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Protrans Automotive & Transmission Specialists

RepairPal Certified Shop in Riverside

Protrans Automotive & Transmission Specialists

204 Verified Reviews
(951) 373-2589
3420 Gato Ct
Riverside, CA 92507 USA
"Reliable, timely, quality work. Good people."
— David, a Verified Customer
Hours
Su
Closed
M-F
8:00am to 5:30pm
S
Closed
Auto Repair Experience
  • Samantha Radak, Owner
  • Established 1991
  • 5 Auto Repair Mechanics on Staff
  • 143 Years of Car Repair Experience
Protrans Automotive & Transmission Specialists Reviews
204 Ratings
Displaying 1 - 15 of 198reviews
Ju Hee
09/25/19
Verified Customer
Friendly staff
Diane
09/13/19
Verified Customer
Office staff and mechanic were top notch. Im so glad the AAA had them for a choice for a repair shop near where I broke down.
James
09/06/19
Verified Customer
A great honest, straightforward shop. Hard to find.
Bernie
09/02/19
Verified Customer
Good customer service and my car was ready in a timely manner.
Duffy
08/21/19
Verified Customer
Great staff. Very knowledgeable. Brought in a manufacturer rep (BG) for additional product and process support. Definitely will be having ProTrans do future work for me!
Mussa
08/19/19
Verified Customer
Good estimate, good communication, and deliver fast.
Laurie
08/14/19
Verified Customer
They did a great job and helped to make my car as safe as possible. Everything was explained in detail about the work being done and the reasons why it was needed.
Charne
08/09/19
Verified Customer
Very nice people , very professional, my car runs great.
Danielle
08/06/19
Verified Customer
It was done fast, efficient, and my car was working as good as new.
Steve
08/07/19
Verified Customer
I've been a customer for years - and for the work done recently, again, I couldn't have been more pleased with both the staff and then the work done. A great place with which to do business!
Samuel
08/04/19
Verified Customer
Protrans does a good job on our vehicle and we greatly appreciate their work and integrity.
Kimberly
08/01/19
Verified Customer
Very friendly and welcoming staff.
Robert
07/23/19
Verified Customer
The staff is great they explained all work will be having more work done
Xavier
07/24/19
Verified Customer
The staff is very friendly and professional. The work accomplished on my transmission was great! I have had no problems. Great job.
Brian
07/17/19
Verified Customer
I took my truck in for servicing and it turns out that it needed a whole new engine. I was quoted a certain price and a certain time frame of completion. On the day that they had quoted me that my truck was going to be ready, i CALLED THEM to ask if my truck was ready, the representative told me that they had ordered my replacement engine but the one they received was in bad shape. You would think it would be a better customer experience if they informed me of this inconvenience when they discovered it rather than waiting for ME to call them. So I waited a few more days (because they had quoted me a few more days of work to receive and install the engine). Once again, I CALLED THEM to ask if my truck was ready and once again... it was not ready at the time that they had told me. This time i was a little upset because I was paying for a rental car and it was getting kind of expensive. Finally my truck was ready (almost a month later) and when i came to pay, they charged me more than what they had quoted me to begin with WITHOUT GIVING ME ADVANCE NOTICE. So i paid and I asked the representative if I could leave my truck there for the day because I had to go to work and return the rental car and the rep actually said 'can you park it out on the street? We only have 6 parking spaces'. Wow... the customer service at this place is horrible. I will never do business with Protrans again.
RepairPal Scorecard
93
Overall Quality Score
24-month / 24,000-mile warranty
Technical Ability
93
Tools & Equipment
97
Customer Service
90
Customer Amenities
94
Protrans Automotive & Transmission Specialists is a full service repair facility with special training for your transmission service and repair needs. This team of automotive professionals is very experienced and takes the time to attend regular training to help ensure your vehicle is repaired correctly the first time. This training, coupled with some of the best automotive tools and computer diagnostic equipment enable this location to provide repairs ranging from transmission repairs, to check engine light diagnoses and repairs, to minor and major mechanical repairs, to tires and wheel alignment, as well as your scheduled maintenance needs. They were described to us by their recent customers as “helpful”, “professional”, “reliable”, “honest”, and “brilliant”. For your peace of mind they back their work with a 24-month / 24,000-mile warranty. A local shuttle service, rental vehicles, Saturday business hours, early bird drop off, and a waiting area with wireless Internet are available for your convenience.
Details
Message From the Shop
WELCOME TO RIVERSIDE AUTO REPAIR We are a family owned business with over 50 years combined experience in caring for your automotive needs. At Protrans, we pride ourselves on our customers complete satisfaction. We believe that doing an honest job for people is just good business. Protrans makes the following commitments to all of its customers: To listen carefully to your vehicle repair concerns and needs. To thoroughly explain the service and/or repairs your vehicle needs. Promise that only highly trained technicians will work on your vehicle. To keep a detailed record of all services we performed on your vehicle and to provide you with reminders when preventative services are recommended. A/C Services Accessories Belt, Hose and Filter Replacement Brakes Cooling System Service Courtesy Check-up Drivability Diagnosis Electrical System Diagnosis & Service Emissions Fleet Services Fuel System Service Oil Change Preventive Maintenanc
Specialities
  • AC/Heating
  • Alignment
  • Check Engine Light
  • Diagnosis
  • Hybrid/Electric
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Timing Belt
  • Tire Sales/Repair
  • Transmission Repair
  • Windshield/Glass
Amenities
  • AAA Member Discount
  • Child Friendly
  • Coffee
  • Early Bird Dropoff
  • Financing
  • Free Estimates
  • Heated Waiting Room
  • Rental Car
  • Se Habla Espanol
  • Shopping Nearby
  • Shuttle
  • Warranty Accepted
  • Wireless Internet
Makes We Serve
  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Porsche
  • Saab
  • Saturn
  • Scion
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
Affiliations
  • ASCCA
Map
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What verified customers have to say about Protrans Automotive & Transmission Specialists
Would recommend to a friend
91%
Car was ready when promised
93%
Did not feel sales pressure
98%
Car was fixed correctly the first time
93%
Customer was treated respectfully
98%
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