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Royal Autowerks

RepairPal Certified Shop in Overland Park

Royal Autowerks

20 Verified Reviews
(913) 521-8341
7275 W 162nd St
Unit 104
Overland Park, KS 66085 USA
"Very prompt, precise, honest in what to do, I would highly recommend them to anyone who needs a car repair or an auto repair."
— Amit, a Verified Customer
Hours
08:00
17:30
http://purl.org/goodrelations/v1#Monday
08:00
17:30
http://purl.org/goodrelations/v1#Tuesday
08:00
17:30
http://purl.org/goodrelations/v1#Wednesday
08:00
17:30
http://purl.org/goodrelations/v1#Thursday
08:00
17:30
http://purl.org/goodrelations/v1#Friday
Su
Closed
M-F
8:00am to 5:30pm
S
Closed
Auto Repair Experience
  • Jason Hagen, Manager
  • Established 2015
  • 2 Auto Repair Mechanics on Staff
  • 39 Years of Car Repair Experience
Royal Autowerks Reviews
20 Ratings
Displaying 1 - 15 of 18reviews
04/26/18
I think it was great service, but I just feel like it was overpriced.
Reply from Royal Autowerks
by Royal Autowerks, July 12, 2018

Hi William. Thank you for being a customer of Royal Autowerks! We value your business and your review.

Our mission is to provide the highest level service, dealer-level or better capabilities, and cost savings of 20-50% over dealer prices. We always share our pricing with customers prior to beginning any service. And we NEVER try to sell work a customer does not need.

If pricing was not discussed with you upfront, please contact me directly to discuss and resolve. Thank you! - Jason

06/07/18
I think that he knows his stuff. He does great, he doesn't have a real methodology for pricing and so he prices it any way he wants. For all the work he did, it seems like a reasonable price but he charged eighty or ninety dollars for an oil change because I think that is a little arbitrary. I would like for him to have a better pricing methodology so I know upfront what he would charge for the service.
Reply from Royal Autowerks
by Royal Autowerks, July 12, 2018

Hi Zach.

Thank you for your business and for your review. The feedback is very helpful and valid.

Though we continue to refine the details of our pricing model, our model always incorporates cost savings for our customers of 20-50% over dealer pricing, with better than dealer capabilities. And we never recommend services that customers don't need (a dealer classic). We typically sell parts below their recommended retail price. We use standard hours to price labor (same as every other shop out there).

As far as oil changes: We essentially lose money on our oil changes as we use only Amsoil products and Wix filters. Highest quality lubricants and filters. I put $50 of materials into an $80 oil change (in your case) and (after labor) essentially lose money. I always tell my customers that if they want a cheaper oil change (for example), just go to Jiffy Lube and have the 16 year olds do their oil change and provide no real value-add (inspection, etc.) beyond the cheap oil and lube. Customers come here because they value to high service levels, the auto engineering and MIT mechanical engineering background and the honesty levels that come from an owner that runs a charity to fix cars for the working poor out of his own shop (founded 5 years prior to opening Royal Autowerks FWIW).

My estimates and pricing are typically in $10 increments (for easy discussion and understanding with customers) but always reflect significant value and savings versus other high-capability shops and dealers. And we always provide our pricing upfront (unless a customer comes in and says "just get it done and let me know what the cost is when we pick it up". This actually happens a lot because of high trust and service levels here are Royal AW. Also, we do leave a lot of revenue on the table (no shop supply and environmental fees like everyone else).

I hope this provides a little more perspective on how we operate and price here at Royal Autowerks. Take care and happy motoring...

05/29/18
I got honest feedback and they went up and beyond.
05/10/18
It was great. Everything was taken care of as expected and work was done professionally.
05/18/18
Very prompt, precise, honest in what to do, I would highly recommend them to anyone who needs a car repair or an auto repair.
03/28/18
I had just gone there for routine so it was perfectly fine. The only problem I had is I have an extended warranty they didn't work with the extended warranty.
03/12/18
Jason and his team are great to work with. They are very good at finding problems. They were able to find the problems on my car and they have saved me a lot of money.
05/12/18
The team was very thorough, they overcommunicated on what they identified, they explained to me the different options I had and always were looking for my best interest from a pricing perspective in terms of being transparent with different options from parts and brakes. The team was world class and I would go to them anytime.
05/11/18
They did a great job, took care of me quickly. They allowed me to borrow a vehicle as well, it was great.
06/04/18
Service was prompt, professional, and pricing was on par with the market.
05/25/18
It was fantastic. The customer service.
03/15/18
They got me in quickly. Diagnosed the problem and got me on the road as soon as possible.
03/05/18
The car, everything was fixed as expected, and for a good price.
04/20/18
Jason was hospitable, knowledgeable, and efficient.
03/01/18
They kept me very informed in what they were doing for my vehicle. Explained exactly what they were doing. Had it ready when they said it would be ready.
Schedule an Appointment with Royal Autowerks
Select a date and time
Please provide date and time
Need an appointment for today? Call the shop directly at (913) 521-8341
Need an appointment for today? Call the shop directly at (913) 521-8341
RepairPal Scorecard
93
Overall Quality Score
Group 5 Created with Sketch.
12-month / 12,000-mile warranty
Technical Ability
93
Tools & Equipment
100
Customer Service
93
Customer Amenities
93
Royal Autowerks was established in 2015 and has been providing Overland Park and the surrounding area with quality automotive repairs ever since. This RepairPal Certified shop features a team of experienced, highly trained technicians who are equipped with the tools and diagnostic equipment necessary to perform a wide range of repairs. These repairs can range from minor and major mechanical repairs, to tires and wheel alignment, to check engine light and computer diagnosis and repairs, as well as your scheduled maintenance needs. This work is backed by a 12-month / 12,000-mile warranty for your peace of mind. Our survey of their recent customers revealed a group who describe the team here as “honest”, “professional”, “fantastic”, “knowledgeable”, and “hospitable”. Loaner cars, early bird drop-off, and a waiting area with wireless Internet are also available for your convenience.
Details
Message From the Shop
Royal Autowerks is experienced in repairs and maintenance on all car makes from everyday cars to the exotics, a one-stop shop for routine vehicle needs to full mechanical restorations. We have the experience and equipment to do any repair to your vehicle that a dealer. We are a specialist shop! Jason (the owner) has a passion about cars, about engineering, customer service and serving the working poor. * 30+ YEARS AS AUTO ENTHUSIAST AND MECHANIC MIT EDUCATED AND FORMER FORD ENGINEER * TRANSPARENT & HONEST COMMUNICATION AND PRICING * FOUNDER & OPERATOR OF A KC CHARITY, REPAIRING CARS FOR THE WORKING POOR
Specialities
  • AC/Heating
  • Alignment
  • Check Engine Light
  • Classic Car Repair/Restoration
  • Diagnosis
  • Hybrid/Electric
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Smog/Emissions Testing
  • Timing Belts
  • Tire Sales/Repair
  • Transmission Repair
Amenities
  • Car Pickup/Dropoff
  • Child Friendly
  • Early Bird Dropoff
  • Free Estimates
  • Gas/Diesel
  • Heated Waiting Room
  • Loaner Car
  • Service Guarantee
  • Shopping Nearby
  • Shuttle
  • Wireless Internet
Makes We Serve
  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • FIAT
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Porsche
  • Ram
  • Saab
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
Map
Get Directions to Royal Autowerks
Schedule an Appointment with Royal Autowerks
Select a date and time
Please provide date and time
Need an appointment for today? Call the shop directly at (913) 521-8341
Need an appointment for today? Call the shop directly at (913) 521-8341
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