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CSAI Auto Service

RepairPal Certified Shop in Riverside

CSAI Auto Service

110 Verified Reviews
(951) 435-8290
3001 Chicago Ave
Riverside, CA 92507 USA
"They are very honest. While you are waiting for your car they make you feel very welcome. They do a very good job on repairing the car too."
— Nancy, a Verified Customer
Hours
Su
Closed
M-F
8:00am to 5:00pm
S
Closed
Auto Repair Experience
  • Jonathan Summers, Owner
  • Established 2004
  • 4 Auto Repair Mechanics on Staff
  • 2 ASE Certified Auto Technicians
  • 73 Years of Car Repair Experience
CSAI Auto Service Reviews
110 Ratings
Displaying 1 - 15 of 105reviews
Earl
10/04/18
Verified Customer
Excellent work. Like family. I'm a repeat customer. They're the best.
Jamie
10/08/18
Verified Customer
Found/repaired and suggested services for a later date to combat costs.
Tiffany
09/12/18
Verified Customer
Customer service is excellent. Pricing fair and honest.
Bryan
08/02/18
Verified Customer
Very friendly and efficient.
Ramona
07/20/18
Verified Customer
CSAI was so understanding of my situation and made it so easy for me. They bent over backwards to help me out and I really appreciate their service.
Raymond
03/22/18
Verified Customer
The staff is very professional! When your car is finished, they come and inform you of the work completed.
Yuli
04/04/18
Verified Customer
Professional Staff and Clean environment.
Rose
03/07/18
Verified Customer
Excellent service given!
Paul
03/09/18
Verified Customer
excellent repair shop
Brian
03/06/18
Verified Customer
Great service. On Time. Fair prices. One small critique. I had to call to check on my car. They say they will call me back a few different times and didn t. I had to call back.
Jason
02/22/18
Verified Customer
Great communication via multiple channels, love the visual aspect that your inspection pics provide to give an idea of the condition of the vehicle. Very transparent shop.
John
02/16/18
Verified Customer
Having had multiple issues, my car was repaired quite efficiently and at very reasonable price. The technician explained everything in detail before and after.
Craig
01/04/18
Verified Customer
5 star facility
Melissa
12/21/17
Verified Customer
Everyone was super nice and professional
Todd
12/11/17
Verified Customer
I got my car towed to CSAI auto by AAA as a AAA certified auto shop. I was told that my car would need new spark plugs and coils, and since it was due for an oil change I asked them to do that as well. I approved the work and was told it would be completed by the end of the day. So I returned at 4:30 and was told that the car needed much more work than originally thought. My service technician explained that the wrong spark plugs were put in by another auto shop which caused damage to the valve and/or cylinder and the engine needed to be rebuilt or replaced. He was going to get estimates for parts by the next day. The next day he said it would cost around $7,000. I told them no thanks and that I would have the car towed away that evening. In the meantime I spoke with the mechanic that put the bad spark plugs in and would have the car towed to them directly in order to fix the damage they caused and that I did not want to pay them to look at it. We got the car to them that night and the next day they worked on it. Late the same afternoon around 3:30 PM the owner of CSAI auto Jonathan called and said that his technician was wrong and that the spark plugs were not the cause of the damaged valve/cylinder. As soon as I got off the phone with Jonathan I called the other mechanic who had already been looking at the car all day and explained that it was not the spark plugs after all. By then they had already done a compete engine diagnosis and charged me $156 for it. CSAI charged me for their incorrect diagnosis and also the oil change since they had done the oil change before diagnosing the engine problem. Good thing my totaled car has fresh oil in it!! So the total came to $228. To add insult to injury, CSAI auto never applied the AAA discount. So the whole ordeal cost me about four times more than it should have. I would have given one star but Brittney and Jonathan were both very nice so the extra star is for them.
Schedule an Appointment with CSAI Auto Service
Select a date and time
Please provide date and time
Need an appointment for today? Call the shop directly at (951) 435-8290
Need an appointment for today? Call the shop directly at (951) 435-8290
RepairPal Scorecard
93
Overall Quality Score
Group 5 Created with Sketch.
24-month / 24,000-mile warranty
Technical Ability
97
Tools & Equipment
100
Customer Service
92
Customer Amenities
93
CSAI Auto Service was established in 2004 and has been providing Riverside and the surrounding area with quality automotive repairs ever since. This RepairPal Certified shop features a team of very experienced, highly trained technicians who are equipped with the state of the art tools and diagnostic equipment necessary to perform a wide range of repairs. These repairs can range from minor and major mechanical repairs, to tires and wheel alignment, to check engine light and computer diagnosis and repairs, to state smog inspections, as well as your scheduled maintenance needs. This work is backed by a 24-month / 24,000-mile warranty for your peace of mind. Our survey of their recent customers revealed a group who describe the team here as: “honest”, “friendly”, “professional”, “courteous”, and “reliable”. A local shuttle service, early bird drop off, and a waiting area with wireless Internet are available for your convenience.
Details
Message From the Shop
CSAI Auto Service is a team of trained and experienced technicians with the expertise to meet all of your auto service needs. We place our customer’s needs above all else. That’s what you’ll find when you visit the team at CSAI Auto Service in Riverside. Our experts go above and beyond in every service, and customer satisfaction is always guaranteed. We stand behind all of our repairs with an industry-leading warranty, and provide you worry-free auto service. Now that you’ve found an auto repair team that you can trust, you should hold on tight. Keep us in your back pocket for quick retrieval whenever you need a quality mechanic. We love meeting our customers’ repair needs and making sure their auto is well-taken care of. That”s why our customers keep coming back to us. DROP BOX available!
Specialities
  • AC/Heating
  • Alignment
  • Check Engine Light
  • Diagnosis
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Smog/Emissions Testing
  • Timing Belts
Amenities
  • AAA Member Discount
  • Car Pickup/Dropoff
  • Coffee
  • Early Bird Dropoff
  • Free Multi-Point Safety Inspection
  • Military Discount
  • Senior Discount
  • Service Guarantee
  • Shuttle
  • Warranty Accepted
  • Wireless Internet
Makes We Serve
  • Acura
  • Audi
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • FIAT
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Porsche
  • Ram
  • Saab
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
Map
Get Directions to CSAI Auto Service
Schedule an Appointment with CSAI Auto Service
Select a date and time
Please provide date and time
Need an appointment for today? Call the shop directly at (951) 435-8290
Need an appointment for today? Call the shop directly at (951) 435-8290
What verified customers have to say about CSAI Auto Service
Would recommend to a friend
94%
Car was ready when promised
95%
Did not feel sales pressure
95%
Car was fixed correctly the first time
87%
Customer was treated respectfully
99%
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