Close

Innovative Auto Works

(972) 435-0405
110 Verified Reviews
innovativeautoplano@gmail.com

HOURS
08:00
18:00
http://purl.org/goodrelations/v1#Monday
08:00
18:00
http://purl.org/goodrelations/v1#Tuesday
08:00
18:00
http://purl.org/goodrelations/v1#Wednesday
08:00
18:00
http://purl.org/goodrelations/v1#Thursday
08:00
18:00
http://purl.org/goodrelations/v1#Friday
Su
Closed
M-F
8:00am to 6:00pm
S
Closed

ADDRESS

2815 Premier Dr
Plano, TX 75075 USA

AUTO REPAIR EXPERIENCE

  • Rick Palmer, Owner
  • Established 1992
  • 4 Auto Repair Mechanics on Staff
  • 2 ASE Certified Auto Technicians
  • 120 Years of Car Repair Experience

Innovative Auto Works Reviews

OVERALL RATING

110 Verified Reviews
5 stars
(97)
4 stars
(9)
3 stars
(4)
2 stars
(0)
1 star
(0)
by - Verified Customer November 20, 2017

The guys at Innovative are always welcoming, friendly and very professional, My most recent experience was just like all the rest. Upon leaving the shop, I was just so thankful that I have found a place to take my car whenever I need and trust in the repair work as an honest assessment of the work that was completed. Innovative, you are awesome.

by - Verified Customer November 14, 2017

Couldn t be happier about our decision to use Innovative Auto Works. Professional, personal, job-done-right-the-first-time kind of place. Thank you Ken!

by - Verified Customer November 12, 2017

Got me in quickly and got the job done quickly.

by - Verified Customer November 09, 2017

As far as I can tell, everything was fine.

+ Show more reviews
by - Verified Customer November 09, 2017

Ken is a true professional.
Innovative Auto Works is an exceptional repair shop.

by - Verified Customer November 07, 2017

Ken is always great to work with and explains all things well.

+ Show more reviews
by - Verified Customer October 19, 2017

Great job at fair price. Very pleasant to work with.

by - Verified Customer September 28, 2017

The guys were great, Ken and his whole team did a fantastic job, nice to find a shop I can trust going forward

+ Show more reviews
by - Verified Customer September 27, 2017

Excellent, friendly, knowledgeable service

by - Verified Customer September 19, 2017

Great job!

+ Show more reviews
by - Verified Customer September 18, 2017

These guys always do great work in a timely manner and at a reasonable cost. They will explain what needs to be done and will also tell you if work is not necessary. I have complete trust in them and have referred others to them.

by - Verified Customer September 17, 2017

Love you guys. Wouldn't go anywhere el

+ Show more reviews
by - Verified Customer August 24, 2017

Purchasing a used pick-up. Trusted Innovative Auto Works to provide

by - Verified Customer August 20, 2017

I had a very good experience as a first time visitor. I will be using them again.

+ Show more reviews
by - Verified Customer August 15, 2017

Great service!

by - Verified Customer August 14, 2017

I really liked how the guy worked with me on the price of repairs. I couldn't afford the repairs I wanted, but I still had to pay the diagnostic. The guy was incredibly nice in that he was willing to fix some other cosmetic issues with the car for no extra cost. Will definitely recommend this place.

+ Show more reviews
by - Verified Customer August 08, 2017

as usual Rick and his team went above and beyond, I'll be moving in a few weeks out of Plano but will still make the drive when in need of service.

by - Verified Customer August 08, 2017

Great guys, great service! 10/10 would recommend

+ Show more reviews
by - Verified Customer August 07, 2017

Innovative is the only shop I will take my car to. They're always fair and perform excellent work.

by - Verified Customer August 07, 2017

Innovative has been my parents' go to mechanic shop for years, and now I understand why. After reading horror stories about other places not fixing the car properly, or doing unsolicited work, I knew I had to find somewhere that actually cared about the customer.

