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Steve's Imports

(503) 683-7914
139 Verified Reviews
John@stevesimports.com

HOURS
08:00
18:00
http://purl.org/goodrelations/v1#Monday
08:00
18:00
http://purl.org/goodrelations/v1#Tuesday
08:00
18:00
http://purl.org/goodrelations/v1#Wednesday
08:00
18:00
http://purl.org/goodrelations/v1#Thursday
08:00
18:00
http://purl.org/goodrelations/v1#Friday
Su
Closed
M-F
8:00am to 6:00pm
S
Closed

ADDRESS

7273 SE 92nd Ave
Portland, OR 97266 USA

AUTO REPAIR EXPERIENCE

  • John Spinnett, Manager
  • Established 1976
  • 3 Auto Repair Mechanics on Staff
  • 2 ASE Certified Auto Technicians
  • 61 Years of Car Repair Experience

Steve's Imports Reviews

OVERALL RATING

139 Verified Reviews
5 stars
(90)
4 stars
(30)
3 stars
(9)
2 stars
(6)
1 star
(4)
by - Verified Customer December 10, 2017

Went in for a window seal repair. I Pointed out an area of trim that needed To be Put back in place as it had been removed to diagnose the bad seal. The trim was installed incorrectly despite having shown the body shop Manager What needed to be done. Ultimately I just fixed it on my own

by - Verified Customer December 04, 2017

Review

by - Verified Customer November 26, 2017

Great experience I will most definitely be back

by - Verified Customer November 21, 2017

John was great!

by - Verified Customer November 16, 2017

Super 1 stop shopping! John B. and Tony save me a lot of running around; the service is excellent and my car stays running tip top!

by - Verified Customer November 08, 2017

good but spendy

by - Verified Customer November 07, 2017

The only thing that bothered me is the team replaced my headlight but didn't explain to me that I should get the other one changed as now they are two different colors of brightness. I would have happily paid to get the other done in order to have the same headlight color. Now the one not replaced is more of a yellow hue vs the one you replaced a bright white. It s driving me crazy.

by - Verified Customer November 07, 2017

The staff was extremely helpful. I had a budget and they got it done for less. I will definitely be back.

by - Verified Customer November 06, 2017

They repaired the fuel filler hose on my '91 4Runner that a different shop could not. They did a great job on that. However, during that work the tech noted that the transmission fill plug was seeping from a crack in the casing at the plug. Instead of fixing that, they informed me of it and suggested I have a transmission shop look at it. That was okay but to slow the seep the tech tightened the plug way beyond the recommended psi, which had the opposite result desired and forced the crack open increasing the leak volume. It is now being fixed by a trans shop but that was poor wrench work on tightening the plug. No damage was caused but when I am paying shop rates in the range of $135/hr, I expect specs to be followed. Overall, I still give the shop high marks and appreciate the job they did.

by - Verified Customer November 05, 2017

The work done is probably great, what I asked for was complete and the amount of time spent was probably fairly priced. They know what they are doing and I didn't. The guys were very good to deal with. The issue I had was the website said affordable because bug owners love their cars etc. My concern is that each problem required a fee to look for and some of the issues seemed related (blinkers and brake lights out) and only one was fixed or solution discussed. I understand 2 issues, 2 costs, but I was hoping for an explanation and a bit more affordable. Cars are expensive I know, but part of the reason for owning a bug is affordability.
Thanks for fixing the one problem though.

by - Verified Customer November 05, 2017

Great customer service. Will be using shop for any future service and/or repairs.

by - Verified Customer November 02, 2017

They had a loaner for me to use, communication was good, and the quality of the repair was great.

by - Verified Customer November 01, 2017

I appreciate Tony's efforts to keep us up to date on the service and repairs to our Acura.

by - Verified Customer October 26, 2017

Have always been informed and kept up to date as to what is going on.

by - Verified Customer October 24, 2017

John did an Excellent job explaining everything and did a great job of communicating.

