Close

Precision Tune Auto Care - 055-15

RepairPal Certified Shop in Raleigh

Precision Tune Auto Care - 055-15

352 Verified Reviews
(919) 289-8137
9009 Baileywick Rd #101
Raleigh, NC 27615 USA
"Great!"
— Rahzhae, a Verified Customer
Hours
08:00
18:00
http://purl.org/goodrelations/v1#Monday
08:00
18:00
http://purl.org/goodrelations/v1#Tuesday
08:00
18:00
http://purl.org/goodrelations/v1#Wednesday
08:00
18:00
http://purl.org/goodrelations/v1#Thursday
08:00
18:00
http://purl.org/goodrelations/v1#Friday
08:00
17:00
http://purl.org/goodrelations/v1#Saturday
Su
Closed
M-F
8:00am to 6:00pm
S
8:00am to 5:00pm
Auto Repair Experience
  • Gerald Morrow, Manager
  • Established 1995
  • 3 Auto Repair Mechanics on Staff
  • 1 ASE Certified Auto Technician
  • 67 Years of Car Repair Experience
Precision Tune Auto Care - 055-15 Reviews
352 Ratings
Displaying 1 - 15 of 341reviews
09/22/18
Everyone was so nice and helpful. Thanks for a great experience!
09/27/18
I have gone to this shop for years and have recommended it to friends in the past. The last two times I have gone, the shop has gone down in my opinion. The last time oil was spilled around the engine and caused a smell for a long time until it fully burned off. This last time several things were recommended. The power steering was changed 5000 miles ago and weird it was recommended to be changed but we did it. I mentioned the alignment seemed off and they didn t even do the original test to see how far off it was. They only had the final, which to me tells me maybe it wasn t needed! The proof is on the paper. It s nice to have that to justify the alignment! Just seems to be going down hill to me!
09/19/18
There was a mixup on communication between two similar cars/jobs. The manager handled it perfectly and with great integrity. Honestly we had been loyal customers for years, then there was a change in management and ther service and integrity, had gone downhill, upsell pressure was constant. The newest management team has restored our confidence in the PT location.
09/08/18
I had an oil change and tire rotation done. I also had one tire plugged as it had a slow leak. All things were completed in a reasonable timeline, price, and fashion. I am a regular customer to the shop. The thing that left me wanting on this visit is that the drivability of the car was notably worse when I drove the car after picking it up. The car has picked up a pronounce shake that it did not have before and is likely needing to have at least one tire rebalanced.
Reply from Precision Tune Auto Care - 055-15
by JasonatPTAC, October 05, 2018

Kevin, sorry to hear about the vibration when driving. We certainly want to look into that for you. Would you be available in the near future to bring your vehicle back in so we can diagnose that problem for you? We would of course do so at no charge to you. Just come back in and ask for Josh, our center manager. I you would like to give me a call at our customer service center, you are most welcome to do so. It would be my pleasure to help. I can be reached at 919-469-2450, 800-227-8863 or customerservice@ptautocare.com. Sincerely, Ronnie - Customer Service.

09/18/18
I was initially told they'd put my car right up on the lift to check it. It took them close to 30 minutes to do that. I also felt that the man who was at the desk felt pestered, and was slightly sarcastic when I asked him two reasonable questions. The maintenance man was nice as can be and very professional.
Reply from Precision Tune Auto Care - 055-15
by JasonatPTAC, October 05, 2018

Bena, we are sorry to hear about your experience during your visit to our Raleigh, NC location. Customer satisfaction is very important to us at Precision Tune Auto Care. We would love the opportunity to work with you in resolving the current situation. At your earliest opportunity, please contact our customer service center at 919-469-2450 or 800-227-8863. You may also email us at customerservice@ptautocare.com if that is easier. It would be our pleasure to assist you to the best of our ability. Sincerely, Ronnie – Customer Service.

09/15/18
I had oil change and cabin filter changed. I had other work done a week later at dealership, and they discovered air filter installed backwards.
Reply from Precision Tune Auto Care - 055-15
by JasonatPTAC, October 05, 2018

Sarah, we are sorry to hear about your experience during your visit to our Raleigh, NC location. Customer satisfaction is very important to us at Precision Tune Auto Care. We would love the opportunity to work with you in resolving the current situation. At your earliest opportunity, please contact our customer service center at 919-469-2450 or 800-227-8863. You may also email us at customerservice@ptautocare.com if that is easier. It would be our pleasure to assist you to the best of our ability. Sincerely, Ronnie – Customer Service.

09/15/18
Everyone was very nice!
Reply from Precision Tune Auto Care - 055-15
by JasonatPTAC, October 05, 2018

Melody, thanks for the review! It’s our pleasure to provide you with the best in auto repair and maintenance services. Thank you for choosing Precision Tune Auto Care in Raleigh. Sincerely, Ronnie – Customer Service.

09/06/18
Staff was awesome!
Reply from Precision Tune Auto Care - 055-15
by JasonatPTAC, October 05, 2018

Brian, thanks for the awesome review! I will let Josh and the team know what a great job they are doing. Thank you for entrusting Precision Tune Auto Care for your auto service needs. Sincerely, Ronnie – Customer Service.

