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Portola Valley Garage

RepairPal Certified Shop in Portola Valley

Portola Valley Garage

11 Verified Reviews
(650) 695-6506
4170 Alpine Rd
Portola Valley, CA 94028 USA
"I have used this outfit for 30 years and I have been very satisfied all of that time."
— Susan, a Verified Customer
Hours
07:30
17:30
http://purl.org/goodrelations/v1#Monday
07:30
17:30
http://purl.org/goodrelations/v1#Tuesday
07:30
17:30
http://purl.org/goodrelations/v1#Wednesday
07:30
17:30
http://purl.org/goodrelations/v1#Thursday
07:30
17:30
http://purl.org/goodrelations/v1#Friday
Su
Closed
M-F
7:30am to 5:30pm
S
Closed
Auto Repair Experience
  • Thomas Ramies, Owner
  • Established 1948
  • 6 Auto Repair Mechanics on Staff
  • 2 ASE Certified Auto Technicians
  • 166 Years of Car Repair Experience
Portola Valley Garage Reviews
11 Ratings
5
(11)
4
(0)
3
(0)
2
(0)
1
(0)
06/13/12
They are great because they over deliver on their products. My husband is ill and so it is hard for us to bring the car in because we only have one driver, so I drove the car in and the receptionist drove me home. It's a very personal, one on one kind of thing. When I went to pick up the car, the guy genuinely asked how my husband was doing and it seems like a very old-school community type of experience where people really know each other and care about each other and care about what the work is.
06/05/12
I have used this outfit for 30 years and I have been very satisfied all of that time.
06/01/12
I am very satisfied with Portola Valley Garage. When anyone in our family has questions about cars we can always call Tom or Tim. They are a very trusted business.
05/31/12
I take all my cars there. They do a great job.
05/31/12
Very friendly and efficient.
05/31/12
I would highly recommend Portola Valley Garage to anyone.
05/30/12
It was extremely fair. They are thorough. They are reasonably priced. They are easy to deal with and to discuss things with and they try to accommodate any requests that you make. They are great guys. I would recommend them to everyone.
05/24/12
I just like them because they are honest. My car is always done on time and they are pleasant to deal with.
05/23/12
They are all very friendly and you don't have to wait long. They do a nice job.
05/22/12
They are the most knowledgeable garage that I have dealt with.
05/22/12
My experience with the garage is that they are always helpful with diagnostic services. They only do the work that is needed and they are always honest.
Schedule an Appointment with Portola Valley Garage
Select a date and time
Please provide date and time
Need an appointment for today? Call the shop directly at (650) 695-6506
Need an appointment for today? Call the shop directly at (650) 695-6506
RepairPal Scorecard
97
Overall Quality Score
Group 5 Created with Sketch.
36-month / 36,000-mile warranty
Technical Ability
100
Tools & Equipment
100
Customer Service
94
Customer Amenities
95
Our review of Portola Valley Garage revealed a very experienced team of technicians who have been working together for many years. Their team includes six technicians, including three ASE certified techs, with a total of 166 years of experience between them. Portola Valley Garage has perhaps the most extensive assortment of factory level scan tools we have seen from any of our Certified shops, which contributed to the perfect score in the Technical Ability section of the survey. If you decide to wait while your vehicle is being serviced, wireless internet access is available in their comfortable waiting room. A shuttle service is available if you find yourself in need of a ride.
Details
Message From the Shop
Above dealer level service ! We employ ASE certified master techs! Our technicians are constantly trained. Not all independent shops are the same... We have factory diagnostic/programming equipment for BMW, MINI, Porsche, Volvo, Mercedes, Jaguar, Range Rover, VW/Audi, Saab, GM, Ford, and the list goes on. An Independent NEVER had so much diagnostic capability! Free loaner car when available.
Specialities
  • AC/Heating
  • Check Engine Light
  • Classic Car Repair/Restoration
  • Diagnosis
  • Hybrid/Electric
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Smog/Emissions Testing
  • Timing Belts
  • Tire Sales/Repair
  • Transmission Repair
Amenities
  • Car Delivery
  • Car Pickup/Dropoff
  • Car Wash
  • Chinese Spoken
  • Financing
  • Loaner Car
  • Parts/Accessories
  • Service Guarantee
  • Shopping Nearby
  • Store
  • Warranty Accepted
  • Wireless Internet
Makes We Serve
  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • FIAT
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Porsche
  • Ram
  • Saab
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
Affiliations
  • ASCCA
  • Bosch Service Network
  • iATN
Questions Answered by Portola Valley Garage
How Many Axles Are There On This Vehicle? on 2007 Dodge Caravan
Two wheel drive are two and four wheel drive is 4
Whats Wrong With My Truck on 2002 Nissan Xterra
Hal is correct.....Many things can make it die. It really should be diagnosed
Battery Goes Dead In About 2 3 Hours. Brand New Battery,
Key Is Off. on 1990 Cadillac DeVille
You can start by putting a "test light" between the "negative" battery post and the negative cable. Using the alligator clip, put it on the post and the test light on the cable. This after the cable is removed. If the test light "lights up" you have a draw. Start by removing each fuse, one at a time. Pull the fuse out and if it stays lit, put the fuse back. Keep doing that till the light goes out. Look at your owner's manual to see the fuse layout. If you have an amp meter, that would be better... http://www.wikihow.com/Find-a-Parasitic-Battery-Drain
Would You Replace Or Rebuild A Rear Diff With 160k Miles On It? on 2000 Audi S4
Your guy is correct. Save money and get a good used one. Audi's usually don't have diff problems
Lights On For 6+ Hours. Charged Several Times, Battery Is New, Car Won't Start.. on 2005 Mini Cooper
Hal is right...Is it a AAA battery? Not quality battires!

Tom
www.pvgarage.com
Wont Start When Warmed Up, Why? on 1993 Volkswagen EuroVan
An idle valve will not keep a car from starting. It controls air, not fuel or spark. ECU is very rare to cause an intermittent no start. You need to see if your no start is from lack of spark or fuel. Do you know how to do this? Do you have a test light? I would check for power on the coil with key on and then cranking. When not cranking, both sides of the primary side of the coil should be hot. when cranking, one side should stay hot and the other should pulse or blink. If both sides stay "hot" and don't blink, I would suspect a bad Hall sensor in the distributor...see http://www.youtube.com/watch?v=jJmqdhhduVc
Why It Said Service Traction Control on 2008 GMC Sierra 1500
Exactly what Pushrod said. It has to be scanned to extract codes. Is it 4WD? The front wheel bearings can make the ABS light come on when they get excessive play. Also there are problems with the 4WD selector switch on the dash.
How Do I Get My Key To Go To The On Position So I Can Take Ignion Lock Out on 2001 Chrysler PT Cruiser
Dumb question..Have you tried another key??? If yes... Professor G is correct. Don't do it yourself.
Map
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Schedule an Appointment with Portola Valley Garage
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Need an appointment for today? Call the shop directly at (650) 695-6506
Need an appointment for today? Call the shop directly at (650) 695-6506
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