4 verified customers did not leave comments but provided these ratings:
by Dan
by Micheal, James
by Jerrmy
by - Verified Customer October 19, 2017

Excellent service overall, very communicative and responsive, work completed in a timely fashion.

by - Verified Customer October 17, 2017

Happy with work done.

by - Verified Customer October 12, 2017

Brought in a faulty charge cord. Diagnosed it the second I walked in. Gave me a loaner for use as long as I needed. No issue and super fast help, so I could drive my Tesla on the first day of purchase. Follow up call the next day that make sure all was ok.

by - Verified Customer October 12, 2017

Excellent service and kind employees that were very concerned with my vehicles service and with providing satisfactory explanation and customer service.

by - Verified Customer October 09, 2017

Work is excellent, price is very reasonable and employees are great.

by - Verified Customer October 05, 2017

There was a small 'glitch' with my Eurovan roof, but it was resolved quickly and professionally by John and the crew. I appreciate the good work your guys did and would return in an instant.

by - Verified Customer October 04, 2017

Very good service,friendly staff, highly recommend Steve s Imports.

by - Verified Customer October 03, 2017

Fantastic service and repair experience, as always!

by - Verified Customer October 01, 2017

I really appreciate the high level of professionalism; I definitely be back.

by - Verified Customer October 01, 2017

Everyone I encountered at Steve's Imports was incredibly professional and personable; I would definitely recommend them to anyone who is looking to have work done on their vehicle.

4 verified customers did not leave comments but provided these ratings:
by Dan
by Micheal, James
by Jerrmy
by - Verified Customer September 28, 2017

The had my BMW fixed and back on the road the same day! Been driving great since. Thank you!

by - Verified Customer September 27, 2017

This shop was awesome at giving me clear information and getting the work done in a timely manner. I really appreciate all of the service desk for been so helpful!

by - Verified Customer September 25, 2017

They were courteous, prompt, and fair priced. I would recommend this shop to anyone for import work.

by - Verified Customer September 18, 2017

Great service and great prices for VW repairs. Will get car serviced at Steve's again.

by - Verified Customer September 17, 2017

Diagnostic charges were excessive

by - Verified Customer April 20, 2017

Great work, as always, and always right the first time. I really like that you are a low pressure shop. Multiple times I've gone in and you've let me know about additional work you found that needs to be done, but unless its an immediate concern (like when you found my tires had been wearing uneven and were almost to metal in a few spots) you just let me know about it and note it on my invoice, along with telling me a best-guess estimate on cost and how long I can wait to get it done. No pressure to get it done right away. I've never gone to another shop that doesn't try pressuring you into fixing that right away, or at least scheduling to do it soon. Thanks!

by - Verified Customer April 19, 2017

Everyone was very respectful and work was complicated.

by - Verified Customer April 18, 2017

Great shop and people.

by - Verified Customer April 11, 2017

Steve's continues to provide excellent service and great customer relationships. At no time has it ever been suggested that I have work done that wasn't necessary to do including this recent visit.

by - Verified Customer April 09, 2017

Thank you.

4 verified customers did not leave comments but provided these ratings:
by Dan
by Micheal, James
by Jerrmy
by - Verified Customer April 06, 2017

They are great!

by - Verified Customer April 06, 2017

They were courteous and helpful, overall a positive experience.

by - Verified Customer April 02, 2017

Great experience all round!

by - Verified Customer March 29, 2017

Always a great place to get my cars worked on!

by - Verified Customer March 28, 2017

I've become a loyal customer

by - Verified Customer March 28, 2017

Love Steve's however they do seem to take a long while to fix things...not sure why that is. Also annoyed they don't have their own diagnostic machine at the shop. Prices are a bit high as well.

by - Verified Customer March 21, 2017

A very thorough and excellent inspection which found areas that could have been dangerous if not fixed.

by - Verified Customer March 20, 2017

Steve's has been my go-to for service for my three vehicles.

by - Verified Customer March 19, 2017

It was good

by - Verified Customer March 19, 2017

This is the 3rd vehicle I've brought in over the last +15 years. Great shop, great people, never an issue with anything. They are not the cheapest and shouldn't be, but they are fair, honest, and know their stuff. Great job again everybody!

