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Aarrow Transmission and Automotive - Richmond

RepairPal Certified Shop in Richmond

Aarrow Transmission and Automotive - Richmond

44 Verified Reviews
(804) 977-1319
609 Research Road
Richmond, VA 23236 USA
"One of the best shops in town. Honest and affordable."
— Brian, a Verified Customer
Hours
Su
Closed
M-F
7:30am to 5:30pm
S
Closed
Auto Repair Experience
  • Todd Ruggles, Manager
  • Established 2002
  • 4 Auto Repair Mechanics on Staff
  • 101 Years of Car Repair Experience
Aarrow Transmission and Automotive - Richmond Reviews
44 Ratings
Displaying 1 - 15 of 42reviews
Lance
09/21/18
Verified Customer
Great customer service
Pat
10/23/18
Verified Customer
There was a miscommunication and significant work was done that I didn't request. Upon discovering that, I received two apologies and wasn't charged. They couldn't have handled it better!
Bill
10/18/18
Verified Customer
I like this shop and take all my car problems to them
Dale
10/01/18
Verified Customer
Fast and treated with respect
Cheryl
10/04/18
Verified Customer
Nice people great service
Steve
09/20/18
Verified Customer
Good job done in a timely manner
Ann
09/12/18
Verified Customer
I have in the past and will continue to recommend Arrow transmission and repair to my friends.
Mark
09/05/18
Verified Customer
All work was completed on time and the staff was friendly.
Boyd
08/15/18
Verified Customer
They do good work. Both Todd and Palmer are good to work with.
Kathleen
08/22/18
Verified Customer
I was pleased with the explanation of the issue and the service provided.
Kile
08/23/18
Verified Customer
I was very happy with the phone quote to have steering coupler replaced as it saved me $60 compared to Hyundai dealership, but was told by phone that the work would be warranted for 2 yrs or 24K miles. Work done very promptly and was treated great at the shop. However, when work completed, invoice said no warranty, so I feel misled on that. I would have paid $60 more to have the work warranted, but I don't expect any problems. If there are, I will be having words with management. Very satisfied unless this comes up. Everything else was awesome!
Kenneth
08/21/18
Verified Customer
Aarrow has consistently proved they can be trusted to get the work done expertly and in a timely manner. The price is always fair. The front desk staff is always friendly and customer oriented. My auto repair of choice!
Kandra
08/17/18
Verified Customer
I appreciate the way that Todd and Brian worked to get my car back on the road. They explained the repairs in a way that made sense to someone who doesn't know engines.
Angie
08/15/18
Verified Customer
Warranty work, great service.
Browning
08/09/18
Verified Customer
Todd and Palmer excel at customer service. While waiting for my car, I could hear their interactions with other customers and they truly go the extra mile with EVERYONE. They have always been fairly priced and trustworthy...I live in Gloucester County and still take my car to them for all repairs.
Schedule an Appointment with Aarrow Transmission and Automotive - Richmond
Select a date and time
Please provide date and time
Need an appointment for today? Call the shop directly at (804) 977-1319
Need an appointment for today? Call the shop directly at (804) 977-1319
RepairPal Scorecard
94
Overall Quality Score
Group 5 Created with Sketch.
24-month / 24,000-mile warranty
Technical Ability
94
Tools & Equipment
97
Customer Service
93
Customer Amenities
93
Aarrow Transmission and Automotive of Richmond has been serving the community since 2002. This RepairPal Certified shop strives to stay on top of the latest technologies and to be a leader in the local community by providing the highest level of automotive repair coupled with the best customer service. Recent customers describe this shop as “honest”, “knowledgeable”, “professional”, “friendly”, and “wonderful”. This location features a team of automotive technicians whose experience, commitment to ongoing training and investment in tools and equipment helps make them capable of a wide range of repairs. From transmission and driveline diagnoses and repair, to tires and wheel alignment, to minor and major mechanical repairs, to check engine light diagnosis and repair, as well as your scheduled maintenance needs. Repairs are covered by a 24-month / 24,000-mile warranty for your peace of mind. A local shuttle service, loaner vehicles, early bird drop-off, and a waiting area with wireless Internet are also available for your convenience.
Details
Specialities
  • AC/Heating
  • Alignment
  • Check Engine Light
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Timing Belts
  • Transmission Repair
Amenities
  • Early Bird Dropoff
  • Loaner Car
  • Service Guarantee
  • Shuttle
  • Wireless Internet
Makes We Serve
  • Acura
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • FIAT
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercury
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Ram
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
Affiliations
  • NAPA
Map
Get Directions to Aarrow Transmission and Automotive - Richmond
Schedule an Appointment with Aarrow Transmission and Automotive - Richmond
Select a date and time
Please provide date and time
Need an appointment for today? Call the shop directly at (804) 977-1319
Need an appointment for today? Call the shop directly at (804) 977-1319
What verified customers have to say about Aarrow Transmission and Automotive - Richmond
Would recommend to a friend
94%
Car was ready when promised
94%
Did not feel sales pressure
96%
Car was fixed correctly the first time
91%
Customer was treated respectfully
96%
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