Innovative is it. I only went in for an oil change and a tire rotation, and he called notifying me that I was up for inspection, and with my consent he went ahead and did the state inspection while my car was there! Very polite and friendly, I plan on returning to Innovative for all my car's needs.

+ Show more reviews
by - Verified Customer August 06, 2017

As always great service!

by - Verified Customer August 06, 2017

They fixed my car and had it up and running in a few hours. Fair price. Very friendly and professional.

+ Show more reviews
by - Verified Customer August 02, 2017

They always do good work and deliver on time.

by - Verified Customer August 01, 2017

They did a great job!

+ Show more reviews
by - Verified Customer August 01, 2017

Great

by - Verified Customer July 30, 2017

They are always friendly and work us in when we need repairs. We've been going to them for years & will continue to do so. Just hope I don't have to soon!

+ Show more reviews
by - Verified Customer July 27, 2017

Very honest, experienced mechanics & reliable. I'll definitely bring my vehicles back for service.

by - Verified Customer July 20, 2017

They did a great job

+ Show more reviews
by - Verified Customer July 19, 2017

Excellent work. Took an extra day (not in rush; they wanted to make sure they had it correctly repaired).

by - Verified Customer July 16, 2017

You guys are always very pleasant to deal with.

+ Show more reviews
by - Verified Customer July 12, 2017

Always professional, honest and friendly. All at a fair price too.

by - Verified Customer July 11, 2017

We always trust Innovative

+ Show more reviews
by - Verified Customer July 09, 2017

Small shop with a crew and owner that care and treat clients like friends.
Have recommended a multitude of people.
Been taunting them with my different vehicles for over 17 years.

by - Verified Customer July 04, 2017

Every time I go in they are helpful, honest, easy to work with and reliable. They always are straightforward which makes them trust worthy to me. I was referred to them and am always referring them to others!

+ Show more reviews
by - Verified Customer July 02, 2017

They changed my oil quickly!

by - Verified Customer June 28, 2017

Anytime I bring an automobile to Innovative Auto Works I know it will be fixed correctly the FIRST time. Not the cheapest; just the BEST!

+ Show more reviews
by - Verified Customer June 28, 2017

I use Innovative because done right, upfront explanation and quick service. Their service is consistently great time and time again.

by - Verified Customer June 20, 2017

Good work; trustworthy; reasonable prices.

+ Show more reviews
by - Verified Customer June 19, 2017

great shop.

by - Verified Customer June 14, 2017

No complaints. Will be back.

+ Show more reviews
by - Verified Customer June 12, 2017

Service is always explained and done correctly the first time.

by - Verified Customer June 05, 2017

Great work.

+ Show more reviews
by - Verified Customer May 29, 2017

As always, Innovative provided excellent service.

by - Verified Customer May 23, 2017

The perfect place to have your car serviced.

+ Show more reviews
by - Verified Customer May 14, 2017

Highly recommend Innovative Auto Works.

by - Verified Customer May 09, 2017

The guys here are great. They might not be the cheapest shop around, but they are car guys and they do the job right the first time. If you have a higher end car that you want to be done the right way, this is your shop. It's that simple.

+ Show more reviews
by - Verified Customer May 03, 2017

I always feel appreciated at Innovative Auto Works. Services/Repairs are explained thoroughly and reasonably priced. Customer for Lyfe!

by - Verified Customer May 03, 2017

Trust your car to these guys!

+ Show more reviews
by - Verified Customer April 26, 2017

This shop does a great job. Great guys.

by - Verified Customer April 26, 2017

A good experience as always.

+ Show more reviews
by - Verified Customer April 20, 2017

Half the amount expected--thanks, Ken, and everybody!

by - Verified Customer April 19, 2017

Innovative Auto Works has earned my work and respect. It is nice to find a trustworthy and quality auto mechanic.