4 verified customers did not leave comments but provided these ratings:
by Dan
by Micheal, James
by Jerrmy
by - Verified Customer March 16, 2017

Very classy; they care about their customers.

by - Verified Customer March 16, 2017

You will not get better all-around respectful customer service from other shops the way Steve's staff does.

by - Verified Customer March 16, 2017

It's good

by - Verified Customer March 16, 2017

Steve's did a great job fixing our car with hard to find parts!

by - Verified Customer March 15, 2017

Customer service is my expectation with everyone I do business with...your team could use some help...

by - Verified Customer March 12, 2017

Very expensive

by - Verified Customer March 08, 2017

I came in for an oil change so I can't really form an opinion on the work yet but I would like to come back for any repairs.

by - Verified Customer March 06, 2017

Brian was very helpful- the repairs were more expensive than I hoped but i understand why- I have already recommended Steve's to two other people

by - Verified Customer March 05, 2017

I've been bringing by BMW into Steves for years. I've always received great service and quality repairs. Thank you!

by - Verified Customer March 05, 2017

Everyone at SI is so friendly and accommodating. They always seem to care for me as a person not just a customer. I wish I remembered the name of the guy that always checks me in, he is always so helpful, thoughtful, and personable. The guys that fix my car are always thorough and very generous in helping me. I am a single mom with cancer and I never feel intimidated at SI nor do I feel like they try to do more work than necessary rather I feel that they help me out a lot. I appreciate it so very much!! Thank you!

4 verified customers did not leave comments but provided these ratings:
by Dan
by Micheal, James
by Jerrmy
by - Verified Customer February 26, 2017

Brian is super nice and professional. They gave me a loaner car on the house! What excellent customer service. This will be my go to repair shop in Portland.

by - Verified Customer February 23, 2017

Great people

by - Verified Customer February 21, 2017

Most recent repairs were completed after a less expensive attempt was made. Bryan, at the front counter, is my 'go-to' guy for answers to questions related to my car. I appreciate his candor and honesty!

by - Verified Customer February 20, 2017

This was my first time, but so far I have a good impression of them. My Mercedes/Sprinter was serviced well, with care taken to get the oil level just right.

by - Verified Customer February 20, 2017

Don't want to go this place again

by - Verified Customer February 19, 2017

Great, as always

by - Verified Customer February 13, 2017

I asked for a new battery for the key, quoted $25, not done. Rest of work done properly.

by - Verified Customer February 12, 2017

As always, the employees were friendly and helpful.

by - Verified Customer February 12, 2017

They do excellent work and always discuss needed work to be done before it is started and what it will cost.

by - Verified Customer February 07, 2017

Addressed all of the problems & called with additional problems that needed work done

4 verified customers did not leave comments but provided these ratings:
by Dan
by Micheal, James
by Jerrmy
by - Verified Customer February 06, 2017

Complete review of findings. Helpful deciding what needed to be done and what could wait. Excellent service.

by - Verified Customer February 02, 2017

Went in for an oil change by appointment but did not expect to be waiting for two hours.

by - Verified Customer January 31, 2017

A little annoying having to call for updates, but overall a good experience.

by - Verified Customer January 30, 2017

I had the shop do the diagnostic, but chose to do the repairs, which were straightforward, myself. They were supportive and helpful, and offered up suggestions to ensure I was successful with the repairs. I will definitely go back for future issues with my car.

by - Verified Customer January 29, 2017

Great job, as always.

by - Verified Customer January 25, 2017

They missed the most obvious reason(s) for some issues

by - Verified Customer January 23, 2017

Very smooth

by - Verified Customer January 22, 2017

Bryan was very helpful- he answered my questions and made suggestions about how I could get rid of my car. I have been very pleased with all my dealing with Steve's.

by - Verified Customer January 17, 2017

Treated me very well. Respect I am female and that I understand mechanical things. They do not insult my intelligence. Repairs great, allow you to buy your parts and bring to them. Very happy - good people.

by - Verified Customer January 17, 2017

Really good shop! Quoted timing belt work when they did that exact work less then a year ago. Seemed cheeky. Other than that completely satisfied!

