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Integrity-1st Automotive & Collision - W 15th

RepairPal Certified Shop in Plano

Integrity-1st Automotive & Collision - W 15th

44 Verified Reviews
(972) 895-7819
4050 W 15th St
Plano, TX 75093 USA
"The person that worked on my car had the experience, knowledge and was friendly. He has been working in this field for a while and it shows with the perfect work he had done to my vehicle. I glad I went with this company will recommend to all. "
— Kenneth, a Verified Customer
Hours
Su
Closed
M-F
7:30am to 6:00pm
S
8:00am to 4:00pm
Auto Repair Experience
  • Dustin, Manager
  • Established 2015
  • 3 Auto Repair Mechanics on Staff
  • 1 ASE Certified Auto Technician
  • 78 Years of Car Repair Experience
Integrity-1st Automotive & Collision - W 15th Reviews
44 Ratings
Displaying 1 - 15 of 44reviews
Keith
05/12/19
Verified Customer
The staff treats you well - no upsell, just what you need.
Chris
05/03/19
Verified Customer
They do a great job
Weili
05/01/19
Verified Customer
Always above average
Olivier
05/01/19
Verified Customer
Excellent customer service and great work! Highly recommended!
Michael
05/05/19
Verified Customer
Had the work done when they said it would be. The final price was about 20% higher than the estimate - only issue and not a big one.
Dwayne
03/11/19
Verified Customer
The repair guys helped me see the bright side of an expensive and dangerous situation. Now, I know where to take my vehicles for oil changes and service, because they actually looked under the car, to find the problem and gave me a pretty close general estimate on the cost.
Randy
03/07/19
Verified Customer
Dustin and Roy are awesome!
Tanner
03/29/19
Verified Customer
Always a pleasant experience when having work done at this shop.
John
03/07/19
Verified Customer
everything was great
Steve
03/12/19
Verified Customer
Always an excellent experience. Trustworthy and skilled.
Brenda
03/12/19
Verified Customer
As always, everyone was very pleasant and polite and it was a job well done.
Allison
03/27/19
Verified Customer
The security lug was left off each of the steering tires. This was not a safe thing to do by sending my wife away in her car without properly completing the service. It was explained that they didn't use a lug tool because it was missing. But I know if the lugs can be removed, then they can be re-fastened, correctly, only by use of the tool. Doing it any other way is unprofessional and unsafe if you can't correctly re-mount the wheel. That tool has always been in the center console and not used or touched by anyone other than the service people. The pressure to seek additional service is the fact that I had to go to the Toyota dealership and pay $25.00 for a replacement part. I completed the work myself with the new part. I'm not likely to return or recommend this garage unless an apology is extended and a very generous rebate is given on the next service.
Kenneth
03/18/19
Verified Customer
Friendly and knowledgeable staff. Straight forward and helpful .
Leslie
11/11/18
Verified Customer
Very clean business and job well done.
Richard
09/26/18
Verified Customer
Great people.
RepairPal Scorecard
92
Overall Quality Score
Group 5 Created with Sketch.
12-month / 12,000-mile warranty
Technical Ability
92
Tools & Equipment
100
Customer Service
90
Customer Amenities
95
Integrity-1st Automotive & Collision - W 15th was established in 2015. Over the years Integrity-1st Automotive & Collision has established a reputation for providing service that is professional, fairly priced, honest, and timely. All of these attributes were confirmed in our review of their most recent customers. This RepairPal Certified team attends the training it takes to help ensure that your vehicle is repaired right the first time. This training, coupled with an investment in the necessary automotive tools and computer diagnostic equipment enable this location to provide repairs ranging from advanced computer and electrical diagnosis, to minor and major mechanical repairs, to state smog and safety inspections, as well as your scheduled maintenance needs. They offer a 12-month / 12,000-mile warranty for your peace of mind. A local shuttle service, early bird drop off, Saturday business hours, and a waiting area with wireless Internet are also available for your convenience.
Details
Specialities
  • AC/Heating
  • Alignment
  • Check Engine Light
  • Collision Repair & Paint
  • Diagnosis
  • Hybrid/Electric
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Smog/Emissions Testing
  • Timing Belts
  • Tire Sales/Repair
Amenities
  • Early Bird Dropoff
  • Open Saturday
  • Service Guarantee
  • Shuttle
  • Wireless Internet
Makes We Serve
  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • FIAT
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Porsche
  • Ram
  • Saab
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
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What verified customers have to say about Integrity-1st Automotive & Collision - W 15th
Would recommend to a friend
84%
Car was ready when promised
95%
Did not feel sales pressure
93%
Car was fixed correctly the first time
93%
Customer was treated respectfully
95%
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