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Import Auto Works | Mercedes Service

RepairPal Certified Shop in Pasadena

Import Auto Works | Mercedes Service

72 Verified Reviews
(626) 784-4638
717 N Lake Ave
Pasadena, CA 91104 USA
"Great diesel mechanic and super friendly staff that does a great job following up."
— Tony, a Verified Customer
Hours
Su
Closed
M-F
8:00am to 6:00pm
S
9:00am to 6:00pm
Auto Repair Experience
  • Jerry Ericksen, Manager
  • Established 2000
  • 3 Auto Repair Mechanics on Staff
  • 1 ASE Master Auto Technician
  • 60 Years of Car Repair Experience
Import Auto Works | Mercedes Service Reviews
72 Ratings
5
(60)
4
(9)
3
(0)
2
(0)
1
(0)
Displaying 1 - 15 of 69reviews
John
01/29/19
Verified Customer
Staff very experienced and friendly.
Holland
12/11/18
Verified Customer
The best shop ever. Lovely people, very helpful and get the job done at reasonable price.
Troy
11/03/18
Verified Customer
Excellent service. Explain everything in full detail. Would use them again.
Linda
09/26/18
Verified Customer
I really did appreciate the great customer service that was displayed. Staff was kind and very helpful.
Lance
09/22/18
Verified Customer
Very professional.
Hector
07/30/18
Verified Customer
Great Service, very knowledgeable
Emily
07/18/18
Verified Customer
Jerry is actually a top-notch individual. He took such good care of my car and told me exactly what he did wrong and then corrected it for me and now it runs great! I am going back to him for every car need! Thank you!
Grace
06/04/18
Verified Customer
I took my car to the Mercedes dealership for a service. Additional recommendations were made. It was going to be very expensive. I went to Import Auto Works. They were able to make necessary repairs for less money. I was satisfied with their work.
Rick
06/07/18
Verified Customer
The only place to take your MB!
Gary
04/04/18
Verified Customer
Awesome service great work very nice people!
Bianca
04/03/18
Verified Customer
Loved jerry, he was very helpful and friendly!
Cynthia
03/14/18
Verified Customer
This is my go-to shop for my vintage MB. Very knowledgeable and fair.
Joe
01/17/18
Verified Customer
Jerry is the kind of guy you wished you knew about years ago. The most trust worthy Mercedes Benz mechanic in the Los Angeles county area. Bar none !! Go Jerry , Go!!
John
01/19/18
Verified Customer
All good with Jerry and the team at Import Auto Works. See you next time!
Chris
12/28/17
Verified Customer
Import Auto Works was a great choice for me. I'll be bringing my car back again in the future as needs arise!
RepairPal Scorecard
95
Overall Quality Score
12-month / 12,000-mile warranty
Technical Ability
98
Tools & Equipment
97
Customer Service
96
Customer Amenities
98
Import Auto Works sets itself apart from other automotive shops in a couple of ways; they specialize in the repair of Mercedes Benz and Smart vehicles, they strive to repair your vehicle right the first time, and they believe in providing the best customer service. This team of professionals has been providing quality automotive repair since 2000. They have the training, experience, automotive tools and computer diagnostic equipment to help ensure their goal of providing high quality repair is achieved. These repairs can range from tires and wheel alignment, to major mechanical repairs, to computer system diagnoses and repairs, as well as your scheduled maintenance needs. Their work is backed by a 12-month / 12,000-mile warranty for your peace of mind. Recent customers enthusiastically describe this RepairPal Certified team as “fabulous”, “honest”, “professional”, “knowledgeable”, and “affordable”. Customer conveniences include a local shuttle service, rental and loaner vehicles, early bird vehicle drop-off, and a waiting area with WIFI Internet access.
Details
Message From the Shop
Import Auto Works exclusively works on Mercedes Benz, Smart, and Sprinter Vehicles. All Years and Models. Our Shop Foreman is a Factory-trained Mercedes Benz Certified Master Technician and ASE Certified Master Technician with over 30 years of Mercedes Benz experience. We use the Mercedes Startek diagnostic tools and HHT. In addition, we are Diesel and Bio-diesel conversion and transmission experts. We love all things Mercedes and are proud of our entire team! All work is guaranteed.
Specialities
  • AC/Heating
  • Alignment
  • Check Engine Light
  • Classic Car Repair/Restoration
  • Diagnosis
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Timing Belt
  • Transmission Repair
Amenities
  • Child Friendly
  • Chinese Spoken
  • Coffee
  • Early Bird Dropoff
  • Heated Waiting Room
  • Loaner Car
  • Open Saturday
  • Parts/Accessories
  • Rental Car
  • Se Habla Espanol
  • Senior Discount
  • Shopping Nearby
  • Shuttle
  • Warranty Accepted
  • Wireless Internet
Makes We Serve
  • Mercedes-Benz
  • Smart
Affiliations
  • iATN
Map
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What verified customers have to say about Import Auto Works | Mercedes Service
Would recommend to a friend
98%
Car was ready when promised
97%
Did not feel sales pressure
100%
Car was fixed correctly the first time
91%
Customer was treated respectfully
98%
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