Import Auto Works | Mercedes Service

(626) 551-4902
57 Verified Reviews

8:00am to 6:00pm
9:00am to 6:00pm


717 N Lake Ave
Pasadena, CA 91104 USA


  • Jerry Ericksen, Manager
  • Established 2000
  • 3 Auto Repair Mechanics on Staff
  • 1 ASE Master Auto Technician
  • 60 Years of Car Repair Experience

Import Auto Works | Mercedes Service Reviews


57 Verified Reviews
5 stars
4 stars
3 stars
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1 star
by - Verified Customer December 28, 2017

Import Auto Works was a great choice for me. I'll be bringing my car back again in the future as needs arise!

by - Verified Customer December 21, 2017

Great experience. Very knowledgeable, friendly, and fair pricing. Will not go

by - Verified Customer November 15, 2017

Jerry, Zina and all the mechanics are very polite and friendly as well as being HIGHLY skilled. I wouldn't take my Mercedes anywhere else!!!!

by - Verified Customer October 27, 2017


by - Verified Customer October 24, 2017

My experience was great and absolutely insightful. I'm very pleased to have found this shop.

by - Verified Customer October 20, 2017

The staff is friendly and courteous. They go out of their way to help out the customer no pressure to get other items that were not quoted fixed great experience

by - Verified Customer October 08, 2017

The entire staff treated me like family and takestime to explain the repairs and show a true passion for MBZ

by - Verified Customer September 27, 2017

Great and fast service ! Zina is awesome , she is so on top of everything

by - Verified Customer September 05, 2017

Service was right on, nine years of great service.

by - Verified Customer August 31, 2017

It was a good experience, conveniently located to my work.

by - Verified Customer August 27, 2017

Jerry and his team are great! Their prices are fair and their wwork is excellant.

by - Verified Customer August 18, 2017

I have been there years. Jerry is likely my car's doctor/surgeon with excellent knowledge for Mercedes Benz. Also office staffs are very nice

by - Verified Customer August 11, 2017

Jerry-- is EXPERT & ARTICULATE, especially in older & vintage Mercedes; he's SUPER--excepting ONLY that he's very busy & his time is limited with each person. A BUSY place.

by - Verified Customer July 18, 2017

I've been taking our cars to Import for a while and have always been satisfied with their work.

by - Verified Customer July 10, 2017

I took my car in because my dashboard gauges stopped working. After looking the car over, the shop reconnected taking out the gauge panel and sending it out to be repaired/rebuilt. I agreed and gave them the OK to proceed. I then mentioned to them that my brake lights were also not working and asked if they could replace them while they had my car. They called me back about 20 minutes later to tell me that it wasn't my bulbs but instead it was a fuse. Further, after changing the fuse, my dashboard gauges began working again. I appreciate their honesty and for calling me back after I had already authorized additional work. Aside from their quality work, their honesty is another reason I always take my car to them for repairs and maintenance.

2 verified customers did not leave comments but provided these ratings:
by Norman
by 1 verified reviewer
by - Verified Customer July 02, 2017

Amazing experience.

by - Verified Customer June 01, 2017

I was pleasantly surprised to find a knowledgeable and reputable company to work on my vehicle. I was referred by a good friend and I was not disappointed.

by - Verified Customer May 19, 2017

Very fair, very professional and Reliable.

by - Verified Customer May 07, 2017

I've been going to Import AutoWorks for 20 years. Jerry is an excellent mechanic and honest.

by - Verified Customer May 05, 2017

Great service and great people.

by - Verified Customer May 02, 2017

This is my first time at the shop. It has been only two weeks since repairs.. Jerry was very knowledgeable and courteous. Both he and Brandon were very nice and pleasant to to deal with.

by - Verified Customer April 14, 2017

I love the shop. I asked on this visit for them to check my brakes and explained that something was squeaking. When I press on the breaks the steering wheel shimmies. They said breaks were good but I am still experiencing the issue so I will have to bring it back.

by - Verified Customer March 22, 2017

They did an excellent job.

by - Verified Customer March 08, 2017

Jerry, Zina and Brandon are awesome.

by - Verified Customer March 03, 2017

My Mercedes works very well now! Thank you for the job!

2 verified customers did not leave comments but provided these ratings:
by Norman
by 1 verified reviewer
by - Verified Customer February 23, 2017

If my car needs repairs I like and very comfortable coming to Import Auto Works.

by - Verified Customer February 02, 2017

I have had some big issues with the car for several years and several mechanics haven't been able to discover the problems. After one visit the immediate repairs were done, and I have a plan now to repair the major issues. I am so happy now to have an auto service that is knowledgeable and does fantastic work.

by - Verified Customer February 01, 2017

Excellent service.

by - Verified Customer February 01, 2017

Service and turnaround time was great. Even fixed a few things that I wasn't planning on and at a very fair price.

by - Verified Customer December 05, 2016

I really appreciate your services that the distance from my home to your shop is NO big deal. Happy Holidays.

by - Verified Customer March 05, 2015

Excellent and affordable service.

by - Verified Customer March 05, 2015

Great diesel mechanic and super friendly staff that does a great job following up.

by - Verified Customer March 03, 2015

I like their professionalism and spot on diagnosis.

by - Verified Customer March 03, 2015

Excellent work, good value, friendly.

by - Verified Customer March 01, 2015

Great service.

