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Aarrow Transmission and Automotive - Richmond

RepairPal Certified Shop in Richmond

Aarrow Transmission and Automotive - Richmond

70 Verified Reviews
(804) 977-1319
609 Research Road
Richmond, VA 23236 USA
"One of the best shops in town. Honest and affordable."
— Brian, a Verified Customer
Hours
Su
Closed
M-F
7:30am to 5:30pm
S
Closed
Auto Repair Experience
  • Todd Ruggles, Manager
  • Established 2002
  • 4 Auto Repair Mechanics on Staff
  • 101 Years of Car Repair Experience
Aarrow Transmission and Automotive - Richmond Reviews
70 Ratings
Displaying 1 - 15 of 67reviews
Brandy
06/11/19
Verified Customer
Palmer called each day and gave me an update and let me know about pricing
George
06/04/19
Verified Customer
Had a front end alignment on my daughter's car. Aarrow was responsive and gave great service.
Heather
05/06/19
Verified Customer
Thank you! Palmer was great
Sharon
05/16/19
Verified Customer
Perfect visit.
Jim
05/13/19
Verified Customer
yes indeedy
Dixie
05/02/19
Verified Customer
The best in town.
Margret
04/15/19
Verified Customer
Everyone was courteous & knowledgeable.
Nicauris
04/14/19
Verified Customer
Really nice people
Ronnie
04/10/19
Verified Customer
Always very honest and up front. Thanks
Brian
04/07/19
Verified Customer
I have dealt with Aarrow before and they are by far the best transmission shop in the Richmond area. They are knowledgeable and will fix your vehicle back perfect. I highly recommend this transmission shop to everyone. They give you a quote and stick by it , no hidden fees or surprises on my invoices. Truly a shop that provides quality repairs the first time.
Mellie
04/01/19
Verified Customer
I have been using AARROW for years because they are honest and provide quality services at a fair price.
Cherie
03/17/19
Verified Customer
Even though it was some pressure to have more expensive repairs done, they have made my car drivable
T Erika
03/10/19
Verified Customer
Great customer service.
Donna
03/04/19
Verified Customer
The staff is always very polite and has assisted with all the needs for my Dodge Grand Caravan for years. I will continue to use them for all of my service needs.
Shawn
03/06/19
Verified Customer
People and quality of workmanship were great. I'd like to be able to bring my own parts though, especially since they were the exact same parts I would have bought.
RepairPal Scorecard
94
Overall Quality Score
Group 5 Created with Sketch.
24-month / 24,000-mile warranty
Technical Ability
94
Tools & Equipment
97
Customer Service
93
Customer Amenities
93
Aarrow Transmission and Automotive of Richmond has been serving the community since 2002. This RepairPal Certified shop strives to stay on top of the latest technologies and to be a leader in the local community by providing the highest level of automotive repair coupled with the best customer service. Recent customers describe this shop as “honest”, “knowledgeable”, “professional”, “friendly”, and “wonderful”. This location features a team of automotive technicians whose experience, commitment to ongoing training and investment in tools and equipment helps make them capable of a wide range of repairs. From transmission and driveline diagnoses and repair, to tires and wheel alignment, to minor and major mechanical repairs, to check engine light diagnosis and repair, as well as your scheduled maintenance needs. Repairs are covered by a 24-month / 24,000-mile warranty for your peace of mind. A local shuttle service, loaner vehicles, early bird drop-off, and a waiting area with wireless Internet are also available for your convenience.
Details
Message From the Shop
Locally Owned & Operated Auto Repair & Transmission Service Long before he took ownership of Aarrow Transmission and Automotive, Roy Bordner had a knack for fixing cars. While growing up nearby in Sandston, Roy began helping out at the repair shop owned by his father and his great uncle. And by the time he was a teenager, Roy had already learned how to rebuild transmissions. After several years as a successful transmission rebuilder and auto technician, Roy took over as manager of the Aarrow location on Research Road in south Richmond. Then, in 2002, Roy became co-owner of the Aarrow location on Pouncey Tract Road in the West End. In 2017, Roy become sole owner of both Aarrow locations. Roy married his wife, Laurie, in 1988, and they have a son who is active-duty military. Roy and Laurie live in Glen Allen with their Labrador Retriever, Toby. When he isn’t at one of his repair shops, Roy enjoys fishing, golf, hockey, and spending time at the beach and river with his family and friends. Roy and Laurie are committed to giving back to the community. Some of the local organizations they support are FeedMore of Central Virginia, YMCA of Greater Richmond, Hockey Fights Hunger, Cystic Fibrosis Foundation, USO of Hampton Roads and Central Virginia, Lab Rescue of Greater Richmond, and the Richmond SPCA. If you’ve got a problem with your car or truck, Aarrow Transmission has the solution. Every day, our ASE-certified mechanics perform more services and repairs than we can possibly list. Here are some of our most popular: Transmission Service, Repair, Rebuild & Replacement Air Conditioning Service & Repair Brake Service & Repair Engine Service & Repair Oil Changes Commercial Fleet Service & Maintenance State Vehicle Inspections Tire Rotation, Alignment & Installation Electrical System Service & Repair Fuel System Service & Repair Cooling & Heating System Service & Repair
Specialities
  • AC/Heating
  • Alignment
  • Check Engine Light
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Timing Belts
  • Transmission Repair
Amenities
  • Early Bird Dropoff
  • Loaner Car
  • Service Guarantee
  • Shuttle
  • Wireless Internet
Makes We Serve
  • Acura
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • FIAT
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercury
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Ram
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
Affiliations
  • NAPA
Map
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What verified customers have to say about Aarrow Transmission and Automotive - Richmond
Would recommend to a friend
88%
Car was ready when promised
90%
Did not feel sales pressure
60%
Car was fixed correctly the first time
92%
Customer was treated respectfully
95%
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