09/03/18
Had the oil changed and tires rotated. While I appreciate the 'free' tire rotation, I don't believe the air pressure was checked. The tire pressure light came on while on my way into work. I stopped at another repair ctr and they said all 4 tires were low. I do enjoy the convenience of this location and the coupons available. First time I've had an issue. I'd use them again.
Reply from Precision Tune Auto Care - 055-15
by JasonatPTAC, October 05, 2018

Cynthia, we are sorry to hear about your tire pressure not getting checked during your most recent visit. When you have some time, please contact Josh, our center manager or myself and we will help correct the situation. Josh can be reached at 919-518-8464. I can be reached at 919-469-2450 or 800-227-8863. It's our pleasure to help. Sincerely, Ronnie - Customer Service.

09/07/18
Lost complete trust in this location and their employees. I trusted them with my car and my savings (because the work needed was expensive) and ended up having a car with issues and no car for almost 6 days. I am truly disappointed.
Reply from Precision Tune Auto Care - 055-15
by JasonatPTAC, October 05, 2018

Venessa, I am so sorry to hear about this. It would be my pleasure to help you get this situation corrected if you are willing. At your earliest convenience, please give me a call at our customer service center. 919-469-2450, 800-227-8863 or customerservice@ptautocare.com. I would love to help fix this and see if we can earn back your trust. Our customers are very important to us and we want to make sure everyone receives quality service! I look forward to hearing from you soon. Sincerely, Ronnie - Customer Service.

09/07/18
Everything was great!
Reply from Precision Tune Auto Care - 055-15
by JasonatPTAC, October 05, 2018

Lamar, thanks for the review! It’s our pleasure to provide you with the best in auto repair and maintenance services. Thank you for choosing Precision Tune Auto Care in Raleigh. Sincerely, Ronnie – Customer Service.

09/06/18
Was very disappointed with this last visit.
Reply from Precision Tune Auto Care - 055-15
by JasonatPTAC, October 05, 2018

Jean, we are sorry to hear about your experience during your visit to our Raleigh, NC location. Customer satisfaction is very important to us at Precision Tune Auto Care. We would love the opportunity to work with you in resolving the current situation. At your earliest opportunity, please contact our customer service center at 919-469-2450 or 800-227-8863. You may also email us at customerservice@ptautocare.com if that is easier. It would be our pleasure to assist you to the best of our ability. Sincerely, Ronnie – Customer Service.

08/28/18
Work was performed in a timely manner.
08/25/18
Very impressed with precision! I will be a repeats customer!
08/30/18
Excellent price & service Could not of been better
Schedule an Appointment with Precision Tune Auto Care - 055-15
Select a date and time
Please provide date and time
Need an appointment for today? Call the shop directly at (919) 289-8137
Need an appointment for today? Call the shop directly at (919) 289-8137
RepairPal Scorecard
91
Overall Quality Score
Group 5 Created with Sketch.
24-month / 24,000-mile warranty
Technical Ability
92
Tools & Equipment
97
Customer Service
86
Customer Amenities
93
The Baileywick Road location of Precision Tune Auto Care was established in 1995 and has been providing Raleigh and the surrounding area with quality automotive repairs ever since. This RepairPal Certified shop features a team with an excellent mix of experience, ongoing training, and ASE Certifications who are equipped with the tools and diagnostic equipment necessary to perform a wide range of repairs. These repairs can range from minor and major mechanical repairs to tires and wheel alignment, to check engine light diagnosis and repairs, to state smog and safety inspections, as well as your scheduled maintenance needs. This work is backed by a 24-month / 24,000-mile warranty for your peace of mind. Our survey of their recent customers revealed a group who describe the team here as “helpful”, “friendly”, “polite”, “professional”, and “excellent”. Loaner cars, early bird drop-off, Saturday business hours, and a waiting area with wireless Internet are also available for your convenience.
Details
Message From the Shop
For over 35 years, Precision Tune Auto Care has offered value and convenience, providing professional car care and repair backed up by a best-in-class nationwide warranty. We know your time is valuable and convenience is important – that’s why no appointment is necessary and most of our services can be completed while you wait. From factory scheduled maintenance to major repairs for autos, SUVs, Minivans and Hybrids, count on us for complete car care…bumper to bumper. We love being part of your community. Visit one of our modern, comfortable facilities where our certified technicians will help keep your vehicle safe & reliable on the road. Convenient, affordable, dependable; We are car experts, Tuned In To You.
Specialities
  • AC/Heating
  • Alignment
  • Check Engine Light
  • Diagnosis
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Smog/Emissions Testing
  • Timing Belts
  • Tire Sales/Repair
  • Windshield/Glass
Amenities
  • Car Pickup/Dropoff
  • Coffee
  • Early Bird Dropoff
  • Financing
  • Loaner Car
  • Open Saturday
  • Service Guarantee
  • Towing
  • Wireless Internet
Makes We Serve
  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • FIAT
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Porsche
  • Ram
  • Saab
  • Saturn
  • Scion
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
Map
Get Directions to Precision Tune Auto Care - 055-15
Schedule an Appointment with Precision Tune Auto Care - 055-15
Select a date and time
Please provide date and time
Need an appointment for today? Call the shop directly at (919) 289-8137
Need an appointment for today? Call the shop directly at (919) 289-8137
Get an estimate and never overpay again
RepairPal guarantees your repair will be done right.