4 verified customers did not leave comments but provided these ratings:
by Dan
by Micheal, James
by Jerrmy
by - Verified Customer January 15, 2017

Most Excellent

by - Verified Customer January 03, 2017

Brian took my car in on an emergency, with no appointment, and had it fixed in two days.

by - Verified Customer January 02, 2017

We had a complicated repainting job. When the color wasn't right, the shop called us and then reshot the car at their expense with different paint.

by - Verified Customer December 26, 2016

Had daughter's car repaired. Brian was responsive and knowledgeable. Repair was more than expected but was handled well.

by - Verified Customer December 26, 2016

Thanks for getting the job done just before the holiday!

by - Verified Customer December 20, 2016

Thank you for taking good care of my truck.

by - Verified Customer December 18, 2016

Steve's Imports, as always, took good care of me and my car.

by - Verified Customer December 15, 2016

Great shop! The coffee was ok.

by - Verified Customer December 13, 2016

Very pleased with the quality of work and honesty.

by - Verified Customer December 12, 2016

We were given two options for our Mini Cooper: We chose the less expensive and were still treated well.

4 verified customers did not leave comments but provided these ratings:
by Dan
by Micheal, James
by Jerrmy
by - Verified Customer December 12, 2016

There was some confusion on the quote and that was corrected, which I appreciated. When I picked up my car the driver side fog light was busted out and no one had an explanation. My car was towed due to it not wanting to start. The fog light was intact when AAA drove off with it. Also, there were no noises coming from the engine previous to the repair and now the engine is running rough and making a constant horrible noise.

by - Verified Customer December 11, 2016

Pre purchase inspection was done.

by - Verified Customer December 11, 2016

The vehicle was serviced fast and correctly. It was a pleasure working with you.

by - Verified Customer December 11, 2016

There was a specific request made (and documented) that was not attended to, and I need to go back to the shop to have it taken care of. Also, this is the second time a grease mark has been left on the interior of my car and I will ask to have that removed as they did last time.

That said, I have used this shop for years and will continue to do so.

Reply from Steve's Imports – by Steves Imports March 14, 2017

Stephanie thank you so much for the follow up. We will gladly follow through with your previously stated concern, and I am happy to have our lot attendant clean and vacuum your vehicle inside and out at your convenience. Thanks again.

by - Verified Customer December 11, 2016

Daniel was great.

by - Verified Customer December 06, 2016

Good experience will be back!

by - Verified Customer December 06, 2016

Routine maintenance plus the winter check that included FREE windshield wipers- Nice!
On time, reasonable cost and detailed explanation/cost for future work. Excellent customer service!

by - Verified Customer December 06, 2016

Steve's Import is a clean and friendly atmosphere. I would trust them taking care of my car again.

by - Verified Customer December 04, 2016

Overall the experience was excellent and I would definitely recommend their services to others.

by - Verified Customer November 29, 2016

Very professional and the highest integrity . I travel 209 miles from eastern Oregon to have them do 120,000 mile service on my Honda Pilot . Staff and management go the extra mile to care for their clients. My highest recommendation !

4 verified customers did not leave comments but provided these ratings:
by Dan
by Micheal, James
by Jerrmy
by - Verified Customer November 29, 2016

Great communication.

by - Verified Customer November 17, 2016

I am exteremly happy and satisfied with the experience I had at Steves Imports. From the moment I pulled into the lot I was greeted with a smile and helpful direction. You can tell everyone who works at Steves cares about the job they do.

by - Verified Customer November 16, 2016

Great experience with a pre-purchase inspection and then routine maintenance. Staff was informed and courteous.

by - Verified Customer November 14, 2016

Been bringing my cars to Steve's for 10 years. Always a good experience.

by - Verified Customer November 14, 2016

Everything you could ever hope for in a service shop. The last one I will ever bring my Subaru to. She has never ran so smooth.

by - Verified Customer November 03, 2016

My mechanic did an amazing job. Took longer than expected but he did phenomenal work, and everyone was super kind.

by - Verified Customer November 02, 2016

Well done, you guys. We really appreciate your expertise and service!

by - Verified Customer November 01, 2016

I trust those who work at Steve's.

by - Verified Customer September 12, 2016

Customer care and service was excellent. Bryan (service adviser) was friendly, helpful and professional. Shuttle service was very much appreciated and the driver was polite and accommodating. The outstanding hallmark of this visit was honesty. I was informed that part of the service needed was under recall from Toyota. That saved me several hundred dollars and has made me a customer for life at Steve's. Oh, and the work that was performed was excellent. The car feels better to drive and I feel safe heading into the winter season.

by - Verified Customer September 06, 2016

Great service. Good work on the car.

