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CSAI Auto Service

(951) 381-8074
92 Verified Reviews
casmoginstitute@sbcglobal.net

HOURS
08:00
17:00
http://purl.org/goodrelations/v1#Monday
08:00
17:00
http://purl.org/goodrelations/v1#Tuesday
08:00
17:00
http://purl.org/goodrelations/v1#Wednesday
08:00
17:00
http://purl.org/goodrelations/v1#Thursday
08:00
17:00
http://purl.org/goodrelations/v1#Friday
Su
Closed
M-F
8:00am to 5:00pm
S
Closed

ADDRESS

3001 Chicago Ave
Riverside, CA 92507 USA

AUTO REPAIR EXPERIENCE

  • Jonathan Summers, Owner
  • Established 2004
  • 4 Auto Repair Mechanics on Staff
  • 2 ASE Certified Auto Technicians
  • 73 Years of Car Repair Experience

CSAI Auto Service Reviews

OVERALL RATING

92 Verified Reviews
5 stars
(59)
4 stars
(18)
3 stars
(10)
2 stars
(1)
1 star
(4)
by - Verified Customer October 29, 2017

The people in the office were very friendly and had great customer service in person. Over the phone they are poor communicators. My car wasn t ready when it was promised and they told me I would not be able to drive it off the lot because my tires were in poor condition and I had to pay them to get the tires fixed before I drove it off the lot or pay their tow company to tow my car to get new tires. I will not be going back to them as I did not have a pleasant experience.

by - Verified Customer October 26, 2017

Excellent job. Facility is top notch!

by - Verified Customer October 23, 2017

Least to say that my car started running again and that is all I really wanted at the moment. Scared to go to the shop twice for the Same problem and was a shamed for a feeling I couldn't get out of.

by - Verified Customer October 09, 2017

This is a fantistic shop! I was traveling from Ct through Southern California and then to a trade show in Vegas. I started having car trouble on the highway and decided I needed to find a mechanic quick. I looked up reviews and they came highly rated. Knowing my situation they took me in right away, and correctly diagnosed the issue and I was on my way in no time. They did not try to up sell me or tell me I had an issue that I did not. EXTREMELY nice staff and I am so very happy I found them. I only wish they were in CT.

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by - Verified Customer October 03, 2017

While the customer service was fine after the repairs and only 2 weeks I am having the same problem so my vehicle needs to go back to this shop. Not happy!

by - Verified Customer September 17, 2017

Great service!

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by - Verified Customer September 14, 2017

Good quality work and service.

by - Verified Customer August 30, 2017

Everything I answered in the survey. Love your shop

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by - Verified Customer August 22, 2017

It was just over priced for the job that was done.

by - Verified Customer August 10, 2017

Our family will be lifetime customers.

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by - Verified Customer July 30, 2017

3 words Honest,Fair and Knowledgeable

by - Verified Customer July 30, 2017

Always great customer service. A trustworthy environment for all.

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by - Verified Customer July 06, 2017

The team at Calif Smog Institute are most accommodating; professional delivery; excellent diagnosis & service! Great!!

by - Verified Customer June 28, 2017

Had a appointment made by Brittany and was treated with great customer service. Will be back next month to have my Porsche smog tested, thanks again J.C.

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by - Verified Customer June 14, 2017

They go above and beyond

by - Verified Customer June 01, 2017

The service was great as ususal!

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by - Verified Customer April 13, 2017

My truck was in the shop for an A/C issue. They found that the compressor was bad but there were still other issues that surfaced after they completed this repair. They got me in and spend all day diagnosing what the new problem was. Even though they spent all day on the diagnosis they only charged me one hour of labor for the diagnosis. They fixed the issue the next day and I have had no issues since. I was very satisfied with the work that CSAI did and will be back for repairs in the future.

by - Verified Customer March 30, 2017

Marianna's customer service was beyond compare! She's kind, thoughtful and made sure that my vehicle was ready in a timely manner! I made it to my appointment on time! Thank you, for treating me like family and not just a customer!

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by - Verified Customer March 26, 2017

Good service and friendly.

by - Verified Customer March 16, 2017

Good as always.

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by - Verified Customer March 08, 2017

MaryAnna and Patricia we're so sweet. I recommend you to everyone. You have a lifer.

by - Verified Customer March 01, 2017

Very clean and respectable work environment, pleasurable staff, will definitely come back!

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by - Verified Customer February 01, 2017

I brought in my recently purchased car to CSAI for minor maintenance and asked them to check another item I was concerned about. They took care of it all and once again I was glad I took my car into CSAI for their expert care.

by - Verified Customer January 24, 2017

It's the place to be. I wouldn't have it any other way.

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by - Verified Customer January 12, 2017

A quick windshield wiper replacement. But I had several other visits to CSAI and have always been satisfied.

by - Verified Customer December 20, 2016

I would highly recommend everyone to get your vehicle needs/repairs at this shop!