2 verified customers did not leave comments but provided these ratings:
by Norman
by 1 verified reviewer
by - Verified Customer March 01, 2015

They're awesome! I've been going to them with my 84 Benz since I first got her.

by - Verified Customer February 27, 2015

I really like them, they are very hands on and they always do good work.

by - Verified Customer February 18, 2015

Great staff, great service.

by - Verified Customer February 12, 2015

Fair prices, quality work, finished on time.

by - Verified Customer February 11, 2015

Our experience of Import Auto Works shows; they are honest, professional, they carefully explain the service that has to be done. They appreciate, MB aficionados. Highly Highly recommend. Fair pricing.

by - Verified Customer February 10, 2015

Prices are the best out there, been coming here for years and turnaround time is very fast. They also guarantee their work, so you can rest assured.

by February 05, 2015

Jerry from the very beginning has always provided expert repairs and wonderful customer service.

by - Verified Customer January 30, 2015

They are a great garage!

by - Verified Customer January 30, 2015

I have been a customer for over 10 years, wouldn't go anywhere else!

by - Verified Customer January 07, 2015

The are honest, offer a fair price, and competent repairs.

2 verified customers did not leave comments but provided these ratings:
by Norman
by 1 verified reviewer
by - Verified Customer January 07, 2015

Your customer service is always awesome and I'm always satisfied with your company's work.

by - Verified Customer December 22, 2014

They provide exceptional service and value. They also have the knowledge and experience to correctly diagnose and repair Mercedes the first time.

by - Verified Customer December 08, 2014

PROFESSIONALS, in all aspects.

by December 01, 2014

They have very good customer service, very knowledgeable in what they do and explain every detail on what they need to do and what's the existing problem of a vehicle. They are very dedicated people and go beyond there way to fix your vehicles problem.

by - Verified Customer November 27, 2014

They are quick, they show me what is wrong and they do a good job.

by - Verified Customer November 27, 2014

The staff there was friendly and attentive towards my needs and the service on my car was excellent . They are a great group of people.

by - Verified Customer October 30, 2014

The main mechanic and owner Jerry Erickson is very knowledgeable. The staff is fair, and the best thing about them is their honesty and I have been going to them for at least 5 years.

by - Verified Customer October 17, 2014

I have gone to them since I first got my car. They have been very helpful. Prices are decent. They are very friendly, very nice. They will help in anyway they can.

by October 15, 2014

I think they are fabulous customer oriented and they do great work.

by - Verified Customer October 03, 2014

I just like the service. I trust them, I feel they give me the service I deserve and their work is excellent. Their work is excellent and they do quality work and tell you exactly how much it is going to be. The price of the repair. They just go beyond to satisfy, if you need a ride home, they bend backwards to make sure your transportation is covered, if it is overnight.

2 verified customers did not leave comments but provided these ratings:
by Norman
by 1 verified reviewer

RepairPal Scorecard


Import Auto Works sets itself apart from other automotive shops in a couple of ways; they specialize in the repair of Mercedes Benz and Smart vehicles, they strive to repair your vehicle right the first time, and they believe in providing the best customer service. This team of professionals has been providing quality automotive repair since 2000. They have the training, experience, automotive tools and computer diagnostic equipment to help ensure their goal of providing high quality repair is achieved. These repairs can range from tires and wheel alignment, to major mechanical repairs, to computer system diagnoses and repairs, as well as your scheduled maintenance needs. Their work is backed by a 12-month / 12,000-mile warranty for your peace of mind. Recent customers enthusiastically describe this RepairPal Certified team as “fabulous”, “honest”, “professional”, “knowledgeable”, and “affordable”. Customer conveniences include a local shuttle service, rental and loaner vehicles, early bird vehicle drop-off, and a waiting area with WIFI Internet access.



  • AC/Heating
  • Alignment
  • Check Engine Light
  • Classic Car Repair/Restoration
  • Diagnosis
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Timing Belts
  • Transmission Repair
+ More


  • Child Friendly
  • Chinese Spoken
  • Coffee
  • Early Bird Dropoff
  • Heated Waiting Room
  • Loaner Car
  • Open Saturday
  • Parts/Accessories
  • Rental Car
  • Se Habla Espanol
  • Senior Discount
  • Shopping Nearby
  • Shuttle
  • Warranty Accepted
  • Wireless Internet
+ More


  • iATN


Import Auto Works exclusively works on Mercedes Benz, Smart, and Sprinter Vehicles. All Years and Models. Our Shop Foreman is a Factory-trained Mercedes Benz Certified Master Technician and ASE Certified Master Technician with over 30 years of Mercedes Benz experience. We use the Mercedes Startek diagnostic tools and HHT. In addition, we are Diesel and Bio-diesel conversion and transmission experts. We love all things Mercedes and are proud of our entire team! All work is guaranteed.


  • Mercedes-Benz
  • Smart

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