03/07/15
Everyone was helpful, courteous, and friendly. The helped us out of a tough situation. They worked efficiently and carefully.
02/23/15
They took care of us promptly without an appointment; they did the estimate quickly and efficiently; they offered us an equal vehicle to complete our travel plans for a very nominal fee and no mileage charge even though they knew our travel plans; they did the repair job so well that the van has never been better or quieter; they cared about us even though we did not live locally.
Reply from Mark's Auto Service
by tmbutitta, April 18, 2015

James!

Thank you for sharing such a great review. And thank you again for bringing in that BBQ sauce from your trip. My family loved it.

Tad Butitta

02/14/15
They have good service and work in a timely fashion for the most part.
02/12/15
Convenient location, prompt service.
02/12/15
They told me I need to change the brake fluid and it was just changed before I had the oil changed. Didn't bother to check.
Reply from Mark's Auto Service
by tmbutitta, April 18, 2015

Mrs. Vance,

I was looking at our records and see that you have been here many times, but we never completed a brake fluid exchange or notated it as a recommendation. We may have verbally recommended it based on the fluid appearing very dark, and if it was recently done at another shop, I do apologize. Sometimes the brake reservoir is stained and really dark, so when we look into the fluid, it appears darker then it really is.

There is a test that we do offer for brake fluid that will allow us to test the fluid. And we do keep those test strips in stock, but due to the cost of each one, we only complete it on the vehicles who are interested in completing the brake fluid service. That way we can confirm that it truly is needed. Otherwise it is just recommended as preventive maintenance every 2 years or 24k miles per your manufactures recommended service intervals. If you have any questions regarding this, or would like a complimentary test, don't hesitate to call me at 815-398-9871.

Thank you,
Tad Butitta

02/10/15
Friendly, fast, affordable. Extremely comfortable and clean environment with Cable, WiFi, Coffee, and other beverages.
02/04/15
I like the people, service, knowledge of the mechanics, and the amazing atmosphere the place provides.
01/31/15
Hands down these guys do great work plus their customer service is always excellent.
01/28/15
We were traveling from Idaho to Michigan last summer. Had a brake problem and AAA recommended Marks Auto Service. Very professional and personable. Also, helped us w/directions on our trip to avoid Chicago!
Schedule an Appointment with Mark's Auto Service
Select a date and time
Please provide date and time
Need an appointment for today? Call the shop directly at (815) 324-1225
Need an appointment for today? Call the shop directly at (815) 324-1225
RepairPal Scorecard
93
Overall Quality Score
Group 5 Created with Sketch.
60-month / 50,000-mile warranty
Technical Ability
88
Tools & Equipment
93
Customer Service
91
Customer Amenities
97
Mark's Auto Service was established way back in 1949 and has been proudly serving Rockford and the surrounding area ever since. This shop features an experienced, well trained team lead by 2 ASE Certified Master Technicians. In addition, we found this shop to be equipped with the tools and diagnostic equipment necessary to service today's modern vehicles. Repairs performed here can range from minor and major mechanical repairs, to check engine light and computer diagnosis and repairs, to tires and wheel alignment, as well as your scheduled maintenance needs. Work performed by this RepairPal Certified shop is backed by a 36-month / 36,000-mile nationwide warranty, as well as a 5-year / 50,000-mile local warranty for your peace of mind. Our survey of their recent customers revealed a group who describe the team here as: “helpful”, “friendly”, “knowledgeable”, “prompt”, and "courteous". Local shuttle service, rental & loaner cars, early bird drop off, Saturday business hours, and a waiting area with wireless Internet are also available for your convenience.
Details
Message From the Shop
We are a complete auto repair facility. Family owned and operated since 1949.
Specialities
  • AC/Heating
  • Alignment
  • Check Engine Light
  • Diagnosis
  • Muffler & Exhaust
  • Oil Change & Lube
  • Roadside Assistance
  • Scheduled Maintenance
  • Service & Repair
  • Timing Belts
  • Tire Sales/Repair
  • Transmission Repair
Amenities
  • AAA Member Discount
  • Car Delivery
  • Car Pickup/Dropoff
  • Coffee
  • Early Bird Dropoff
  • Extended/Evening Hours
  • Financing
  • Free Estimates
  • Free Multi-Point Safety Inspection
  • Gas/Diesel
  • Heated Waiting Room
  • Loaner Car
  • Open Saturday
  • Rental Car
  • Service Guarantee
  • Shopping Nearby
  • Shuttle
  • Towing
  • Warranty Accepted
  • Wireless Internet
Makes We Serve
  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • FIAT
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Porsche
  • Ram
  • Saab
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
Affiliations
  • TECH-NET
Map
Get Directions to Mark's Auto Service
Schedule an Appointment with Mark's Auto Service
Select a date and time
Please provide date and time
Need an appointment for today? Call the shop directly at (815) 324-1225
Need an appointment for today? Call the shop directly at (815) 324-1225
Get an estimate and never overpay again
RepairPal guarantees your repair will be done right.