+ Show more reviews
by - Verified Customer April 03, 2017

Always does a great job for us!

by - Verified Customer April 02, 2017

Great place! Honest! Courteous! Helpful!

+ Show more reviews
by - Verified Customer March 30, 2017

All around great job!

by - Verified Customer March 16, 2017

I was given more info than the regular oil change gives and appreciate it.

+ Show more reviews
by - Verified Customer March 12, 2017

We have been customers for over 20 years. Our cars are ALWAYS ready on time and we have never been pressured. Excellent people and shop.

by - Verified Customer March 07, 2017

The service of my new brakes and struts was excellent. But unfortunately, a day later I was in the car collision that totaled my car. As I look for another car, I will definitely consider your auto repair service. The manager and staff are very kind. Thanks a lot.

+ Show more reviews
by - Verified Customer March 05, 2017

Thanks!

by - Verified Customer March 02, 2017

Work performed as promised. Thanks!

+ Show more reviews
by - Verified Customer March 02, 2017

Great!

by - Verified Customer February 27, 2017

A little pricey but good service.

+ Show more reviews
by - Verified Customer February 23, 2017

Replaced the rear shocks on a 12 yr old, 165,000-mile Infinity G35 coupe. They scheduled me in at a convenient time, performed the work within the predicted completion time, and called me when it was finished. It drives significantly better.

by - Verified Customer February 23, 2017

Excellent service as always, been a customer for 20 + years.

+ Show more reviews
by - Verified Customer February 19, 2017

The best ....anywhere!

by - Verified Customer February 19, 2017

Love coming to Innovative. They are very professional, excellent at diagnosing car problems & repairing them, and honest when your car does not need a repair.

+ Show more reviews
by - Verified Customer February 19, 2017

Great job!

by - Verified Customer February 08, 2017

I was able to schedule a same-day appointment that was completed before the end of the day. Work was done quickly and well.

+ Show more reviews
by - Verified Customer February 05, 2017

Awesome, trustworthy auto shop...would not go anywhere else on the planet!!

by - Verified Customer February 02, 2017

Awesome folks doing a crack-up job!

+ Show more reviews
by - Verified Customer January 26, 2017

Excellent service.

by - Verified Customer January 26, 2017

Great...there for state inspection. Appt for 10:00. Had a bay open and waiting for me!!!

+ Show more reviews
by - Verified Customer January 24, 2017

As always excellent work performed, at lower prices than competitors, and reassurance knowing that my family is safe when travelling. Great job guys!

by - Verified Customer January 22, 2017

I like Ken and Rick.

+ Show more reviews
by - Verified Customer January 18, 2017

First time customer. Ken was very friendly. Did not try and upsell me. Will def. come back and recommend to others.

by - Verified Customer January 16, 2017

Innovative Auto Works is a reputable and customer sensitive auto shop that always provides quality care.

+ Show more reviews
by - Verified Customer January 05, 2017

Great.

by - Verified Customer January 05, 2017

Honest, friendly, no-pressure!

+ Show more reviews
by - Verified Customer December 29, 2016

Always receive the best work on my car and wonderful attention from the front desk.

by - Verified Customer December 26, 2016

We tried to fix something ourselves, but part was stuck, so we took the vehicle to Innovative and they had it done while we waited for a very reasonable price.

+ Show more reviews
by - Verified Customer September 15, 2015

You do good work at a fair price.

by - Verified Customer September 15, 2015

I happen to like the service they provide.

+ Show more reviews
by - Verified Customer September 13, 2015

Quick, professional, courteous service!

by - Verified Customer September 09, 2015

I find them very good at diagnosing problems and fixing them in a timely manner.

+ Show more reviews
by - Verified Customer September 05, 2015

The service is outstanding.

by - Verified Customer August 29, 2015

I appreciate the honesty and integrity of the team at Innovative. They are forthright and do quality work.