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by - Verified Customer December 01, 2016

I enjoy going to this shop. Everyone is so friendly and approachable.

by - Verified Customer December 01, 2016

Jonathan is a friendly and knowledgeable man. He explained and gave me options to repair the things wrong with my 1997 Audi. The ending price was less than he quoted. I have recommended him to my sister and friends. I have found my peace of mind mechanic. Thank you Jonathan & Patricia. Wish you abundance of blessings and happiness!

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by - Verified Customer December 01, 2016

I had a few issues with my car that needed immediate attention. CSAI serviced my car and now it runs great!

by - Verified Customer October 26, 2016

Love them. Best shop in town.

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by - Verified Customer August 17, 2016

Their customer service is top notch. They were very kind and informative, giving me periodic updates while I was in the waiting room waiting for my car to be fixed. They also gave out free cinnamon cakes to us in the waiting room, something I have never seen a repair shop do.

by - Verified Customer August 11, 2016

Found problem and fixed it.

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by August 04, 2016

Great quality service.

by August 01, 2016

Reliable, friendly, affordable

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by - Verified Customer July 11, 2016

My car had to be towed there after breaking down on the 60. Everybody at the shop was very friendly and helpful, especially William.

by - Verified Customer July 07, 2016

Honesty

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by July 07, 2016

Amazing

by - Verified Customer June 28, 2016

Very good

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by - Verified Customer June 26, 2016

Very good

by - Verified Customer June 23, 2016

My first experience was great! However, my second experience was shabby. I went in for a recheck on brake and lamp check and the guy was still helping everyone who came in even tho my car was done! I spent 40 minutes more than I should have after my car was complete.

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by - Verified Customer June 22, 2016

Friendly and professional satisfied with work would go back

by - Verified Customer June 19, 2016

Thumbs up!

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by June 19, 2016

Great

by - Verified Customer June 15, 2016

Good service. They are honest. I like the diagnostic report they give back telling you the status of your car parts.

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by - Verified Customer June 13, 2016

Quick, honest service

by - Verified Customer May 26, 2016

Professional techs were very serious about their work

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by - Verified Customer May 26, 2016

Very professional and kept me informed as to parts required and updated me when parts arrived and were to be replaced. The entire mechanical personnel as well as the administrative staff expressed a sincere interest in my well-being while I waited for my vehicle to be repaired. An auto breakdown far from home can ruin a person's day. In this instance I experienced a very positive and uplifting day. I am indeed fortunate that Auto Club referred me to CSAI. Thank you you all.

by - Verified Customer May 24, 2016

The problem with my car was a simple one - the anti-theft code was scrambled so the car would not start. However, when the tow truck delivered the car to the mechanic, a large hole was punched into the oil pan. All of the oil leaked out on the mechanics' floor. I was told that they were able to start my car but that I had other major problems, and I was shown the hole in the oil pan and all of the oil on the concrete. They said I must have scraped the car on the driveway at the doctor's office where I had the car towed from. I said I was sure that was not the case, and asked if it might have happened from the towing. The reply was "You can never prove that.!" I had to rent a car as I was told it would take four hours to do the job, and they would have to do it the next morning. On my way home, I went by the doctor's office from where the car was towed, and there was not a drop of oil on the ground in the space I had been parked in, nor was there any sign of oil/drops of oil where the car had been pushed out of the space so it could be hooked up to the tow truck. With a hole that large, there would have been no oil left in the car when it arrived at CSAI. So, for the following reasons, I would not return nor recommend this mechanic:
1) He was dishonest, intending to cover up the damage created at his shop by the tow truck.
2) He overcharged for parts and labor. He quoted $231.11 for a used oil pan, and $349.77 for a new one. My husband went to O'Reilly's Auto Parts, and found that a NEW oil pay sells for $159.69 retail.
3) He said it would take four hours to repair the car, but could not do the repair until the next day, entailing a car rental. However, the car was not ready until the second day. So I incurred additional expenses of an extra trip to Riverside (90 miles round trip) and two-days rental car charges.
4) After noting that all the oil had been drained out through that large hole onto their floor, they still started and ran the engine, knowing that with no oil, it could damage or destroy the engine.

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by - Verified Customer May 23, 2016

Smog check done in a timely fashion. My car passed and the price for the inspection and certificate seemed competitive.

by - Verified Customer May 19, 2016

Quick, quality service and honest beyond question.

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by - Verified Customer May 12, 2016

I've been going to this location for almost 10 years and have received excellent service since day 1. The owners and employees are extremely attentive, helpful, and always exceed expectations.

by - Verified Customer May 02, 2016

Good work done on time

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by - Verified Customer April 28, 2016

They did a fine job but took too long to complete.

by - Verified Customer April 24, 2016

Everyone was helpful and very nice. They made me feel very comfortable almost as if I were at home.

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by - Verified Customer April 21, 2016

Fast, thorough, and competitive prices.

by - Verified Customer April 21, 2016

My Tahoe was overheating so shop said cause was heater hoses. Initially shop didn't think they could get all the parts, I explained I was working there out of town and they were able to get fixed by end of day.