4 verified customers did not leave comments but provided these ratings:
by Dan
by Micheal, James
by Jerrmy
by - Verified Customer August 30, 2016

100,000 mile service.

by - Verified Customer August 29, 2016

The people at Steve's imports were friendly and easy to deal with. They handled the wheel bearing replacement well. They were also knowledgeable about the issue that I was having with my car. They also gave a complimentary inspection of what else needs attention. Thank you.

by - Verified Customer August 29, 2016

Great shop/service!

by - Verified Customer August 28, 2016

You found the problem and informed us of what needed to be done and made a recommendation which cost us a little more money but made a lot of sense!!

by - Verified Customer August 22, 2016

Because they rock!

by - Verified Customer August 22, 2016

They were very honest with their prices and exceeded expectations.

by December 18, 2014

Customer service is great. Price is a little spendy. Compared to a regular mechanic it is pricey but that is probably the import stuff. Friendly customer service, very thorough.

by - Verified Customer December 17, 2014

I just thought they had great customer service, and they were honest. They did a good job. They did what I asked them to do.

by December 17, 2014

I enjoyed the service, and they are very timely.

by December 17, 2014

I really like Kirk the foreman, they explained the work as it was and we have known them for a long time.

4 verified customers did not leave comments but provided these ratings:
by Dan
by Micheal, James
by Jerrmy
by - Verified Customer December 17, 2014

They are really nice and helpful, and they are still helping me now. My car has been making a weird sound after someone hit it and they want me to take it in so they can look at it. They have nice customer service when I went in. They offer me food and drink while they fixed my car.

by - Verified Customer December 16, 2014

We had good service, it took them a bit to get my car in but they were able to fix all the issues I was having with my car.

by - Verified Customer December 15, 2014

I like the work they do, they charge good prices and they communicate very well.

by - Verified Customer December 14, 2014

They were thorough and I had a problem with the muffler that was causing the car to backfire and they warrantied it and fixed the muffler. They also fixed the carburetor under the warranty. They'll give me a ride home if I do not have transportation.

by - Verified Customer December 14, 2014

I have received excellent service from them, they do the work I request and at the best price available in town.

by - Verified Customer December 11, 2014

They treated me good. They helped me get the work done that I needed in an affordable way and they worked great with me. I had to rebuilt my engine and they helped me with all the parts.

by - Verified Customer December 11, 2014

Their pricing is fair. Their service is excellent. They talk to you, they let you know what the cost of the repair will be. They are courteous and professional. There isn't anything that I don't like.

by December 09, 2014

They're knowledgeable and I've heard they are good technicians. I feel that they have everything covered. It was a clean quality shop.

by December 08, 2014

I thought my service was neutral.

by - Verified Customer December 04, 2014

They communicate very well with their customers, they let me know what was going on in great detail and the mechanic was able to get the work done quickly.

4 verified customers did not leave comments but provided these ratings:
by Dan
by Micheal, James
by Jerrmy
by - Verified Customer December 04, 2014

They were very helpful, informative and they explained all of the work in extreme detail.

by December 03, 2014

I felt that while the staff was friendly, the overall confidence and I can't say that. Everytime I took my car in something was wrong that should have been diagnosed on previous occasions. They kept telling me "Oh yeah this needed fixed, but it can be done anytime".

by - Verified Customer December 03, 2014

I like their customer service, they are very diligent and they listened to what I wanted. They are very thorough and they got the work done quickly.

by December 02, 2014

It was going to take all afternoon and I was from out of town. I could have used some transportation to get things done in the afternoon. I loved having the Wi-Fi and plenty of plug-ins for USB.

by December 02, 2014

They provided good customer service. I did think the part I wanted was a bit pricey after looking it up online. Overall the service was great. They were very open and honest about what was going on.

by - Verified Customer November 30, 2014

They are pretty prompt. They let you know what's going on with the vehicle. They ask you up front before they start on your vehicle so you know what you are paying for. They are thorough and honest so you can get a good repair.

by - Verified Customer November 25, 2014

They're very communicative. Just very responsive. Their customer service is incredible. My car has always been in good condition coming back. Just incredible customer service. They were very thorough.

by - Verified Customer November 25, 2014

They did very good work on my car and they got the work done in a timely manner.

by - Verified Customer November 20, 2014

They treated me very well. They took the car on the day that they would and they were very helpful. They also washed my car when they gave it to me.

by November 19, 2014

When I walked into the front office and there was no one there to greet me, Paul a mechanic was very nice to me since the clerk brushed me off.