+ Show more reviews
by - Verified Customer August 29, 2015

It was a good repair.

by - Verified Customer August 27, 2015

Great work! Friendly staff.

+ Show more reviews
by - Verified Customer August 26, 2015

Great service.

by - Verified Customer August 24, 2015

Innovative has the top mechanics and they will service only what needs to be done and nothing more. Great customer service too!

+ Show more reviews
by - Verified Customer August 20, 2015

Innovative always provides excellent service and they won't fix if it don't need repairing. They are very honest and trustworthy. I recommend them on my next door web site regularly.

by - Verified Customer August 19, 2015

I like the shop and the people.

+ Show more reviews
by - Verified Customer August 16, 2015

Great service, honesty, reliability.

by - Verified Customer August 15, 2015

I've trusted my CRV in their care since I bought it. Now, after 120,000 miles, it still runs like new.

+ Show more reviews
by - Verified Customer August 11, 2015

They are fast, reliable, and great to deal with.

by - Verified Customer August 06, 2015

Excellent work ethic and a great price.

+ Show more reviews
by - Verified Customer August 02, 2015

Innovative is honest about what needs to be done immediately, what can wait a bit, and what I might want to do at some time in the future. They don't try to do repairs that aren't needed.

by - Verified Customer August 01, 2015

Good fast quality work but a bit pricey.

+ Show more reviews
by - Verified Customer July 30, 2015

Trustworthy repairmen. Ken at front desk is great!

by - Verified Customer July 28, 2015

I have used them for years. They are professional and have always repaired my car in a timely manner. Honest and reasonably priced.

+ Show more reviews
by - Verified Customer July 27, 2015

They are professional, the work is completed in a timely manner and is always perfect. Their prices are great also.

by July 26, 2015

I like the patience of the staff and they are eager to sort things out.

+ Show more reviews
by - Verified Customer July 20, 2015

They really care about their customers and doing the best job they can. Their prices are also incredibly fair.

by - Verified Customer July 16, 2015

Innovative has consistently taken my vehicles in for repairs on the day I call, or at least the next day. I have never needed to take my vehicles back for anything they may have not repaired correctly the first time. I have confidence in their service(s) and to be honest, they are some of the nicest people I know.

+ Show more reviews
by - Verified Customer July 15, 2015

They have always provided excellent service.

5 verified customers did not leave comments but provided these ratings:
by Lisa, Brian, lin, Ernest, Susan

RepairPal Scorecard
93
OVERALL QUALITY SCORE

24
month
Nationwide
warranty
24
month
Local
warranty
TECHNICAL ABILITY
97
TOOLS & EQUIPMENT
92
CUSTOMER SERVICE
96
CUSTOMER AMENITIES
91

Innovative Auto Works was established in 1992 and has been providing Plano and the surrounding area with quality automotive repairs ever since. This RepairPal Certified shop features a team of very experienced, highly trained technicians who are equipped with the tools and diagnostic equipment necessary to perform a wide range of repairs. These repairs can range from minor and major mechanical repairs, to check engine light diagnosis and repairs, to state smog and safety inspections, as well as your scheduled maintenance needs. This work is backed by a 24-month / 24,000-mile warranty for your peace of mind. Our survey of their recent customers revealed a group who describe the team here as: “friendly”, “reliable”, “honest”, “professional”, and “courteous”. A local shuttle service, early bird drop off, and a waiting area with wireless Internet are available for your convenience.


Details

SPECIALTIES

  • AC/Heating
  • Diagnosis
  • Hybrid/Electric
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Smog/Emissions Testing
  • Timing Belts
+ More

AMENITIES

  • Early Bird Dropoff
  • Service Guarantee
  • Shuttle
  • Wireless Internet

AFFILIATIONS

  • NAPA
  • iATN

MAKES WE SERVE

  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jeep
  • Kia
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Porsche
  • Ram
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
+ More

Map
Get Directions to Innovative Auto Works