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by - Verified Customer April 20, 2016

Great, trustworthy and friendly. Every time.

by - Verified Customer April 17, 2016

The manager William was very friendly and thorough of his explanations and made me feel very comfortable being there.

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by - Verified Customer April 14, 2016

Excellent service, friendly staff and great mechanics.

by - Verified Customer April 13, 2016

Always fast efficient Service and on several occasions great rescue service response.

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by - Verified Customer April 13, 2016

Always friendly, always fast, always accurate.

by - Verified Customer April 10, 2016

I felt the "Customer Service" was great! The Manager was knowledgeable, courteous, and attentive.

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by - Verified Customer April 03, 2016

They are very professional.

by - Verified Customer July 02, 2015

Excellent service.

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by - Verified Customer June 16, 2015

Good service, close to home.

by - Verified Customer May 14, 2015

Customer service is top notch. Repair service and inspections are the most thorough I've ever experienced. Smog checks are inexpensive and fast.

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by - Verified Customer February 09, 2015

They treated us well.

by January 15, 2015

Good service.

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by - Verified Customer January 06, 2015

Jonathan and his team are the best in the business. They are timely, honest and very friendly.

by - Verified Customer November 05, 2014

Excellent service, efficient, honest, and personable. I have recommended them to several friends and family members.

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by - Verified Customer November 02, 2014

Everyone I have met, from the owner Jonathan and his wife, to the technicians working on our cars, they are personable, pleasant and respectful of our vehicles and time.

by - Verified Customer October 01, 2014

Trust, trust, I trust you guys AND it is so very convenient to my work place.

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by - Verified Customer September 18, 2014

Excellent service.

by August 20, 2014

The owners' are great & professional, they have gone above & beyond to meet our needs but their new staff manager, William, is always behind & does not follow through.

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by - Verified Customer July 24, 2014

The service is excellent.

by - Verified Customer July 10, 2014

Honest and reliable, great customer service, genuine concern for both cars and the people that drive them.

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by May 15, 2014

I trust them.

by - Verified Customer April 20, 2014

Kind, polite , honest, friendly, professional, quick.

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by - Verified Customer April 08, 2014

Staff at CSAI are extremely professional and they adhere to their mission statement to ensure the best of service. You can be assured that your vehicle properly repaired and safe to drive.

by - Verified Customer March 06, 2014

They make you feel like family & that gives you a good sense of trust.

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by - Verified Customer February 13, 2014

Initially I was happy with their service. Upon taking my car in for subsequent repairs, I wasn't impressed with their lack of communication in a timely fashion on what was wrong with the car and when it would be ready for pick-up. I had to call them several times to get an update on repairs needed and when it would be ready.

by - Verified Customer February 11, 2014

Fast and good service.

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by January 23, 2014

Time management can be issue with this shop and while I'm a little more flexible about this type issue, others may not be.

by - Verified Customer January 14, 2014

They are very honest. While you are waiting for your car they make you feel very welcome. They do a very good job on repairing the car too.

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by - Verified Customer January 12, 2014

Great service, Great people, great prices.

by - Verified Customer January 08, 2014

They are reliable.

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by - Verified Customer January 08, 2014

Excellent service.

by - Verified Customer January 08, 2014

The employee are professional, courteous, and thorough.

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RepairPal Scorecard
93
OVERALL QUALITY SCORE

24
month
Nationwide
warranty
24
month
Local
warranty
TECHNICAL ABILITY
97
TOOLS & EQUIPMENT
100
CUSTOMER SERVICE
92
CUSTOMER AMENITIES
93

CSAI Auto Service was established in 2004 and has been providing Riverside and the surrounding area with quality automotive repairs ever since. This RepairPal Certified shop features a team of very experienced, highly trained technicians who are equipped with the state of the art tools and diagnostic equipment necessary to perform a wide range of repairs. These repairs can range from minor and major mechanical repairs, to tires and wheel alignment, to check engine light and computer diagnosis and repairs, to state smog inspections, as well as your scheduled maintenance needs. This work is backed by a 24-month / 24,000-mile warranty for your peace of mind. Our survey of their recent customers revealed a group who describe the team here as: “honest”, “friendly”, “professional”, “courteous”, and “reliable”. A local shuttle service, early bird drop off, and a waiting area with wireless Internet are available for your convenience.


Details

SPECIALTIES

  • AC/Heating
  • Alignment
  • Check Engine Light
  • Diagnosis
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Smog/Emissions Testing
  • Timing Belts
+ More

AMENITIES

  • AAA Member Discount
  • Early Bird Dropoff
  • Military Discount
  • Senior Discount
  • Service Guarantee
  • Shuttle
  • Wireless Internet

MAKES WE SERVE

  • Acura
  • Audi
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • FIAT
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Porsche
  • Ram
  • Saab
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
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Map
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