4 verified customers did not leave comments but provided these ratings:
by Dan
by Micheal, James
by Jerrmy

RepairPal Scorecard
91
OVERALL QUALITY SCORE

12
month
Nationwide
warranty
12
month
Local
warranty
TECHNICAL ABILITY
91
TOOLS & EQUIPMENT
98
CUSTOMER SERVICE
88
CUSTOMER AMENITIES
93

Steve's Imports works hard to set itself apart from other automotive shops in a couple of ways; they specialize in the repair of all Japanese & German vehicles, they strive to repair your vehicle right the first time, and they believe in providing many customer conveniences, including: free estimates, shuttle service, rental cars, loaner vehicles, early bird drop off, and WiFi Internet access to make your visit easier. This team of professionals has been providing good quality automotive repair since 1974. They have the training, automotive tools and computer diagnostic equipment to help ensure their goal of providing high quality repair is achieved. Their work is backed by a 12-month / 12,000-mile warranty for your peace of mind.  Steve's Imports also performs quality Auto Body repairs on all makes and models of vehicles. They work with all insurance companies as well out of pocket repairs.  Recent customer describe this RepairPal Certified team as “communicative”, “helpful”, “trustworthy”, “excellent”, and “professional”.  


Details

SPECIALTIES

  • AC/Heating
  • Alignment
  • Check Engine Light
  • Classic Car Repair/Restoration
  • Collision Repair & Paint
  • Diagnosis
  • Hybrid/Electric
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Smog/Emissions Testing
  • Timing Belts
  • Transmission Repair
  • Windshield/Glass
+ More

AMENITIES

  • AAA Member Discount
  • Car Wash
  • Child Friendly
  • Coffee
  • Early Bird Dropoff
  • Free Estimates
  • Free Multi-Point Safety Inspection
  • Gas/Diesel
  • Heated Waiting Room
  • Loaner Car
  • Military Discount
  • Parts/Accessories
  • Rental Car
  • Senior Discount
  • Service Guarantee
  • Shuttle
  • Warranty Accepted
  • Wireless Internet
+ More

AFFILIATIONS

  • iATN

MESSAGE FROM THE SHOP

Steve's Imports is a quality Import car repair facility that performs all phases of repair and services.
Steve's Imports also has a collision, refinish and restoration facility. We also work with all insurance and warranty companies.

MAKES WE SERVE

  • Acura
  • Audi
  • BMW
  • Geo
  • Honda
  • Hyundai
  • Infiniti
  • Isuzu
  • Kia
  • Land Rover
  • Lexus
  • Mazda
  • Mercedes-Benz
  • Mini
  • Mitsubishi
  • Nissan
  • Porsche
  • Saab
  • Saturn
  • Scion
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
+ More
Questions Answered by Steve's Imports
My service dept. repaired front brakes, wi...
Typically rear brakes wear out much more slowly than the front. Which is why they are thinner when first installed
I had a service a few weeks ago at dealer ...
Yes I have seen very similar issues. If you send me a picture I can let you know if their quote is realistic or not. We also have a body shop so I know what an accurate estimate looks like when I see one.
alarm system goes off and will not stat<br...
Have you tried a different key? If that doesn't help, there should be a fuse you can pull for the immobilizer
I need a Diagram and Instructions for chan...
Best option is to buy an Alldata & Identifix subscription. That will give you specs and proper direction. Make sure you have the proper scan tool and timing kit.
How to fix OBD Codes: <br>P0171<br>P0174<b...
It sounds crazy but just keep driving. As long as the check engine light doesn't come back on, you will eventually go through a drive cycle (given repairs were performed properly).
I may change the PVC valve in the Suzuki V...
Locate brake booster (large round thing on the firewall). Follow air hose from that to valve cover and that should lead you to the valve.
How to turn the passenger airbag light off...
If you have an issue with a capacity sensor then you may not be able to turn it off. Test it by sitting in your passenger seat and see if it goes off.

Map
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