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Mark's Auto Service

RepairPal Certified Shop
Mark's Auto Service
28 Verified Reviews
Mark's Auto Service
28 Verified Reviews
(815) 313-0152
2429 S Alpine Rd
Rockford, IL 61108 USA
Hours
07:00
18:00
http://purl.org/goodrelations/v1#Monday
07:00
18:00
http://purl.org/goodrelations/v1#Tuesday
07:00
18:00
http://purl.org/goodrelations/v1#Wednesday
07:00
18:00
http://purl.org/goodrelations/v1#Thursday
07:00
18:00
http://purl.org/goodrelations/v1#Friday
07:00
16:00
http://purl.org/goodrelations/v1#Saturday
Su
Closed
M-F
7:00am to 6:00pm
S
7:00am to 4:00pm
Auto Repair Experience
  • Tad Butitta, Manager
  • Established 1949
  • 5 Auto Repair Mechanics on Staff
  • 3 ASE Certified Auto Technicians
  • 2 ASE Master Auto Technicians
  • 45 Years of Car Repair Experience

Mark's Auto Service Reviews
(27 Ratings)
5
(14)
4
(8)
3
(1)
2
(2)
1
(2)
Displaying 1 - 5 of 27 reviews
03/30/15

Fast & Friendly.

03/30/15

Nice enough but a second opinion indicated the recommendation was not needed.

Reply from Mark's Auto Service – by tmbutitta April 18, 2015

Hi Maureen,

You expressed concern that we may of made a recommendation that was not needed. And I was hoping to ask you more about that if you don't mind.

I see that we notated your Rack and Pinion was seeping, and the Front differential cover was also seeping. It also looks like we created an estimate for the rack and pinion, so I will assume it was that.

Based on the verbiage we used, "seeping", we did not mean to imply the Rack and pinion needs to be replaced instantly, and I hope you did not get that impression from us.

We rate all leaks on a scale of 1-5.
1, barely noticeable
2, seeping
3, hanging drip
4, dripping
5, gushing

Rating your rack and pinion at a 2, is really just an "FYI" at this time. It allows us to prep you for the future so you know what to expect. It also acts as notes for us. That way we know to keep a closer eye on it for the next visits.

We do have some customers that appreciate this, but then there are some who feel we are trying to sell them something that may not be needed. So it is a very delicate line we try to walk. But we feel it is our professional obligation to notate everything we can see for your safety. The last thing we want is a customer to leave our shop and experience an issue that we could of prevented. It is also very common for a seeping component to go from bad to worse in a very short time. So I hope you understand, and it doesn't prevent you from coming back to us.

Thank you for taking the time to share your visit with us, and reading my response.

Sincerely,
Tad Butitta

03/29/15

Courteous. Resourceful. Knowledgeable. Fair pricing. Good customer Service. Efficient.

03/26/15

The staff was very helpful, friendly and courteous.

03/21/15

You guys are good.

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Mark's Auto Service
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Need an appointment for today? Call the shop directly at (815) 313-0152(815) 313-0152

RepairPal Scorecard
93
Overall Quality Score

24
month
Nationwide
warranty
60
month
Local
warranty
Technical Ability
88
Tools & Equipment
93
Customer Service
91
Customer Amenities
97

Mark's Auto Service was established way back in 1949 and has been proudly serving Rockford and the surrounding area ever since. This shop features an experienced, well trained team lead by 2 ASE Certified Master Technicians. In addition, we found this shop to be equipped with the tools and diagnostic equipment necessary to service today's modern vehicles. Repairs performed here can range from minor and major mechanical repairs, to check engine light and computer diagnosis and repairs, to tires and wheel alignment, as well as your scheduled maintenance needs. Work performed by this RepairPal Certified shop is backed by a 36-month / 36,000-mile nationwide warranty, as well as a 5-year / 50,000-mile local warranty for your peace of mind. Our survey of their recent customers revealed a group who describe the team here as: “helpful”, “friendly”, “knowledgeable”, “prompt”, and "courteous". Local shuttle service, rental & loaner cars, early bird drop off, Saturday business hours, and a waiting area with wireless Internet are also available for your convenience.


Details
Message From the Shop

We are a complete auto repair facility. Family owned and operated since 1949.

Specialities
  • AC/Heating
  • Alignment
  • Check Engine Light
  • Diagnosis
  • Muffler & Exhaust
  • Oil Change & Lube
  • Roadside Assistance
  • Scheduled Maintenance
  • Service & Repair
  • Timing Belts
  • Tire Sales/Repair
  • Transmission Repair
+ More
Amenities
  • AAA Member Discount
  • Car Delivery
  • Car Pickup/Dropoff
  • Coffee
  • Early Bird Dropoff
  • Extended/Evening Hours
  • Financing
  • Free Estimates
  • Free Multi-Point Safety Inspection
  • Gas/Diesel
  • Heated Waiting Room
  • Loaner Car
  • Open Saturday
  • Rental Car
  • Service Guarantee
  • Shopping Nearby
  • Shuttle
  • Towing
  • Warranty Accepted
  • Wireless Internet
+ More
Makes We Serve
  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • FIAT
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Porsche
  • Ram
  • Saab
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
+ More
Affiliations
  • TECH-NET

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Need an appointment for today? Call the shop directly at (815) 313-0152(815) 313-0152
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